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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Montreal include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Montreal, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Montreal.
Will I face unexpected charges at the Budget counter in Montreal when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Montreal are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Montreal charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Montreal-Trudeau Airport (YUL)?
The Budget hire facility at Montreal-Trudeau International Airport (YUL) is located in the secured P4 car park, not inside the terminal building.
To reach the Budget counter from the arrivals hall, follow these steps:
- Collect your baggage and exit through Door 28 on the Arrivals Level, or Door 11 on the Departures Level
- Proceed via the outdoor walkway to shuttle stop #3, or walk to the Marriott Hotel front entrance
- Board the free shuttle that runs to the P4 car park
- At P4, check in at the Budget kiosk to receive your keys and vehicle directions; cars are parked on-site just outside the hire building
Because the Budget location in Montreal is off-terminal, allow extra time after landing for the shuttle ride and kiosk check-in before you are on the road. After-hours returns follow the same P4 process: park and lock the vehicle in the secured lot and leave the keys and completed contract inside as instructed.
What documents do I need to pick up a Budget car in Montreal?
When collecting your Budget hire in Montreal, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name (not a digital copy)
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is never valid without the original licence.
In Montreal, as in all of Canada, provincial law requires every hire vehicle to carry third-party liability cover, which is included by default when you book through Hola Car Rentals. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
Is a credit card required to pick up a Budget hire in Montreal?
Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required to pick up a Budget hire in Montreal.
At the Budget counter, a temporary authorisation (security hold) is placed on your card. For Canada, typical holds range from CA$ 300 to CA$ 500, though some locations may hold up to approximately CA$ 750 depending on the vehicle class and season. This is not a charge; it reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.
- Debit cards and prepaid cards are not accepted for the deposit hold
- Virtual or single-use card numbers are not accepted; you must present the physical card
- The card must be in the main driver’s name, not a third party’s
- Even if you prepaid your Montreal booking online, you still need to present a physical credit card at the Budget counter
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation in Montreal.
How do toll roads work in Quebec when renting a Budget car in Montreal?
Quebec operates cashless toll roads, meaning there are no cash payment booths. All tolls must be paid electronically or online, so you cannot stop and pay with cash at a toll plaza when driving your Budget hire around Montreal or elsewhere in the province.
When you rent from Budget in Montreal, your vehicle will include an electronic toll device or be enrolled in a toll billing programme. You typically have two options at the counter:
- Purchase an unlimited toll package (daily rate, generally in the range of US$11 to US$25 per day depending on the partner programme) that covers all tolls for the hire period
- Decline the package and pay per use; in that case, Budget will charge the actual toll amounts plus administrative or processing fees to your credit card, sometimes weeks after the hire ends
If you plan to use your own transponder, inform the Budget agent at pickup and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Montreal hire. Submit your claim within 30 days of returning the vehicle.
Can I add an additional driver to my Budget hire in Montreal?
Yes, you can add an additional driver to your Budget hire in Montreal, either as part of your rate or by paying a fee at the counter.
For Budget in Montreal, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes if your rate does not already include a free additional driver. Check your booking confirmation before arriving at the counter; if it states "Additional driver free of charge," the first extra driver is covered at no cost.
Requirements for adding a driver at the Budget counter in Montreal:
- The additional driver must be physically present at pickup with a valid driver’s licence
- They must meet the minimum age requirements; for Budget, additional drivers should be at least 25 years old at the time of pickup
- If their licence is not in English or does not use a Latin alphabet, an IDP is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers named on the hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the Budget vehicle in Montreal, cover may be void.
What is the fuel policy for Budget car hires in Montreal?
Budget hires in Montreal follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Montreal Budget hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the P4 lot at YUL
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at the Budget P4 lot in Montreal, leave the receipt in the return envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Ask the Budget agent at pickup for the nearest fuel station to the YUL P4 return location.
Does my Budget booking in Montreal include third-party liability insurance?
Yes, when you rent a Budget car in Montreal through Hola Car Rentals, basic third-party liability cover is included by default.
Under Canadian provincial law, every hire vehicle in Quebec must carry third-party liability insurance. This statutory cover follows the car and is automatically included when you book in Canada. It protects you against bodily injury and property damage you may cause to others while driving the Budget vehicle in Montreal.
However, the default statutory minimum may not be sufficient for all situations. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits. This is worth considering if you plan to drive beyond the Montreal area or into other provinces.
- Third-party liability covers injury or property damage to others, not damage to the Budget hire car itself
- Damage to the hire vehicle is covered separately by CDW/LDW
- Your personal injuries would require PAI (Personal Accident Insurance) if not covered by your own travel or health policy
Always verify the exact cover limits on your hire agreement at the Budget counter in Montreal before driving away.
How does Tolls Cashback work for a Budget hire in Montreal?
All Hola Car Rentals bookings, including Budget hires in Montreal, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your hire.
This benefit is especially relevant in Montreal because Quebec's toll roads are fully cashless, meaning electronic toll charges will appear on your credit card or hire invoice. The cashback helps offset those costs.
To claim your Tolls Cashback after your Montreal Budget hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - followed by your Hola Car Rentals reservation number
- Attach your Hola Car Rentals booking confirmation, the signed Budget hire agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses tolls only; it does not cover fines, parking tickets, or toll programme service fees.
Can I return my Budget car in Montreal after hours?
Yes, after-hours returns are available at the Budget location in Montreal.
The Budget facility is in the secured P4 car park at Montreal-Trudeau International Airport (YUL). For an after-hours return, the process is as follows:
- Drive to the P4 lot at YUL, the same location where you picked up the vehicle
- Park and lock the Budget vehicle in the secured lot
- Place the keys and your completed hire agreement inside the vehicle or in the designated key-drop as instructed by the Budget agent at pickup
- Keep a photo of the fuel gauge showing the tank level and note the odometer reading before leaving
- Retain your final fuel receipt in case any fuel dispute arises after the contract closes
Be aware that when you drop off outside staffed hours, the hire agreement technically remains open until a Budget agent inspects the vehicle. Any damage noted at inspection after your departure could still be attributed to your hire period, so documenting the vehicle's condition with photos at the time of return is strongly recommended for your Budget Montreal hire.
Is a one-way hire possible with Budget in Montreal?
Yes, one-way hires with Budget in Montreal are possible, but a drop-off fee may apply depending on your return location.
When booking a Budget hire that starts in Montreal and ends at a different location, the drop-off fee is shown during the booking process under the "To pay at destination" section. Common patterns to keep in mind:
- Returning to the same Montreal airport (YUL) where you picked up: no drop-off fee applies
- Returning to a different city within Quebec or another Canadian province: a drop-off fee typically applies, and the amount varies by distance, vehicle class, and season
- Cross-border one-ways (for example, Montreal to a US city): may be restricted or carry higher fees depending on Budget's rules; confirm at booking
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your booking confirmation. If the Budget counter in Montreal charges a different amount than what appeared on your confirmation, keep all paperwork and contact Hola Car Rentals support after the hire ends.
Always review the "To pay at destination" section of your confirmation before travelling to Montreal to avoid surprises at the counter.
What travel assistance is included with a Budget hire in Montreal?
Most Hola Car Rentals bookings, including Budget hires in Montreal, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents; it is available only to travellers from outside North America.
If you qualify, the travel assistance included with your Montreal Budget booking typically covers:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This cover is particularly useful if you experience a breakdown or accident on Quebec's highways while driving your Budget hire outside of Montreal, where access to services may be less immediate.
To use the assistance, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover limits and conditions that apply to your Montreal Budget hire.
Do I need an International Driving Permit to rent a Budget car in Montreal?
An International Driving Permit (IDP) is not always mandatory for renting a Budget car in Montreal, but it is required in certain situations.
In Canada, visitors can generally drive with a valid foreign licence. However, an IDP is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. For all other non-English licences, an IDP is strongly recommended to avoid any issues at the Budget counter in Montreal.
- The IDP is a translation document only; it is never valid without your original driver’s licence
- Both documents must be physical originals; digital copies are not accepted at the Budget counter
- You must obtain your IDP in your home country before travelling to Montreal, as it cannot be issued abroad
If you are unsure whether your licence requires an IDP for your Budget hire in Montreal, obtain one before your trip. The cost is low and it eliminates any risk of being turned away at the counter. Budget agents in Montreal are bound by the hire agreement terms and local law, so arriving without the required documents could result in the hire being denied.
What is the security deposit amount for a Budget hire in Montreal?
When you pick up your Budget hire in Montreal, a temporary authorisation hold is placed on your credit card. For Canada, typical holds range from CA$ 300 to CA$ 500, though some Budget locations may require a hold of approximately CA$ 750 depending on the vehicle class, season, or specific location policies.
Important things to know about the deposit for your Montreal Budget hire:
- The hold is a temporary authorisation, not a charge; it reduces your available credit until released after the hire ends
- Only a major credit card with the driver’s name printed on the physical card is accepted; debit cards, prepaid cards, and virtual card numbers are not accepted
- The card must be in the main driver’s name, not a third party’s
- Your bank controls when the hold is released after return; this can take up to 15 business days
- Premium or larger vehicle classes may carry higher hold amounts at the Budget counter in Montreal
To prepare, notify your bank of your travel dates to prevent fraud blocks, confirm you have sufficient available credit above the expected hold amount, and bring a backup credit card in your name in case your primary card is declined at the Budget counter.
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