Hertz Car Hire
in Quebec

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Quebec City Airport (YQB) is located at 507 Rue Principale, Suite 119, approximately 0.2 miles from the terminal building. The counter is accessible via the airport's first floor, across from the main terminal, and a shuttle service is also available to reach it.

Counter operating hours at the Hertz Quebec City Airport location are:

• Monday through Friday: 08:00 to 23:59
• Saturday: 09:00 to 21:00
• Sunday: 08:00 to 23:59

If you are arriving outside these hours, check your booking confirmation for after-hours instructions or contact the Hertz branch directly. Bring your booking confirmation or printed voucher, a valid driver’s licence, and a major credit card in the main driver’s name to complete the pickup process smoothly.

To pick up a Hertz hire car in Quebec, you must present the following physical documents at the counter:

• A valid, original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed Hertz voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driver’s licence is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical originals. Digital copies or photos on a phone are not accepted at the Hertz counter in Quebec.

Quebec operates cashless toll roads, meaning you cannot pay with cash at toll booths. All tolls must be settled electronically or online.

When hiring a Hertz vehicle in Quebec, your car will typically include an electronic toll device. At the Hertz counter you can choose between:

• An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, depending on location and vehicle class)
• A pay-per-use option, where Hertz bills the actual toll amounts plus administrative or processing fees to your credit card after the hire

If you opt out of the Hertz toll programme, you are responsible for paying tolls through the applicable Quebec cashless system. Driving through a cashless toll without a valid payment method may result in fines and additional fees billed through the hire agreement.

Note that toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches. Always review the toll terms in your Hertz hire agreement before signing.

Yes, you can get cashback on tolls paid during your Hertz hire in Quebec through the Hola Car Rentals Tolls Cashback benefit, which is included in all bookings.

Quebec uses a cashless toll system, so any tolls charged through the Hertz toll programme or billed to your card are eligible for this benefit. Here is how it works:

• You receive up to 5% of your total booking value back for tolls paid during the hire period
• The refund covers the lesser of the actual tolls paid or the 5% cap
• Example: if your booking total is US$500, the maximum cashback is US$25

To claim your Tolls Cashback after returning your Hertz vehicle in Quebec, email [email protected] within 30 days of return. Include:

• Your Hola Car Rentals reservation confirmation
• A copy of the Hertz hire agreement signed at pickup
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

When picking up a Hertz hire in Quebec, the counter will place a temporary authorisation hold on your credit card. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.

For Hertz hires in Quebec, the typical hold range is approximately GBP 300 to GBP 750, depending on the vehicle class, hire location, and season. Premium or specialised vehicles may carry higher holds.

Important requirements for the deposit at the Hertz counter in Quebec:

• You must present a physical, major credit card with the driver’s name printed on the card
• The card must be in the main driver’s name
• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the authorisation hold
• You must have sufficient available credit to cover both the hold and any expected charges

After you return the Hertz vehicle in Quebec, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 working days. Bringing a backup credit card is always recommended in case your primary card is declined.

Yes, there is a young driver surcharge for Hertz hires in Quebec if the main driver or an additional driver is between 20 and 24 years old.

In Quebec, the minimum hire age at Hertz is 18 years old. Drivers aged 20 to 24 are subject to a surcharge of GBP 15 per day plus applicable taxes. Vehicle restrictions may also apply for younger drivers, meaning certain vehicle classes may not be available.

Key points to keep in mind:

• The surcharge applies per hire day and is paid at the Hertz counter in Quebec at pickup
• All drivers on the agreement, including additional drivers, must meet the minimum age requirement
• The young driver surcharge is separate from any additional driver fee that may apply

If you are booking for a driver under 25, confirm vehicle class availability and surcharge amounts directly with the Hertz location in Quebec, as restrictions can vary. Always review your booking confirmation for any age-related conditions disclosed at the time of booking.

Yes, a base level of third-party liability cover is included by law in every Hertz hire in Quebec. Under Canadian provincial law, every hire vehicle must carry statutory third-party liability insurance, and this cover follows the car automatically when you hire in Quebec.

However, the statutory minimum may not be sufficient for all situations. You can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection limits. This additional cover protects you against bodily injury and property damage you may cause to others while driving the Hertz vehicle in Quebec.

Important distinctions to understand:

• Third-party liability covers injury or damage to others, not damage to the Hertz hire car itself
• Damage to the hire vehicle is covered separately by CDW/LDW (Collision Damage Waiver)
• Personal injuries to you or your passengers require PAI (Personal Accident Insurance)

Always verify the exact liability limits on your Hertz hire agreement in Quebec before driving. If you want higher cover limits than the statutory minimum, ask the Hertz counter agent about supplementary liability options at pickup.

CDW (Collision Damage Waiver) on a Hertz hire in Quebec reduces your financial liability for damage to the hire vehicle caused by a collision, theft, or vandalism.

What CDW typically covers on a Hertz vehicle in Quebec:

• Collision damage to the hire car up to the vehicle's value, minus any applicable excess
• Theft or vandalism of the Hertz vehicle
• Standard claim handling when incidents are reported promptly

What CDW does not cover:

• Damage to third parties, their vehicles, or property (that requires LIS/ALI/SLI)
• Tires, wheels, undercarriage, roof, or keys unless explicitly included
• Incidents caused by prohibited use such as driving under the influence, off-road use, or unauthorised drivers
• Damage not reported within the required time window

A deductible may apply unless your Hertz booking confirmation in Quebec explicitly states zero excess. Review the hire agreement carefully at the Hertz counter in Quebec before signing, and take photos of the vehicle's condition at pickup and return to protect yourself in case of any dispute.

Travel assistance cover is included with most Hola Car Rentals bookings, but it does not apply to residents of Canada or the United States. If you are a Canadian or American resident hiring a Hertz vehicle in Quebec, this benefit is not available to you.

For eligible customers (non-North American residents) hiring a Hertz car in Quebec, the travel assistance benefit provided through Terrawind Global Protection typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident, for example if an incident occurs on a Quebec highway
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the Hertz hire vehicle (covered by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Pre-existing medical conditions are also excluded.

If you need assistance during your Hertz hire in Quebec, contact the 24/7 assistance line at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Hertz hires in Quebec follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.

Steps to follow to avoid fuel charges on your Hertz hire in Quebec:

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the Hertz return location in Quebec so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Quebec with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the Hertz agent to record the exact starting level on the agreement and return it at that same level to avoid any dispute.

Yes, you can add an additional driver to your Hertz hire in Quebec, but the additional driver must be present at the Hertz counter at pickup with a valid driver’s licence to be added to the hire agreement.

Additional driver fees for Hertz in Quebec when not included in your rate:

• Hertz charges GBP 13.50 per hire day plus applicable taxes for each additional driver
• The maximum charge is GBP 189 plus taxes per hire period

Check your booking confirmation before arriving at the Hertz counter in Quebec. If your rate includes one additional driver free of charge, it will be stated explicitly as "Additional driver free of charge" on your confirmation.

Requirements for adding a driver in Quebec:

• The additional driver must be physically present at the Hertz counter at pickup
• They must present a valid, original driver’s licence
• They must meet the minimum age requirement (18 years old in Quebec, with a surcharge for drivers aged 20 to 24)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the Hertz hire agreement in Quebec are covered by CDW/LDW and liability protections.

Yes, one-way hires are possible with Hertz in Quebec, but a drop-off fee may apply depending on the pickup and return locations you select.

How one-way fees work for Hertz hires in Quebec:

• Returning the vehicle to a different city or airport within Quebec or another Canadian province will typically trigger a drop-off fee
• The fee amount varies by route, vehicle class, season, and availability
• Cross-border one-way hires (for example, Quebec to the United States) may be restricted or carry significantly higher fees, and some routes may not be permitted at all

The drop-off fee for your Hertz Quebec hire will be shown during the booking process under the "To pay at destination" section. It is not included in the prepaid rate and cannot be paid online in advance. Review your booking confirmation carefully to confirm whether a drop-off fee applies to your specific route.

If you need to change your return location after booking, contact support promptly, as changes may reprice the hire and recalculate the drop-off fee. Always confirm one-way permissions with the Hertz counter in Quebec at pickup.

If you arrive late to pick up your Hertz hire in Quebec, the booking will generally be held for up to 24 hours from the original scheduled pickup time. If you do not collect the vehicle within that 24-hour window, the reservation may be forfeited with no refund.

Key points to keep in mind for late arrivals at the Hertz counter in Quebec:

• If your flight is delayed by less than 24 hours, the Hertz location in Quebec should hold your booking, but you must arrive during counter operating hours
• The Hertz counter at Quebec City Airport (YQB) closes at 21:00 on Saturdays and 23:59 on other days, so plan your arrival accordingly
• If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible

There is no refund for late pickup if you collect and return the vehicle outside the dates on your Hertz voucher. If you arrive after the counter has closed, after-hours pickup arrangements must be confirmed in advance with the Hertz branch in Quebec. Always check your booking confirmation for specific instructions.