Hertz Car Hire
in Canada

Hola Car Rentals is a premium partner of the leading car hire companies in Canada, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Canada.

No. With Hola Car Rentals, all costs and charges for your booking in Canada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Canada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your Hertz hire car in Canada, you must bring the following physical documents to the counter:

• A valid, unexpired driver’s licence (original, not a copy) in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended as a translation aid. The IDP is not a standalone document and must be carried alongside your original licence.

All documents presented at the Hertz counter in Canada must be physical. Digital copies are not accepted.

No, an International Driving Permit (IDP) is not strictly required to rent from Hertz in Canada, but it is strongly recommended in most cases.

Visitors can generally drive in Canada on a valid foreign licence. However, an IDP is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, since the Hertz counter in Canada needs to confirm the licence is valid and unrestricted.

If your licence is in English or uses a Latin alphabet, an IDP is not required but is still a useful translation document to carry. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Regardless of IDP status, your original driver’s licence must always be presented physically at the Hertz counter in Canada. The IDP alone is never accepted without the original licence.

When you pick up your Hertz hire in Canada, a temporary authorisation hold is placed on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

Typical hold amounts for Hertz in Canada range from approximately GBP 300 to GBP 500 for standard vehicles. Some locations may require a minimum authorisation of around GBP 750, particularly for premium vehicle classes or certain airport locations.

The exact amount varies by location, vehicle class, and season. Hola Car Rentals cannot confirm the precise hold amount in advance, as it is set by the Hertz desk and local rules at the time of pick-up.

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit
• Debit cards and prepaid cards are not accepted
• Bring a backup credit card in case your primary card is declined
• Notify your bank of your travel to Canada to prevent fraud blocks on the authorisation

After you return the vehicle, the hold is released. Your bank controls when it reappears on your available credit, which can take up to 15 working days.

Canada has a limited number of toll roads, but the most important one for Hertz renters is Highway 407 ETR, a privately operated 108 km electronic toll highway crossing the Greater Toronto Area in Ontario. All tolls in Canada are cashless, meaning there are no cash booths. Billing is done automatically by licence plate photography.

When you drive a Hertz vehicle on a toll road in Canada, the 407 ETR bills the hire company, which then passes the charges to your credit card, typically 4 to 6 weeks after your hire ends. Hertz offers a toll programme called PlatePass in Canada. Depending on how you are enrolled, charges may appear as:

• A flat daily rate (approximately GBP 8 to GBP 12 per day for the entire hire period, regardless of use)
• A pay-per-use fee (actual toll amount plus an administrative fee per day used)
• A hybrid model where an administrative surcharge is added on top of the actual toll

To avoid unexpected toll charges on your Hertz hire in Canada, set your GPS to avoid tolls and use the free 400-series highways such as the 401 or QEW in Ontario. Alternatively, you can pay the 407 ETR directly online after your trip. Other tolls exist on select bridges in Quebec, Nova Scotia, and Prince Edward Island.

All Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your booking total for tolls paid during your hire in Canada. See FAQ below for details.

Yes, you can add an additional driver to your Hertz hire in Canada, either at the time of booking or at the counter during pick-up.

For Hertz in Canada, the additional driver fee is GBP 11.50 per day, with a maximum charge of GBP 160.00 per hire, plus applicable taxes. This fee is paid locally at the Hertz counter and is not included in your prepaid rate unless your booking confirmation explicitly states "Additional driver free of charge."

To add an additional driver at the Hertz counter in Canada:

• The additional driver must be present at pick-up with a valid driver’s licence
• They must meet Hertz’s minimum age requirements for Canada (age 20 nationally, or age 18 in Quebec)
• Both the main driver and the additional driver must sign the hire agreement
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an IDP is also required

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone who drives the Hertz vehicle in Canada without being named on the contract may void those protections.

Yes, Hertz applies a young driver surcharge in Canada for renters between the ages of 20 and 24.

The surcharge is GBP 12 per day plus applicable taxes and is payable locally at the Hertz counter for the full duration of the hire. This fee applies to both the main driver and any additional drivers under 25 years of age.

• Minimum hire age nationally: 20 years old
• Minimum hire age in Quebec: 18 years old (same surcharge applies)
• Surcharge: GBP 12 per day plus taxes for drivers aged 20 to 24

The young driver surcharge is not included in your prepaid rate and is due at the Hertz counter in Canada at pick-up. If you are adding an additional driver who is under 25, the same daily surcharge applies to them as well. Plan for this cost when budgeting your Hertz hire in Canada.

Yes, all Hola Car Rentals bookings, including Hertz hires in Canada, include Tolls Cashback. This benefit lets you recover up to 5% of your total booking value for tolls you paid during your hire period.

This is especially useful in Canada given the cashless toll roads such as Highway 407 ETR in Ontario and select toll bridges in Quebec, Nova Scotia, and Prince Edward Island, where charges can appear on your card weeks after your Hertz hire ends.

To claim your Tolls Cashback after your Hertz hire in Canada:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Hertz, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. Tolls Cashback does not mean tolls are included in your booking; you still pay them normally and claim reimbursement afterwards.

Hertz hires in Canada follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Hertz vehicle in Canada:

• Refuel within approximately 15 km of the return location so the gauge does not drop before arrival
• Keep your fuel receipt showing the date, time, and station address
• Show the full gauge to the agent at return
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Hertz in Canada may charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, provincial law in Canada requires every vehicle on the road to carry third-party liability coverage. When you hire from Hertz in Canada, this statutory liability is included with the vehicle by default, meaning basic third-party liability follows the car as required by Canadian law.

However, the statutory minimum may not be sufficient for all situations. You can purchase supplementary liability coverage (LIS/ALI/SLI) to increase your protection limits. This additional coverage protects you against bodily injury and property damage you may cause to other people while driving the Hertz vehicle in Canada.

• Third-party liability covers injury or property damage to others, not damage to the Hertz hire car itself
• Damage to the hire vehicle is covered separately by CDW/LDW
• Your own injuries would require Personal Accident Insurance (PAI) if purchased

Only drivers named on the Hertz hire agreement in Canada are covered. If someone drives who is not listed on the contract, coverage may be void. Always add every driver at the counter and review the hire agreement to confirm the liability limits that apply to your specific booking.

If you drive through Highway 407 ETR in Ontario with your Hertz hire in Canada, the toll is captured automatically by licence plate photography. There are no cash booths on the 407 ETR or any other toll road in Canada.

The 407 ETR bills Hertz directly, and Hertz then passes the charges to your credit card, typically 4 to 6 weeks after your hire ends. Depending on your enrolment in the Hertz PlatePass programme, you may be billed in one of these ways:

• Flat daily rate: a fixed fee per day for the entire hire, regardless of how many tolls you use
• Pay-per-use: the actual toll amount plus an administrative fee for each day you use a toll road
• Hybrid: actual toll plus a percentage-based administrative surcharge

For a 25 km trip on the 407 ETR, the direct toll cost is approximately GBP 20 (including trip and camera charges). Flat-rate or per-use programme fees from Hertz can significantly exceed this amount if toll use is minimal.

To avoid these charges entirely on your Hertz hire in Canada, set your GPS navigation to avoid tolls. The free 400-series highways such as the 401 and QEW run parallel to the 407 ETR and are a practical alternative for most routes in the Greater Toronto Area.

Yes, one-way hires are available with Hertz in Canada, allowing you to pick up in one city and return in a different one. However, a drop-off fee may apply depending on the route, vehicle class, and distance between locations.

When booking a one-way Hertz hire in Canada through Hola Car Rentals, the drop-off fee is shown during checkout under the "To pay at destination" section. This fee is not included in your prepaid rate and must be paid locally at the Hertz counter.

• Same-city airport to city centre routes often carry no drop-off fee
• Routes between different cities or provinces typically include a drop-off fee that varies by distance and vehicle class
• Cross-border one-ways (for example, Canada to the United States) may be restricted or carry higher fees depending on Hertz’s rules for that route

If you need to change your return location after booking, be aware that modifications may reprice the hire and recalculate the drop-off fee. Always confirm the updated terms before finalising any change to your Hertz reservation in Canada.

Travel assistance is included with most Hola Car Rentals bookings, including Hertz hires in Canada. However, this benefit does not apply to Canadian residents or US residents. It is available exclusively to travellers visiting Canada from outside North America.

If you qualify, the travel assistance coverage provided through Terrawind Global Protection includes:

• Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of an accident during your Hertz hire in Canada
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the Hertz hire vehicle (that is CDW/LDW) or third-party liability to others (that is LIS/ALI/SLI). It also does not cover pre-existing medical conditions.

If you need assistance during your Hertz hire in Canada, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact cover limits and terms that apply to your reservation.

The location of the Hertz counter in Canada varies by airport and city. At most major Canadian airports, Hertz operates either from a counter inside the arrivals terminal or from a consolidated hire car facility reached by shuttle bus.

To find the Hertz counter at your specific pick-up location in Canada:

• Check your booking confirmation for the exact counter address or terminal instructions provided for your location
• Follow "Car Hire" signs inside the arrivals hall, which will direct you to on-airport counters or to the shuttle stop for off-terminal hire facilities
• If the Hertz counter is in a consolidated hire car centre, take the designated shuttle from the marked stop outside the arrivals level
• At city locations, bring the exact address from your confirmation and call the branch if you cannot locate it

Hola Car Rentals publishes specific pickup instructions for major Canadian airports such as Toronto Pearson International Airport (YYZ). Check the Hola Car Rentals help centre for the pickup guide relevant to your arrival airport in Canada. If you arrive outside counter hours, review your Hertz hire confirmation for after-hours instructions or key-drop procedures.