Hertz Car Hire
in British Columbia

Hola Car Rentals is a premium partner of the leading car hire companies in British Columbia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in British Columbia.

No. With Hola Car Rentals, all costs and charges for your booking in British Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in British Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Almost all roads in British Columbia are toll-free, but there is one cashless tolled crossing you should know about before collecting your Hertz hire: the Port Mann Bridge in the Greater Vancouver area.

The Port Mann Bridge uses a plate-based cashless system. There are no cash booths, so the toll is captured by a camera reading your licence plate and billed electronically. As the hirer, the charge will flow through Hertz to your credit card, typically along with an administrative processing fee.

Hertz offers PlatePass, a transponder and plate-based toll programme for cashless roads in British Columbia and across Canada. At the Hertz counter you can choose to enrol in this programme, which handles toll billing automatically. If you do not enrol, Hertz will still charge you the toll amount plus any applicable administrative fees after the hire ends.

Beyond the Port Mann Bridge, British Columbia has no congestion charges, emissions zones, or city-centre driving fees, so most driving in the province will involve no toll costs at all.

When collecting your Hertz hire in British Columbia, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence in British Columbia. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in British Columbia. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

No, Hertz in British Columbia does not accept debit or prepaid cards for the authorisation hold at collection.

You must present a physical major credit card with the driver’s name printed on the card. The card must be in the main driver’s name and have sufficient available credit to cover the hold. In Canada, Hertz and similar partners typically place a hold of approximately GBP 300 to GBP 500 on standard vehicles, though some British Columbia locations may require up to GBP 750.

A few important points to bear in mind:

• Virtual or single-use card numbers are not accepted, even if linked to a credit account
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
• Even if you prepay your booking online, a physical credit card is still required at the Hertz counter in British Columbia
• Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious

Bring a backup credit card in your name in case your primary card is declined.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in British Columbia.

While most roads in British Columbia are toll-free, if you cross the Port Mann Bridge or drive into other provinces where tolls apply, those charges are eligible for the cashback claim.

To claim your cashback after returning your Hertz vehicle in British Columbia:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed Hertz hire agreement, and a receipt or statement showing the toll charges
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so file your claim promptly after your British Columbia hire ends.

Hertz offers PlatePass in British Columbia to handle cashless toll billing automatically on roads like the Port Mann Bridge, which does not have cash payment lanes.

Here is how it works in practice:

• At the Hertz counter in British Columbia, you will be offered the option to enrol in PlatePass
• If you enrol, Hertz handles all toll billing through the programme and charges you the toll amounts plus a daily convenience fee, typically in the range of US$3.95 to US$4.95 per day, capped at approximately US$30 per hire period
• If you do not enrol, the toll authority still captures your plate when you cross a cashless road. Hertz then receives the invoice and passes the toll charge plus an administrative fee to your credit card, often several weeks after the hire ends

Because the Port Mann Bridge is the only tolled crossing in British Columbia, many renters who plan to stay away from the Greater Vancouver area may not encounter any tolls at all. If you are unsure whether your route will include the bridge, ask the Hertz agent in British Columbia at collection. Review the hire agreement carefully before signing to understand which fees apply.

When you collect your Hertz hire in British Columbia, a temporary authorisation hold is placed on your credit card. For standard vehicles at Hertz locations in British Columbia, the typical hold is approximately GBP 300 to GBP 500, though some locations may require up to GBP 750.

This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after the Hertz hire agreement closes in British Columbia.

A few things to prepare for:

• Premium or specialised vehicles may carry higher holds than standard cars
• The exact amount is set by the Hertz desk and local rules, not by the booking platform
• Confirm the hold amount with the Hertz agent before they swipe your card in British Columbia
• Bring a backup credit card in your name in case your primary card does not have sufficient available credit

Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit at Hertz in British Columbia.

Yes, you can add an additional driver to your Hertz hire in British Columbia, either as an included benefit depending on your rate, or by paying a fee at the counter.

For Hertz hires in British Columbia, the additional driver fee is approximately GBP 13.50 per hire day plus applicable taxes, with a maximum charge of GBP 189 plus taxes for the hire period. Check your booking confirmation before arriving at the Hertz counter in British Columbia, as some rates include one additional driver at no extra cost.

Requirements for adding a driver at the Hertz counter in British Columbia:

• The additional driver must be present at collection with a valid driver’s licence
• If their licence is not in English or uses a non-Latin alphabet, they must also bring an International Driving Permit
• Both the main driver and the additional driver must sign the Hertz hire agreement
• The additional driver must meet the minimum age requirements for British Columbia

Only drivers listed on the Hertz hire agreement in British Columbia are covered by the vehicle’s protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle.

Yes, most bookings include travel assistance cover provided by Terrawind Global Protection, and it can be valuable during a Hertz hire in British Columbia, particularly if you are driving through remote areas of the province far from major cities.

This cover is designed for travellers visiting British Columbia from outside North America. Please note that Canadian and US residents do not qualify for this benefit.

For eligible renters, the travel assistance included with your Hertz booking in British Columbia typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Hertz hire in British Columbia, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW or third-party liability insurance for the Hertz vehicle itself.

Hertz hires in British Columbia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Hertz hire in British Columbia:

• Check the fuel gauge with the Hertz agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 to 15 km of the Hertz return location in British Columbia so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in British Columbia with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a service fee.

If the vehicle was not full at collection, ask the Hertz agent to record the exact starting level on the agreement and return it at that same level. Always verify what is written on the contract matches what you see on the dashboard.

It depends on your licence. For most Hertz hires in British Columbia, visitors can drive on a valid foreign licence, but an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required at the Hertz counter in British Columbia. However, carrying one can prevent complications if the agent has difficulty reading your licence.

Key points about IDPs for your Hertz hire in British Columbia:

• An IDP is a translation document only and must always be carried alongside your original licence, never alone
• You must obtain your IDP in your home country before travelling to British Columbia, as it cannot be issued abroad
• The IDP does not replace your original licence at the Hertz counter
• All documents presented at the Hertz counter in British Columbia must be physical originals, not digital copies

If you are unsure whether your licence requires an IDP for your Hertz hire in British Columbia, obtain one before departure to avoid any issues at collection.

Yes, one-way hires are possible with Hertz in British Columbia, but a drop-off fee may apply depending on your return location and the distance involved.

When booking a one-way Hertz hire from British Columbia to another province such as Alberta or Ontario, the drop-off fee is shown on the rate details page under the section labelled as amounts due at destination. This fee is set by Hertz and varies based on the route, vehicle class, and season.

A few things to bear in mind for one-way Hertz hires from British Columbia:

• The drop-off fee cannot be pre-paid and is paid directly to Hertz at the counter or upon return
• Cross-border one-way hires (for example, from British Columbia into the United States) may be restricted or carry higher fees, and some routes may not be permitted at all
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee
• Always verify the fee shown on your booking confirmation matches what the Hertz agent presents at the counter in British Columbia

If a fee appears at the Hertz counter in British Columbia that was not disclosed in your confirmation, keep all paperwork and contact support after the hire ends.

When hiring with Hertz in British Columbia, your booking may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

Regarding third-party liability in British Columbia: provincial law requires every vehicle on the road to carry third-party liability cover. This statutory liability is included by default when you hire through Hola Car Rentals in British Columbia, meaning you are covered for bodily injury and property damage you may cause to others. You can still purchase higher supplementary liability limits if you want additional protection.

What CDW and LDW do not cover on your Hertz hire in British Columbia:

• Damage to other vehicles or property (covered by liability, not CDW)
• Your own personal injuries (requires Personal Accident Insurance)
• Prohibited use such as off-road driving, racing, or driving under the influence
• Tires, wheels, undercarriage, and roof damage unless specifically included

Review your Hertz hire agreement in British Columbia carefully at collection to confirm which coverages are active and what deductible applies.

If the Hertz counter in British Columbia charges you for something that was not disclosed in your booking confirmation and that you did not voluntarily accept as an optional add-on, you are protected by the No Extra Charges© guarantee.

Common examples of charges this covers at Hertz locations in British Columbia include mandatory taxes or fees that your booking showed as included but were still billed at the counter, or an additional driver fee charged when your rate already included one driver at no extra cost.

Here is what to do if this happens at the Hertz counter in British Columbia:

• Decline optional add-ons you do not want before signing the Hertz agreement
• Ask for an itemised pre-contract and compare it to your booking confirmation
• If a charge is presented as mandatory but was not in your confirmation, politely ask the Hertz agent to note it on the contract and proceed with collection
• Keep all paperwork including the signed Hertz hire agreement and final receipt
• After the hire ends in British Columbia, contact support with your confirmation, hire agreement, and any card statement showing the charge

This guarantee does not cover optional add-ons you accepted at the Hertz counter in British Columbia, fuel charges for returning below the recorded level, or tolls and fines incurred during the hire.