Hertz Car Hire
in Whistler

Hola Car Rentals is a premium partner of the leading car hire companies in Whistler, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Whistler.

No. With Hola Car Rentals, all costs and charges for your booking in Whistler are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Whistler charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Hertz does not currently operate an active counter inside Whistler Village. The previously listed Hertz location at 2131 Lake Placid Rd in Whistler is closed. Most renters heading to Whistler pick up their Hertz vehicle at Vancouver International Airport (YVR), located at 3880 Grant McConachie Way in Richmond, BC, and then self-drive approximately two hours north to Whistler via Highway 99 (the Sea to Sky Highway).

At YVR, the Hertz counter is accessible on foot from both the Domestic and International terminals after baggage claim, with no shuttle required for on-site pickup.

An alternative in-area pickup point used by rental suppliers is located at 4315 Northlands Blvd (Cascade Lodge, Whistler Downtown). If your booking directs you there, proceed to the rental counter in the lobby and present your driver's licence to collect your keys. Counter hours at that location are typically Monday to Friday 9 AM to 4:30 PM and Saturday to Sunday 10 AM to 3 PM, so plan your arrival accordingly.

Yes, you can pick up a Hertz vehicle at Vancouver International Airport (YVR) and return it in Whistler as a one-way hire, subject to availability and a drop-off fee.

One-way hires between YVR and Whistler are a common option for visitors arriving by air. The Hertz counter at YVR is located on-site in both the Domestic and International terminals, accessible after baggage claim without a shuttle. From there, the drive to Whistler via Highway 99 (Sea to Sky Highway) is approximately two hours under normal conditions.

A drop-off fee typically applies when you return the vehicle to a different location than your pickup point. This fee is route-specific and will be shown under the "To pay at destination" section during the booking process. It is not included in the prepaid rate and must be paid at the counter in Whistler.

If you need to change your return location after booking, be aware that repricing may apply and the new drop-off fee could differ from the original quote. Always confirm the fee on your booking confirmation before travel.

To collect your Hertz hire in the Whistler area, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (physical card, not digital)
• A major credit card with the driver’s name printed on the card, for the security deposit authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required in Canada.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Hertz hire.

When driving from Vancouver Airport to Whistler via Highway 99, most of the route is toll-free. However, if your route takes you through the Port Mann Bridge in the Vancouver area, that crossing uses a cashless, plate-based tolling system. Hertz provides a PlatePass programme for cashless toll roads, and any toll charges billed through that programme are eligible for the Tolls Cashback claim.

To claim your cashback after returning your Hertz vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or itemised invoice showing the charges

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

The main route from Vancouver Airport to Whistler is Highway 99, also known as the Sea to Sky Highway, which is toll-free for its entire length to Whistler. British Columbia has very few tolled roads, and there are no congestion charges, emissions zones, or city-centre driving fees anywhere along the Whistler corridor.

The only active toll crossing in the Vancouver area is the Port Mann Bridge, which uses a fully cashless, plate-based system. If your Hertz itinerary takes you across that bridge, cash payment is not accepted at the crossing. Instead, the toll is captured by plate photo and billed electronically.

Hertz offers PlatePass for cashless toll roads on hire vehicles. If you use a tolled crossing, the charge plus any associated processing fee will be billed to your credit card after the hire. You can opt out of the toll programme at pickup and pay manually where cash lanes exist, though the Port Mann Bridge does not offer cash payment.

No toll transponders or special passes are needed for the standard Whistler drive on Highway 99.

When you pick up your Hertz vehicle in the Whistler area or at Vancouver Airport, a temporary authorisation hold is placed on your credit card at the counter. This hold is not a charge but reduces your available credit until it is released after the hire ends.

For Hertz hires in Canada, the typical security deposit hold is approximately GBP 300 to GBP 500 for standard vehicles, though some locations may require a hold of up to GBP 750. Premium or speciality vehicle classes may carry higher holds.

Important requirements for the deposit:

• The card must be a major credit card (not debit or prepaid) in the main driver’s name, with the driver’s name printed on the physical card
• Digital wallets and virtual card numbers are not accepted
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the Hertz vehicle, the hold is released. Your bank or card issuer controls how quickly it reappears on your available credit, which can take up to 15 working days. Bringing a backup credit card is always recommended in case your primary card is declined.

The drive from Vancouver Airport to Whistler in your Hertz hire covers approximately 120 km along Highway 99, the Sea to Sky Highway, and takes roughly two hours under normal conditions. The highway is a winding, two-lane road through mountainous terrain, and first-time drivers often underestimate how different it is from urban motorways.

Key conditions to be aware of:

• Highway 99 is the only road in and out of Whistler, so there are no alternative routes if congestion builds. Sunday afternoon southbound traffic can add over an hour to the return drive.
• The speed limit through much of the corridor is 80 km/h, with curves and hills that limit visibility in places. Cyclists also share sections of the highway near schools and firehalls.
• From 1 October to 31 March, winter driving conditions are common. Snow tyres or chains may be required on Highway 99. Confirm with Hertz at pickup whether your vehicle is equipped with winter tyres, as this is a legal requirement in British Columbia during that period.
• Some southern Whistler neighbourhoods such as Spring Creek and Brio exit directly onto the 80 km/h highway without traffic lights, requiring patience when turning.

Allow extra time for your Whistler drive, especially on weekends and during ski season.

Hertz hires operate on a Full-to-Full fuel policy, meaning you receive the vehicle with a full tank and must return it full to avoid refuelling charges and service fees from Hertz.

The nearest fuel station for returns at the Whistler Cascade Lodge location (4315 Northlands Blvd) is the Co-op at Whistler Creekside, approximately 7 km south of Whistler Village. Turn left at the Creekside traffic lights to access it. Refuelling there before heading to the return counter keeps the odometer low enough that the tank stays full on arrival.

If you are returning your Hertz vehicle to Vancouver Airport after your Whistler stay, refuel within approximately 15 km of YVR to ensure the gauge does not drop below full before you reach the return lane.

Always keep your final fuel receipt showing the date, time, and station address. If a fuel charge appears on your statement after return, the receipt is your evidence. For after-hours returns at the Cascade Lodge, place the receipt in the key drop envelope along with your contract and take a photo of the full gauge on the dashboard before locking the vehicle.

Most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can be valuable if an emergency occurs during your Hertz hire, including on the remote Highway 99 corridor between Vancouver and Whistler.

Coverage typically includes:

• Medical assistance for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for airline baggage lost during your trip
• Flight cancellation insurance

This benefit is particularly relevant on the Whistler route because Highway 99 is a winding mountain highway with limited services between towns. If a medical emergency occurs far from a hospital, having 24/7 assistance coordination can make a significant difference.

To reach assistance at any time, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this Travel Assistance benefit does not apply to Canadian or US residents. It also does not cover damage to the Hertz vehicle itself, which is handled separately by CDW/LDW coverage.

Yes, you can add an additional driver to your Hertz hire in Whistler, but the additional driver must be present at the counter at pickup with their own valid driver’s licence.

For Hertz hires, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver free of charge, in which case no fee applies at the Hertz counter.

Requirements for adding a driver:

• The additional driver must appear in person at the Hertz counter at pickup
• They must present a valid, physical driver’s licence
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Hertz hire agreement are covered by the vehicle’s protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void cover and result in additional charges.

The insurance and protection options included in your Hertz hire for Whistler depend on the rate plan selected at booking. It is important to review your confirmation carefully before arriving at the counter.

Key coverages to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. In Canada, provincial law requires every hire vehicle to carry a minimum level of third-party liability, which is included by default when hiring through Hola Car Rentals. You can purchase higher supplemental limits if desired.

CDW/LDW does not cover third-party liability, your personal injuries, or your belongings. These require separate coverages such as LIS/ALI/SLI and Personal Accident Insurance (PAI).

Given that the Whistler drive on Highway 99 involves mountain terrain and variable winter conditions, confirming your cover levels before pickup at the Hertz counter is strongly recommended. Review the hire agreement at the counter and ask the agent to confirm what is active on your contract.

If you need to return your Hertz vehicle outside of counter hours at the Whistler Cascade Lodge location (4315 Northlands Blvd), an after-hours key drop process is available. Counter hours at that location are typically Monday to Friday 9 AM to 4:30 PM and Saturday to Sunday 10 AM to 3 PM, so evening returns are common for ski visitors.

For an after-hours return at the Whistler location:

• Park the vehicle in the designated return area and lock it
• Place your keys and hire agreement in the key drop box on site
• Take a photo of the fuel gauge showing a full tank before locking the car
• Keep your fuel receipt from the Creekside Co-op or another nearby station as proof of refuelling

Note that your liability for the Hertz vehicle may continue until the counter agent formally checks it in the next working day. Photograph the vehicle exterior at return to document its condition.

If you are returning to Vancouver Airport instead, standard YVR Hertz return procedures apply at the on-site hire facility. Confirm the exact return bay location with the Hertz agent at pickup to avoid confusion on return day.

Yes, a major credit card in the main driver’s name is required to pick up your Hertz hire in the Whistler area. Debit cards, prepaid cards, and virtual card numbers are not accepted for the security deposit authorisation hold at the Hertz counter.

The credit card must meet these requirements:

• It must be a physical card with the driver’s name printed on it
• It must be in the name of the main driver listed on the hire agreement
• It must have sufficient available credit to cover the security hold, which for Hertz hires in Canada is typically GBP 300 to GBP 500 for standard vehicles
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit

Even if you have fully prepaid your Hertz booking through Hola Car Rentals, you are still required to present a physical credit card at the counter for the security hold. The hold is a temporary authorisation, not an additional charge, and is released after you return the vehicle.

It is strongly recommended to bring a backup credit card in your own name in case your primary card is declined. Notify your bank of your travel dates to prevent fraud blocks on in-person transactions in Canada.