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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in New Brunswick include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in New Brunswick, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in New Brunswick.
Will I face unexpected charges at the Hertz counter in New Brunswick when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when renting from Hertz in New Brunswick?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges during your Hertz hire in the province.
Unlike other Canadian provinces such as Ontario, which operates the 407 ETR toll highway, New Brunswick roads are completely toll-free. You do not need to enrol in any toll programme, purchase a transponder package, or worry about post-hire toll billing while driving within New Brunswick.
If your trip takes you beyond New Brunswick into other provinces, toll requirements can vary significantly. In that case, confirm the toll rules for each province you plan to visit before you travel.
Where do I pick up my Hertz hire car at Moncton International Airport in New Brunswick?
The Hertz counter at Moncton International Airport is located at 777 Aviation Avenue, Dieppe, New Brunswick (E1A 7Z5). This is the primary airport serving the greater Moncton area and the busiest Hertz airport location in New Brunswick.
Hertz also operates a second airport-area location at the Moncton Flight Centre, 1579 Champlain Street, Moncton, New Brunswick (E1A 1R5). Your booking confirmation will specify which location applies to your reservation.
At pick-up, Hertz sanitises vehicles before and after every hire. The vehicle condition inspection typically takes 20 to 30 minutes at peak times, so plan accordingly. Bring your booking confirmation, a valid driving licence, and a major credit card in the main driver’s name with the driver’s name printed on the card for the authorisation hold.
What documents do I need to pick up a Hertz hire car in New Brunswick?
To collect your Hertz hire in New Brunswick, you must present the following physical documents at the counter:
- A valid, original driving licence (not a digital copy)
- A major credit card in the main driver’s name with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driving licence is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.
All documents presented at the Hertz counter in New Brunswick must be physical originals. Digital versions are not accepted.
Does Hola Car Rentals offer Tolls Cashback for Hertz hires in New Brunswick?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including your Hertz hire in New Brunswick, even though New Brunswick itself has no toll roads.
If your trip extends into other Canadian provinces where tolls do apply, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the hire period. To claim, email [email protected] within 30 days of returning the vehicle and include:
- Your Hola Car Rentals reservation confirmation
- A copy of the hire agreement signed at the Hertz counter
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the minimum age to hire a car from Hertz in New Brunswick?
The minimum age to hire from Hertz in New Brunswick is 20 years old. Renters between 20 and 24 years of age may be subject to a young driver surcharge, which is charged at the counter and varies by location.
If you are under 25, bring your valid driving licence and be prepared for the surcharge to be added to your hire agreement at the Hertz counter. The surcharge is a daily fee and is not included in your prepaid rate.
Note that the minimum age rule for Hertz in New Brunswick differs from some other Canadian provinces and from U.S. states such as Michigan and New York, where renters as young as 18 may qualify. Always confirm the age policy for your specific New Brunswick pickup location when booking.
Is a credit card required to pick up a Hertz hire in New Brunswick?
Yes, a major credit card is required to pick up your Hertz hire in New Brunswick. The card must be in the main driver’s name with the driver’s name printed on the card, and it must be presented physically at the counter.
At pick-up, Hertz will place a temporary security authorisation hold on your card. For Canada, this hold is typically between GBP 200 and GBP 400, though some locations may require up to approximately GBP 600 depending on the vehicle class and location policies.
- Debit cards and prepaid cards are not accepted for the security deposit hold
- Virtual or digital-only card numbers are not accepted
- The hold reduces your available credit until your bank releases it after the hire, which can take up to 15 business days
Even if you prepaid your Hertz booking in New Brunswick through Hola Car Rentals, you must still present a physical credit card at the counter for the hold. Bringing a backup credit card in your name is strongly recommended.
Can I add an additional driver to my Hertz hire in New Brunswick?
Yes, you can add an additional driver to your Hertz hire in New Brunswick, but the additional driver must be present at the Hertz counter at pick-up with a valid driving licence.
If your Hola Car Rentals booking includes an additional driver at no extra charge, this will be stated on your booking confirmation. If it is not included, Hertz charges approximately US$13.50 per hire day for an additional driver, up to a maximum of US$189, plus applicable local taxes.
- The additional driver must meet the same minimum age and document requirements as the main driver
- Both the main driver and the additional driver must sign the hire agreement
- Only drivers listed on the Hertz agreement in New Brunswick are covered by the hire protections such as CDW/LDW
If your additional driver’s licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit. Check your confirmation before arriving at the Hertz counter in New Brunswick to avoid unexpected fees.
What insurance cover is included in a Hertz hire in New Brunswick?
Under Canadian provincial law, every hire vehicle in New Brunswick must carry statutory third-party liability insurance, and this is included by default when you book a Hertz hire in New Brunswick through Hola Car Rentals. This covers bodily injury and property damage you may cause to others while driving.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz vehicle itself. Whether CDW/LDW is included depends on the specific rate you selected. Check your Hola Car Rentals booking confirmation to confirm what is covered and whether a deductible applies.
- CDW/LDW covers damage to the hire car from collisions, theft, and vandalism, subject to any deductible shown on your agreement
- CDW/LDW does not cover third-party injuries or property damage to others
- Tires, undercarriage, roof, and keys are commonly excluded unless a specific add-on is purchased
You can also purchase supplementary liability cover (LIS/SLI) for higher limits beyond the statutory minimum. Review your Hertz hire agreement in New Brunswick carefully at pick-up to confirm all active coverages.
Does Travel Assistance come with my Hertz booking in New Brunswick?
Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to your Hertz hire in New Brunswick as well. However, this benefit is available only to travellers who are not residents of Canada or the United States.
If you are visiting New Brunswick from outside North America and experience an emergency during your Hertz hire, such as a medical situation in a remote area of the province, you can contact the assistance line 24 hours a day:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Core benefits typically include travel medical cover for up to 5 passengers, legal assistance in the event of an accident, compensation for baggage lost by the airline, and flight cancellation insurance. Pre-existing medical conditions are excluded. This cover does not replace CDW/LDW for the Hertz vehicle or liability insurance for third parties. Always check your Hola Car Rentals booking confirmation for the exact terms that apply to your New Brunswick hire.
Can I pick up a Hertz car in New Brunswick and return it in a different city?
Yes, one-way hires are possible with Hertz in New Brunswick, but a drop-off fee may apply depending on your specific route.
Hertz operates locations in Moncton (airport and downtown), Saint John, and Fredericton in New Brunswick, so inter-city returns within the province may be available. A one-way or drop-off fee is route-specific and varies by the cities involved, the vehicle class, and the season.
- The drop-off fee, if applicable, will appear under the "To pay at destination" section during the Hola Car Rentals booking process
- This fee cannot be prepaid and is settled directly at the Hertz counter
- Cross-border one-way hires (for example, returning a New Brunswick Hertz vehicle in the United States) may be restricted or carry significantly higher fees
If you change your return location after booking, your hire may be re-priced and a new drop-off fee may apply. Always confirm the drop-off terms on your booking confirmation before collecting your Hertz vehicle in New Brunswick.
What is the fuel policy for Hertz hires in New Brunswick?
Hertz hires in New Brunswick follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pick-up, verify the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 to 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in New Brunswick below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
Some Hertz counter locations may offer a Prepaid Fuel Option (FPO) as an alternative. If you accept FPO, any unused fuel is generally non-refundable. The Full-to-Full policy is almost always the better value if you plan to refuel near the return point.
What happens if I return my Hertz car late in New Brunswick?
If you return your Hertz hire in New Brunswick after the agreed drop-off time, a grace period of approximately 29 to 30 minutes typically applies with no additional charge. Beyond that window, Hertz may bill you for an additional 24-hour hire period at current standard rates for each 24-hour period entered after your agreed return time.
To avoid late return charges on your New Brunswick Hertz hire:
- Plan your return with enough time to refuel and reach the drop-off location before your scheduled time
- If you need more time, contact Hertz directly or use the Hola Car Rentals Manage Booking option to request an extension before the return deadline
- Check whether the Hertz location in New Brunswick has adjusted hours on public holidays, as this can affect when the counter closes
Grace periods are not guaranteed at every location and can vary. Always confirm the exact return time on your Hertz hire agreement in New Brunswick and plan accordingly.
Do I need an International Driving Permit to hire from Hertz in New Brunswick?
It depends on your driving licence. Visitors to New Brunswick can generally drive on a valid foreign licence, but an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic.
For licences in other non-English scripts, an IDP is strongly recommended when hiring from Hertz in New Brunswick, even if it is not strictly required by law. The IDP serves as a certified translation and must be carried alongside your original licence at all times. It is not a standalone document and will not be accepted without the original licence.
- Obtain your IDP in your home country before travelling to New Brunswick, as it cannot be issued abroad
- All additional drivers on the Hertz agreement must also meet the same licence and IDP requirements
- Present both your original licence and IDP together at the Hertz counter
If you are unsure whether your licence qualifies, obtaining an IDP before your trip is the safest approach. Your Hola Car Rentals booking confirmation will also note any specific document requirements for your New Brunswick hire.
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