Car Hire Hertz
in Newfoundland and Labrador

Hola Car Rentals is a premium partner of the leading car hire companies in Newfoundland and Labrador, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Newfoundland and Labrador.

No. With Hola Car Rentals, all costs and charges for your booking in Newfoundland and Labrador are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newfoundland and Labrador charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Newfoundland and Labrador, so Hertz renters will not encounter any toll booths, electronic toll systems, or toll charges during their trip.

Major routes including the Trans-Canada Highway and the Outer Ring Road in St. John’s are completely free to drive. You will not need a transponder, a toll pass, or any toll programme offered by Hertz or any other provider. There are also no congestion charges or emissions zone fees in the province.

Because no tolls apply within Newfoundland and Labrador, the Hola Car Rentals Tolls Cashback benefit is most relevant if your itinerary takes you to other Canadian provinces or regions where tolls do exist. If you pay tolls elsewhere during your hire period, you can claim up to 5% of your total booking value back by emailing [email protected] within 30 days of returning your Hertz vehicle, with your hire agreement and toll receipts attached.

The Hertz counter at St. John’s International Airport (YYT) in Newfoundland and Labrador is located inside the terminal building, giving arriving passengers convenient on-foot access without needing a shuttle.

The St. John’s Airport Hertz location operates on split hours: 00:00 to 02:00 and 08:30 to 23:59 daily. This schedule is designed to cover early morning and late evening flights, but there is a gap between approximately 02:00 and 08:30 when the counter is closed. If your flight arrives during that window, plan accordingly and confirm after-hours key drop procedures directly with Hertz before your trip.

Hertz also operates a location at Deer Lake Regional Airport (1 Airport Road, Deer Lake) in Newfoundland and Labrador, serving the western part of the province. A centre in downtown St. John’s is available at 220 Kenmount Road for those who prefer an off-airport collection, which can sometimes offer lower daily rates than the airport counter.

To collect your Hertz hire in Newfoundland and Labrador, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence in the main driver’s name. Digital or mobile licences are not accepted; you must bring the physical card.
• A major credit card with the driver’s name printed on it, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted for the hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, Hertz will require an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and cannot be used without the original licence. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Hertz locations in Newfoundland and Labrador follow standard Canadian hire requirements, so no additional province-specific documents beyond those listed above are expected.

Yes, Hertz charges a young driver surcharge in Newfoundland and Labrador for renters under 25 years of age.

The fee is GBP 25 per hire day and is paid at the counter when you pick up the vehicle. This surcharge applies in addition to the base hire rate shown in your booking confirmation.

There are also vehicle restrictions for young drivers at Hertz locations in Newfoundland and Labrador. Renters under 25 are not permitted to hire specialised vehicles, vehicles from the Dream Car collection, the Prestige collection, or the Adrenaline collection. Standard economy, compact, and mid-size vehicles remain available.

The minimum hire age at most Hertz locations in Canada, including those in Newfoundland and Labrador, is 20 years old. Renters between 20 and 24 should budget for the daily surcharge when comparing total hire costs across providers.

When you pick up your Hertz hire in Newfoundland and Labrador, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it is a hold that reduces your available credit until it is released after you return the vehicle.

For Hertz locations in Canada, including Newfoundland and Labrador, the typical hold is approximately GBP 200 to GBP 500, depending on the vehicle class, location, and season. Premium or larger vehicles may carry a higher hold amount.

• You must present a physical major credit card with the driver’s name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.
• Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.
• Bring a backup credit card in your name in case your primary card is declined.

After you return the Hertz vehicle in Newfoundland and Labrador, the hold is released. Your bank controls how quickly the credit reappears on your statement, which can take up to 15 business days.

No, an International Driving Permit (IDP) is not automatically required to hire from Hertz in Newfoundland and Labrador, but whether you need one depends on your licence.

You do not need an IDP if your driver’s licence is written in English and uses a Latin (Roman) alphabet. Hertz in Newfoundland and Labrador will accept a valid foreign licence under those conditions.

You do need an IDP if your licence uses a non-Latin script, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, Hertz requires both your original home-country licence and the IDP together. The IDP is a translation document only and is not valid on its own.

Obtain your IDP in your home country before travelling to Newfoundland and Labrador, as it cannot be issued once you have left. Organisations such as your national automobile association typically issue IDPs. Always carry both your original licence and the IDP at the counter and throughout the hire period.

Hertz hires in Newfoundland and Labrador follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Newfoundland and Labrador with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

For after-hours returns at Hertz locations in Newfoundland and Labrador, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.

Yes, third-party liability cover is included by law with every Hertz hire in Newfoundland and Labrador.

Canadian provincial law requires all hire vehicles to carry statutory third-party liability insurance, so this cover follows the Hertz vehicle automatically when you hire in Newfoundland and Labrador through Hola Car Rentals. You do not need to purchase it separately to meet the legal minimum.

However, the statutory minimum may not be sufficient for all situations. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits up to GBP 200,000 or more. This additional protection covers bodily injury and property damage you may cause to other people while driving the Hertz vehicle in Newfoundland and Labrador.

Third-party liability does not cover damage to the Hertz hire vehicle itself. For that, you would need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover. Review your booking confirmation to confirm which protections are included in your selected rate before collecting your vehicle.

Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) on your Hertz hire in Newfoundland and Labrador generally cover damage to the hire vehicle caused by a collision, which can include wildlife strikes such as moose collisions, subject to the terms and any excess stated in your hire agreement.

Moose are a well-known hazard on roads throughout Newfoundland and Labrador, particularly on the Trans-Canada Highway and rural routes. If a collision with wildlife occurs, the steps to follow are:

• Prioritise safety and move to a safe location if possible.
• Contact local authorities if required.
• Notify Hertz immediately using the roadside assistance number on your hire agreement.
• Document the incident with photos, the time, location, and any police report number.

CDW and LDW do not cover third-party liability, meaning damage or injury caused to others in the incident. For that protection, you need LIS/ALI/SLI cover. Always review the full terms in your Hertz hire agreement in Newfoundland and Labrador to understand your excess and any exclusions that may apply.

Yes, you can add an additional driver to your Hertz hire in Newfoundland and Labrador, either as part of your booking rate or by paying a fee at the counter.

For Hertz in Newfoundland and Labrador, the additional driver fee is GBP 10.00 per hire day plus applicable taxes, with a maximum charge of GBP 140 plus taxes for the hire period. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver at no extra cost.

Requirements for adding a driver at the Hertz counter in Newfoundland and Labrador:

• The additional driver must be present at collection with their valid physical driver’s licence.
• They must meet the minimum age requirement. Drivers under 25 will incur the young driver surcharge in addition to the additional driver fee.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet the same document requirements as the primary renter.

Only drivers listed on the Hertz hire agreement in Newfoundland and Labrador are covered by CDW, LDW, and liability protections. Anyone not named on the contract who drives the vehicle may void those coverages.

Yes, one-way hires are possible with Hertz in Newfoundland and Labrador, but a drop-off fee will typically apply when you return the vehicle to a different location, particularly across provincial boundaries.

One-way fees for Hertz hires originating in Newfoundland and Labrador vary depending on the destination, vehicle class, and season. Because Newfoundland and Labrador is geographically separated from mainland Canada, cross-provincial one-way routes may carry higher repositioning fees or limited availability compared to hires within a single province.

When booking through Hola Car Rentals, any applicable drop-off fee will be displayed on the rate details page under the section labelled as amounts due at the destination. This fee is not prepaid and must be settled at the Hertz counter at collection or return.

If you need to change your drop-off location after booking, contact Hola Car Rentals support, as changes may reprice the hire and recalculate the one-way fee. Always confirm the final fee on your updated booking confirmation before proceeding.

Most Hola Car Rentals bookings, including Hertz hires in Newfoundland and Labrador, include travel assistance cover provided by Terrawind Global Protection at no additional cost.

This benefit is particularly relevant in Newfoundland and Labrador, where remote stretches of highway and rural areas can make access to medical or legal support more challenging. Cover typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach the assistance team 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian residents or US residents. It is available exclusively to travellers from outside North America hiring a Hertz vehicle in Newfoundland and Labrador. It also does not cover damage to the hire vehicle itself; that is handled by CDW or LDW cover.

If you return your Hertz hire in Newfoundland and Labrador after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before additional charges are triggered. However, grace periods are not guaranteed and vary by Hertz location.

If you exceed the grace period, Hertz may charge for extra hours or an additional full hire day, plus any applicable late fees. This applies at all Hertz locations in Newfoundland and Labrador, including St. John’s Airport and Deer Lake Airport.

To avoid late return charges when hiring from Hertz in Newfoundland and Labrador:

• Plan your return time to account for refuelling stops near the drop-off location.
• Factor in driving time from more remote areas of the province, where distances can be significant.
• If you need more time, contact Hertz directly to request an extension before your scheduled return time.

If you need to extend your hire, you can also contact Hola Car Rentals support. Extensions are subject to vehicle availability and may reprice the hire. Always confirm any extension in writing before the original return time passes.