Hertz Car Hire
in Gander

Hola Car Rentals is a premium partner of the leading car hire companies in Gander, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gander.

No. With Hola Car Rentals, all costs and charges for your booking in Gander are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gander charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Gander International Airport (YQX) is located inside the main terminal in the baggage claim area. Vehicles are within walking distance of the terminal, so no shuttle is required to reach your hire car.

If you prefer not to walk, Hertz does offer a shuttle or airport pick-up service at the Gander location. The airport counter is open Monday through Friday from 08:00 to 17:00, and on Saturday and Sunday from 12:00 to 17:00.

Hertz also operates a second location in Gander at 460 James Blvd, approximately 1.9 miles from the airport, open Monday through Friday from 09:00 to 17:00 and closed on weekends. After-hours vehicle returns are available at the airport location.

No, there are no toll roads anywhere in Newfoundland and Labrador, including in and around Gander. Driving your Hertz hire car on routes such as the Trans-Canada Highway costs nothing in tolls, and there are no electronic toll systems, cashless toll lanes, congestion charges, or emissions zones to worry about.

Because Gander and the rest of the province are toll-free, you will not need a transponder or any toll programme during your hire. No toll-related charges will appear on your final Hertz invoice for driving within Newfoundland and Labrador.

If your travel plans take you beyond the province to regions of Canada or the United States where tolls do apply, Hola Car Rentals includes Tolls Cashback on every booking, allowing you to claim up to 5% of your total booking value back for any tolls paid during your hire period.

To collect your Hertz hire in Gander, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, with sufficient available credit for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required as a translation document. For all other non-English licences, an IDP is strongly recommended. The IDP must be carried alongside your original licence and is not accepted on its own.

All documents presented at the Hertz counter in Gander must be physical originals. Digital copies are not accepted.

Yes, Hola Car Rentals includes Tolls Cashback on every Hertz booking, including hires that start in Gander. Because Newfoundland and Labrador has no toll roads, this benefit is most relevant if your trip takes you to other Canadian provinces or US states where tolls apply.

The cashback covers up to 5% of your total booking value for tolls paid during the hire period. To claim it, email [email protected] within 30 days of returning your Hertz vehicle and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Gander counter
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required to pick up your Hertz hire in Gander. The card is used to place a temporary authorisation hold, which is not a charge but reduces your available credit until it is released after the vehicle is returned.

For Hertz hires in Canada, the typical authorisation hold is approximately GBP 200 to GBP 300, though the exact amount can vary by vehicle class and location. If you have not purchased a damage waiver, an additional excess amount may be included in the hold.

Debit cards, prepaid cards, and virtual or digital-only card numbers are not accepted for the hold. Bring a backup credit card in your name in case your primary card is declined. Even if you prepaid your booking online, you must still present a physical credit card at the Gander Hertz counter.

Yes, you can add an additional driver to your Hertz hire in Gander, either at the airport counter or at the downtown location on 460 James Blvd. The additional driver must be present at pick-up and must bring a valid driver’s licence and a major credit card in their own name.

When the additional driver fee is not included in your rate, Hertz charges GBP 10.00 per day plus taxes, with a maximum of GBP 140.00 per hire. Check your booking confirmation to see whether an additional driver is already included in your selected rate.

A few important rules apply:

• The additional driver must meet the minimum age requirement for Newfoundland and Labrador, which is 20 years old
• Drivers aged 20 to 24 are subject to a young driver surcharge of GBP 12.00 per day plus taxes
• Both the main driver and the additional driver must sign the hire agreement at the Gander counter
• Only drivers listed on the agreement are covered by the hire protections

Yes, Hertz applies a young driver surcharge in Gander for renters and additional drivers between the ages of 20 and 24. The surcharge is GBP 12.00 per day plus applicable taxes and is payable locally at the counter for the full duration of the hire.

The minimum hire age at Hertz in Gander and throughout Newfoundland and Labrador is 20 years old. Drivers under 20 cannot hire or be added as additional drivers.

If you are between 20 and 24, plan for this daily fee when budgeting your Gander trip. The surcharge applies to every hire day and cannot be waived or prepaid through your online booking. Confirm the exact amount and any applicable taxes at the Hertz counter when you pick up the vehicle.

Hertz hires in Gander follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees, follow these steps:

• At pick-up, confirm the fuel level with the Hertz agent and ensure the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer
• Refuel within approximately 10 miles or 15 km of the return location before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute

If you return the Hertz vehicle in Gander with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Note that there is a gap with no petrol stations on Route 1 between Gander and Bishop's Falls, so plan your refuelling stop accordingly before returning the vehicle.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to Hertz hires starting in Gander. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify.

For eligible customers, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or need legal assistance after an incident on the roads around Gander or elsewhere in Newfoundland and Labrador, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to the Hertz vehicle itself.

An International Driving Permit (IDP) is strongly recommended for your Hertz hire in Gander if your driver’s licence is not in English. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required as a translation document.

The IDP is not a standalone licence. You must carry it together with your original driver’s licence at all times. Hertz in Gander will not accept an IDP on its own.

If you think you may need an IDP, obtain it in your home country before travelling to Gander. It cannot be issued abroad, and organisations such as AAA in the United States do not issue IDPs to non-US licence holders. Your licence must also be valid and unexpired, with no restrictions that would prevent you from legally driving in Canada.

Yes, one-way hires are possible with Hertz, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up in Gander. The fee varies depending on the route, distance, vehicle class, and season.

When booking a one-way hire, the drop-off fee will be shown on the rate details page under the section labelled as charges due at the destination. It is not included in the prepaid rate and must be paid locally at the counter.

Cross-border one-way hires, for example returning a Hertz vehicle picked up in Gander to a US location, may be restricted or carry significantly higher fees. Always confirm cross-border permissions with Hertz before finalising your booking. If the drop-off fee shown at the Gander counter differs from what appeared on your booking confirmation, keep all paperwork and contact Hola Car Rentals support after the hire is complete.

Hertz operates two locations in Gander with different hours:

• Gander International Airport (YQX): Monday through Friday 08:00 to 17:00, Saturday and Sunday 12:00 to 17:00
• Downtown Gander at 460 James Blvd: Monday through Friday 09:00 to 17:00, closed on weekends

The airport location opens one hour earlier on weekdays than the downtown office, which is useful for early morning arrivals. After-hours vehicle returns are available at the Gander airport location, though after-hours options at the downtown office are not confirmed.

If your flight arrives outside counter hours, plan your pickup for the next available opening time. Hertz will generally hold your reservation for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible to discuss your options.

The insurance and protection options available for your Hertz hire in Gander depend on the rate you selected. Inclusive packages typically cover Loss Damage Waiver (LDW), which reduces your financial liability for damage to or theft of the hire vehicle, subject to any applicable excess.

Key points to understand about coverage in Gander:

• LDW covers damage to the Hertz vehicle from a collision or covered incident, up to the limits in the hire agreement and minus any excess
• LDW does not cover third-party liability, meaning injury or property damage you cause to others
• In Canada, provincial law requires every hire vehicle to carry a minimum level of third-party liability, which is included by default when you book through Hola Car Rentals
• You can purchase higher supplementary liability limits at the Hertz counter in Gander if you want additional protection
• Personal Accident Insurance (PAI) provides accidental death cover for the renter and passengers and is available as an optional add-on

Review your booking confirmation carefully to confirm exactly which protections are included in your selected rate before arriving at the Gander counter.