Hertz Car Hire
in Alberta

Hola Car Rentals is a premium partner of the leading car hire companies in Alberta, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Alberta.

No. With Hola Car Rentals, all costs and charges for your booking in Alberta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alberta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Alberta has no toll roads anywhere in the province, so your Hertz hire will not incur any toll charges while driving within Alberta.

Unlike neighbouring provinces or U.S. states, Alberta operates a completely toll-free road network. There are no electronic transponders, cashless toll lanes, congestion charges, or emissions zones to worry about. Systems such as E-ZPass, 407 ETR, or city-centre driving fees do not exist here.

If your trip takes you beyond Alberta into a province that does have toll roads, your Hertz vehicle may already carry an electronic toll device. In that case, you can choose an unlimited toll package at the counter (typically US$ 11 to US$ 25 per day, depending on location) or pay per use, with actual toll amounts plus administrative fees billed to your card after the hire.

For any tolls paid outside Alberta during your Hertz hire, Hola Car Rentals includes Tolls Cashback on all bookings, letting you recover up to 5% of your total booking value.

At Calgary International Airport (YYC) in Alberta, the Hertz counter is located inside the terminal building. Upon arriving and collecting your luggage, follow the signs marked "Rental Car Centre" through the terminal to reach the Hertz desk, where you will receive your hire agreement and vehicle keys.

The Calgary Hertz location is open daily from 7:00 am to 11:59 pm. If your flight lands close to closing time, plan accordingly, as after-hours pickups may require prior arrangements.

Before leaving the counter, make sure you have:

• Your booking confirmation or printed voucher
• A valid driver’s licence (physical, original, unexpired)
• A major credit card in the main driver’s name for the authorisation hold
• Your passport and any required travel documents

Once you have signed the hire agreement, an agent will direct you to your Hertz vehicle in the Alberta airport's hire area. Inspect the car for any pre-existing damage and confirm the fuel level is recorded on the agreement before driving away.

To collect your Hertz hire in Alberta, you must present the following physical documents at the counter:

• A valid driver’s licence (original, unexpired, in the main driver’s name)
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling internationally)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Hertz Alberta locations.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in Alberta. Debit cards and prepaid cards are not accepted for the security deposit authorisation.

If you are unsure whether your licence qualifies, obtain an IDP in your home country before travelling, as it cannot be issued abroad.

Yes, Hola Car Rentals includes Tolls Cashback on all Hertz bookings, including those in Alberta.

Because Alberta itself has no toll roads, you will not pay any tolls while driving within the province. However, if your Hertz itinerary takes you into another province or region where tolls apply, such as Ontario's 407 ETR, Tolls Cashback lets you recover up to 5% of your total booking value for tolls paid during the hire period.

To claim your cashback after returning your Hertz vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed Hertz hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the same payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts throughout your Alberta trip and any travel beyond the province.

Yes, third-party liability protection is included by law in every Hertz hire in Alberta and across Canada.

Provincial law requires all hire vehicles in Alberta to carry statutory third-party liability coverage. When you hire through Hola Car Rentals, this protection is included in your Hertz booking at a limit of up to CAD 1,000,000 per accident for bodily injury or property damage caused to others.

This coverage protects you if you injure another person or damage someone else's property while driving your Hertz vehicle in Alberta. It does not cover:

• Damage to the Hertz hire car itself (that requires CDW/LDW)
• Your own injuries (that requires Personal Accident Insurance)
• Your personal belongings (that requires Personal Effects Coverage)

If you want higher liability limits beyond the statutory minimum, supplementary liability coverage (LIS/ALI/SLI) can be added at the Hertz counter in Alberta. Review your booking confirmation to confirm exactly what is included in your rate before pickup.

When you pick up your Hertz hire in Alberta, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in Canada, this hold is typically between CAD 300 and CAD 500, though some Alberta locations may require a minimum authorisation of approximately CAD 750.

The hold is not a charge. It temporarily reduces your available credit and is released after you return the Hertz vehicle, provided all hire terms are met. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days.

Important requirements for the deposit at any Hertz location in Alberta:

• The card must be a major credit card (debit, prepaid, and virtual cards are not accepted)
• The card must be in the main driver’s name with the driver’s name physically printed on the card
• You must have sufficient available credit to cover the hold plus any expected charges

Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by the Hertz desk and may vary by vehicle class, season, and location within Alberta. Bring a backup credit card in your name as a precaution.

Not always, but it depends on the language and alphabet of your driver’s licence when renting from Hertz in Alberta.

Visitors to Alberta can generally drive using a valid foreign licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. The IDP serves as a translation and must be carried alongside your original licence at all times. It is not a standalone document and will not be accepted without the original.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required at most Hertz Alberta locations. That said, carrying one can prevent complications at the counter.

Key points to remember:

• Obtain your IDP in your home country before travelling to Alberta, as it cannot be issued abroad
• Both the IDP and your original licence must be physical documents
• The Hertz counter in Alberta follows the requirements set by local law and Hertz's own policies

When in doubt, getting an IDP before your trip is the safest approach for a smooth Hertz pickup in Alberta.

Hertz hires in Alberta follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Alberta location.

At return, refuel within approximately 15 km of the Hertz return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt as proof in case of any dispute.

If you return the Hertz vehicle in Alberta with less than a full tank, you may be charged:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

For after-hours returns at Alberta Hertz locations, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone. The security deposit hold is separate from fuel charges and is refundable once the hire closes, subject to your bank's processing timeline.

Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to Hertz hires in Alberta as well. However, this benefit is not available to Canadian or U.S. residents, as it is designed exclusively for travellers visiting from outside North America.

If you qualify, the coverage can be especially useful when driving in Alberta, where distances between cities can be significant. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your Hertz hire in Alberta, contact the assistance line before incurring expenses, as some reimbursements require prior authorisation:

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and terms that apply to your Alberta Hertz hire.

Yes, you can add an additional driver to your Hertz hire in Alberta, either as part of your rate or for a fee paid at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to see if this applies to your Alberta booking. If it is not included, Hertz charges approximately CAD 13.50 per rental day plus taxes for an additional driver, with a maximum cap of CAD 189 plus taxes.

Requirements for adding a driver at any Hertz location in Alberta:

• The additional driver must be present at pickup with a valid, physical driver’s licence
• They must meet the minimum age requirements for Alberta
• If their licence uses a non-Latin alphabet, they will also need an IDP
• Both the main driver and the additional driver must sign the Hertz hire agreement

Only drivers named on the Hertz hire agreement in Alberta are covered by protections such as CDW/LDW and liability insurance. Anyone who drives the vehicle without being listed on the contract may void those coverages and result in additional charges.

Hertz allows renters as young as 20 years old at its Alberta locations, which is notably more flexible than many other hire companies that require a minimum age of 21.

However, drivers under 25 years old are typically subject to a young driver surcharge at the Hertz counter in Alberta. This fee is charged per rental day and is paid locally at pickup, not included in your prepaid rate.

If you are under 25 and hiring from Hertz in Alberta, plan for this additional cost when budgeting your trip. The exact surcharge amount is set by Hertz and may vary by location and vehicle class within Alberta.

Additional points to keep in mind:

• The young driver surcharge applies to both the main driver and any additional driver under 25
• All drivers, regardless of age, must present a valid physical driver’s licence at the Hertz counter
• Drivers with non-Latin alphabet licences must also carry an IDP

Check your booking confirmation for any age-related conditions specific to your Alberta Hertz hire, and confirm the surcharge amount directly with the Hertz counter at pickup.

Yes, one-way hires between Calgary and Edmonton are generally available through Hertz in Alberta, but a drop-off fee may apply depending on the route, vehicle class, and dates selected.

When booking a one-way Hertz hire in Alberta, the drop-off fee will be displayed on the rate details page under the "To pay at destination" section during checkout. This fee is not prepaid and must be paid at the Hertz counter at the end of your hire. It is separate from fuel, taxes, and any other charges.

Key things to know about one-way Hertz hires in Alberta:

• The fee varies by route, season, and vehicle class
• Premium or large SUV classes may carry higher repositioning fees
• Cross-border one-way hires (for example, Alberta to a U.S. state) may be restricted or require prior approval from Hertz
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee

If the Hertz counter in Alberta charges a drop-off fee that differs from what your booking confirmation shows, keep all paperwork and contact Hola Car Rentals support after the hire. The No Extra Charges© guarantee can help resolve undisclosed fees after verification.

Returning your Hertz hire in Alberta is straightforward whether you are at Calgary International Airport, Edmonton International Airport, or a downtown location.

For airport returns in Alberta, enter the airport address into your GPS and follow the "Car Hire Return" signs upon arrival. Park in the designated Hertz return area, remove all personal belongings, lock the vehicle, and present your hire agreement and keys at the Hertz counter.

Steps to complete your Hertz return in Alberta:

• Refuel within approximately 15 km of the return location to comply with the Full-to-Full fuel policy
• Take a photo of the fuel gauge and odometer before handing over the keys
• Keep your final fuel receipt as proof of a full tank
• Ask for a return receipt or confirmation that the contract is closed

For after-hours returns at Alberta Hertz locations, a key drop service is available. Place your keys in the designated drop box, leave your fuel receipt in the envelope, and keep a photo of the full gauge on your phone.

If you need to return your Hertz vehicle to a different Alberta location than where you picked it up, arrange this in advance, as a one-way drop-off fee may apply. The security deposit hold placed at pickup will be released after the contract closes, though your bank may take up to 15 business days to reflect this.