Hertz Car Hire
in Edmonton

Hola Car Rentals is a premium partner of the leading car hire companies in Edmonton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Edmonton.

No. With Hola Car Rentals, all costs and charges for your booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Alberta, so driving your Hertz hire car in Edmonton and across the province is completely toll-free. You will not encounter any toll booths, cashless gantries, transponder programmes, or congestion charges at any point during your trip.

This means you do not need to purchase a toll package at the Hertz counter in Edmonton, and you will not receive any post-hire toll invoices for driving within Alberta. All major routes, including Anthony Henday Drive (the 77 km ring road that fully encircles Edmonton), Whitemud Drive, and Yellowhead Trail, are free to use.

If your itinerary takes you to other Canadian provinces that do have toll roads, keep your receipts. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.

To collect your Hertz hire car in Edmonton, every driver must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name (digital copies are not accepted)
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling from abroad)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence at the Hertz Edmonton counter. For licences in English or a Latin-based script, an IDP is recommended but not strictly required.

The IDP is a translation document only and is never valid without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Name mismatches between your licence, passport, and credit card are a common cause of delays at the Hertz counter in Edmonton, so verify everything matches before you travel.

When you pick up your Hertz hire car in Edmonton, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For hires in Canada, the typical hold amount at Hertz is approximately GBP 300 to GBP 500, though some locations may authorise up to GBP 750 depending on the vehicle class, hire duration, and season. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit at the Hertz Edmonton counter:

• The credit card must be a major credit card (not debit or prepaid) with the driver’s name printed on the card
• The card must be in the main driver’s name
• You must have sufficient available credit to cover the hold plus any expected charges
• Virtual or single-use card numbers are not accepted

After you return the vehicle, Hertz releases the hold, but your bank controls how quickly it reappears in your available balance. This can take up to 15 working days. Bringing a backup credit card is always a good precaution when hiring in Edmonton.

Yes, all Hola Car Rentals bookings include Tolls Cashback, and this benefit applies to your Hertz hire in Edmonton even though Alberta itself has no toll roads.

If your Edmonton trip takes you into neighbouring provinces or regions where toll roads exist, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the hire period. The reimbursement covers the lesser of your actual toll costs or the 5% cap.

To claim your Tolls Cashback after returning your Hertz vehicle in Edmonton or elsewhere:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed Hertz hire agreement, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, you can add an additional driver to your Hertz hire in Edmonton, but the extra driver must be physically present at the counter at the time of pickup with their own valid driver’s licence.

When the additional driver fee is not included in your rate, Hertz charges approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. Check your booking confirmation to see whether an additional driver is already included in your selected rate.

Requirements for adding a driver at the Hertz Edmonton counter:

• The additional driver must be present at pickup and sign the hire agreement
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• They must meet the minimum age requirements; drivers aged 20 to 24 may incur a young-driver surcharge
• Drivers under 25 cannot be added to Dream, Adrenaline, or Prestige vehicle classes

Only drivers listed on the Hertz hire agreement in Edmonton are covered by protections such as CDW/LDW and liability cover. Never allow an unlisted person to drive the vehicle.

Edmonton follows standard Canadian driving rules (right-hand side of the road, metric speed limits), but there are several local road features that can catch first-time visitors off guard when driving a Hertz hire car.

Key things to be aware of:

• The Valley Line West LRT shares road space with vehicles along routes such as Stony Plain Road and 102 Avenue. These corridors have been permanently reduced to one lane in each direction, and left turns are banned at many intersections where the tram tracks cross. You may need to plan alternative routes.
• Some intersections along LRT-adjacent roads enforce right-in, right-out access only, meaning you cannot turn left to exit or enter certain properties or side streets.
• Anthony Henday Drive is a 77 km ring road that fully encircles Edmonton, connecting all surrounding neighbourhoods. It is a useful bypass route but has non-standard interchange patterns that can be confusing for first-time drivers.
• Whitemud Drive (south) and Yellowhead Trail (north) are the main east-west expressways and have limited access points compared to standard grid roads.

There are no emission zones, congestion charges, or city-centre driving fees in Edmonton. All roads, including Hertz hire routes throughout Alberta, are toll-free.

Yes, Hertz offers one-way hires that allow you to pick up in Edmonton and return the vehicle at a different location. This is a convenient option if your travel plans take you to Calgary, Vancouver, or another Canadian city.

A drop-off fee may apply depending on the route, distance, vehicle class, and season. This fee is set by Hertz and is route-specific. When booking through Hola Car Rentals, any applicable drop-off fee will be displayed on the rate details page under the section labelled as charges due at the destination. It will also appear on your booking confirmation.

Important things to know about one-way hires from Edmonton:

• The drop-off fee cannot be prepaid and is paid directly to Hertz at the counter or upon return
• Cross-border one-way hires (for example, Edmonton to a US city) may be restricted or carry higher fees; confirm availability when booking
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee
• Unlimited mileage does not waive the drop-off fee; the two charges are independent

Always verify the drop-off fee on your confirmation before travelling from Edmonton to ensure there are no surprises at the Hertz counter.

Hertz hires in Edmonton follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel experience in Edmonton:

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the Hertz return location in Edmonton so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Edmonton with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Alberta generally has lower fuel prices than neighbouring provinces, so filling up in Edmonton before returning your Hertz car is straightforward and cost-effective. Some Hertz counter locations may offer an optional prepaid fuel plan; if you accept it, any unused fuel is typically non-refundable, so the Full-to-Full approach is usually the better value.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Hertz hires in Edmonton as well. This benefit is particularly useful given that Edmonton serves as a gateway to long drives across Alberta, where distances between towns can be significant.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your Hertz hire in or around Edmonton, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Always contact the assistance team before incurring medical expenses, as some reimbursements require prior authorisation.

Important: this cover does not apply to Canadian or US residents. It is designed for travellers visiting Edmonton from outside North America. It also does not cover damage to the Hertz hire vehicle itself; that is handled by CDW/LDW.

It depends on the language and script of your driver’s licence. Canada allows visitors to drive on a valid foreign licence, but the Hertz counter in Edmonton may require additional documentation in certain cases.

• If your licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence
• If your licence is in English or uses a Latin-based script, an IDP is recommended but not strictly required
• If your licence is not in English, carrying an IDP is strongly advised to avoid potential issues at the Hertz Edmonton counter or with local authorities

The IDP is a translation booklet only and is never valid without your original licence. You must obtain it in your home country before travelling to Edmonton, as it cannot be issued once you have departed. Organisations such as your National automobile association typically issue IDPs.

All documents presented at the Hertz counter in Edmonton must be physical originals. Digital or photocopied versions of your licence or IDP are not accepted.

When hiring from Hertz in Edmonton through Hola Car Rentals, the insurance and coverage options available depend on the rate plan you select. It is important to understand what each type of cover does and does not protect.

Key cover types to know:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz hire vehicle itself. A deductible may apply unless your confirmation states zero deductible. This does not cover third-party injuries or property damage.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default when you hire in Edmonton through Hola Car Rentals. You can purchase higher limits as supplementary liability.
• Personal Accident Insurance (PAI): an optional add-on covering you and your passengers for personal injuries.

CDW/LDW and LIS/ALI/SLI are separate protections. Pairing both gives you the most complete cover for your Hertz hire in Edmonton. Always review your booking confirmation and the Hertz hire agreement at the counter to confirm exactly what is included before signing.

The Hertz location at Edmonton International Airport (YEG) is open daily from 8:00 AM to 11:00 PM. The airport address is 1000 Airport Rd, Edmonton, AB T9E 0V3.

Hertz also operates additional locations in Edmonton with different hours:

• Downtown Edmonton (10014 106 St): Monday to Friday 7:30 AM to 6:00 PM, Saturday 9:00 AM to 1:00 PM, closed Sunday
• Via Rail Station (12360 121 Street): Monday to Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 1:00 PM, closed Sunday

If your flight arrives outside the Edmonton Airport Hertz operating hours, your booking will typically be held for up to 24 hours from the original pickup time. If a delay pushes your arrival beyond 24 hours, contact Hola Car Rentals support as soon as possible.

Hours can change on public holidays, so always confirm directly with the Hertz Edmonton location before your travel date if you are arriving close to opening or closing time. Bring all required documents to avoid delays at the counter.

Yes, Hertz hires in Edmonton include unlimited kilometres, meaning you can drive as far as you need across Alberta without worrying about per-kilometre charges accumulating on your final bill.

This is particularly useful in Edmonton, where many visitors use their Hertz hire to explore the wider region. Anthony Henday Drive, the 77 km ring road encircling Edmonton, connects the city to surrounding areas, and distances between destinations in Alberta can be substantial.

A few things to keep in mind regarding mileage and costs:

• Unlimited kilometres applies to the hire itself and does not waive any drop-off fee if you return the Hertz vehicle to a different city or location
• Cross-border driving (for example, from Edmonton into the United States) may require prior authorisation from Hertz and could affect your cover; confirm this at the counter before departing
• Fuel costs are your responsibility under the Full-to-Full policy, so factor in driving distance when planning your Budget

Always verify the mileage terms on your specific Hertz Edmonton booking confirmation, as terms can vary by rate type or vehicle class.