Hertz Car Hire
in Ontario

Hola Car Rentals is a premium partner of the leading car hire companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Toronto Pearson International Airport (YYZ) in Ontario is located on the lower level of the parking garages directly across from the arrivals area, serving both Terminal 1 and Terminal 3. The hire vehicles themselves are kept at an off-airport facility, so after completing your paperwork at the counter you will board a shuttle to reach your car.

When you arrive at YYZ, follow the car hire signs from the arrivals hall down to the lower level. Look for the Hertz signage at the counter, complete your check-in, and then take the complimentary shuttle to the vehicle pickup facility.

• Counter location: lower level of parking garages, opposite arrivals, Terminals 1 and 3
• Vehicles: held at an off-airport facility, accessible by free shuttle
• Address: 6301 Silver Dart Drive, Toronto, Ontario

Bring your booking confirmation, a valid driver’s licence, and a major credit card in the main driver’s name with the name printed on the card. If your licence uses a non-Latin alphabet, also carry an International Driving Permit.

Highway 407 ETR is the main toll road affecting Hertz renters in Ontario. It is a 108 km all-electronic highway spanning the Greater Toronto Area and operates with no cash booths. Tolls are collected entirely by licence plate photography.

When you drive a Hertz hire vehicle on the 407 ETR without a transponder, the 407 ETR photographs the plate, bills Hertz, and Hertz then charges your credit card for the toll amount plus administrative fees. You cannot avoid payment after the fact.

• Tolls are distance-based and vary by time of day, day of week, and zone
• A sample 25 km peak-period trip can cost approximately CADUS$ 30.45, including a trip charge and a camera charge for vehicles without a transponder
• Weekend and holiday rates for light vehicles range from roughly CADUS$ 0.50 to CADUS$ 0.87 per km depending on the zone
• All other major Ontario highways such as the 401, 400, and QEW are toll-free

At the Hertz counter in Ontario you can ask about an electronic toll pass option to simplify billing. GPS devices may default to routing you via the 407 ETR for speed, so check your route settings before driving to avoid unexpected charges.

To pick up a Hertz hire car in Ontario, Canada, you must present the following physical documents at the counter.

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Ontario Hertz locations.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in Ontario. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Hertz hires in Ontario. If you drive on the Highway 407 ETR or any other toll road during your Ontario hire, you can claim back up to 5% of your total booking value for tolls paid.

How it works:

• You pay tolls normally during the hire, either through the Hertz toll programme or directly
• After returning the vehicle, email [email protected] within 30 days
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

The refund is the lesser of the total tolls you paid or 5% of your booking total. For example, if your Hertz Ontario booking totalled US$500, the cap is US$25. If you paid US$18 in 407 ETR tolls, you receive US$18 back. Refunds are processed to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, Hertz applies a young driver surcharge in Ontario for renters between 20 and 24 years of age. The fee is CADUS$ 15 per day plus applicable taxes and is paid directly at the Hertz counter at pickup, not prepaid online.

Key points to know before booking a Hertz hire in Ontario as a young driver:

• The surcharge applies to all drivers aged 20 to 24 listed on the hire agreement
• The fee is CADUS$ 15 per hire day plus taxes, payable locally
• Drivers under 20 may not be permitted to hire at all, depending on the specific Ontario location
• The surcharge is separate from the base hire rate and any other fees shown in your booking confirmation

If you are adding a young driver as an additional driver to a Hertz hire in Ontario, that person must be present at pickup with a valid driver’s licence, and the surcharge will apply to each day they are listed on the agreement. Budget for this cost when comparing rates for your Ontario trip.

When you pick up a Hertz hire car in Ontario, a temporary authorisation hold is placed on your credit card as a security deposit. For standard vehicles in Canada, the typical hold ranges from CADUS$ 300 to CADUS$ 500, though some Ontario locations may require a minimum authorisation of approximately CADUS$ 750. Premium or speciality vehicles may carry a higher hold.

Important things to know about the Hertz deposit in Ontario:

• The hold is a temporary authorisation, not a charge, but it reduces your available credit until released
• Only a major credit card with the driver’s name printed on the card is accepted; debit and prepaid cards are not permitted for the deposit
• After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel to Ontario before arriving to prevent fraud blocks on the in-person authorisation. The exact hold amount is set by the Hertz desk at the specific Ontario location and may vary by season, vehicle class, and local policy.

Hertz hires in Ontario follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at your Ontario Hertz location:

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Hertz vehicle in Ontario with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Ask the Hertz agent at your Ontario location for the nearest fuel station to the return point when you pick up the car.

Yes, provincial law in Ontario and across Canada requires every hire vehicle to carry third-party liability cover. When you hire through Hola Car Rentals with Hertz in Ontario, this statutory liability is included with your booking by default, as required by Canadian law.

What this means for your Hertz hire in Ontario:

• Basic third-party liability follows the car and is included in the hire price under Canadian provincial regulations
• You can purchase supplementary liability cover (LIS/ALI/SLI) at the Hertz counter in Ontario if you want higher limits beyond the statutory minimum
• Third-party liability covers bodily injury and property damage you may cause to others while driving the hire vehicle
• It does not cover damage to the Hertz vehicle itself, which is addressed by CDW/LDW
• It does not cover your own injuries or personal belongings

Review your booking confirmation to see exactly what liability limits are included in your Hertz Ontario rate. If you want additional protection beyond the statutory minimum, ask the Hertz agent about supplementary liability options at pickup.

Travel Assistance is included with most Hola Car Rentals bookings, but it does not apply to Hertz hires picked up in Ontario by Canadian or US residents. This benefit is available only to customers who are not residents of Canada or the United States.

If you are visiting Ontario from outside North America and hiring with Hertz, Travel Assistance through Terrawind Global Protection may cover:

• Medical cover for up to 5 passengers during your trip
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

For a breakdown or roadside emergency with your Hertz hire in Ontario, contact Hertz roadside assistance directly using the number provided in your hire agreement. Hertz offers 24/7 roadside assistance across Ontario as part of the hire.

To reach Travel Assistance if you qualify, call +1 888 980 9992 (toll-free, 24/7) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always contact the assistance line before incurring medical expenses to ensure cover applies.

Yes, you can add an additional driver to your Hertz hire in Ontario, either as an included benefit or for a fee paid at the counter, depending on your rate.

For Hertz hires in Ontario, the additional driver fee is CADUS$ 13.50 per hire day plus taxes, with a maximum charge of CADUS$ 189 per hire, if the driver is not already included in your booking. Check your Hola Car Rentals confirmation for the line that reads additional driver free of charge to see if it is already covered.

Requirements for adding a driver to your Hertz hire in Ontario:

• The additional driver must be present at the Hertz counter at pickup
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet, they must also carry an International Driving Permit
• Drivers aged 20 to 24 will be subject to the young driver surcharge of CADUS$ 15 per day plus taxes in addition to any additional driver fee
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Hertz hire agreement in Ontario are covered by the vehicle's protections. Never allow an unlisted person to drive the car.

If you return your Hertz hire car in Ontario later than the agreed drop-off time, a late return fee will apply. Hertz charges CADUS$ 20.50 per day for late returns, up to a maximum of CADUS$ 102.50, when the vehicle is returned more than 12 hours after the scheduled date and time.

What to keep in mind about late returns at Hertz locations in Ontario:

• A standard grace period of approximately 30 minutes is typical, but this is not guaranteed at every Ontario location
• After the grace period, extra hours or additional days may be billed at the standard daily rate
• The late fee of CADUS$ 20.50 per day applies on top of any extra time charges
• If you know you will be late, contact the Hertz location in Ontario as early as possible to discuss options

If you need more time with your Hertz hire in Ontario, the best approach is to request an extension before the original return time. Extensions are subject to vehicle availability and may reprice the hire. Contact the Hertz branch directly or use the manage booking option in your confirmation to explore extending your hire period.

Yes, one-way hires within Ontario are generally available with Hertz, allowing you to pick up in one city such as Toronto and return the vehicle in another city such as Ottawa. However, a drop-off fee may apply depending on the specific route, vehicle class, and season.

How one-way Hertz hires work in Ontario:

• The drop-off fee is route-specific and set by Hertz; it varies by distance, vehicle class, and time of year
• The fee will be shown during the booking process under the to pay at destination section on the Hola Car Rentals checkout page
• If no drop-off fee appears during booking, no fee applies to that specific Ontario route
• Cross-border one-way hires, such as returning a Hertz vehicle from Ontario to a US state, may be restricted or carry higher fees; confirm with Hertz before booking

Hertz operates 51 locations across Ontario, including major hubs in Toronto (6 locations), Ottawa (8 locations), and Mississauga (6 locations), giving you good flexibility for one-way trips within the province. Always confirm the drop-off fee shown on your confirmation matches what the Hertz counter presents at pickup.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover reduces your financial liability for damage to the Hertz hire vehicle in Ontario. Whether CDW/LDW is included in your rate depends on the specific plan you selected when booking through Hola Car Rentals.

Check your booking confirmation for the Canada All Inclusive rate details to see if CDW/LDW is listed and whether a deductible applies. Key points for your Hertz hire in Ontario:

• CDW/LDW covers collision damage, theft, and vandalism to the hire vehicle, up to the limits in the agreement
• A deductible may apply per incident unless your confirmation explicitly states zero deductible
• CDW/LDW does not cover third-party liability, which is handled separately under provincial law and any supplementary liability you add
• Common exclusions include tyres, undercarriage, roof damage, and incidents involving prohibited use such as off-road driving or driving under the influence
• All drivers must be listed on the Hertz hire agreement in Ontario for CDW/LDW to apply

If an incident occurs during your Ontario hire, report it to Hertz immediately using the number on your hire agreement. Delays in reporting can affect your cover. Keep photos, a police report number if applicable, and all paperwork.