Hertz Car Hire
in Toronto

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your Hertz hire car at Toronto Pearson Airport, you need to take the LINK Train to Viscount Station, where the Car Hire Centre is located next to the ALT Hotel.

• From Terminal 1: after collecting your luggage, follow signs for the LINK Train and board towards Viscount Station
• From Terminal 3: follow signs to the LINK Train, ride to Viscount Station, then walk to the Car Hire Centre
• The LINK Train is free, runs 24 hours a day, 7 days a week, and departs every 4 to 8 minutes
• The train ride takes approximately 5 minutes; total door-to-counter time is roughly 10 to 15 minutes

Once at Viscount Station, walk to the Car Hire Centre and proceed to the Hertz counter. Hertz counter hours at Toronto Pearson vary, so check your booking confirmation for the exact schedule. Bring your physical driver’s licence, a major credit card in the main driver’s name, and your booking confirmation.

Yes, Hertz has downtown Toronto pick-up locations in addition to the Toronto Pearson Airport counter.

• 20 Bloor St E, Toronto, ON M4W 3G7 (The Bay Store location) with hours Monday through Sunday 08:00 to 16:00
• 161 Bay Street, Toronto, ON M5J 2S1 at Brookfield Place, concourse level

These city centre Hertz counters are street-level or concourse-based, so no shuttle is needed. You simply go directly to the address. Keep in mind that downtown Toronto Hertz locations generally avoid the airport concession recovery fees that apply at Toronto Pearson, which can add a significant percentage to your base rate. If your plans centre on the downtown core, picking up at a city centre Hertz counter may reduce your overall hire cost. Always confirm hours and availability on your booking confirmation before heading to a downtown location.

The Highway 407 ETR is a privately owned, all-electronic toll highway spanning 108 km across the Greater Toronto Area. It is the primary toll road you may encounter during a Hertz hire in Toronto, and it operates with no cash booths whatsoever.

If you drive on the 407 ETR, the system photographs your hire car's licence plate and bills Hertz, which then charges your credit card for the toll plus administrative fees. A sample 25 km peak-period trip can cost approximately CAD 30.45 before any hire programme fees are added.

• Toll rates are distance-based and vary by time of day, day of week, and zone
• Weekend and holiday rates for light vehicles range from roughly 49.93 cents to 87.27 cents per km depending on the zone
• Other major motorways in the Toronto area such as the 401 and QEW are toll-free

At the Hertz counter in Toronto you can opt into an electronic toll programme (similar to PlatePass) that covers 407 ETR charges at a flat daily rate, or you can pay per use with an administrative fee added per toll transaction. Review the programme terms carefully before signing, as enrolling in a flat-rate plan after a single toll use can result in daily charges for your entire hire period.

Yes, you can get cashback on tolls paid during your Hertz hire in Toronto through the Tolls Cashback benefit included with all Hola Car Rentals bookings.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$600, the cap is US$30. If you paid CAD 18 in 407 ETR tolls, you receive CAD 18 back; if you paid CAD 60, you receive up to the 5% cap.

To claim your Toronto toll cashback:

• Email [email protected] within 30 days of returning your Hertz vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the Hertz hire agreement, and a receipt or statement showing the 407 ETR toll charges

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts and submit promptly after your Toronto hire ends.

To pick up a Hertz hire car in Toronto, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy) in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight tickets or proof of onward travel

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at the Hertz Toronto counter.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted. If you think you may need an IDP, obtain it in your home country before travelling to Toronto, as it cannot be issued abroad.

When picking up a Hertz hire in Toronto, a temporary authorisation hold is placed on your credit card at the counter. For Canada, typical holds range from approximately CAD 300 to CAD 500, though some Toronto locations may require a minimum authorisation of around CAD 750 depending on the vehicle class and location.

Important points to keep in mind:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted; debit cards and prepaid cards are not accepted for the deposit
• Premium or speciality vehicle classes at the Hertz Toronto counter may require a higher hold
• After you return the car, the hold is released, but your bank controls when the credit becomes available again, which can take up to 15 business days

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Toronto to prevent fraud blocks on the authorisation.

Yes, renting from Hertz at Toronto Pearson Airport (YYZ) includes additional fees beyond the base hire rate that do not apply at downtown Toronto locations.

• Ontario HST (Harmonised Sales Tax) of 15% applies to the hire
• Airport concession recovery fees of approximately CAD 10 to CAD 15 per day may be added by Hertz at YYZ
• Customer facility charges of approximately CAD 5 to CAD 10 may also apply
• In total, airport-specific surcharges can add 25% to 35% on top of the base rate

Downtown Toronto Hertz locations such as 20 Bloor St E or 161 Bay Street at Brookfield Place generally avoid these airport-specific concession fees, making them 20% to 40% less expensive in total fees compared to the YYZ counter.

Your booking confirmation will show which taxes and fees are included in your prepaid rate versus what is due at the Hertz counter in Toronto. If a fee appears at pickup that was not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

Yes, you can add an additional driver to your Hertz hire in Toronto, either at the Toronto Pearson Airport counter or at a downtown Toronto Hertz location.

For Hertz in Canada, the additional driver fee is CAD 13.50 per day, with a maximum charge of CAD 189 per hire, plus applicable taxes. This fee is waived if your booking confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding a driver at the Hertz Toronto counter:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and meet the same document requirements as the main driver
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Hertz hire agreement are covered by protections such as CDW/LDW. If someone drives who is not named on the contract, cover may be void. You cannot add a driver remotely by phone; the person must appear in person at the Toronto counter.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be useful during a Hertz hire in Toronto or whilst driving in the Greater Toronto Area.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident, such as an incident on the 407 ETR or Highway 401
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this benefit does not apply to Canadian residents or US residents. It is designed for travellers visiting Toronto from outside North America.

If you need assistance during your Toronto hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the Hertz vehicle or third-party liability insurance.

Yes, Hertz Toronto locations support one-way hires, allowing you to pick up at Toronto Pearson Airport or a downtown Toronto Hertz location and return the vehicle at a different location.

Key points to understand about one-way Hertz hires from Toronto:

• A drop-off fee may apply depending on the route, vehicle class, and distance to the return location
• Same-city routes such as Toronto Pearson Airport to a downtown Toronto Hertz location often carry no drop-off fee
• Longer routes between Toronto and other Canadian cities typically include a one-way fee
• Cross-border one-ways between Canada and the United States may be restricted or carry higher fees depending on Hertz policy

During the booking process, any applicable drop-off fee will be shown on the rate details page under the section labelled as payable at destination. Review your booking confirmation to confirm whether a one-way fee applies to your specific Toronto route before pickup. If the Hertz counter in Toronto charges a fee that was not disclosed on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

Hertz hires in Toronto follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Toronto:

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location, whether at Toronto Pearson Airport or a downtown Toronto Hertz counter, so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Hertz may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices in Toronto, plus a service fee. Toronto fuel prices generally align with Ontario averages of approximately CAD 1.60 to CAD 1.80 per litre, so refuelling yourself before return is always the more cost-effective option.

An International Driving Permit (IDP) is not always mandatory for hiring from Hertz in Toronto, but whether you need one depends on your licence.

• If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory at the Hertz Toronto counter alongside your original licence
• If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required in Canada
• The IDP is a translation document only and is never valid on its own; you must carry both your original licence and the IDP together

If you believe you may need an IDP for your Toronto Hertz hire, obtain it in your home country before travelling. It cannot be issued abroad. In the United States, organisations like AAA issue IDPs only to US licence holders, so non-US visitors must arrange this through their home country's issuing authority.

All documents presented at the Hertz counter in Toronto must be physical originals. Digital copies displayed on a phone are not accepted.

When hiring from Hertz in Toronto, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW/LDW) covers damage to the Hertz hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others whilst driving the Hertz vehicle in Toronto. Under Canadian provincial law, every hire vehicle is required to carry a minimum level of third-party liability, which is included by default when you hire in Canada. You can purchase higher supplementary liability limits if you want additional protection.

• CDW/LDW covers the Hertz vehicle; LIS/ALI/SLI covers third parties
• Neither covers your personal belongings (that requires Personal Effects Cover) or your own injuries (that requires Personal Accident Insurance)
• Only drivers listed on the Hertz hire agreement in Toronto are covered

Review your booking confirmation to confirm which coverages are included in your rate before arriving at the Toronto counter.