Hertz Car Hire
in Ottawa

Hola Car Rentals is a premium partner of the leading car hire companies in Ottawa, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ottawa.

No. With Hola Car Rentals, all costs and charges for your booking in Ottawa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ottawa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz facility at Ottawa International Airport (YOW) is located at 1003 Airport Parkway Private, Ottawa, ON K1V 2C1. This is an off-airport location, meaning it is not inside the terminal building. After collecting your luggage and clearing customs, you will need to take a shuttle bus from the terminal to reach the Hertz lot on Airport Parkway Private.

Look for the hire car shuttle stop outside the arrivals area and board the shuttle marked for Hertz. Shuttles cycle regularly, so wait at the designated stop if one is not immediately available.

This Ottawa Airport Hertz location is the most popular pickup point, used by the majority of renters in the area. Make sure you have your booking confirmation, a valid driver's licence, and a major credit card in the main driver's name ready before you reach the counter.

The Hertz city centre location at 881 St. Laurent Boulevard, Ottawa, ON K1K 3B1 operates on the following schedule:

• Monday to Friday: 07:30 to 17:30
• Saturday: 08:00 to 16:00
• Sunday: 08:00 to 12:00

If you plan to pick up or return your vehicle at this Ottawa Hertz branch, plan your arrival well within these windows. The Sunday hours are notably limited, so if your travel schedule involves a Sunday pickup or return, arriving early is strongly recommended.

For pickups outside these hours, consider the Hertz location at Ottawa Airport (1003 Airport Parkway Private), which may offer different operating hours. Always confirm current hours directly with Hertz before your travel date, as hours can change on public holidays.

To pick up your Hertz hire car in Ottawa, you must present the following physical documents at the counter:

• A valid, original driver's licence (not a digital copy)
• A major credit card with the main driver's name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from abroad)

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

At the Hertz counter in Ottawa, all documents must be physical originals. Digital versions shown on a phone or tablet are not accepted. Bring a backup credit card in your name in case your primary card is declined for the deposit hold.

Ottawa itself does not have toll roads within the city. However, if you drive towards the Greater Toronto Area during your Hertz hire, you may encounter Highway 407 ETR, Ontario's main toll highway. The 407 ETR is fully cashless and uses licence plate photography, so there are no cash booths to stop at.

If you drive through a toll on the 407 ETR, the charge is photographed and billed to the hire company, which then passes the cost to you along with administrative or processing fees. These charges can appear on your credit card days or even weeks after you return the vehicle.

At the Hertz counter in Ottawa, you may be offered an electronic toll programme. Options typically include:

• An unlimited daily toll package (approximately GBP 11 to GBP 25 per day, depending on the programme)
• A pay-per-use option where actual tolls plus admin fees are billed after the hire

If you do not plan to use the 407 ETR during your Ottawa trip, you can decline the toll programme at pickup. Review the hire agreement carefully before signing to understand which option applies to your reservation.

Yes, Hertz applies a young driver surcharge in Ottawa for renters between the ages of 20 and 24. The fee is GBP 15 per hire day plus applicable taxes, and it applies for the full duration of the hire.

This surcharge is charged at the Hertz counter in Ottawa and is not included in your prepaid rate. You should budget for this additional daily cost when planning your trip.

Drivers under 20 years of age are generally not permitted to hire from Hertz in Canada. If you are 25 or older, no young driver surcharge applies.

If you are adding an additional driver to your Ottawa Hertz reservation who is between 20 and 24, the young driver surcharge will also apply to that driver for the full hire period. All additional drivers must be present at the counter with a valid licence to be added to the hire agreement.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in Ottawa or on any roads you drive during the hire period.

While Ottawa itself has no toll roads, you may encounter tolls if you drive towards the Greater Toronto Area and use Highway 407 ETR. Any tolls you pay during your Hertz hire are eligible for the cashback claim.

To claim your Tolls Cashback after returning your Ottawa Hertz vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or invoice showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

When you pick up your Hertz hire car in Ottawa, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it is a hold that reduces your available credit until it is released after you return the vehicle.

For Hertz hires in Canada, including Ottawa, the typical hold amount is between GBP 300 and GBP 500 for standard vehicles. Some locations or premium vehicle classes may require a higher hold, up to approximately GBP 750.

Important requirements for the deposit hold at the Ottawa Hertz counter:

• The credit card must be a major credit card (not a debit card, prepaid card, or virtual card)
• The card must be in the main driver's name, with the name physically printed on the card
• You must have sufficient available credit to cover the hold amount

After you return the vehicle and the hire agreement is closed, Hertz releases the hold. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your Hertz hire in Ottawa, either as part of your rate or by paying a fee at the counter.

For Hertz in Ottawa, the additional driver fee is GBP 13.50 per hire day plus taxes, with a maximum charge of GBP 189 plus taxes for the full hire period. Check your booking confirmation to see if an additional driver is already included in your rate, in which case no extra fee applies for the first added driver.

To add a driver at the Ottawa Hertz counter:

• The additional driver must be present at pickup with a valid driver's licence
• If their licence is not in English or uses a non-Latin alphabet, they must also carry an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirement; if they are between 20 and 24, a young driver surcharge of GBP 15 per day also applies

Only drivers listed on the hire agreement are covered by the vehicle's protections. Do not allow anyone not named on the contract to drive the Ottawa Hertz vehicle.

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection. This benefit can be useful if you experience a medical emergency or other covered incident during your Hertz hire in Ottawa or while travelling in Canada.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Ottawa trip, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Important: this travel assistance benefit does not apply to Canadian or US residents. It is available only to travellers from outside North America. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way hires are available through Hertz in Ottawa, allowing you to pick up at one location and return the vehicle at a different city or airport.

A drop-off fee may apply depending on your route. This fee is set by Hertz and varies based on the distance between pickup and return locations, the vehicle class, and the season. The fee is not included in your prepaid rate and must be paid at the counter.

When booking a one-way hire from Ottawa through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the section labelled as charges due at the destination. Review this amount before confirming your booking.

Cross-border one-way hires, for example returning a vehicle picked up in Ottawa to a location in the United States, may be restricted or subject to higher fees. Confirm cross-border permissions with Hertz at the Ottawa counter before driving across the border, as unauthorised cross-border use can void your cover.

Hertz hires in Ottawa follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.

To avoid extra costs at the end of your Ottawa Hertz hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer at pickup
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Show the full gauge to the agent at return, or leave the receipt in the key envelope for after-hours drops

If you return the Hertz vehicle in Ottawa with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

In Ottawa, as in all of Canada, provincial law requires every vehicle on the road to carry third-party liability insurance. When you hire through Hola Car Rentals, this statutory liability coverage is included with your Hertz hire in Ottawa by default. You can also purchase higher supplementary liability limits if you want additional protection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial responsibility if the Hertz vehicle is damaged or stolen during your Ottawa hire. Check your booking confirmation to see whether CDW or LDW is included in your rate and whether a deductible applies.

Key points to understand about your Ottawa Hertz cover:

• CDW or LDW covers damage to the hire vehicle, not injuries or damage to third parties
• Third-party liability covers injury or property damage you cause to others
• Personal injuries and your belongings are not covered by CDW or liability; separate add-ons exist for those
• Cover applies only to drivers listed on the hire agreement

Review your Hola Car Rentals confirmation carefully before arriving at the Ottawa Hertz counter to understand exactly what is included and what deductible, if any, applies to your booking.

Yes, Ottawa has a network of one-way streets in the Centretown area and around Parliament Hill that can be disorienting for first-time visitors picking up a Hertz hire in Ottawa.

Key things to be aware of when driving your Hertz vehicle in Ottawa:

• One-way streets in the downtown core are marked with small signs showing directional arrows; left turns and U-turns are frequently prohibited, which can force longer detours than expected
• Transitions between one-way and two-way sections can be abrupt; always check lane markings before turning
• Major collector roads in Ottawa typically have two lanes plus turning lanes, with frequent intersections every 250 to 400 metres, so allow extra time when navigating through the city centre
• Seasonal events, festivals, and government-related activities in Ottawa regularly trigger temporary road closures and barrier placements, which can alter familiar routes without much advance notice

Using a GPS or navigation app is strongly recommended when driving your Hertz hire through Ottawa's downtown streets. Setting your navigation to avoid one-way restrictions will help reduce the chance of wrong turns. If you are unfamiliar with the area, allow extra travel time, especially when heading towards Parliament Hill or Centretown.