VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Gaspé include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges at the Hertz counter in Gaspé when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my Hertz hire car in Gaspé?
To collect your Hertz vehicle in Gaspé, you must bring all of the following physical documents. Digital copies are not accepted at the counter.
- Valid driver’s licence (original, unexpired, in the main driver’s name)
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licences in Latin script but not in English, an IDP is strongly recommended
- Major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- Passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
The IDP is a translation document only and must always be carried alongside your original licence. It is not a standalone document and will not be accepted without the original. If you think you may need one, obtain it in your home country before travelling to Gaspé, as Hertz cannot issue one at the counter.
Is a credit card required to pick up a Hertz car in Gaspé?
Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up your Hertz hire in Gaspé.
At collection, Hertz will place a temporary authorisation hold on your card. For Canada, this hold is typically GBP 300 to GBP 500, though some locations may require up to GBP 750. The hold reduces your available credit until it is released after you return the vehicle. Your bank controls when the funds appear back on your account, which can take up to 15 working days.
- Debit cards and prepaid cards are not accepted for the authorisation hold
- Virtual or single-use card numbers are not accepted at the counter
- The card must be physically present and in the main driver’s name
Even if you prepaid your booking online, you must still present a physical credit card at the Hertz counter in Gaspé. Bringing a backup credit card is strongly recommended in case your primary card is declined.
Does Hertz in Gaspé offer one-way hires to other cities in Quebec?
Yes, Hertz does offer one-way hires from Gaspé, allowing you to pick up at one location and return the vehicle at a different location, subject to availability and route restrictions.
A drop-off fee may apply depending on your route. This fee is route-specific and varies by destination, vehicle class, and season. You will see any applicable drop-off fee listed under the "To pay at destination" section during the booking process and on your confirmation.
- Same-city or short-distance routes sometimes carry no drop-off fee
- Longer routes between regions in Quebec typically do carry a one-way fee
- Cross-border one-way hires (for example, returning outside Canada) may be restricted or carry higher fees
If you need to change your return location after booking your Hertz hire in Gaspé, be aware that this may reprice the entire reservation and recalculate the drop-off fee. Always confirm the fee shown on your confirmation matches what Hertz presents at the counter in Gaspé before signing the hire agreement.
Are there toll roads near Gaspé, and how does Hertz handle tolls in Quebec?
Quebec operates cashless toll roads, meaning there are no cash payment options at toll booths. All tolls must be paid electronically or online.
When driving your Hertz hire in or around Gaspé and the broader Gaspe Peninsula, you should be aware of how tolls work with a hire vehicle in Quebec:
- Quebec's toll system is fully cashless. You cannot pay with cash at a toll point
- Hertz vehicles typically include an electronic toll device. At collection, you can choose to enrol in an unlimited toll programme or pay per use
- If you opt out of the toll programme and drive through a cashless toll, Hertz will charge the toll amount plus administrative or processing fees to your credit card, sometimes weeks after the hire ends
- Route 132, the main coastal highway around the Gaspe Peninsula, does not itself have toll points, but routes connecting Gaspé to other parts of Quebec may pass through toll areas
Review the toll programme options carefully at the Hertz counter in Gaspé before signing your hire agreement, as daily programme fees can add up on longer trips.
How does Tolls Cashback work for a Hertz hire in Gaspé?
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses you for tolls paid during your Hertz hire in Gaspé, up to 5% of your total booking value.
For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$15 in tolls, you receive US$15 back. If you paid US$40 in tolls, you receive the capped amount of US$25.
To claim your cashback after returning your Hertz vehicle in Gaspé:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Hertz, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.
What driving rules on Route 132 near Gaspé should Hertz renters know?
Driving your Hertz hire around Gaspé and the Gaspe Peninsula on Route 132 involves some conditions that differ from typical urban or motorway driving in Quebec.
- Route 132 is a narrow, winding coastal highway that loops around the entire Gaspe Peninsula. It was originally built in the 1920s and includes sections with heritage covered bridges and tight curves that can surprise drivers used to modern multi-lane roads
- Some streets in Gaspé itself have been made one-way to assist with snow clearance on hilly terrain. Wayman Street, for example, runs one-way uphill between Gaspé Boulevard and Wakeham Street. Downhill traffic is not permitted on this stretch, which can be disorienting for visitors unfamiliar with the local layout
- The access routes to Gaspé via Autoroute 85 and Route 185 include at-grade sections and sharp transitions, particularly after Saint-Louis-du-Ha! Ha!, which differ from the fully controlled-access motorways found closer to Rivière-du-Loup
- Winter driving conditions are significant in this region. Snow, ice, and mountain terrain are common, and winter tyres are mandatory in Quebec from 1 December to 15 March
Take extra care when navigating your Hertz hire through Gaspé's hilly streets and the peninsula's coastal roads, especially if you are arriving from a flat or urban driving environment.
How do I add an additional driver to my Hertz hire in Gaspé?
Yes, you can add an additional driver to your Hertz hire in Gaspé, either at no cost if your rate includes it, or for a daily fee paid at the counter if it does not.
For Hertz, the additional driver fee when not included in your rate is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes.
To add an additional driver at the Hertz counter in Gaspé:
- The additional driver must be physically present at collection
- They must bring their valid driver’s licence and any required IDP
- Both the main driver and the additional driver must sign the hire agreement
- Confirm the additional driver’s name appears on your paperwork before leaving the counter
Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW and liability cover. If someone drives the Hertz vehicle in Gaspé who is not named on the agreement, cover may be void and additional charges could apply. Check your booking confirmation before arriving to see whether your rate already includes one additional driver at no extra cost.
What insurance is included with a Hertz hire in Gaspé?
The insurance cover included with your Hertz hire in Gaspé depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the counter.
In Canada, provincial law requires every hire vehicle to carry third-party liability insurance by default. This statutory liability cover is included when you book through Hola Car Rentals in Gaspé, though you can purchase higher supplementary liability limits if needed.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz vehicle itself. Key points to understand:
- CDW and LDW cover damage to the hire car from a collision, theft, or vandalism, subject to any applicable excess
- CDW and LDW do not cover third-party injuries or property damage to others. That is handled by liability cover
- Excluded items often include tyres, undercarriage, roof, and keys unless a specific add-on is purchased
- Cover applies only to drivers named on the hire agreement
Review your Hertz hire agreement in Gaspé at collection to confirm exactly which coverages are active and what excess, if any, applies to your plan.
Does travel assistance cover a breakdown in a remote area near Gaspé with a Hertz hire?
Yes, most bookings made through Hola Car Rentals include travel assistance cover provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving your Hertz hire in the remote areas around Gaspé and the Gaspe Peninsula.
The Gaspe Peninsula is a particularly isolated region, and access to services can be limited on Route 132 and surrounding roads. The travel assistance benefit covers:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance while travelling in or around Gaspé, contact Terrawind 24 hours a day, 7 days a week. Provide your full name, your Hola Car Rentals confirmation number, your location, and a description of the situation. Follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorisation.
Important: this travel assistance benefit applies only to non-North American customers. Canadian and US residents do not qualify for this cover. It also does not cover damage to the Hertz vehicle itself, which is handled by CDW or LDW.
What is the fuel policy for Hertz hires in Gaspé?
Hertz hires in Gaspé follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Gaspé:
- At collection, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Ask the agent about the nearest fuel station to the Hertz return location in Gaspé, or use a navigation app to find one close to the drop-off point
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Gaspé with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
Where do I find the Hertz counter at Gaspé Airport (YGP)?
Gaspé Airport (YGP) is a small regional airport, and the Hertz counter is located on-site. Because YGP is a compact facility, the hire counter area is typically easy to reach from the arrivals area without a shuttle or long walk.
To locate the Hertz desk at Gaspé Airport:
- Follow the car hire signs inside the terminal after collecting your baggage
- If the counter is unstaffed on arrival, check your booking confirmation for a contact number or after-hours instructions provided by Hertz
- Counter hours at smaller airports like YGP may be limited and tied to flight schedules, so confirm operating hours in advance through the Hertz location finder
Specific counter addresses, floor numbers, and after-hours key drop details for the Hertz location at Gaspé Airport are not published in general sources. For the most accurate and current collection instructions, review your booking confirmation or contact Hertz directly before your arrival in Gaspé. Arriving with extra time is advisable, particularly if your flight lands outside standard business hours.
What happens if my flight to Gaspé is delayed and I miss my Hertz pickup time?
If your flight to Gaspé is delayed, Hertz will generally hold your reservation for up to 24 hours from the original scheduled collection time, as long as you arrive during the counter's opening hours.
- If the delay is less than 24 hours, your booking should still be honoured. Make sure you arrive while the Hertz counter at Gaspé Airport is open, as smaller regional counters may have limited hours tied to flight schedules
- If the delay is greater than 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes in this situation are not guaranteed but the team will assist where possible
- If you arrive after the Hertz counter in Gaspé has closed for the day, check your booking confirmation for any after-hours instructions or contact details provided for the location
It is advisable to note the Hertz counter hours for Gaspé before you travel, since YGP is a small regional airport and staffing may be limited outside of scheduled flight arrivals. Arriving during counter hours is the safest way to ensure a smooth collection.
Are winter tyres required for a Hertz hire in Gaspé during winter?
Yes, winter tyres are mandatory in Quebec by law from 1 December to 15 March, and this applies to all vehicles including your Hertz hire in Gaspé.
Gaspé is located on the remote Gaspe Peninsula, where winter conditions are particularly demanding. Snow, ice, and mountain terrain are common throughout the winter months, and the coastal Route 132 and hilly streets within Gaspé itself can be especially challenging without proper tyres.
- Hertz, as a licensed hire operator in Quebec, is required to equip vehicles with winter tyres during the mandatory period. You do not need to request this separately
- Outside the mandatory window, tyres may be all-season. If you are travelling in shoulder months such as November or late March, confirm tyre type with Hertz at the counter in Gaspé
- Driving on hilly or one-way streets in Gaspé during winter requires extra caution, particularly on routes like Wayman Street where downhill traffic is restricted to aid snow clearance
Always drive at reduced speeds on icy or snow-covered roads and allow extra distance for braking. If you are unfamiliar with winter driving conditions, take additional care when navigating your Hertz hire through Gaspé and the surrounding peninsula roads.
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