Thrifty Car Hire
in Quebec

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Thrifty counter at Quebec City Jean Lesage Airport is located at 507 Rue Principale, Suite 119, inside the airport's administrative building on the ground floor of the Arrivals Hall. The location is approximately 0.26 miles from the main terminal and is accessible by public transport.

There is no shuttle service between the terminal and the Thrifty Quebec City counter, so plan to walk or arrange your own transfer. The counter is open Monday through Friday from 08:00 to 17:00, Saturday from 09:00 to 21:00, and Sunday from 08:00 to 17:00.

When you arrive at the Thrifty Quebec desk, bring all required documents and your booking confirmation. E-vouchers are accepted via mobile device, so you do not need to print your confirmation. If you are arriving outside counter hours, note that after-hours pickup is not confirmed at this location, so plan your arrival accordingly.

To pick up your Thrifty hire car in Quebec, you must present the following physical documents at the counter:

• A valid, original driver’s licence held for at least one year with no major endorsements
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory at the Thrifty Quebec City counter. For Japanese or South Korean licences, specific translation requirements apply. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.

All documents must be physical originals. Digital copies are not accepted at the Thrifty counter in Quebec.

Yes, an International Driving Permit (IDP) is required at the Thrifty Quebec City Jean Lesage Airport (YQB) counter if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. For Japanese licences, a dealer translation may be accepted; for South Korean licences, an English version or back translation is required.

Even if your licence uses a Latin alphabet, carrying an IDP alongside your original licence is strongly recommended when renting from Thrifty in Quebec, as some hire desks may request it as a translation document.

Important points to remember:

• The IDP is a translation only and is invalid without your original licence
• Only original, physical IDPs are accepted, no photocopies
• You must obtain your IDP in your home country before travelling to Quebec
• The IDP must be in the main driver’s name and match your licence

Quebec operates cashless toll roads, meaning you cannot pay with cash at toll booths. All tolls must be handled electronically, either through a transponder programme or online payment after the fact.

When picking up your Thrifty hire in Quebec, ask the counter agent about available toll programme options. If you drive through a cashless toll without enrolling in a programme, the toll amount plus administrative or processing fees will be charged to your credit card after the hire ends. These charges can appear weeks after you return the vehicle.

To avoid unexpected fees on your Thrifty Quebec hire:

• Ask the counter agent about any available toll service at pickup
• If you opt out of a hire toll programme, be aware that individual toll charges plus processing fees will still apply
• Keep any toll receipts or statements during your hire period
• Toll charges in Quebec are separate from your prepaid hire rate

There are no congestion charges or emissions zones currently reported in Quebec that would affect your Thrifty hire.

Yes, a young driver surcharge applies to Thrifty hires in Quebec for drivers under 25 years old. The minimum hire age at the Thrifty Quebec City Jean Lesage Airport (YQB) location is 18, and an underage driver fee applies to drivers aged 18 to 24.

At the Thrifty Quebec City YQB counter, the young driver fee for renters aged 20 to 24 is approximately CAD 15 per day. This fee is charged at the counter and is not included in your prepaid rate.

Key points for young drivers hiring from Thrifty in Quebec:

• Minimum age is 18 for most standard vehicles
• The underage surcharge applies to drivers aged 18 to 24
• The fee is approximately CAD 15 per day for drivers aged 20 to 24 at the YQB location
• All drivers, including young drivers, must present a valid licence held for at least one year
• Any additional driver under 25 must also be present at pickup and will be subject to the same surcharge

Confirm the exact fee at the Thrifty Quebec counter at the time of pickup, as rates can vary by season and vehicle class.

When picking up your Thrifty hire in Quebec, the counter agent will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically in the range of GBP 300 to GBP 500, though some locations may require a hold of approximately GBP 750 depending on the vehicle class and location policies.

Important things to know about the deposit for your Thrifty Quebec hire:

• The hold is a temporary authorisation, not a charge, but it reduces your available credit until released
• You must present a physical, major credit card in the main driver’s name with the driver’s name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release
• Premium or speciality vehicles may require a higher hold amount

Even if you prepaid your Thrifty Quebec booking online, you must still present a physical credit card at the counter for the security hold. Bring a backup credit card in case your primary card is declined.

Yes, all bookings made through Hola Car Rentals, including Thrifty hires in Quebec, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

Quebec uses a cashless toll system, so tolls are charged electronically. Whether you pay through a hire toll programme or are billed directly after your trip, you can submit those toll charges for cashback after returning your Thrifty vehicle.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Thrifty Quebec hire
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When hiring from Thrifty in Quebec, the insurance and protection options available depend on the rate plan you selected at booking. It is important to understand what each type of coverage does before you arrive at the counter.

Key coverages to review for your Thrifty Quebec hire:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty hire vehicle. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. In Quebec and across Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default. You can purchase higher supplementary limits
• CDW and LDW do not cover third-party liability, your personal injuries, or your belongings

Check your booking confirmation carefully to see which protections are listed as included and whether any deductible applies. At the Thrifty Quebec counter, review the hire agreement before signing to confirm all coverages match your confirmation. Decline any optional add-ons you did not select during booking.

Thrifty hires in Quebec follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.

To avoid fuel charges on your Thrifty Quebec hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Show the full gauge to the agent at return, or leave the receipt in the key drop envelope for after-hours returns

If you return the Thrifty vehicle in Quebec with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Ask the counter agent at pickup to point you towards the nearest fuel station to the return location.

Yes, you can add an additional driver to your Thrifty hire in Quebec, but the additional driver must be present at the counter at pickup with their own valid driver’s licence and any required identification.

For Thrifty hires in Quebec, the additional driver fee is approximately CAD 13.50 per hire day plus applicable taxes, with a maximum charge of CAD 189 plus taxes for the hire period. This fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding an additional driver to your Thrifty Quebec hire:

• The additional driver must be physically present at the Thrifty counter at pickup
• They must present a valid driver’s licence held for at least one year
• If their licence uses a non-Latin alphabet, an IDP is also required
• They must meet the minimum age requirement; drivers under 25 in Quebec may be subject to a young driver surcharge
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Thrifty hire agreement in Quebec are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage.

Yes, one-way hires are possible with Thrifty in Quebec, but a drop-off fee may apply depending on the route, vehicle class, and season. Thrifty has locations in Quebec City (airport and downtown), Montreal (airport, downtown, and Laval), and Gatineau, which gives you several one-way options within the province.

What to know about one-way hires with Thrifty in Quebec:

• A drop-off fee is route-specific and will be shown under the "To pay at destination" section during the booking process if it applies
• Same-city airport to downtown routes often carry no drop-off fee, while city-to-city routes typically do
• Cross-border one-ways, such as returning a Thrifty Quebec hire in the United States, may be restricted or carry higher fees; confirm availability before booking
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee

Always review your booking confirmation to confirm whether a drop-off fee is listed before picking up your Thrifty vehicle in Quebec. If the fee at the counter differs from what your confirmation shows, keep all paperwork and contact support after the hire.

Travel assistance through Terrawind Global Protection is included with most Hola Car Rentals bookings, including Thrifty hires in Quebec. However, this benefit does not apply to Canadian or US residents. It is designed for travellers visiting Quebec from outside North America.

If you qualify, the travel assistance coverage for your Thrifty Quebec hire typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency, accident, or other covered event during your Thrifty hire in Quebec, contact the assistance line before incurring expenses where possible:

• Phone (toll-free or collect): +1 888 980 9992, available 24 hours a day, 7 days a week
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Quebec, and a brief description of the situation. This coverage does not replace CDW or third-party liability protection for the Thrifty hire vehicle itself.

The Thrifty downtown Quebec City location at 44 Cote Du Palais operates seven days a week from 08:00 to 17:00, Monday through Sunday. This is separate from the Thrifty Quebec City airport counter at 507 Rue Principale, which has different Saturday hours (09:00 to 21:00).

If you are planning to pick up or return your Thrifty hire at the Quebec City downtown location, keep the following in mind:

• The counter closes at 17:00 daily, so plan your arrival and return accordingly
• After-hours pickup and return options are not confirmed at this location; contact the Thrifty Quebec desk in advance if you expect to arrive outside operating hours
• Hire companies will typically hold your booking for up to 24 hours from the original pickup time if you are delayed
• If your delay exceeds 24 hours, contact Hola Car Rentals support to explore your options

For the Thrifty Quebec City airport counter at 507 Rue Principale, Saturday hours extend to 21:00, making it a more flexible option for late arrivals on weekends. Always confirm current hours with the Thrifty Quebec location before your travel date, as hours may change on public holidays.