VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Gaspé include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges at the Thrifty counter in Gaspé when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my Thrifty hire in Gaspé?
To collect your Thrifty hire in Gaspé, you must bring all of the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- A valid passport or government-issued photo ID
- Your booking confirmation
- Round-trip flight or travel tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence at all times.
All documents presented at the Thrifty counter in Gaspé must be physical originals. Digital copies shown on a phone or tablet are not accepted.
Does Thrifty in Gaspé have a location at Gaspé Airport (YGP) or only off-airport?
Thrifty operates at Gaspé Airport (YGP) as well as at an off-airport location in Grande-Rivière, situated at 519 La Grande-Allée O, Grande-Rivière, QC G0C 1W0, which is near Gaspé.
Because Gaspé Airport is a small regional facility, the on-site hire operation is more limited than at major Canadian airports. When searching for your Thrifty booking in Gaspé, confirm which specific location is tied to your reservation before you travel, as pickup procedures and counter hours can differ between the airport and the Grande-Rivière branch.
To find the Thrifty counter at Gaspé Airport, follow the car hire signage inside the terminal. If you are unsure of the exact counter position upon arrival, ask airport staff or use the courtesy phone available in the arrivals area.
If your flight arrives outside counter hours, review your booking confirmation for after-hours instructions, as small regional airports like YGP may have limited staffing windows compared to larger Canadian hubs.
What are the counter hours for Thrifty at Gaspé Airport (YGP)?
Specific counter hours for Thrifty at Gaspé Airport (YGP) are not publicly confirmed in available sources, and hours at small regional airports like YGP can be more limited than at major Canadian hubs.
Before your trip, verify the operating hours directly with Thrifty or check your booking confirmation for the scheduled pickup window. This is especially important in Gaspé because:
- Regional airports often have shorter staffing windows than large international airports
- Hours may change on public holidays
- Flights into YGP are infrequent, so counter hours may be aligned with scheduled arrivals rather than running continuously
If your arrival time falls outside confirmed Thrifty counter hours in Gaspé, contact the hire location in advance to arrange an alternative pickup or after-hours key collection if that option is available. Your booking confirmation will include the contact details for the Thrifty location serving your reservation.
Are there toll roads near Gaspé that I should know about for my Thrifty hire?
Quebec operates cashless toll roads, meaning there are no cash booths where you can pay on the spot. All tolls must be settled electronically or online.
The main driving route in and around Gaspé is Route 132, a two-lane coastal highway that circles the Gaspésie peninsula. Route 132 itself does not carry tolls, but if you drive towards Quebec City or other parts of the province during your Thrifty hire, you may encounter toll infrastructure on certain bridges or expressways.
When hiring from Thrifty in Gaspé, your vehicle may come equipped with an electronic toll device. At pickup you can choose between:
- An unlimited toll package at a fixed daily rate (typically CAD equivalent of US$11 to US$25 per day depending on the partner programme)
- A pay-per-use arrangement where Thrifty bills actual toll amounts plus an administrative processing fee after the hire ends
Toll charges can appear on your credit card days or even weeks after you return the vehicle, as toll agencies process invoices in batches. Keep your hire agreement and any toll receipts to reconcile any post-hire charges.
Can I get Tolls Cashback on my Thrifty hire in Gaspé?
Yes, Tolls Cashback is included with every booking, including Thrifty hires in Gaspé. You can claim up to 5% of your total booking value back for tolls you paid during your hire period.
Quebec uses a cashless toll system, so if you drive on any tolled bridge or expressway during your Thrifty hire in Gaspé or on routes leading out of the Gaspésie region, you can submit those toll charges for reimbursement.
To claim your cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Thrifty, and a receipt or statement showing the toll charges paid
The refund is processed to the same payment method used for your original booking and typically arrives within 7 to 10 business days after approval. Submissions received after 30 days are not eligible, so lodge your claim promptly after returning your Thrifty vehicle in Gaspé.
What is the fuel policy for Thrifty hires in Gaspé?
Thrifty hires in Gaspé follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.
When returning your vehicle in Gaspé, refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Thrifty may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
- A refuelling service or administrative fee
Because Gaspé is a remote peninsula destination, fuel stations can be spread out along Route 132. Ask the Thrifty agent at pickup to recommend the nearest station to the return location so you can plan your last fill-up without stress.
How much is the security deposit for a Thrifty hire in Gaspé?
When you pick up your Thrifty hire in Gaspé, a temporary authorisation (hold) will be placed on your major credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.
For hires in Canada, typical security holds range from approximately GBP 180 to GBP 300, though some locations may require a hold of around GBP 450 depending on the vehicle class, season, and specific Thrifty location policies in Gaspé.
Important requirements for the deposit:
- The credit card must be a major card (Visa, Mastercard, or similar) in the main driver’s name, with the driver’s name printed on the physical card
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
- The card must have sufficient available credit to cover the hold in addition to any other pending charges
After you return the Thrifty vehicle in Gaspé and the contract is closed, the hold is released. Your bank controls how quickly the funds become available again, which can take up to 15 business days. Notify your bank of your travel plans in advance to prevent the authorisation from being flagged as suspicious.
Can I add an additional driver to my Thrifty hire in Gaspé?
Yes, you can add an additional driver to your Thrifty hire in Gaspé, either as part of your rate or for a fee paid at the counter.
Check your booking confirmation first. If your rate includes an additional driver, it will be stated explicitly. If it is not included, Thrifty charges approximately GBP 10 per rental day plus taxes, with a maximum cap of GBP 140 plus taxes for the hire period.
To add an additional driver at the Thrifty counter in Gaspé:
- The additional driver must be present at pickup with a valid driver’s licence (and an IDP if their licence is not in English or uses a non-Latin alphabet)
- Both the main driver and the additional driver must sign the hire agreement
- The additional driver must meet the minimum age requirements for the hire location
Only drivers listed on the Thrifty hire agreement in Gaspé are covered by the vehicle's protections such as CDW/LDW and liability coverage. If someone who is not named on the contract drives the vehicle, those protections may be void and additional charges could apply.
What driving conditions should I expect on Route 132 with my Thrifty hire in Gaspé?
Driving a Thrifty hire in Gaspé means navigating Route 132, the primary coastal highway that circles the Gaspésie peninsula. This is a two-lane road that hugs cliffs, rivers, and shoreline with tight bends through the Appalachian foothills. There are no dual carriageway alternatives or autoroute bypasses leading directly into Gaspé, so all traffic uses this historic route.
Key points to be aware of before driving your Thrifty hire in Gaspé:
- Route 132 is narrow and winding in sections, requiring careful speed management, especially around blind bends
- The road was completed in 1929 and lacks the interchange infrastructure of central Quebec autoroutes
- Winter conditions can be significant in the Gaspé region, with snow, ice, and reduced visibility affecting road surfaces from late autumn through spring
- Some streets in the Gaspé town area have one-way configurations that may not be familiar to first-time visitors, including recent changes to Wayman Street
- Speed camera enforcement and local traffic rules apply throughout Quebec
Check road condition advisories before setting out each day, particularly if your Thrifty hire period spans shoulder or winter months in Gaspé.
Can I pick up a Thrifty car in Gaspé and return it in a different city?
Yes, one-way hires are possible with Thrifty, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up in Gaspé.
Because Gaspé is a remote peninsula destination with limited fleet repositioning options, one-way fees for routes originating in Gaspé can be significant. The fee varies depending on:
- The specific pickup and return locations selected
- The vehicle class you choose
- The dates and season of your hire
- Thrifty's availability and fleet needs at the time of booking
During the booking process, any applicable drop-off fee will be shown on the rate details page under the section labelled as payable at destination. Review this carefully before confirming your reservation. The fee cannot be prepaid and is settled at the Thrifty counter.
Cross-border one-way hires (for example, returning a Gaspé Thrifty vehicle in the United States) may be restricted or carry higher fees. Always confirm cross-border permissions with Thrifty before booking if you plan to drive outside Canada.
What insurance coverage is included with a Thrifty hire in Gaspé?
The insurance and protection options available with your Thrifty hire in Gaspé depend on the rate plan you select at booking. It is important to understand what each type of cover does before you arrive at the counter.
The main coverages to consider are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty vehicle itself, subject to any applicable excess. It does not cover damage you cause to other vehicles or persons.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default when hiring in Gaspé.
CDW/LDW does not cover prohibited uses such as off-road driving, driving under the influence, or use by a driver not listed on the Thrifty hire agreement in Gaspé. Always add every driver to the contract at pickup.
Review your booking confirmation to confirm which protections are included in your rate and whether a deductible applies. If you have questions about coverage limits, ask the Thrifty agent in Gaspé before signing the hire agreement.
What travel assistance is included with my Thrifty booking in Gaspé?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Thrifty hires in Gaspé as well. Given that Gaspé is a remote peninsula destination with long stretches of Route 132 far from major urban centres, having access to emergency assistance can be especially valuable.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or need legal assistance after an incident during your Thrifty hire in Gaspé, contact the assistance line 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free or collect)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your current location in Gaspé, and a brief description of the situation. Follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorisation.
Please note that this benefit does not apply to Canadian or US residents. Check your booking confirmation to verify eligibility and the exact terms of your cover.
What taxes and airport fees apply to a Thrifty hire at Gaspé Airport (YGP)?
Hiring a Thrifty vehicle at Gaspé Airport (YGP) means your hire is subject to standard Quebec provincial taxes as well as potential airport-related surcharges. Understanding these costs helps you avoid surprises at the counter.
Typical charges that may apply to your Thrifty hire in Gaspé include:
- Quebec Sales Tax (QST) at 9.975% applied to the hire amount
- Federal Goods and Services Tax (GST) at 5%
- Airport concession or facility fees, which are common at Canadian airports including YGP and are charged by the airport authority to the hire company, then passed on to the renter
Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are due at the Thrifty counter in Gaspé. Look for the sections labelled as included versus payable at destination.
If your confirmation shows taxes and fees as included and the Thrifty counter in Gaspé charges you for items that were not disclosed, the No Extra Charges© guarantee may apply. Keep all paperwork from the counter and contact support after your hire is complete to resolve any discrepancy.
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