Dollar Car Hire
in Quebec

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar hire desk at Quebec City Jean Lesage International Airport (YQB) is situated inside the terminal, in the multi-storey car park on the arrivals level. The address for this Dollar location in Quebec is 507 Rue Principale, Quebec City, QC, G2G 0J2.

Counter hours at the Quebec City airport Dollar location are:

• Monday to Friday: 08:00 to 23:59
• Saturday: 09:00 to 21:00
• Sunday: 08:00 to 23:59

No shuttle service is necessary from the terminal to reach the Dollar desk at this Quebec airport. Follow the signage for car hire on the arrivals level to the multi-storey car park where the desk is located.

To collect your Dollar hire car in Quebec, you must present the following physical documents at the desk:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, with sufficient available credit for the authorisation hold
• A valid passport (required for visitors from outside Canada and the United States)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Quebec from abroad

If your driving licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in Latin-script languages other than English or French, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original licence.

All documents presented at the Dollar desk in Quebec must be physical originals. Digital or on-screen versions are not accepted.

An IDP is not always compulsory for a Dollar hire in Quebec, but it depends on your licence.

Visitors to Quebec driving on a foreign licence are generally permitted to do so. However, an International Driving Permit is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original licence and the IDP at all times.

If your licence is in a Latin-script language other than English or French, an IDP is strongly recommended when collecting your Dollar hire in Quebec, even if not strictly required by law.

Important points to remember:

• The IDP is a translation document only and cannot be used as a standalone licence
• You must obtain the IDP in your home country before travelling to Quebec
• Present both your original licence and the IDP together at the Dollar desk

Quebec operates cashless toll roads, meaning you cannot pay with cash at toll booths. All toll payments must be handled electronically.

When you collect your Dollar hire car in Quebec, the vehicle will typically include an electronic toll device. At the desk you will generally have two options:

• Register for an unlimited toll programme at a fixed daily rate (typically US$11 to US$25 per day depending on the partner programme), which covers all tolls during the hire
• Opt out and pay per use, in which case the Dollar partner will charge the actual toll amounts plus administrative or processing fees to your credit card, sometimes weeks after the hire ends

If you plan to use your own transponder or visitor toll pass in Quebec, inform the Dollar desk representative at collection and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges.

Toll charges in Quebec can appear on your billing statement four to eight weeks after your hire ends, so do not be surprised if a charge arrives after you have returned home.

Yes, you can get up to 5% of your total booking value back for tolls paid during your Dollar hire in Quebec through the Hola Car Rentals Tolls Cashback benefit, included on all bookings.

Since Quebec operates cashless toll roads, you will pay tolls electronically during your hire. After you return the vehicle, you can submit a claim to recover a portion of those costs.

To claim your Tolls Cashback for your Quebec Dollar hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was US$600, the maximum cashback is US$30. Refunds are issued to the original payment method and typically process within seven to ten working days after approval. Claims submitted after 30 days will not be accepted.

When you collect your Dollar hire car in Quebec, the desk will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically in the range of GBP 300 to GBP 500, though some Quebec locations may require a minimum authorisation of approximately GBP 750. The exact amount varies by vehicle class, location, and season.

Key points about the deposit for your Dollar hire in Quebec:

• The hold is a temporary authorisation, not a charge, and reduces your available credit until your bank releases it after the hire ends
• You must present a physical, major credit card with the driver’s name printed on the card in the main driver’s name. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• After you return the vehicle, the hold is released, but your bank may take up to 15 working days to reflect the release
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel to Quebec before collection to prevent fraud blocks on the authorisation.

If you return your Dollar hire car late in Quebec, the grace period and fee structure work as follows:

• Returns less than 30 minutes late incur no extra charges
• Returns 30 minutes late or more are subject to a late return fee of US$16 per day, up to a maximum of five days

Beyond the late return fee, Dollar may also charge for the additional time at the standard daily or hourly rate applicable to your Quebec hire. It is always best to plan your return to arrive within the grace window.

For after-hours returns at Dollar locations in Quebec, you can leave the vehicle in the designated hire car parking area, note the mileage and fuel reading on the rental agreement jacket, leave the printed hire agreement inside the vehicle, and drop the keys in the after-hours key return box. Charges are finalised once the contract is closed the following morning, so ensure the fuel level matches your agreement to avoid additional fuel charges.

Yes, basic third-party liability cover is included by default when you hire from Dollar in Quebec. Under Canadian provincial law, every vehicle on the road must carry third-party liability insurance, and this statutory liability is included when you book through Hola Car Rentals in Quebec.

However, the included statutory minimum may not be sufficient for all situations. You have the option to purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits up to US$300,000 for bodily injury and property damage you may cause to others.

Important distinctions to understand about your Dollar hire cover in Quebec:

• Third-party liability covers injury or property damage to other people, not damage to the hire vehicle itself
• Damage to the Dollar hire vehicle is covered separately by a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW)
• Only drivers named on the hire agreement are covered
• Driving in restricted areas or breaching the hire agreement can void cover

Review your booking confirmation to confirm exactly what is included in your Quebec Dollar hire rate.

Yes, drivers under 25 years old are subject to an Underage Driver Fee when hiring from Dollar in Quebec. In Quebec specifically, this surcharge applies to drivers aged 18 to 24, which means the minimum hire age at Dollar locations in Quebec may be lower than in some other provinces.

Key details about the young driver surcharge for Dollar hires in Quebec:

• The Underage Driver Fee is charged in addition to any additional driver fee if the young driver is not the primary renter
• For Dollar (part of the Hertz group), the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, when an additional driver fee applies separately
• The exact amount of the Underage Driver Fee varies by location and is paid at the Dollar desk in Quebec at collection
• The young driver must be present at collection, show a valid driving licence, and sign the hire agreement

If you are under 25 and planning to hire from Dollar in Quebec, budget for this surcharge and confirm the exact amount with the desk agent at collection.

Yes, you can add an additional driver to your Dollar hire in Quebec, either as part of your rate or by paying a fee at the desk.

For Dollar hires in Quebec, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes, unless your booking confirmation explicitly states that an additional driver is included at no extra cost.

Requirements for adding an additional driver at the Dollar desk in Quebec:

• The additional driver must be present at collection with a valid driving licence
• If their licence is not in English or French and uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements for Quebec

Only drivers named on the hire agreement are covered by the hire protections, including CDW/LDW and liability cover. If someone drives your Dollar hire in Quebec who is not listed on the contract, cover may be void and additional charges may apply.

Dollar hires in Quebec follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Dollar hire fuel policy in Quebec:

• At collection, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Dollar locations in Quebec, note the fuel level on the hire agreement jacket and leave the receipt in the envelope

If you return the vehicle below the recorded starting level, Dollar will charge you for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may incur additional charges.

Yes, one-way hires between Quebec City and Montreal are generally possible with Dollar, as Dollar operates locations in both cities across Quebec, including airport and city centre branches.

Dollar has locations in Quebec at:

• Quebec City Jean Lesage International Airport (YQB), 507 Rue Principale
• Quebec City city centre, 44 Cote Du Palais
• Montreal Trudeau Airport (YUL)
• Montreal city centre, 249 Saint-Antoine
• Laval, 1525 Boulevard Des Laurentides

A one-way or drop-off fee may apply for this route. This fee is route-specific and varies by vehicle class, dates, and season. When booking your Dollar hire in Quebec, the drop-off fee will be shown under the "To pay at destination" section during checkout if it applies to your route. This fee cannot be paid in advance and is payable directly at the Dollar desk.

Cross-border one-way hires, such as driving your Quebec Dollar hire into the United States, may be restricted or incur higher fees. Confirm any cross-border driving permissions with the Dollar desk at collection before leaving Quebec.

Yes, most bookings made through Hola Car Rentals for a Dollar hire in Quebec include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.

This benefit is particularly useful if you encounter an emergency while driving in Quebec, such as a medical issue on a motorway or in a remote area outside Quebec City or Montreal. Coverage typically includes:

• Travel insurance with medical cover for up to five passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To contact the assistance line 24/7, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of Canada (including Quebec residents) and the United States do not qualify for this benefit. Pre-existing medical conditions are also excluded. This cover does not replace CDW/LDW for damage to your Dollar hire vehicle.

Check your booking confirmation for the exact terms and coverage limits applicable to your Quebec Dollar hire.