VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Gaspé include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges at the Dollar counter in Gaspé when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my Dollar hire car in Gaspé?
Yes, you will need several physical documents to collect your Dollar hire car in Gaspé. All documents must be originals; digital copies are not accepted at the counter.
- A valid, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card (debit and prepaid cards are not accepted for the excess)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. Obtain your IDP in your home country before travelling to Gaspé, as it cannot be issued locally.
Is a credit card required to pick up a Dollar hire car in Gaspé?
Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required to pick up your Dollar hire car in Gaspé.
At the counter, Dollar will place a temporary authorisation hold on your card. For hires in Canada, this hold is typically in the range of CA$ 300 to CA$ 500, though some locations may authorise up to approximately CA$ 750. This is not a charge; it is a temporary authorisation that reduces your available credit until it is released after you return the vehicle.
- Debit cards and prepaid cards are not accepted for the authorisation hold
- Virtual or single-use card numbers are not accepted; you must present the physical card
- The card must belong to the main driver, not a third party
Even if you prepaid your booking online, you must still present a physical credit card at the Dollar counter in Gaspé. Bringing a backup credit card is recommended in case your primary card is declined.
How much is the security deposit for a Dollar hire in Gaspé?
The security deposit for a Dollar hire in Gaspé is a temporary hold placed on your credit card at pickup, not an actual charge. For Canada, the typical hold ranges from CA$ 300 to CA$ 500, though some locations may place a hold of approximately CA$ 750 depending on the vehicle class, season, and specific Dollar location policies.
The exact amount is determined by the Dollar counter in Gaspé at the time of pickup and may be higher for premium or larger vehicle categories. Dollar cannot confirm the precise hold amount in advance.
- The hold reduces your available credit until it is released after vehicle return
- Your bank controls how quickly the hold disappears after release, which can take up to 15 working days
- Notify your bank of your travel to Gaspé to prevent the authorisation from being flagged as suspicious
Do toll roads affect my Dollar hire in Gaspé, and can I get cashback on tolls?
Yes, toll roads can affect your Dollar hire if you drive beyond Gaspé into other parts of Quebec or neighbouring provinces. Quebec operates cashless toll systems, meaning there are no cash payment options at toll points; payment must be handled electronically or online.
When driving a Dollar hire car in Gaspé and the surrounding region, tolls are typically billed through the vehicle’s electronic toll device or via plate-based billing. If you do not enrol in a toll programme at the Dollar counter, the hire company will charge the toll amounts plus administrative processing fees to your credit card after the hire ends. These charges can appear weeks after your return.
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Gaspé hire. To claim:
- Email [email protected] within 30 days of returning the vehicle
- Include your Hola Car Rentals confirmation, the Dollar hire agreement, and a toll receipt or invoice
- Refunds are processed to your original payment method within 7 to 10 working days after approval
Can I add an additional driver to my Dollar hire in Gaspé?
Yes, you can add an additional driver to your Dollar hire in Gaspé, either as part of your rate or by paying a fee at the counter.
For Dollar hires, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
- The additional driver must be present at the Dollar counter in Gaspé at pickup with a valid driver’s licence
- If their licence is not in English or uses a non-Latin alphabet, an IDP is also required
- Both the main driver and the additional driver must sign the hire agreement
- Anyone who drives the vehicle without being listed on the agreement will not be covered by the hire protections
If you need to add a driver after pickup, you must visit a Dollar branch in person to update the agreement. Phone or chat requests alone are generally not sufficient.
What is the fuel policy for Dollar hire cars in Gaspé?
Dollar hire cars in Gaspé operate on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Ask the Dollar agent about the nearest fuel station to the return location in Gaspé
When returning your vehicle, refuel within approximately 15 km of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof.
If you return the car below the recorded starting level, Dollar may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns in Gaspé, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
Can I pick up my Dollar hire in Gaspé and return it in another city?
Yes, one-way hires with Dollar are possible from Gaspé, but a drop-off fee will typically apply when you return the vehicle to a different location.
Gaspé is a remote destination in eastern Quebec, and one-way routes to major cities involve significant distances. For example, Quebec City is approximately 694 km from Gaspé, and Sherbrooke is approximately 895 km away. Because of these distances and the cost of repositioning the vehicle, one-way fees for Dollar hires departing Gaspé can be substantial.
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- This fee is shown during the booking process under the section labelled as payable at destination
- The fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed at the time of booking
If you need to change your drop-off location after booking your Dollar hire in Gaspé, contact support as soon as possible, as mid-hire route changes must be approved by the partner and may result in a higher fee or limited availability.
What insurance cover is included with a Dollar hire in Gaspé?
The insurance cover included with your Dollar hire in Gaspé depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Dollar hire vehicle itself, including theft and vandalism, up to any applicable excess shown on your confirmation. It does not cover damage you cause to other vehicles or people.
For third-party liability in Gaspé and across Canada, provincial law requires every hire vehicle to carry a minimum level of third-party liability cover, which is included by default when you rent through Hola Car Rentals. You can also purchase higher supplementary liability limits if you want additional protection.
- CDW or LDW covers the Dollar vehicle; it does not cover third parties
- Statutory third-party liability is included for hires in Quebec and across Canada
- Personal injuries and personal belongings are not covered by CDW or liability; separate coverages apply
- Only drivers listed on the Dollar hire agreement in Gaspé are covered
What happens if my Dollar hire in Gaspé is delayed due to a late flight?
If your flight to Gaspé is delayed, Dollar will generally hold your reservation for up to 24 hours from the original scheduled pickup time, provided the delay does not push your arrival outside the counter’s opening hours.
- If the delay is less than 24 hours, your booking should remain valid; confirm you will arrive while the Dollar counter in Gaspé is still open
- If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]
- Changes beyond the 24-hour window are not guaranteed and may require rebooking
Because Gaspé Airport (YGP) is a smaller regional airport, Dollar counter hours may be more limited than at major international airports. It is strongly recommended to check the operating hours on your booking confirmation and plan your arrival accordingly. If you anticipate arriving after hours, contact the Dollar location in Gaspé in advance to understand your options.
Does my Dollar hire in Gaspé include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Dollar hire in Gaspé as well. However, this benefit does not apply to Canadian or US residents.
Given that Gaspé is a remote destination in eastern Quebec, travel assistance can be especially valuable if you experience a medical emergency or need legal support following an accident far from a major city.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To use the assistance during your Dollar hire in Gaspé, call the 24-hour line at +1 888 980 9992 (toll-free or collect), or contact Terrawind via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation.
Do I need an International Driving Permit for a Dollar hire in Gaspé?
An International Driving Permit (IDP) is not always mandatory for a Dollar hire in Gaspé, but it is strongly recommended in certain situations.
In Canada, visitors can generally drive with a valid foreign licence. However, an IDP is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. For licences in other languages that use Latin characters, an IDP is recommended as a helpful translation but is not strictly required.
- The IDP is a translation document only; it is not a standalone licence and must always be carried alongside your original driver’s licence
- Obtain your IDP in your home country before travelling to Gaspé, as it cannot be issued locally in Canada
- The Dollar counter in Gaspé follows the requirements set by Canadian provincial law and the rental company's own policies
If you are unsure whether your licence qualifies, obtaining an IDP before your trip is the safest approach. Always bring both your original licence and the IDP to the Dollar counter in Gaspé.
Can I return my Dollar hire in Gaspé after hours?
After-hours returns at the Dollar location in Gaspé may be possible, but you must confirm this option in advance, as not all locations offer it and specific instructions vary by branch.
If after-hours return is available at the Gaspé location, you will typically follow a key-drop process. Important points to keep in mind:
- Check your Dollar hire agreement for the specific after-hours return instructions for the Gaspé location
- Take photos of the vehicle’s condition, fuel gauge, and odometer before dropping the keys
- Keep your final fuel receipt showing the date, time, and station address
- Understand that your liability for the vehicle may continue until a Dollar agent formally checks it in during business hours
Because Gaspé Airport (YGP) is a smaller regional facility, counter hours may be more restricted than at larger airports. Plan your return time carefully and, if you anticipate returning outside normal hours, contact the Dollar location in Gaspé before your hire begins to confirm the procedure and avoid any unexpected charges.
Are there young driver surcharges for Dollar hires in Gaspé?
Yes, a young driver surcharge typically applies to Dollar hires in Gaspé for drivers under 25 years of age. Dollar, like most hire companies operating in Canada, charges an additional daily fee for younger drivers, and this fee is paid at the counter rather than prepaid online.
The surcharge amount is set by Dollar and may vary by location, vehicle class, and season. The specific amount for the Gaspé location is confirmed at the Dollar counter at the time of pickup.
- The young driver surcharge applies to the main driver and any additional drivers who are under 25
- Each additional driver must also meet the minimum age requirements; if they do not, Dollar may refuse to add them to the agreement
- The surcharge is separate from the additional driver fee and both may apply simultaneously
If you are under 25 and planning to hire a Dollar vehicle in Gaspé, budget for this extra cost and confirm the current surcharge amount directly with Dollar when you arrive at the counter.
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