SUV Hire
in Quebec

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your SUV hire counter at Quebec City Jean Lesage International Airport (YQB) is located in the airport's rental car facility along Rue Principale, Suites 116 to 121. Brands available for SUV hires in Quebec at this location include Avis, Budget, Enterprise, National, Hertz, Alamo, Dollar, and Thrifty.

To reach the counters, follow signs inside the terminal for "Arrivals," "Baggage Claim," or "Voitures de location" (the French term for car hires). The counters are accessible directly from the arrivals and baggage claim area.

For SUV returns at YQB, drop off your vehicle at 507 Rue Principale (Suites 116 to 121), the same area as pick-up. After-hours key drops are supported by some providers, but confirm the specific process with your hire brand before your trip. Counter hours vary by provider, so check your booking confirmation for the schedule of your specific brand.

Quebec's roads, especially in winter, feature snow, ice, and severe potholes, making an SUV hire in Quebec a practical choice for many visitors. Quebec law requires winter tyres on all vehicles from 1 December to 15 March, and hire companies operating in Quebec must comply with this regulation, so your SUV should already be equipped with winter tyres during that period.

Many SUV models available for hire in Quebec, such as the Toyota RAV4, Subaru Outback, and Nissan Pathfinder, come with all-wheel drive (AWD) or four-wheel drive systems that provide added traction on slippery surfaces. However, AWD availability is not guaranteed for every SUV category.

To confirm whether your specific SUV hire in Quebec includes AWD or a hybrid drivetrain, check the vehicle details in your booking confirmation before pick-up, as the exact model or equipment level is not always guaranteed.

To pick up your SUV hire in Quebec, you must present the following physical documents at the counter:

• A valid, original driver’s licence (physical copy only; digital versions are not accepted)
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

If your licence is in English or uses the Roman alphabet, an IDP is not mandatory for hiring an SUV in Quebec, though it is recommended as a precaution. All documents must be physical originals; no photocopies or digital files are accepted at the counter.

Quebec operates a cashless toll system, meaning there are no cash payment options at toll booths. Tolls must be paid electronically, either through a hire company toll programme or online after your trip.

When hiring an SUV in Quebec, your vehicle will typically include an electronic toll device or be enrolled in a plate-based billing system. The main toll programme options from hire partners in Quebec are:

• Avis e-Toll service: a flat fee of US$17.00 plus GST/HST per hire, plus actual toll amounts at maximum prevailing rates. Charges may take 4 to 8 weeks to appear on your billing account.
• Enterprise TollPass service: a convenience charge of US$3.95 to US$4.95 per day, not to exceed US$30 per hire period, plus actual toll amounts.

If you choose not to enrol in a toll programme for your SUV hire in Quebec, the hire company will still charge the actual toll amounts plus administrative processing fees to your credit card after the hire ends. Toll charges can appear weeks after you return the vehicle, as toll agencies process invoices in batches.

You can opt out of the hire company's toll programme at pick-up if you prefer to manage tolls another way, but confirm this with the counter agent before signing the agreement.

Yes, a young driver surcharge applies to SUV hires in Quebec for drivers under 25 years old. In Quebec City specifically, the surcharge is approximately GBP 25 per day, though the exact amount varies by hire company and location.

Some hire companies may restrict certain SUV categories, such as full-size or premium SUVs, to drivers aged 25 and older. If you are between 21 and 24, you may still be able to hire a standard SUV in Quebec, but the daily surcharge will apply and must be paid at the counter.

Key points to keep in mind for young drivers hiring an SUV in Quebec:

• The surcharge is paid directly at the hire counter and is not included in your prepaid rate
• Age rules and surcharge amounts differ between brands such as Avis, Budget, Enterprise, Hertz, and Alamo
• All drivers, including young drivers, must present a valid licence and meet the same document requirements
• For Avis and Budget, additional drivers must also be at least 25 years old

Check your booking confirmation for the specific age policy of your chosen brand before picking up your SUV in Quebec.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV hire in Quebec.

Quebec uses a cashless toll system, so tolls are charged electronically through your hire company’s programme or billed to your card after the trip. Either way, those toll charges are eligible for the cashback claim.

To claim your Tolls Cashback after your SUV hire in Quebec:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your SUV hire in Quebec, the hire company will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For SUV hires in Quebec, the typical hold amount is approximately GBP 200 to GBP 500, depending on the hire brand, location, vehicle class, and season. Premium or full-size SUVs may carry higher holds than compact SUV categories.

Important requirements for the security deposit on your Quebec SUV hire:

• You must present a physical, major credit card with the driver’s name printed on the card
• The card must be in the main driver’s name; third-party cards are not accepted
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the SUV, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on in-person authorisations in Quebec.

SUV hires in Quebec follow a Full-to-Full fuel policy by default. You receive the SUV with a full tank and must return it full to avoid additional charges.

Steps to follow for the fuel policy on your Quebec SUV hire:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location at YQB so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return your SUV in Quebec with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type for your SUV is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, provincial law in Quebec requires every vehicle on the road to carry third-party liability insurance, and this statutory liability is included by default when you hire an SUV in Quebec through Hola Car Rentals.

This means your SUV hire in Quebec comes with a baseline level of third-party liability cover that protects against bodily injury and property damage you may cause to others while driving. However, the included statutory minimum may not be sufficient for all situations.

You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits beyond the provincial minimum. This is available as an add-on at the hire counter or, in some cases, during the booking process. Key points about liability cover for your Quebec SUV hire:

• Third-party liability covers injury or property damage to others, not damage to the hire SUV itself
• Damage to the hire SUV is covered separately by a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW)
• Only drivers named on the hire agreement are covered
• Driving in restricted areas or violating the hire agreement can void cover

Review your booking confirmation to confirm what liability cover is included in your specific rate before picking up your SUV in Quebec.

Yes, you can add an additional driver to your SUV hire in Quebec, either as part of your rate or by paying a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to see if this applies to your Quebec SUV hire. If it is not included, the daily fees by brand are:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding a driver to your Quebec SUV hire:

• The additional driver must be present at pick-up with a valid driver’s licence
• They must meet the minimum age requirements; a young driver surcharge may apply if they are under 25
• For Avis and Budget, additional drivers must be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the SUV in Quebec may void those coverages.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful during an SUV hire in Quebec, for example if you or a passenger experience a medical emergency on a highway or in a remote area of the province.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this travel assistance benefit does not apply to Canadian or US residents. It is designed for visitors travelling internationally who are hiring an SUV in Quebec from abroad.

This cover does not replace CDW/LDW for damage to the hire SUV, nor does it cover third-party liability to others. Those are separate protections.

If you need assistance during your SUV hire in Quebec, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover terms and limits that apply to your reservation.

No, you cannot pick up your SUV hire in Quebec outside of counter operating hours at Quebec City Jean Lesage International Airport (YQB). In-person pick-up requires a hire agent to be present, so you must arrive during your chosen brand's business hours.

Counter hours at YQB vary by provider and are not standardised across all brands. Check your booking confirmation for the specific hours of your hire company. If your flight is delayed:

• Hire companies will generally hold your SUV reservation for up to 24 hours from the original pick-up time
• If your delay is less than 24 hours, your booking should be honoured as long as you arrive during service hours
• If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible

For SUV returns at YQB after hours, drop-off is supported at 507 Rue Principale (Suites 116 to 121). Some providers offer after-hours key drop boxes, but you should confirm the specific process with your hire brand before your trip, as procedures differ between companies. Keep a photo of the SUV's condition and your fuel gauge when returning after hours in Quebec.

Yes, one-way SUV hires in Quebec are possible, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up.

Whether a fee applies depends on the specific route, the hire brand, the SUV class, and the season. Common patterns for one-way SUV hires in Quebec include:

• Same-city airport to downtown Quebec: often no drop-off fee
• Quebec City to another city within the province: a drop-off fee typically applies and varies by distance and vehicle class
• Quebec to another Canadian province: a drop-off fee usually applies and may be higher for larger SUV categories
• Cross-border one-ways between Canada and the United States: may be restricted or carry significant fees depending on the hire partner

The drop-off fee for your Quebec SUV hire is shown during the booking process under the "To pay at destination" section. It is not included in your prepaid rate and must be paid at the counter. This fee is also not covered by No Extra Charges© unless it was not disclosed during booking.

If you need to change your drop-off location after booking your SUV in Quebec, contact support as soon as possible, as changes may reprice the hire and affect fee amounts.