Van Hire
in Quebec

Hola Car Rentals is a premium partner of the leading car hire companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, several major hire brands offer van models at Quebec's two main airports, though availability is concentrated at these hubs rather than spread evenly across the province.

• Quebec City Jean Lesage International Airport (YQB): Avis, Budget, Enterprise, and Hertz all operate van hire counters here.
• Montreal Pierre Elliott Trudeau International Airport (YUL): Avis, Budget, Dollar, Enterprise, and Globe offer van options at this location.

Van availability in Quebec is strongest at these two airport hubs. If you need a van at a smaller city or regional location, confirm availability directly before booking, as options are less consistent outside Montreal and Quebec City.

Typical van models available in Quebec include the Chrysler Pacifica and Dodge Grand Caravan. Pricing at YUL averages around US$90 per day, while Quebec City locations range from roughly US$60 to US$162 per day depending on season, with January and November typically offering the lowest rates.

To pick up your van hire in Quebec, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name.
• A major credit card with the driver's name printed on the card, used for the authorisation hold.
• A valid passport (required for visitors from outside Canada).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's licence is not in English or French and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is strongly recommended and may be required by the hire partner at the Quebec counter. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any van hire counter in Quebec.

When you pick up your van hire in Quebec, the hire partner will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle.

For Canada, typical holds range from CA$ 300 to CA$ 500 for standard vehicles, though some Quebec locations may require a minimum authorisation of approximately CA$ 750. Van hires or premium vehicle classes may carry higher hold amounts.

• You must present a physical, major credit card in the main driver's name with the name printed on the card.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
• Bring a backup credit card in case your primary card is declined.

After you return the van, the hold is released. Your bank controls how quickly the funds become available again, and it can take up to 15 working days to reflect on your statement. Notify your bank of your travel to Quebec before arrival to avoid fraud blocks on the authorisation.

Quebec operates cashless toll roads, meaning you cannot pay with cash at toll booths. All tolls must be handled electronically, either through a hire partner programme or online payment.

When hiring a van in Quebec, your hire partner may offer a toll programme at the counter:

• Avis e-Toll: You are automatically enrolled upon hire. The service fee is CA$ 17.00 plus GST/HST per hire, plus actual toll charges at the maximum prevailing rates. Charges may take 4 to 8 weeks to appear on your billing account.
• Enterprise TollPass: A convenience charge of US$3.95 to US$4.95 per day applies, capped at US$30 per hire period, plus actual toll amounts.

If you choose not to enrol in a toll programme, driving your van through a cashless toll road in Quebec without payment may result in fines and additional fees billed to your credit card after the hire ends, per the terms of your hire agreement.

Review the toll programme terms carefully at the counter before signing, and keep all toll receipts during your Quebec van hire so you can submit a Tolls Cashback claim afterwards.

Yes, all bookings include Tolls Cashback, which reimburses you for tolls paid during your Quebec van hire, up to 5% of your total booking value.

Since Quebec uses a cashless toll system, your van may pass through electronic toll points on routes such as Highway 10, 15, or 20. Any tolls you pay, whether through a hire partner programme or directly, are eligible for this benefit.

To claim your Tolls Cashback after your Quebec van hire:

• Email [email protected] within 30 days of returning the van.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

Example: If your Quebec van hire booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, winter conditions in Quebec significantly affect van hire logistics, and there are important seasonal rules renters should know before driving.

Quebec City enforces winter parking bans from 1 November through 15 April. During snow removal operations, orange flashing lights signal that parking is prohibited in the affected area. A van left in a restricted zone during these periods risks being towed, and fines for larger vehicles tend to be higher than for standard cars.

General parking rules that apply to van hires in Quebec year-round include:

• Park within 30 cm of the kerb, in the direction of traffic.
• Keep at least 5 metres of clearance from fire hydrants and intersections.
• Observe metered parking limits in Quebec City, which typically run Monday to Saturday 9am to 9pm and Sunday 10am to 9pm.

For real-time road conditions on Quebec highways during winter, the Quebec 511 service provides updates for major routes including Highways 10, 15, and 20. Check conditions before setting out in your van, especially if travelling between Montreal and Quebec City during winter months.

No, Montreal prohibits overnight street parking and shopping centre parking for oversized vehicles, including vans. While driving a van hire through Montreal is permitted, you cannot leave it parked on the street or in most shopping centre car parks overnight.

If you are staying overnight in Montreal with your van hire, plan to use a dedicated parking garage or lot that accommodates larger vehicles. Walmart car parks are noted as an exception where van parking is generally allowed.

Additional parking rules that apply to van hires in Quebec's urban areas:

• Vehicles must be parked within 30 cm of the kerb and in the direction of traffic flow.
• Maintain at least 5 metres of clearance from fire hydrants and intersections.
• In Quebec City, metered parking applies Monday to Saturday 9am to 9pm and Sunday 10am to 9pm.
• Quebec City winter bans (1 November through 15 April) restrict parking during snow removal, signalled by orange flashing lights.

Violations involving larger vehicles like vans typically carry higher fines and a greater risk of towing than standard cars. Plan your overnight stops in Quebec accordingly before setting out in your van hire.

Yes, provincial law in Quebec requires every vehicle on the road to carry third-party liability cover. When you hire a van in Quebec through Hola Car Rentals, this statutory liability is included with your hire by default, as required by Canadian provincial regulations.

This means your van hire in Quebec comes with a baseline level of protection for bodily injury and property damage you may cause to others while driving. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) for higher limits if you prefer greater protection.

• Statutory third-party liability: included by default on all Quebec van hires.
• Supplementary liability (LIS/ALI/SLI): optional add-on available at the counter for higher coverage limits.

Third-party liability does not cover damage to the van itself. For that, you would need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover. Review your booking confirmation to confirm which protections are included in your Quebec van hire rate before you arrive at the counter.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown or accident while driving your van in Quebec, including on remote stretches of provincial highways.

Core benefits typically included with your Quebec van hire booking are:

• Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness.
• Legal assistance if you are involved in an accident while driving the van in Quebec.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To activate assistance during your Quebec van hire, contact Terrawind 24 hours a day, 7 days a week. Provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location in Quebec, and a description of what happened. Follow the coordinator's instructions and keep all receipts and reports.

Important: This travel assistance benefit applies only to non-North American customers. Canadian and US residents do not qualify for this coverage. It also does not cover damage to the van itself (that requires CDW/LDW) or third-party liability (that requires LIS/ALI/SLI).

Van hires in Quebec follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

• At pickup: Check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• During the hire: Use the correct fuel type for your van. Wrong-fuel incidents are not covered and may generate significant charges.
• Before return: Refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address.

If you return the van in Quebec without a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee.

For after-hours returns at Quebec airports such as YQB, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. Ask the agent at pickup to point you towards the nearest fuel station to the return location.

Yes, you can add an additional driver to your van hire in Quebec, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first extra driver is included at no cost. If it does not appear, per-day fees apply:

• Avis and Budget: approximately US$13 per hire day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: approximately US$13.50 per hire day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: approximately US$15 per day plus taxes.

To add a driver to your Quebec van hire, the additional driver must be present at the pickup counter with a valid driver's licence and any required identification. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW.

For Avis and Budget van hires in Quebec, the additional driver must be at least 25 years old at the time of pickup. Age restrictions and fees may vary by location, so confirm the terms at the counter.

Yes, one-way van hires in Quebec are possible, but a drop-off fee may apply depending on the route, hire partner, and vehicle class.

Common one-way van hire scenarios in Quebec:

• Between Quebec City (YQB) and Montreal (YUL): a drop-off fee is likely to apply given the distance between these cities.
• Same-city airport to downtown: often no drop-off fee, but confirm during booking.
• Cross-border one-ways (for example, Quebec to a US state): may be restricted or carry significantly higher fees. Check partner rules before booking.

The drop-off fee for your Quebec van hire will appear on the booking details page under the "To pay at destination" section during checkout. It is not prepaid and is paid directly at the hire desk. This fee is separate from mileage, fuel, and tolls.

If you need to change your return location after booking, contact support promptly. Mid-hire route changes must be approved by the partner location and may increase the fee or affect van availability. Always verify the drop-off fee shown on your confirmation matches what the counter presents at pickup.

Returning a van hire at Quebec City Jean Lesage International Airport (YQB) follows a straightforward process, but plan your timing carefully to avoid late return charges.

• Drive to the Departures level first to drop off passengers and luggage at the kerb.
• Proceed alone to the dedicated hire return area, which is located in a parking garage or nearby lot a short walk from the terminal. Follow airport signage for hire car returns.
• Refuel your van within approximately 15 km of YQB before arriving at the return area to comply with the Full-to-Full fuel policy. Keep your fuel receipt.
• Return the van at or before your scheduled drop-off time. The standard grace period is 30 minutes. Returning beyond that window may result in charges for extra hours or an additional day, plus a late fee.

If you are returning the van outside counter hours, follow the key drop instructions provided in your hire agreement. Leave the fuel receipt in the key drop envelope and photograph the van's fuel gauge and odometer before dropping the keys.

For real-time road conditions on Quebec highways on your way back to YQB, check the Quebec 511 service to avoid delays that could affect your return time.