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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 4 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 4 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 4 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 3 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 3 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 3 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 3 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 2 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 2 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 2 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 2 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 6 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 5 days ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my van hire in Gaspé through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

  • Full vehicle coverage with no excess (applies only to certain rates and itineraries)
  • Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
  • Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.

Will I face unexpected charges when I hire a van in Gaspé through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van at Gaspé Airport?

Your van hire counter at Gaspé Airport (YGP) is located inside the terminal building itself, at 60 Rue de l'Aéroport. No shuttle and no consolidated hire centre are required. Once you collect your baggage, walk directly to the hire counter, which is operated by Enterprise.

During normal operating hours, expect roughly 15 to 30 minutes from baggage claim to driving away in your van, which is typical for a small regional airport like Gaspé.

Counter hours are generally Monday through Friday, 8:00 AM to 5:00 PM, with limited Saturday availability. There are no Sunday hours and no after-hours pickup or key-drop service at this location, so plan your van arrival accordingly.

Can I pick up my van at the Gaspé city centre location instead of the airport?

Yes, there is a second van hire location in Gaspé at 164 Boulevard de Gaspé, operated by Enterprise. This city centre branch is separate from the airport counter and is located approximately 10 to 15 minutes from Gaspé Airport (YGP).

Pick-up service is available at this location, though you should contact the branch directly to coordinate arrival. Operating hours follow the same general schedule as the airport counter: Monday through Friday, 8:00 AM to 5:00 PM. After-hours van returns are not available at either location, and no key-drop service is offered.

If you are arriving by air, the airport counter is the more convenient option since it is inside the terminal. The city centre branch may suit you better if your plans begin in downtown Gaspé.

Are there overnight parking restrictions for a hire van in Gaspé?

Yes, Gaspé enforces strict overnight parking rules that directly affect anyone driving a hire van in the area, especially during winter months.

  • From 1 November through 30 April, no motor vehicle, including a van, may be parked on town streets between midnight and 7:00 AM. On certain streets such as Rue de la Reine, the restriction runs from 3:00 AM to 7:00 AM.
  • Violations result in immediate towing at the owner's expense, and enforcement is active throughout the Gaspésie region.
  • Beyond town streets, public rest areas in the Gaspésie region limit van stays to a maximum of four hours, and overnight parking in undeveloped or public land is generally prohibited.

If you are planning extended stops with your van in Gaspé, use designated villages-relais (highway rest villages) or paid campgrounds, which are the safest legal options. These restrictions are more rigorously enforced here than in many other parts of Canada, so plan your van itinerary with overnight stops in mind before you arrive in Gaspé.

How do tolls work when driving a hire van in Gaspé and Quebec?

Quebec operates a cashless toll system, meaning you cannot pay with cash at toll booths when driving your van in or around Gaspé. All toll payments must be handled electronically or online.

When renting a van, your hire partner may offer a toll programme to handle charges automatically:

  • Enterprise offers a TollPass service in some areas, with a convenience charge of approximately US$3.95 to US$4.95 per day, not to exceed US$30 per hire period, plus the actual toll amounts.
  • If you do not enrol in a toll programme and drive through a cashless toll, the hire company will bill the toll amount plus administrative fees to your credit card, sometimes weeks after your van hire ends.

Ask the counter agent at Gaspé about the toll programme options for your van before you drive away, and review the hire agreement carefully so there are no surprises on your final bill.

What documents do I need to pick up a hire van in Gaspé?

To collect your van in Gaspé, you must present the following physical documents at the counter:

  • A valid, unexpired driver’s licence with a photo, in the main driver’s name.
  • A major credit card with the driver’s name printed on the physical card, for the authorisation hold.
  • A passport or valid government-issued photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight or travel tickets (required for visitors from outside Canada).

If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licences in other scripts, an IDP is strongly recommended as a translation aid when hiring a van in Gaspé, even though it is not always strictly required. The IDP must be carried alongside your original licence and cannot be used on its own.

All documents must be physical originals. Digital copies on a phone or tablet are not accepted at the van hire counter in Gaspé.

Is there a young driver surcharge for hiring a van in Gaspé?

Yes, drivers aged 21 to 24 are subject to a young driver surcharge when hiring a van in Gaspé. At the Enterprise locations in Gaspé, this surcharge is GBP 20 per day, charged at the counter and not included in your prepaid rate.

Drivers under 21 are generally not permitted to hire. If you are between 21 and 24, note that Enterprise in Gaspé limits younger drivers to certain vehicle classes, which may include minivans but could exclude larger van categories. Confirm with the counter agent at the time of pickup whether the specific van class you booked is available to you under the young driver policy.

The minimum age and surcharge rules are set by the hire partner at the Gaspé location, not by the booking platform, so always verify the current conditions on your booking confirmation before travelling.

What is the security deposit for a van hire in Gaspé?

When you pick up your van in Gaspé, the hire partner will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically in the range of GBP 200 to GBP 500, though some locations may require up to GBP 750 for certain van classes or during peak periods.

A few important points to keep in mind:

  • The hold is not a charge. It temporarily reduces your available credit and is released after you return the van, provided all hire terms are met.
  • Your bank controls how quickly the hold disappears from your statement after release, which can take up to 15 business days.
  • You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Gaspé van hire counter.
  • Bring a backup credit card in case your primary card is declined.

The exact hold amount is determined by the hire partner at the Gaspé counter and may vary based on the van class and hire duration.

Can I get tolls cashback on my van hire in Gaspé?

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your van hire in Gaspé or anywhere else you drive in Quebec.

Since Quebec uses a cashless toll system, any tolls charged to your van hire, whether through the partner’s toll programme or billed afterwards, are eligible for this benefit. Here is how to claim it:

  • Email [email protected] within 30 days of returning your van in Gaspé.
  • Use the subject line: Tolls Cashback, followed by your reservation number.
  • Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts from your Gaspé van hire and submit promptly after your return.

What are the key Quebec driving rules I should know before driving a van in Gaspé?

Driving a van in Gaspé means following Quebec provincial rules, several of which may differ from what you are used to at home:

  • Winter tyres are mandatory from 1 December through 15 March. Your hire van should already be equipped, but confirm this at the counter before leaving Gaspé.
  • All road signs in Quebec are exclusively in French, including directional and warning signs around Gaspé.
  • A flashing green traffic light or green arrow means you have left-turn priority and opposing traffic must stop. This is the opposite of what many visitors expect.
  • Right turns on red are permitted in Quebec except where signs prohibit it. In Gaspé, watch for posted exceptions.
  • The maximum motorway speed is 100 km/h. School zones drop to 30 km/h, and fines are doubled in active work zones.
  • When a school bus stops with its lights flashing, you must stop at least 5 metres away in both directions. Penalties are severe.
  • Speed camera warning devices are not permitted in Quebec.

Familiarising yourself with these rules before picking up your van in Gaspé will help you avoid fines and drive safely throughout the region.

How does the fuel policy work for a van hire in Gaspé?

Your van hire in Gaspé follows a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid extra charges.

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
  • During your time in Gaspé and the surrounding Gaspésie region, use the correct fuel type for your van. Wrong-fuel incidents are not covered by the fuel policy.
  • Before returning the van in Gaspé, refuel within approximately 15 km of the return location so the gauge does not drop below full on the way back.
  • Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the van without a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. Returning the van full is always the most cost-effective option when hiring in Gaspé.

Can I add an additional driver to my van hire in Gaspé?

Yes, you can add an additional driver to your van hire in Gaspé, either as part of your rate or for a fee paid at the counter.

At Enterprise locations in Gaspé, the additional driver fee is approximately GBP 15 per day when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver to your van hire in Gaspé:

  • The additional driver must be present at the Gaspé counter at pickup.
  • They must present a valid driver’s licence and meet the minimum age requirements. Drivers aged 21 to 24 may be subject to the young driver surcharge.
  • If their licence is not in English or French, an International Driving Permit is recommended.
  • Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the van's protections, including CDW and liability cover. Anyone who drives the van in Gaspé without being named on the contract may void those protections.

Is travel assistance included with my van hire in Gaspé?

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if something goes wrong during your van hire in Gaspé or while driving through the remote Gaspésie region.

Core benefits typically include:

  • Travel insurance with medical cover for up to 5 passengers.
  • Legal assistance in the event of an accident.
  • Compensation for baggage lost by the airline.
  • Flight cancellation insurance.

This cover is particularly relevant for van hires in Gaspé given the region's remote stretches of highway, where access to immediate assistance may be limited. If you experience a medical emergency or need legal support after an incident on the road, contact the assistance line 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001.

Important: this travel assistance benefit applies only to customers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this benefit. Check your booking confirmation for the exact cover terms that apply to your van hire in Gaspé.

Can I return my van to a different city after hiring in Gaspé?

It may be possible to return your van to a different location after picking it up in Gaspé, but one-way availability and fees depend on the specific route, the hire partner, and the vehicle class.

A drop-off fee typically applies when you return a van to a different city or airport. This fee is route-specific and is set by the hire partner, not by the booking platform. For van hires in Gaspé, the fee can vary significantly depending on the destination.

  • During booking, any applicable drop-off fee will appear under the "To pay at destination" section on the details page before you confirm.
  • Your booking confirmation will also list this fee if it applies to your Gaspé van hire.
  • If the fee does not appear during checkout, no one-way charge applies to that specific route.

Cross-border one-way hires, for example returning a van hired in Gaspé to a location in the United States, may be restricted or subject to higher fees. Confirm cross-border permissions with the hire partner at the Gaspé counter before your trip.

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