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Frequently Asked Questions
What does my van hire in Gaspé through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges when I hire a van in Gaspé through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van at Gaspé Airport?
Your van hire counter at Gaspé Airport (YGP) is located inside the terminal building itself, at 60 Rue de l'Aéroport. No shuttle and no consolidated hire centre are required. Once you collect your baggage, walk directly to the hire counter, which is operated by Enterprise.
During normal operating hours, expect roughly 15 to 30 minutes from baggage claim to driving away in your van, which is typical for a small regional airport like Gaspé.
Counter hours are generally Monday through Friday, 8:00 AM to 5:00 PM, with limited Saturday availability. There are no Sunday hours and no after-hours pickup or key-drop service at this location, so plan your van arrival accordingly.
Can I pick up my van at the Gaspé city centre location instead of the airport?
Yes, there is a second van hire location in Gaspé at 164 Boulevard de Gaspé, operated by Enterprise. This city centre branch is separate from the airport counter and is located approximately 10 to 15 minutes from Gaspé Airport (YGP).
Pick-up service is available at this location, though you should contact the branch directly to coordinate arrival. Operating hours follow the same general schedule as the airport counter: Monday through Friday, 8:00 AM to 5:00 PM. After-hours van returns are not available at either location, and no key-drop service is offered.
If you are arriving by air, the airport counter is the more convenient option since it is inside the terminal. The city centre branch may suit you better if your plans begin in downtown Gaspé.
Are there overnight parking restrictions for a hire van in Gaspé?
Yes, Gaspé enforces strict overnight parking rules that directly affect anyone driving a hire van in the area, especially during winter months.
- From 1 November through 30 April, no motor vehicle, including a van, may be parked on town streets between midnight and 7:00 AM. On certain streets such as Rue de la Reine, the restriction runs from 3:00 AM to 7:00 AM.
- Violations result in immediate towing at the owner's expense, and enforcement is active throughout the Gaspésie region.
- Beyond town streets, public rest areas in the Gaspésie region limit van stays to a maximum of four hours, and overnight parking in undeveloped or public land is generally prohibited.
If you are planning extended stops with your van in Gaspé, use designated villages-relais (highway rest villages) or paid campgrounds, which are the safest legal options. These restrictions are more rigorously enforced here than in many other parts of Canada, so plan your van itinerary with overnight stops in mind before you arrive in Gaspé.
How do tolls work when driving a hire van in Gaspé and Quebec?
Quebec operates a cashless toll system, meaning you cannot pay with cash at toll booths when driving your van in or around Gaspé. All toll payments must be handled electronically or online.
When renting a van, your hire partner may offer a toll programme to handle charges automatically:
- Enterprise offers a TollPass service in some areas, with a convenience charge of approximately US$3.95 to US$4.95 per day, not to exceed US$30 per hire period, plus the actual toll amounts.
- If you do not enrol in a toll programme and drive through a cashless toll, the hire company will bill the toll amount plus administrative fees to your credit card, sometimes weeks after your van hire ends.
Ask the counter agent at Gaspé about the toll programme options for your van before you drive away, and review the hire agreement carefully so there are no surprises on your final bill.
What documents do I need to pick up a hire van in Gaspé?
To collect your van in Gaspé, you must present the following physical documents at the counter:
- A valid, unexpired driver’s licence with a photo, in the main driver’s name.
- A major credit card with the driver’s name printed on the physical card, for the authorisation hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or travel tickets (required for visitors from outside Canada).
If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licences in other scripts, an IDP is strongly recommended as a translation aid when hiring a van in Gaspé, even though it is not always strictly required. The IDP must be carried alongside your original licence and cannot be used on its own.
All documents must be physical originals. Digital copies on a phone or tablet are not accepted at the van hire counter in Gaspé.
Is there a young driver surcharge for hiring a van in Gaspé?
Yes, drivers aged 21 to 24 are subject to a young driver surcharge when hiring a van in Gaspé. At the Enterprise locations in Gaspé, this surcharge is GBP 20 per day, charged at the counter and not included in your prepaid rate.
Drivers under 21 are generally not permitted to hire. If you are between 21 and 24, note that Enterprise in Gaspé limits younger drivers to certain vehicle classes, which may include minivans but could exclude larger van categories. Confirm with the counter agent at the time of pickup whether the specific van class you booked is available to you under the young driver policy.
The minimum age and surcharge rules are set by the hire partner at the Gaspé location, not by the booking platform, so always verify the current conditions on your booking confirmation before travelling.
What is the security deposit for a van hire in Gaspé?
When you pick up your van in Gaspé, the hire partner will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically in the range of GBP 200 to GBP 500, though some locations may require up to GBP 750 for certain van classes or during peak periods.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the van, provided all hire terms are met.
- Your bank controls how quickly the hold disappears from your statement after release, which can take up to 15 business days.
- You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Gaspé van hire counter.
- Bring a backup credit card in case your primary card is declined.
The exact hold amount is determined by the hire partner at the Gaspé counter and may vary based on the van class and hire duration.
Can I get tolls cashback on my van hire in Gaspé?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your van hire in Gaspé or anywhere else you drive in Quebec.
Since Quebec uses a cashless toll system, any tolls charged to your van hire, whether through the partner’s toll programme or billed afterwards, are eligible for this benefit. Here is how to claim it:
- Email [email protected] within 30 days of returning your van in Gaspé.
- Use the subject line: Tolls Cashback, followed by your reservation number.
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts from your Gaspé van hire and submit promptly after your return.
What are the key Quebec driving rules I should know before driving a van in Gaspé?
Driving a van in Gaspé means following Quebec provincial rules, several of which may differ from what you are used to at home:
- Winter tyres are mandatory from 1 December through 15 March. Your hire van should already be equipped, but confirm this at the counter before leaving Gaspé.
- All road signs in Quebec are exclusively in French, including directional and warning signs around Gaspé.
- A flashing green traffic light or green arrow means you have left-turn priority and opposing traffic must stop. This is the opposite of what many visitors expect.
- Right turns on red are permitted in Quebec except where signs prohibit it. In Gaspé, watch for posted exceptions.
- The maximum motorway speed is 100 km/h. School zones drop to 30 km/h, and fines are doubled in active work zones.
- When a school bus stops with its lights flashing, you must stop at least 5 metres away in both directions. Penalties are severe.
- Speed camera warning devices are not permitted in Quebec.
Familiarising yourself with these rules before picking up your van in Gaspé will help you avoid fines and drive safely throughout the region.
How does the fuel policy work for a van hire in Gaspé?
Your van hire in Gaspé follows a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid extra charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
- During your time in Gaspé and the surrounding Gaspésie region, use the correct fuel type for your van. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning the van in Gaspé, refuel within approximately 15 km of the return location so the gauge does not drop below full on the way back.
- Keep your final fuel receipt showing the date, time, and station address as proof.
If you return the van without a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. Returning the van full is always the most cost-effective option when hiring in Gaspé.
Can I add an additional driver to my van hire in Gaspé?
Yes, you can add an additional driver to your van hire in Gaspé, either as part of your rate or for a fee paid at the counter.
At Enterprise locations in Gaspé, the additional driver fee is approximately GBP 15 per day when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding a driver to your van hire in Gaspé:
- The additional driver must be present at the Gaspé counter at pickup.
- They must present a valid driver’s licence and meet the minimum age requirements. Drivers aged 21 to 24 may be subject to the young driver surcharge.
- If their licence is not in English or French, an International Driving Permit is recommended.
- Both the main driver and the additional driver must sign the hire agreement.
Only drivers listed on the hire agreement are covered by the van's protections, including CDW and liability cover. Anyone who drives the van in Gaspé without being named on the contract may void those protections.
Is travel assistance included with my van hire in Gaspé?
Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if something goes wrong during your van hire in Gaspé or while driving through the remote Gaspésie region.
Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
This cover is particularly relevant for van hires in Gaspé given the region's remote stretches of highway, where access to immediate assistance may be limited. If you experience a medical emergency or need legal support after an incident on the road, contact the assistance line 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001.
Important: this travel assistance benefit applies only to customers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this benefit. Check your booking confirmation for the exact cover terms that apply to your van hire in Gaspé.
Can I return my van to a different city after hiring in Gaspé?
It may be possible to return your van to a different location after picking it up in Gaspé, but one-way availability and fees depend on the specific route, the hire partner, and the vehicle class.
A drop-off fee typically applies when you return a van to a different city or airport. This fee is route-specific and is set by the hire partner, not by the booking platform. For van hires in Gaspé, the fee can vary significantly depending on the destination.
- During booking, any applicable drop-off fee will appear under the "To pay at destination" section on the details page before you confirm.
- Your booking confirmation will also list this fee if it applies to your Gaspé van hire.
- If the fee does not appear during checkout, no one-way charge applies to that specific route.
Cross-border one-way hires, for example returning a van hired in Gaspé to a location in the United States, may be restricted or subject to higher fees. Confirm cross-border permissions with the hire partner at the Gaspé counter before your trip.
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