Aluguel de Carros National em California

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em California, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em California.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em California são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em California cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

To pick up your National rental car in California, you must present all documents in physical form. Digital copies are not accepted at the counter.

• A valid, original driver's license in the main driver's name
• A passport or government-issued photo ID
• A major credit card with the driver's name printed on the card, used for the security deposit hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid on its own.

At National locations across California, including major airports such as LAX, SFO, and SAN, the counter agent may also request a second form of photo ID, particularly if you are paying with a debit card or renting a higher-value vehicle category. Bring a backup credit card in your name as well, in case your primary card is declined during the deposit authorization.

At Los Angeles International Airport (LAX), National operates its rental counter at 9020 Aviation Blvd. After collecting your baggage, take the rental car shuttle from the designated stop at baggage claim to reach the National counter.

National Emerald Club members can use the Emerald Aisle at LAX, which allows you to select your vehicle directly from the lot without waiting at the counter. If you are not an Emerald Club member, proceed to the counter, present your documents, and sign the rental agreement before receiving your vehicle.

• Shuttle stop: follow signs from baggage claim at LAX terminals
• Counter address: 9020 Aviation Blvd, Los Angeles, California
• After-hours return: not available at LAX; the counter does not offer a key-drop option

At San Francisco International Airport (SFO), National is located at the Rental Car Center at 780 N McDonnell Rd. After-hours returns are available at SFO: park in the shared return area, leave the keys inside the unlocked vehicle, remove your belongings, and board the AirTrain from Level 1. Always confirm your specific California location's hours on your booking confirmation, as counter hours can vary by airport.

Yes, National applies a young driver surcharge in California for renters under 25 years old.

In the United States, the standard minimum age to rent without additional fees is 25. Drivers aged 21 to 24 can rent from National in California but will be charged a daily young-renter surcharge at the counter. This fee is not included in your prepaid rate and is paid locally when you pick up the vehicle.

• National's additional driver fee for Alamo, National, and Enterprise is US$15 per day plus applicable taxes
• Vehicle class restrictions apply: categories such as full-size SUVs, premium, luxury, convertibles, and vans are typically restricted to renters aged 25 and older
• Economy, compact, and intermediate SUV classes are generally available to drivers aged 21 to 24

California does not have a state law requiring National or other rental companies to rent to drivers under 21, so the minimum age at most California locations is 21. Always verify the surcharge amount and eligible vehicle classes on your booking confirmation, as amounts can vary between airport and city locations across California.

California uses the FasTrak electronic toll system on all toll roads, bridges, and express lanes statewide. Cash payment is no longer accepted at most facilities, so understanding how tolls work before driving your National rental car in California is important.

Your National rental vehicle in California will include an electronic toll device or a plate-based billing system. At pickup, you will typically be offered two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during your rental period
• Pay per use: the rental company charges you the actual toll amounts plus daily or administrative processing fees, billed to your card after the rental ends, sometimes weeks later

Common toll costs in California include approximately US$8.50 to US$9.75 per crossing for Bay Area bridges such as the Bay Bridge and Golden Gate Bridge. In Southern California, Orange County toll roads (SR-73, SR-241, SR-261, SR-133) and Los Angeles express lanes (I-10, I-110) add variable charges depending on usage.

If you plan to pay tolls yourself, you can opt out of the National toll program at pickup and pay directly through the toll agency's website, or add your rental vehicle's license plate to a personal FasTrak account for the rental period. Notify the counter agent so they can deactivate the vehicle's default toll device and help you avoid duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your National rental in California.

California has significant toll exposure, particularly in the San Francisco Bay Area (bridge crossings of US$7 to US$15 each) and in Southern California's Orange County toll roads and Los Angeles express lanes. The Tolls Cashback benefit helps offset these costs.

To claim your cashback after returning your National rental car in California:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.

When picking up a National rental car in California, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.

For standard vehicle classes at National locations in the United States, including California, the typical hold is approximately US$300 to US$400. However, the exact amount can vary based on:

• The specific California location (airport versus city counter)
• The vehicle class you are renting (premium and specialty vehicles carry higher holds)
• The rental season and duration

The hold must be placed on a physical, major credit card in the main driver's name, with the driver's name printed on the card. Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit at National counters in California.

After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly it reappears as available credit, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined during authorization.

Not automatically at the level most renters expect. In California, as in most U.S. states, National and other rental companies are not required by state law to include supplemental third-party liability coverage beyond a basic statutory minimum.

Your National rental agreement in California will include state-minimum liability, but this may not be sufficient to cover serious accidents involving injuries or significant property damage to others. For broader protection, you can add Liability Insurance Supplementary (LIS), also referred to as ALI or SLI, which provides coverage up to US$300,000 for third-party bodily injury and property damage.

• LIS/ALI/SLI covers injury and property damage you cause to other people while driving the rental
• It does not cover damage to the National rental vehicle itself (that requires CDW/LDW)
• It does not cover your own injuries or personal belongings

Check your booking confirmation to see whether LIS is included in your selected rate or listed as an optional add-on. If you are unsure whether your personal auto insurance policy or credit card extends liability coverage to a California rental, confirm with your insurer before declining this coverage at the National counter.

Yes, one-way rentals between National locations in California are generally possible, but a drop-off fee may apply depending on the route.

National operates 24 locations across California, including major airports such as LAX, SFO, SAN, OAK, SMF, SJC, BUR, LGB, ONT, SNA, PSP, SBA, FAT, and MRY, as well as some city and resort locations. This wide network makes one-way travel between California cities practical for many itineraries.

• Same-city airport to downtown: often no drop-off fee
• Between different California cities or airports: a drop-off fee typically applies and varies by route, distance, and vehicle class
• The fee is shown under the "To pay at destination" section during booking and on your confirmation

The drop-off fee is paid at the National counter in California and cannot be prepaid through your booking. It is separate from fuel, tolls, and taxes. If you change your return location after booking, the rental may be repriced and the drop-off fee recalculated. Always verify the fee on your confirmation before pickup to avoid surprises at the counter.

Most bookings include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly relevant when driving in California, where some routes pass through remote areas such as the Sierra Nevada, the Mojave Desert, or the coastal ranges far from major cities.

Coverage typically includes:

• Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your National rental in California, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in California, and a brief description of the situation. Follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorization.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the National rental vehicle (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI).

National rental cars in California follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest gas stations to the return location

Refuel within approximately 10 miles or 15 km of the National return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof in case a fuel charge is disputed.

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. At California airport locations such as LAX and SFO, fuel stations are available near the rental car return areas.

For after-hours returns at locations that allow it, such as SFO, leave your fuel receipt in the vehicle and keep a photo of the full gauge on your phone. The Full-to-Full policy applies regardless of whether you return during or after counter hours.

Yes, you can add an additional driver to your National rental in California, either as part of your rate or for a fee paid at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line stating additional driver free of charge. If it is not included, National charges US$15 per day plus applicable taxes for each additional driver in California.

• The additional driver must be present at the National counter in California at pickup
• They must present a valid driver's license and any required ID documents
• They must sign the rental agreement to be covered by CDW/LDW and liability protections
• They must meet the minimum age requirements; a young-driver surcharge may apply if they are under 25

Only drivers listed on the National rental agreement in California are covered by the vehicle's insurance protections. If someone who is not named on the contract drives the vehicle, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit a National branch in California to update the agreement, as phone or chat requests are generally not sufficient to make this change.

Yes, California has FasTrak express lanes on several major freeways, and driving in them without a valid transponder or enrollment in a toll program can result in violations and penalty charges on your National rental.

Express lanes in California that require FasTrak include:

• I-10 and I-110 in the Los Angeles area
• SR-91 in Orange and Riverside counties
• I-15 in San Diego County
• I-580 and I-680 in the Bay Area

Unlike standard toll roads where plate-based billing is an option, express lanes in California are designed for FasTrak transponder use. Solo drivers using express lanes without a transponder may receive a violation notice billed through the rental company, which typically adds high administrative processing fees on top of the toll amount.

Your National rental vehicle in California includes an electronic toll device. If you enroll in the National toll program at pickup (approximately US$11 to US$25 per day), express lane usage is covered. If you opt out, you can add your rental vehicle's license plate to a personal FasTrak account for the rental period to avoid violations. Inform the National counter agent in California if you plan to use your own FasTrak account so they can deactivate the vehicle's default device and prevent duplicate charges.

If you return your National rental car in California after the agreed drop-off time, additional charges may apply once the grace period has passed.

The standard grace period at National and most rental partners is approximately 30 minutes, though this is not guaranteed at every California location. If you exceed the grace period:

• You may be charged for additional hours or a full extra day, depending on how late the return is
• A late return fee may also apply on top of the extra time charge

If you know in advance that you will need the vehicle longer, contact the National location in California or request an extension through your booking before the original return time. Extending the rental in advance is generally less expensive than being charged for an unplanned late return.

For after-hours returns at California locations that allow it, such as SFO, park in the designated return area, leave the keys inside the unlocked vehicle, and keep a photo of the odometer and fuel gauge. Note that LAX does not offer after-hours key drop for National rentals. Your liability for the vehicle continues until the National agent in California formally checks it in, so document the vehicle's condition at drop-off regardless of the time.