The honest way to hire a car in Miami.

Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami.

No. With Hola Car Rentals, all costs and charges for your booking in Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car counters at Miami International Airport are located inside the Rental Car Centre (RCC) at 3900 NW 25th Street, not inside the terminal itself. To reach them, follow these steps after collecting your baggage:

• Take the lift or escalator to Level 3 of your terminal.
• Follow the purple and magenta signs for the MIA Mover train towards the station between the Dolphin and Flamingo garages.
• Board the MIA Mover, which is free and runs frequently. The journey takes approximately 4 minutes.
• Arrive at the RCC and follow signage to your hire company's counter on the upper levels. Vehicle pickup bays are on the lower levels.

From baggage reclaim to the counter, allow 10 to 15 minutes under normal conditions. During peak travel periods at Miami International Airport, allow extra time for queues at the counter itself. The RCC is open 24 hours, though some individual brand counters may have limited hours between roughly 11 p.m. and 5 a.m.

To collect your hire car in Miami, you must present all documents in physical form. Digital copies are not accepted at any counter.

• A valid, original driving licence in the main driver's name. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended.
• A physical, major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Miami from abroad.

Every additional driver must also be present at the Miami counter with their own valid licence and ID. Name mismatches between your licence, passport, and credit card are one of the most common causes of delays at pickup, so verify all documents match before you travel.

It depends on your licence. In Miami, as in the rest of the United States, visitors can generally drive with a valid foreign licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. For licences in other non-English languages, an IDP is strongly recommended even if not strictly required by every counter.

The IDP is a translation document only and must always be carried alongside your original licence. It is not a standalone document and will not be accepted without the original. If you think you may need one, obtain it in your home country before travelling to Miami, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

Miami's expressways, including the Florida Turnpike and I-95 Express lanes, are almost entirely cashless. There are very few cash toll booths, so your hire vehicle will come equipped with an electronic toll device or a plate-based billing system.

At the Miami pickup counter you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your hire period. Rates vary by hire company.
• Pay per use: if you decline the package, the hire company records each toll via transponder or licence plate photo and bills the toll amount plus daily or administrative processing fees to your credit card. Some charges may appear days or weeks after you return the vehicle.

You may also opt out of the hire company's programme and use your own visitor toll pass, such as Florida's Toll Pass. If you do, inform the Miami counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Estimated daily toll costs in the Miami area range from approximately US$5 to US$20, depending on which roads you use. These are estimates only; actual amounts depend on your specific route.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire. This benefit is especially useful in Miami, where cashless expressways such as the Florida Turnpike and I-95 Express lanes mean toll charges accumulate quickly.

To claim your cashback after your Miami hire:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. Note that Tolls Cashback does not mean tolls are included in your booking; you still pay them normally and claim reimbursement afterwards.

Yes, a physical major credit card in the main driver's name is required to rent a car in Miami. The hire company will place a temporary authorisation hold on the card at pickup, typically around US$300 to US$400 for standard vehicles at Miami locations, though the exact amount varies by brand, vehicle class, and season.

Key points to bear in mind:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on it. Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit.
• Even if you prepaid your booking online, you must still present a physical credit card at the Miami counter for the hold.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.
• Bring a backup credit card in your name in case your primary card is declined.

The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the release appears, which can take up to 15 working days.

In Miami, the standard minimum age to rent a car without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-driver surcharge at the counter, and most vehicle classes are restricted to renters aged 25 and older.

Typical young-driver surcharge amounts in the United States vary by partner:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the underage fee. The waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories such as economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV.

Drivers under 21 cannot rent in Miami under standard policies. All age rules are determined at the Miami pickup location and are set by the hire partner.

Yes, you can add an additional driver to your Miami hire, but it must be done at the counter during pickup. The additional driver must be physically present and bring their own valid driving licence and photo ID.

If the additional driver fee is not already included in your booking confirmation, the following daily fees apply at Miami locations:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes. Additional drivers must be at least 25 years old for these brands.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Both the main driver and the additional driver must sign the hire agreement at the Miami counter. Only drivers listed on the agreement are covered by the hire protections such as Collision Damage Waiver (CDW) and liability cover. If someone drives who is not named on the contract, cover may be void and additional charges can apply.

When hiring a car in Miami, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, including theft and vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or persons.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving in Miami. Some U.S. states require hire companies to include a state-minimum liability amount, but this is not guaranteed in Florida. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary cover of up to US$300,000 to your Miami hire.

These two covers work together: CDW protects the hire vehicle, while LIS protects others. Neither covers your personal injuries or belongings, which require separate add-ons (Personal Accident Insurance and Personal Effects Cover respectively). Always verify what is included on your booking confirmation before arriving at the Miami counter.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection. This benefit can be particularly valuable if you experience a medical emergency or other travel disruption while driving in the Miami area or on longer trips through Florida.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Miami hire, contact Terrawind 24 hours a day at the number provided in your booking confirmation, or via WhatsApp at +1 208 910 1001, or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle (that is CDW) or liability to third parties (that is LIS). Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Miami trip.

Yes, one-way hires are available from Miami, allowing you to pick up at Miami International Airport or another Miami location and return the car to a different city or airport. Whether a drop-off fee applies depends on the specific route.

As a practical example, a one-way trip from Miami (MIA) to Orlando (MCO) along the Florida Turnpike may not incur a drop-off fee due to the relatively short distance, while longer or cross-state routes typically do carry a fee. The drop-off fee is route-specific and varies by hire company, vehicle class, and season.

When booking a one-way hire from Miami, the drop-off fee will appear on the rate details page under the section labelled as charges due at the destination. It will not appear on the search results page. Review your booking confirmation to verify the exact amount before pickup.

If you change your return location after booking, the hire may be re-priced and the drop-off fee recalculated. Cross-border one-ways, such as returning outside the United States, may be restricted or carry significantly higher fees depending on the partner.

The standard fuel policy for hires in Miami is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Miami hire:

• At pickup, confirm the starting fuel level with the agent and ensure it is recorded on the hire agreement. Take a photo of the dashboard showing the gauge.
• During your hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the car, refuel within approximately 10 miles or 15 km of the Miami return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at the Miami Rental Car Centre, leave the receipt in the key drop envelope and keep a photo of the full gauge as evidence.

If your flight to Miami is delayed, hire companies will generally hold your reservation for up to 24 hours from the original scheduled pickup time. You do not need to cancel and rebook if your delay falls within that window, provided you arrive during the counter's operating hours.

Keep in mind that some hire counters at the Miami Rental Car Centre have limited overnight hours, roughly 11 p.m. to 5 a.m., even though the RCC facility itself is open 24 hours. Confirm your brand's specific hours in advance.

If your delay is less than 24 hours, proceed to the Miami Rental Car Centre via the free MIA Mover train from Level 3 of your terminal and go directly to your hire company's counter.

If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes in these situations are not guaranteed, but the team will assist where possible. If the booking is forfeited due to a delay beyond 24 hours, no refund will apply under standard policy.