Car Hire
in Edmonton

Hola Car Rentals is a premium partner of the leading car hire companies in Edmonton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Edmonton.

No. With Hola Car Rentals, all costs and charges for your booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in Edmonton or anywhere in Alberta. Every highway, ring road, and city street in the province is completely toll-free, so you will not need a transponder, a toll pass, or any toll payment method during your hire.

This includes major routes you are likely to use around Edmonton, such as Anthony Henday Drive (Highway 216), Yellowhead Trail, and all numbered provincial highways. There are also no congestion charges, emissions zones, or city-centre driving fees of any kind in Edmonton or elsewhere in Alberta.

If your trip takes you into other Canadian provinces that do have toll roads, the Tolls Cashback benefit included with every booking can reimburse up to 5% of your total booking value for tolls paid during the hire period. Keep your toll receipts and submit your claim within 30 days of returning the vehicle.

At Edmonton International Airport (YEG), hire cars are not located inside the main terminal. After collecting your baggage, follow the ground transportation signs to the shuttle stop and board the shuttle to the off-site consolidated hire car facility at 1000 Airport Rd, Leduc, AB. The shuttle runs regularly from the terminal's ground transportation area.

Once at the facility, proceed to your hire brand's counter to present your documents and complete the agreement. Some brands, including Alamo, offer a kiosk-based check-in that lets you print your hire agreement and proceed directly to the car lot and exit booth with your ID, skipping the main counter queue.

Before leaving the lot, inspect the vehicle carefully and document any pre-existing damage with photos or a short video. Counter hours at YEG run from 07:00 to 01:00 daily, and 24-hour drop-off is available for returns outside staffed hours.

Allow extra time after landing for immigration, baggage claim, and the shuttle ride before you are behind the wheel. The full process from baggage claim to driving away typically takes 20 to 45 minutes depending on queue length.

To pick up a hire car in Edmonton, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and is not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents presented at the Edmonton hire counter must be physical originals. Digital documents stored on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, Tolls Cashback is included with every booking, including Edmonton hires, even though Alberta has no toll roads.

Because Edmonton and the rest of Alberta are completely toll-free, you will not encounter any toll charges while driving locally. However, if your trip extends into other Canadian provinces that do operate toll roads, the Tolls Cashback benefit still applies to those charges.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. To claim it, email [email protected] within 30 days of returning the vehicle and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Edmonton counter
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

When you pick up your hire car in Edmonton, the hire partner will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically between CA$ 300 and CA$ 500, though some Edmonton locations may require a minimum authorisation of approximately CA$ 750 depending on the hire brand, vehicle class, and season.

This is not a charge. It is a temporary hold that reduces your available credit until the hire is closed and your bank releases the funds, which can take up to 15 working days after you return the vehicle.

To avoid issues at the Edmonton counter:

• Bring a physical, major credit card with your name printed on the card
• Ensure your card has sufficient available credit to cover the hold plus any expected charges
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation
• Bring a backup credit card in your name in case your primary card is declined

Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit hold at Edmonton hire counters.

Yes, Edmonton has undergone significant road changes in recent years that can be confusing, especially if you are used to a standard grid layout.

Several streets have been converted to one-way traffic as part of active transportation expansions:

• 100 Street between 76 and 83 Avenue is now one-way northbound, with restricted turns at Whyte (82) Avenue
• 113 Street between 105 Avenue and Kingsway is one-way southbound from 106 to 111 Avenue
• 119 Avenue between 50 Street and Wayne Gretzky Drive has traffic diverters at 50, 54, and 66 Streets that force vehicles to turn and block through movements

Whyte Avenue also features scramble crosswalks with dynamic signs that activate a no-turn-on-red restriction only during pedestrian signal phases, which can catch drivers off guard.

On the ring road, Anthony Henday Drive (Highway 216) uses a combination of high-speed directional ramps and loop ramps that differ from typical interchange designs. The ongoing Yellowhead Trail motorway conversion is also removing several at-grade intersections, meaning some streets that previously crossed Yellowhead no longer do so directly.

Allow extra time when navigating central Edmonton, particularly in areas affected by these changes.

Hire cars in Edmonton operate under a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

At the Edmonton pickup counter, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before driving away.

When returning your Edmonton hire:

• Refuel within approximately 10 to 15 km of the return location so the gauge does not drop before you arrive
• Keep the fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the station as backup evidence

If you return the vehicle below the recorded starting level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee.

For after-hours returns at Edmonton locations, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge for your records.

Yes, when you hire a car in Edmonton through Hola Car Rentals, statutory third-party liability cover is included by default. Canadian provincial law requires every vehicle on the road to carry third-party liability insurance, so this cover follows the hire car automatically.

This means you are protected against bodily injury and property damage you may cause to other people while driving your Edmonton hire. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) for higher limits if you prefer additional protection.

It is important to understand what this cover does and does not include:

• It covers injury or property damage to third parties caused by the hire vehicle
• It does not cover damage to the hire vehicle itself (that requires CDW/LDW)
• It does not cover your own injuries or personal belongings
• Cover applies only to drivers named on the hire agreement

Review your booking confirmation before arriving at the Edmonton counter to confirm exactly which protections are included in your rate and whether any optional extras are suitable for your trip.

Yes, you can add an additional driver to your Edmonton hire, either as part of your rate or by paying a fee at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that states additional driver free of charge. If it is not included, the daily fee varies by brand:

• Avis, Budget, and Payless: approximately US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: approximately US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: approximately US$15 per day with no stated cap

To add a driver at the Edmonton counter, the additional driver must be physically present at pickup with their valid driver’s licence and any required ID. If their licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement.

Only drivers named on the agreement are covered by the hire protections. Anyone who drives the Edmonton hire without being listed on the contract may void cover and incur additional charges.

Yes, one-way hires are possible from Edmonton, but a drop-off fee may apply depending on your return location, the hire brand, vehicle class, and travel dates.

When searching for your Edmonton hire, select a different return location during checkout. If a drop-off fee applies to your route, it will appear on the rate details page under the to pay at destination section before you confirm the booking. This fee is not prepaid and is paid directly at the Edmonton pickup counter.

Some general patterns to bear in mind:

• Returning to another Edmonton location such as a downtown branch from the airport often carries no drop-off fee
• Returning to a different city such as Calgary typically does incur a one-way fee
• Cross-border one-ways between Canada and the United States may be restricted or carry higher fees depending on the hire partner

If you need to change your return location after booking your Edmonton hire, contact support as soon as possible, since route changes can reprice the booking and recalculate the drop-off fee. Always verify the fee shown on your confirmation matches what the counter presents at pickup.

If your flight is delayed and you arrive later than your scheduled Edmonton pickup time, the hire partner will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during the counter's staffed hours.

Counter hours at Edmonton International Airport (YEG) run from 07:00 to 01:00 daily, so plan your arrival accordingly. If you land outside those hours, you may not be able to complete the hire until the counter reopens.

If your delay is less than 24 hours, no action is typically required, but arriving during staffed hours is essential. If your delay will exceed 24 hours from the original Edmonton pickup time, contact support as soon as possible:

• WhatsApp: +1 (786) 999-8312
• Email: [email protected]

Changes in these situations are not guaranteed, but the team will assist where possible. If the booking is forfeited due to a delay beyond 24 hours without prior contact, a refund may not be applicable. Rebooking may be necessary in that case.

Yes, most bookings include travel assistance cover provided by Terrawind Global Protection, which can help if you experience a medical emergency or other covered incident while driving in Edmonton or elsewhere in Canada.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance while in Edmonton, contact the Terrawind team 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name, your Hola Car Rentals confirmation number, your current location in Edmonton, and a brief description of the situation ready. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claim.

Important: this benefit applies only to travellers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this cover. This benefit also does not cover damage to the hire vehicle itself, which is handled separately by CDW/LDW.

Yes, hire car bookings in Edmonton may include local taxes and fees that are either prepaid in your rate or due at the pickup counter, depending on the rate plan you selected.

Your booking confirmation will clearly show which charges are included in the prepaid total and which are listed under to pay at destination. Common charges that may appear for an Edmonton hire include provincial and federal taxes, airport concession fees at Edmonton International Airport (YEG), and any applicable surcharges set by the hire partner at that location.

To avoid surprises at the Edmonton counter:

• Review the to pay at destination section of your confirmation before travel
• At the counter, ask for an itemised pre-contract and compare it to your confirmation
• If a charge appears that was not disclosed on your confirmation and is not an optional extra you accepted, note it on the contract and contact support after the hire is complete

The No Extra Charges© guarantee covers situations where a tax or fee marked as included on your Edmonton booking confirmation is still charged at the counter. Keep all paperwork and contact support with your confirmation, hire agreement, and final receipt to initiate a review.