National Car Hire
in Edmonton

Hola Car Rentals is a premium partner of the leading car hire companies in Edmonton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Edmonton.

No. With Hola Car Rentals, all costs and charges for your booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Edmonton International Airport (YEG) is located on the P1 level of the main parkade, inside the integrated Rental Car Centre. From baggage claim, exit through Door 8 on Level 1 arrivals and follow the covered pedestrian walkway directly into the parkade. No shuttle or train is required as the facility is walking distance from the terminal.

Once inside the Rental Car Centre, proceed to the National counter, present your driver’s licence, credit card, and booking confirmation, then collect your keys and hire agreement. Your vehicle will be parked in the adjacent parkade on the same P1 level.

Allow approximately 15 to 20 minutes from baggage claim to driving away for domestic arrivals. If you are arriving on an international flight into Edmonton, add at least 20 minutes for immigration and customs processing before reaching the National counter.

No, there are no toll roads in Edmonton or anywhere in Alberta. The entire province is toll-free, so National car hire customers driving in and around Edmonton will not encounter any toll booths, cashless toll lanes, transponder requirements, or congestion charges of any kind.

There are also no emissions zones or city-centre driving fees similar to those found in some European cities. All provincial highways, including routes in and out of Edmonton, are free to use.

If your trip takes you beyond Alberta into provinces that do have toll roads, such as Ontario’s Highway 407 ETR, toll charges would apply in those areas. In that case, the Tolls Cashback benefit included with your booking allows you to claim back up to 5% of your total booking value for any tolls paid during the hire period.

To pick up a National hire car in Edmonton, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid, unexpired driver’s licence with a photograph. The licence must be valid for the entire hire period.
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, to cover the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or travel tickets if you are visiting Edmonton from outside Canada.

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Note that Canadian debit cards are not accepted at the National Edmonton counter for the security deposit. US and international debit cards at airport locations are only accepted when accompanied by a ticketed return travel itinerary matching the renter’s name and address.

Yes, all Hola Car Rentals bookings include the Tolls Cashback benefit, which applies to your National hire in Edmonton even though Alberta itself has no toll roads.

If your Edmonton trip takes you into other Canadian provinces where toll roads exist, such as Ontario’s Highway 407 ETR, you can claim back up to 5% of your total booking value for tolls paid during the hire period.

To claim your cashback after returning the vehicle, email [email protected] within 30 days of drop-off and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the National counter in Edmonton
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When you pick up your National hire car in Edmonton, a temporary authorisation hold will be placed on your credit card. For hires in Canada, the typical hold is approximately GBP 300 to GBP 500, though some locations may require a minimum authorisation of around GBP 750. The exact amount depends on the vehicle class, hire duration, and the specific National location in Edmonton.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after drop-off.

To avoid issues at the National counter in Edmonton, keep the following in mind:

• Only a major credit card in the main driver’s name with the name printed on the physical card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.
• Notify your bank of your travel to Edmonton to prevent fraud blocks on the authorisation.
• Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your National hire in Edmonton, either as part of your rate or by paying a fee at the counter.

For National in Edmonton, the additional driver fee is GBP 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

To add a driver at the National counter in Edmonton, the additional driver must be present at pickup and bring:

• A valid, unexpired driver’s licence
• A passport or government-issued photo ID
• An International Driving Permit if their licence uses a non-Latin alphabet

Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections such as CDW and liability coverage. Anyone who drives the National vehicle in Edmonton without being named on the contract may void those protections entirely.

If you need to add a driver after pickup, visit a National branch in Edmonton to update the agreement, as this typically cannot be done by phone or chat alone.

National hire cars in Edmonton follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at the Edmonton location, verify the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge.

When returning your National vehicle in Edmonton, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, National may charge you for:

• The fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price
• A refuelling service or administrative fee

For after-hours returns at the Edmonton airport location, leave your fuel receipt in the return envelope and keep a photo of the full gauge as evidence. Ask the National agent at pickup to recommend the nearest fuel stations to the YEG return area.

Yes, third-party liability cover is included by default when you hire a National vehicle in Edmonton. Under Canadian provincial law, every hire vehicle in Alberta must carry third-party liability insurance, so this statutory cover is automatically included with your hire.

This means that if you cause injury to another person or damage to another vehicle or property while driving your National hire in Edmonton, the statutory liability cover responds first. However, the default statutory limits may be lower than what you would want in a serious incident.

You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits up to US$300,000. This is available as an add-on through Hola Car Rentals at checkout or at the National counter in Edmonton.

Keep in mind that third-party liability is separate from collision damage waiver (CDW/LDW), which protects the hire vehicle itself. For full protection in Edmonton, most renters carry both. Review your booking confirmation to confirm exactly what is included in your rate before arriving at the National counter.

Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident on Edmonton’s highways or surrounding Alberta roads. However, this benefit does not apply to Canadian or US residents. It is available only to customers travelling from outside North America.

If you are eligible and experience an emergency while driving your National hire in Edmonton or on Alberta highways, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your current location on the Edmonton road network, and a brief description of the situation. Follow the coordinator’s instructions and keep all receipts and reports.

Travel Assistance covers medical emergencies for up to 5 passengers, legal assistance in case of an accident, compensation for airline baggage loss, and flight cancellation. It does not cover damage to the National hire vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your Edmonton hire.

Yes, one-way hires are possible with National, allowing you to pick up in Edmonton and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, vehicle class, and season.

When booking a one-way hire through Hola Car Rentals, the drop-off fee for your Edmonton pickup will be displayed on the rate details page under the section labelled "To pay at destination" before you confirm. This fee is paid directly at the National counter and cannot be prepaid.

Common patterns to expect:

• Edmonton to another Alberta city: a drop-off fee typically applies and varies by distance and vehicle class
• Edmonton to a city in a different province: a drop-off fee usually applies and may be higher
• Cross-border one-ways (for example, Edmonton to a US city): these are often restricted or carry significant fees; confirm availability when booking

If you change your return location after booking, the drop-off fee may be recalculated and the overall rate may reprice. Review your confirmation carefully and contact support if the fee charged at the National counter in Edmonton differs from what was shown during booking.

If your flight to Edmonton is delayed, National will generally hold your reservation for up to 24 hours from the original scheduled pickup time. As long as you arrive at the YEG Rental Car Centre within that window and the counter is open, your booking should be honoured.

If your delay is less than 24 hours, proceed to the National counter on the P1 level of the Edmonton airport parkade as soon as you clear baggage claim or customs. No special action is required for short delays.

If your delay is greater than 24 hours, contact Hola Car Rentals support as soon as possible:

• WhatsApp: +1 (786) 999-8312
• Email: [email protected]

Changes in this situation are not guaranteed, but the support team will assist you as much as possible. Also confirm that you will be arriving during the National counter’s operating hours at Edmonton International Airport, as after-hours arrivals may not be able to complete pickup even if the booking is still active. Keep your flight documentation in case it is needed to support any modification request.

Yes, a young driver surcharge may apply if the main driver or an additional driver is under 25 years old when picking up a National hire in Edmonton. Age restrictions and surcharge amounts for young drivers are set by National and may vary by location and vehicle class.

For National in Edmonton specifically, the additional driver fee structure is GBP 15 per day plus taxes when an additional driver is not included in your rate. Young driver surcharges are separate from this and are assessed at the counter based on the driver’s age at the time of pickup.

To avoid surprises at the National counter in Edmonton:

• Review your booking confirmation for any age-related conditions disclosed at the time of booking
• Ensure all drivers, including additional drivers, meet the minimum age requirements for the Edmonton location
• Be prepared to pay any applicable young driver surcharge directly at the National counter in Edmonton, as this fee is due locally and cannot be prepaid

If you are unsure whether a surcharge applies to your specific situation in Edmonton, contact Hola Car Rentals support before your pickup date.

Returning your National hire car at Edmonton International Airport (YEG) is straightforward. Drive back to the P1 level of the main parkade, the same integrated Rental Car Centre where you picked up the vehicle, and park in the designated National return area near Door 8.

Before arriving at the return area, refuel within approximately 10 to 15 kilometres of the Edmonton airport to comply with the Full-to-Full fuel policy. Keep your fuel receipt as proof.

At the National return area in Edmonton:

• Park in the designated return bay and leave the keys as instructed by the agent
• Allow a National agent to inspect the vehicle with you if one is present
• Request a printed or emailed final receipt confirming the hire is closed
• Keep all paperwork including the hire agreement and fuel receipt

If you are returning outside of counter hours, follow any after-hours key drop instructions provided in your hire agreement. Take a timestamped photo of the fuel gauge and the vehicle’s condition before leaving the Edmonton return area, as you remain responsible for the vehicle until National formally checks it in.

The security deposit hold placed on your credit card at pickup will be released after the contract closes, though your bank may take up to 15 business days to reflect this.