Minivan Hire
in Edmonton

Hola Car Rentals is a premium partner of the leading car hire companies in Edmonton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Edmonton.

No. With Hola Car Rentals, all costs and charges for your booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your minivan pickup at Edmonton International Airport (YEG) is straightforward because the hire facilities are integrated directly with the terminal, no shuttle required.

• From Level 1 arrivals, follow the overhead signs for Rental Cars across a covered pedestrian walkway.
• This walkway leads to the P1 level of the main car park, where all major hire brands are lined up on the ground level outside Door 8.
• Present your driver’s licence, the credit card in the main driver’s name, and your booking confirmation at the counter.
• Allow about 10 minutes to review your hire agreement carefully before signing, as it is a legally binding contract.
• Before leaving the lot, conduct a full 360-degree inspection of your Edmonton minivan, documenting any existing damage with photos and video. Ensure the agent marks and signs off on any pre-existing damage on the official form.

From entering the hire area to driving away, plan for roughly 30 to 40 minutes in total.

No, there are no toll roads anywhere in Alberta, so driving your minivan in Edmonton and throughout the province is completely toll-free.

Unlike many other Canadian and North American destinations, Alberta has no toll highways, cashless toll lanes, congestion charges, or emissions zones. Systems such as the 407 ETR (Ontario) or any E-ZPass-style programme do not operate here. You will not need a transponder, a toll pass, or any toll account for your Edmonton minivan hire.

If your trip takes you beyond Alberta into provinces that do have tolls, such as British Columbia or Ontario, any tolls you pay during the hire period may be eligible for the Tolls Cashback benefit included with your booking (see the dedicated FAQ below for details).

To collect your minivan in Edmonton, you must bring the following physical documents to the counter:

• A valid, original driver’s licence (full and unrestricted) in the main driver’s name. Digital copies are not accepted.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Name mismatches between your licence, passport, and credit card are a common reason for problems at the Edmonton minivan counter, so verify everything matches before you travel.

When you pick up your minivan in Edmonton, the hire partner will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until the hire is closed and your bank releases the hold.

For Canada, typical holds range from approximately GBP 300 to GBP 500 for standard vehicles, though some Edmonton locations may require a minimum authorisation of around GBP 750. Minivans, as a larger vehicle class, may attract holds towards the higher end of that range.

• Only a major credit card with the driver’s name printed on the card is accepted for the hold. Debit and prepaid cards are not accepted.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation in Edmonton.
• Bring a backup credit card in your name in case your primary card is declined.

After you return the minivan, the hold is released by the hire partner, but your bank controls when it reappears on your available credit, which can take up to 15 working days.

Yes, you can generally drive your Edmonton minivan to other Canadian provinces, but you must confirm cross-border permissions with the hire partner before you go.

Most standard hire agreements in Canada allow travel between provinces, but some restrictions apply depending on the hire brand and vehicle class. Minivans are typically permitted for inter-provincial travel, but always verify at the Edmonton counter and check your hire agreement for any geographic restrictions.

• If you plan to drive into the United States, cross-border travel requires explicit written authorisation from the hire company. Not all partners permit this, and additional fees or insurance requirements may apply.
• If your route takes you through provinces with toll roads, such as Ontario's 407 ETR, you will be responsible for those tolls. Keep your receipts, as you may be eligible for Tolls Cashback on your booking.
• Driving the minivan off authorised roads or into restricted areas can void your cover, so review the usage restrictions section of your hire agreement carefully.

Your Edmonton minivan hire includes third-party liability cover by default, as required by Alberta provincial law. Every hire vehicle in Canada must carry statutory third-party liability, so this protection follows the minivan automatically.

Beyond the mandatory liability, your booking may also include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial responsibility if the minivan is damaged or stolen. Check your booking confirmation to see exactly what is included and whether a deductible applies.

• CDW/LDW covers damage to the hire minivan itself, subject to any deductible shown on your confirmation.
• Third-party liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others. You can purchase higher supplemental liability limits at the Edmonton counter if desired.
• CDW/LDW does not cover tyres, the undercarriage, or damage caused by prohibited use such as off-road driving.
• Only drivers named on the hire agreement are covered. Add all additional drivers at the Edmonton counter before driving away.

Review your hire agreement carefully at pickup to confirm all coverages, deductibles, and any exclusions specific to your Edmonton minivan hire.

Yes, the Tolls Cashback benefit is included with every booking, and it applies to your Edmonton minivan hire even though Alberta itself has no toll roads.

If your trip takes you beyond Alberta into a province or region where tolls do exist, such as Ontario's 407 ETR or toll bridges in British Columbia, any tolls you pay during the hire period are eligible for reimbursement of up to 5% of your total booking value.

To claim your cashback after returning the Edmonton minivan:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

Your Edmonton minivan hire uses a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• Ask the agent at the Edmonton counter for the nearest fuel stations to the return location so you can refuel conveniently before drop-off.
• Refuel within approximately 10 miles or 15 km of the return location to ensure the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the Edmonton minivan with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the minivan full is always the most cost-effective option.

For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.

Yes, you can add an additional driver to your Edmonton minivan hire, either as part of your rate or by paying a fee at the counter.

Check your booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, daily fees apply depending on the hire brand at your Edmonton location:

• Avis, Budget, and Payless: GBP 10 per hire day, capped at GBP 50 (plus taxes).
• Hertz, Thrifty, and Dollar: GBP 11 per hire day, capped at GBP 155 (plus taxes).
• Alamo, National, and Enterprise: GBP 13 per day (plus taxes).

The additional driver must be present at the Edmonton counter at pickup with their own valid driver’s licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the minivan’s insurance protections. Anyone who drives the Edmonton minivan without being named on the contract may void cover.

Yes, a young driver surcharge typically applies if the main driver or an additional driver is under 25 years old when picking up a minivan in Edmonton.

The exact surcharge amount varies by hire brand and is paid at the Edmonton counter. It is charged as a daily fee on top of your base hire rate for the duration of the minivan hire. The minimum age to hire in Canada is generally 21, though some brands may set it at 25 for certain vehicle classes, including larger vehicles like minivans.

• For Avis and Budget, additional drivers must be at least 25 years old. Drivers under 25 may be denied as an additional driver or face a surcharge.
• Other brands such as Hertz, Alamo, National, and Enterprise also apply young driver fees, with specific amounts varying by location.
• Check your booking confirmation and the hire agreement at the Edmonton counter for the exact surcharge applicable to your minivan hire.

If you are under 25, factor this daily surcharge into your total cost estimate before finalising your Edmonton minivan booking.

If your flight is delayed, your Edmonton minivan reservation will generally be held for up to 24 hours from the original scheduled pickup time, so a short delay should not cause you to lose your booking.

• If the delay is less than 24 hours, the hire company will hold your minivan reservation. Make sure you arrive during the counter’s opening hours at Edmonton International Airport (YEG).
• If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.
• If you arrive outside counter hours, check your booking confirmation for after-hours pickup instructions specific to your Edmonton hire brand.

To avoid any issues with your Edmonton minivan pickup, keep your confirmation handy and notify the hire partner or Hola Car Rentals support promptly if you anticipate a significant delay. Arriving within 24 hours of your original pickup time is the safest window to protect your reservation.

Yes, most bookings include travel assistance cover through Terrawind Global Protection, and this benefit can be valuable when driving a minivan in and around Edmonton, particularly on longer motorway routes where incidents can occur far from city services.

Cover typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Edmonton minivan hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Important: this travel assistance benefit does not apply to Canadian or US residents. It is designed for visitors travelling internationally. Always check your booking confirmation for the exact terms, limits, and exclusions applicable to your Edmonton minivan hire.

Yes, one-way minivan hires in Edmonton are possible, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class.

When you search for a one-way Edmonton minivan hire on the booking platform, any applicable drop-off fee will be shown on the rate details page under the "To pay at destination" section before you confirm. This fee is set by the hire partner to cover repositioning the minivan between locations and cannot be prepaid.

• Returning the minivan to another Edmonton-area location may carry no drop-off fee, while returning to a different city or province typically does.
• Cross-border one-way hires, for example returning the Edmonton minivan in the United States, may be restricted or carry significantly higher fees. Confirm with the hire partner before booking.
• Changing your return location after booking may reprice the entire hire and recalculate the drop-off fee.

If the counter charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact Hola Car Rentals support after the hire is complete. The No Extra Charges© guarantee covers undisclosed fees that were not shown during the booking process.