Enterprise Car Hire in Edmonton

Hola Car Rentals is a premium partner of the leading car hire companies in Edmonton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Edmonton.

No. With Hola Car Rentals, all costs and charges for your booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Edmonton International Airport is located on the lower level of the parkade. After collecting your baggage, follow the signs towards the parkade and proceed to the lower level, where you will find the Enterprise hire desk.

There is no shuttle or consolidated hire centre at YEG for Enterprise. The counter is accessible directly from the terminal by following car hire signage to the parkade structure.

The Enterprise airport counter at Edmonton operates with extended hours, staying open until 11:59 PM on select days, making it convenient for late-arriving flights. If you are arriving outside counter hours, check your booking confirmation for specific instructions, as no formal after-hours pickup is detailed for this location.

Enterprise operates two main locations in Edmonton with different hours.

• Edmonton International Airport (YEG), located at 1, 1000 Airport Road, Leduc: open Monday through Saturday with hours extending to 11:59 PM on select days, making it suitable for late-arriving flights.
• Downtown Edmonton, located at 10645 101 Street: open Monday through Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, and Sunday 9:00 AM to 12:00 PM.

If your flight is delayed, Enterprise will generally hold your reservation for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible. Always confirm current hours on your booking confirmation, as hours can change on holidays.

No, there are no toll roads anywhere in Alberta, including Edmonton. Enterprise hire customers driving in and around Edmonton will not encounter any toll booths, cashless toll lanes, electronic transponders, or congestion charges.

Alberta has no toll roads province-wide, so you will not need a transponder, a toll pass, or any toll programme enrolment for your Enterprise hire in Edmonton. There are also no emissions zones or city-centre driving fees similar to those found in some European cities.

If you plan to drive your Enterprise hire from Edmonton into other provinces that do have toll roads, such as Ontario (Highway 407 ETR), tolls would apply in those regions. Keep any toll receipts from those trips, as Hola Car Rentals includes Tolls Cashback on all bookings.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Enterprise hires in Edmonton.

Because Alberta has no toll roads, you will not pay any tolls while driving in or around Edmonton. However, if you drive your Enterprise hire into a province with toll roads, such as Ontario, you can claim cashback on those toll charges.

To claim, email [email protected] within 30 days of returning your Enterprise vehicle in Edmonton or at your final drop-off location. Include:

• Your Hola Car Rentals booking confirmation
• The signed hire agreement from Enterprise
• A receipt or statement showing the toll charges paid

The refund covers the lesser of your actual toll costs or up to 5% of your total booking value. Refunds are processed to your original payment method within 7 to 10 business days after approval.

To collect your Enterprise hire in Edmonton, bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or travel tickets

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies on a phone or tablet are not accepted at the Enterprise counter in Edmonton.

When you pick up your Enterprise hire in Edmonton, a temporary authorisation hold will be placed on your credit card as a security deposit. For hires in Canada, this hold is typically in the range of GBP 200 to GBP 300, though some Enterprise locations may require a minimum authorisation of approximately GBP 500 depending on the vehicle class and location.

This is a temporary authorisation, not a charge. Your available credit is reduced by that amount until the hold is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, and it can take up to 15 business days.

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit
• Debit cards and prepaid cards are not accepted
• Virtual or digital-only cards are not accepted at the Enterprise counter in Edmonton

Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your Enterprise hire in Edmonton, either as part of your rate or by paying a fee at the counter.

For Enterprise in Edmonton, the additional driver fee is GBP 10 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Enterprise counter in Edmonton:

• The additional driver must be present at pickup with their original, valid driver’s licence
• They must meet the minimum age requirements for Alberta
• If their licence is not in English or uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement in Edmonton are covered by the vehicle’s protections. Anyone not named on the contract who drives the car may void your coverage.

Edmonton has several road features that can catch first-time visitors off guard when driving an Enterprise hire.

• LRT median lanes: Edmonton’s light rail transit runs in road medians on streets such as Stony Plain Road and 102 Avenue. These lanes reduce traffic to one lane per direction and ban left turns across the tracks. You must use signalised intersections to cross, and some intersections have been permanently closed to north-south traffic since 2025.
• Anthony Henday Drive (Highway 216): This ring road encircles Edmonton and features complex interchanges with braided ramps, flyovers, and semi-directional high-speed left turns. First-time drivers often find the interchange configurations unfamiliar.
• Yellowhead Trail upgrades: Ongoing construction has eliminated several at-grade intersections. Some crossings that previously existed, such as at 149th Street, now require detours via overpasses such as 156th Street.

Plan your routes in advance using a GPS or navigation app before setting out in your Enterprise hire from Edmonton, particularly if you are unfamiliar with the city’s motorway and LRT-integrated road network.

Yes, most Hola Car Rentals bookings, including Enterprise hires in Edmonton, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents.

If you qualify, the coverage includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident, which can be especially useful on Edmonton’s complex motorway interchanges such as Anthony Henday Drive
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your Enterprise hire in Edmonton.

Enterprise hires in Edmonton follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest petrol stations to the return location in Edmonton
• Refuel within approximately 15 km of the return point so the gauge does not drop before you arrive
• Keep your final fuel receipt as proof

If you return the Enterprise vehicle in Edmonton with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the tank was not full at pickup, the starting level must be noted on the agreement, and you only need to return it at that same level.

Yes, renting from Enterprise at Edmonton International Airport (YEG) typically includes additional fees and taxes beyond the base hire rate.

• Alberta vehicle hire tax: 5% applied to hire payments
• Federal GST: 5% applied to the hire
• Airport improvement or concession fees: these vary by provider and are common at YEG

Off-airport Enterprise locations in Edmonton, such as the downtown branch at 10645 101 Street, generally do not carry airport concession fees, which can result in a lower total cost. The trade-off is that downtown locations are approximately 15 to 25 km from YEG, requiring a drive or transit connection before you reach the counter.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Enterprise counter in Edmonton. Review the confirmation carefully before pickup so there are no surprises at the desk.

Yes, one-way hires are possible with Enterprise, allowing you to pick up in Edmonton and return the vehicle in a different city. Whether a drop-off fee applies depends on the specific route, the distance, and the vehicle class.

• Same-city routes, such as Edmonton Airport to downtown Edmonton, often carry no one-way fee
• Routes between Edmonton and other Alberta or Canadian cities typically incur a drop-off fee that varies by distance and vehicle class
• Cross-border one-ways, for example from Edmonton to a US city, may be restricted or carry higher fees depending on Enterprise policies

Any applicable drop-off fee will be shown during the booking process under the section labelled as payable at the destination. Review your confirmation to confirm whether a fee applies to your specific route before finalising your Enterprise hire in Edmonton.

If you need to change your drop-off location after booking, contact support promptly, as changes may reprice the hire and affect fee amounts.

When renting from Enterprise in Edmonton, two main types of coverages are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise vehicle itself. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default when you hire from Enterprise in Edmonton through Hola Car Rentals. You can purchase higher limits as supplementary coverage if you want additional protection.

• CDW or LDW: covers the Enterprise hire vehicle for damage or theft
• Third-party liability: covers injury or damage to others, minimum included by law in Alberta
• Personal accident and personal effects coverage: optional add-ons available at the Enterprise counter in Edmonton

Review your booking confirmation to confirm which coverages are already included in your rate before arriving at the Enterprise counter in Edmonton.