Enterprise Car Hire
in Alberta

Hola Car Rentals is a premium partner of the leading car hire companies in Alberta, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Alberta.

No. With Hola Car Rentals, all costs and charges for your booking in Alberta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alberta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Alberta, so drivers renting from Enterprise will not encounter any toll charges, transponder fees, or cashless toll lanes during their trip.

Unlike many other Canadian provinces and U.S. states, Alberta has no toll highways, no congestion charges, and no emissions zones. Every road, including major routes in and around Calgary and Edmonton, is completely free to drive.

If your trip takes you beyond Alberta into a neighbouring province or U.S. state that does have tolls, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during the rental period. To claim, email [email protected] within 30 days of returning your Enterprise vehicle with your rental agreement and a toll receipt or statement.

To collect your Enterprise hire in Alberta, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for visitors travelling from abroad)

If your driver’s licence is not in English and uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. Alberta follows Canadian federal and provincial rules, and Enterprise counter staff will apply these requirements at pickup.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Alberta.

Yes, Enterprise in Alberta requires a physical major credit card in the main driver’s name, with the driver’s name printed on the card, to place an authorisation hold at pickup.

In Canada, the typical authorisation hold placed by Enterprise and similar partners ranges from GBP 300 to GBP 500, though some locations may authorise up to approximately GBP 750 depending on the vehicle class, season, or specific branch policy.

• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the authorisation hold
• The hold is a temporary authorisation, not a charge, and reduces your available credit until released after return
• Your bank controls how quickly the hold disappears after the rental concludes, which can take up to 15 working days

Even if you prepaid your Enterprise booking online, you must still present a physical credit card at the Alberta counter. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

Yes, the Tolls Cashback benefit is included with every Enterprise booking made through Hola Car Rentals, even though Alberta itself has no toll roads.

If your Enterprise rental takes you outside Alberta into a region with toll roads, such as British Columbia or across the border into the United States, you can claim back up to 5% of your total booking value for tolls paid during the rental period.

How to claim after returning your Enterprise vehicle in Alberta:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed Enterprise hire agreement, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, you can add an additional driver to your Enterprise hire in Alberta, either as part of your rate or by paying a fee at the counter.

For Enterprise in Alberta, the additional driver fee when not included in your rate is GBP 15 per day plus applicable taxes, paid directly at the counter. Some Hola Car Rentals rates include one additional driver free of charge, so check your booking confirmation before pickup.

• The additional driver must be present at the Enterprise counter in Alberta at the time of pickup
• They must bring a valid driver’s licence and any required IDP
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by protections such as CDW/LDW

If you need to add a driver after pickup, you must visit an Enterprise branch in Alberta to update the agreement. Adding an unlisted driver who then drives the vehicle can void your cover.

Enterprise operates an extensive network of locations across Alberta, covering both major airports and neighbourhood branches throughout the province.

Airport locations include:

• Edmonton International Airport (YEG)
• Calgary International Airport (YYC)

City and neighbourhood locations span a wide range of communities, including:

• Edmonton: Downtown, North Edmonton, South Edmonton, West Edmonton, Sherwood Park, and St. Albert
• Calgary: South Downtown, West Downtown, Crowfoot, and Shaganappi, among others
• Other Alberta cities: Red Deer, Lethbridge, Grande Prairie, Fort McMurray, Medicine Hat, Banff, Canmore, Airdrie, Camrose, Cold Lake, Leduc, Lloydminster, Okotoks, and Spruce Grove

With more than 40 locations across Alberta, Enterprise offers one of the broadest coverage networks in the province. To confirm the exact address and opening hours of the Enterprise branch closest to your arrival point, check your booking confirmation or the Enterprise website before travelling.

Enterprise counter hours in Alberta vary by location, and it is important to confirm the specific hours for your branch before arrival.

As a general guide based on typical Alberta branch schedules:

• Downtown Edmonton: Monday to Friday approximately 8:00 AM to 5:00 PM, Saturday and Sunday approximately 9:00 AM to 12:00 PM
• South Downtown Calgary: Monday to Friday approximately 7:30 AM to 6:00 PM, Saturday and Sunday approximately 8:00 AM to 5:00 PM
• Airport locations at YEG and YYC generally operate extended hours to accommodate flight arrivals

Enterprise will hold your reservation for up to 24 hours from the original pickup time if your flight is delayed. If your delay exceeds 24 hours, contact support as soon as possible.

After-hours key drop availability varies by branch. Contact your specific Enterprise location in Alberta directly to confirm whether after-hours return is available and what the procedure is. Always verify hours on your booking confirmation, as holiday schedules may differ.

Enterprise hires in Alberta follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in Alberta with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Alberta has no toll roads, so there are no toll-related fuel considerations. Focus on finding a fuel station near your Enterprise return location in Calgary, Edmonton, or whichever Alberta city you are returning to. Google Maps or your vehicle’s GPS can help locate nearby stations.

Yes, when you hire from Enterprise in Alberta, provincial law requires every hire vehicle to carry third-party liability insurance, and this statutory liability cover is included by default in your hire.

This means you are covered for bodily injury and property damage you may cause to other people while driving the Enterprise vehicle in Alberta. However, you can still purchase higher supplementary liability limits if you want additional protection beyond the provincial minimum.

• Third-party liability (LIS/ALI/SLI) covers injury or property damage to others, not damage to the Enterprise vehicle itself
• Damage to the hire car is covered separately by CDW/LDW (Collision Damage Waiver or Loss Damage Waiver)
• Only drivers listed on the Enterprise hire agreement in Alberta are covered

Review your booking confirmation to see exactly what protections are included in your rate. If you are driving beyond Alberta into a U.S. state, confirm with Enterprise whether your cover extends across the border, as cross-border rules may differ.

Yes, Enterprise allows one-way hires in Alberta, meaning you can pick up in one city and return the vehicle to a different location, though a drop-off fee may apply depending on the route.

How the drop-off fee works:

• The fee is route-specific and varies by the cities involved, the distance, the season, and the vehicle class
• Same-city airport to downtown routes often carry no drop-off fee
• City-to-city routes within Alberta or to other provinces typically do incur a one-way fee
• The fee will appear under the "To pay at destination" section during booking if it applies to your route

If you are considering driving your Enterprise hire from Alberta into another province or across the border into the United States, confirm with Enterprise whether cross-border travel is permitted under your hire agreement, as restrictions may apply and additional fees or documentation could be required.

Check your booking confirmation carefully for any drop-off fee listed before finalising your reservation.

Yes, most bookings made through Hola Car Rentals for Enterprise hires in Alberta include Travel Assistance coverage provided by Terrawind Global Protection, though this benefit does not apply to Canadian or U.S. residents.

For eligible travellers, the coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This can be especially relevant when driving in Alberta's more remote areas, such as routes near Fort McMurray, Banff, or the northern regions, where access to medical facilities may require coordination. If an incident occurs during your Enterprise hire in Alberta, contact the assistance line first before incurring expenses, as some reimbursements require prior authorisation.

To reach assistance 24 hours a day: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready.

Check your booking confirmation to verify eligibility and exact cover terms for your Enterprise hire in Alberta.

It depends on your licence. Visitors hiring from Enterprise in Alberta can generally drive using a valid foreign driver’s licence, but an International Driving Permit (IDP) may be required in certain situations.

• If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory alongside your original licence at the Enterprise counter in Alberta
• If your licence is in a Latin-script language other than English, an IDP is strongly recommended, though not always strictly required
• If your licence is in English, no IDP is needed

The IDP is a translation document only and must always be carried together with your original licence. It is not a standalone licence and will not be accepted without the original.

Obtain your IDP in your home country before travelling to Alberta, as it cannot be issued abroad. Enterprise staff at Alberta locations will apply the requirements set by Canadian provincial law and the hire company's own policies, so it is best to arrive prepared with both documents if there is any doubt.

Enterprise follows a specific cancellation policy that differs from other hire brands, and this applies to Alberta bookings made through Hola Car Rentals.

For Enterprise hires in Alberta, the cancellation window is 48 hours before the scheduled pickup time. Cancellations made within 48 hours of pickup may result in a penalty or forfeiture of the prepaid amount, depending on the rate conditions.

• Cancellations made more than 48 hours before pickup are generally eligible for a full refund
• Cancellations made within 48 hours of the Enterprise pickup time in Alberta may incur a fee
• No-shows, where you do not collect the vehicle and do not cancel, typically result in no refund

If your flight to Alberta is delayed and you will arrive later than planned, Enterprise will hold your reservation for up to 24 hours from the original pickup time. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected].

Always review the specific cancellation terms shown on your Enterprise booking confirmation for Alberta, as conditions can vary by rate type.