Enterprise Car Hire
in Calgary

Hola Car Rentals is a premium partner of the leading car hire companies in Calgary, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Calgary.

No. With Hola Car Rentals, all costs and charges for your booking in Calgary are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Calgary charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Calgary International Airport is located in the Rental Car Facility directly across from baggage claim, on the first floor. No shuttle or train is required, as the facility is on airport grounds and reachable with a short walk after collecting your bags.

Once you land at YYC, follow the signs towards the Rental Car Facility. Proceed to the Enterprise counter on the first floor, where an agent will finalise your hire agreement and hand over your keys. From deplaning to driving away, the process typically takes 20 to 45 minutes, accounting for baggage claim, the walk to the counter, paperwork, and a vehicle inspection at the on-site lot.

The Enterprise airport counter at Calgary operates daily from 7:30 AM to 11:59 PM. If your flight arrives outside those hours, confirm after-hours arrangements directly with Enterprise before your trip.

Enterprise operates city centre branches in Calgary in addition to the airport location. Hours at these neighbourhood branches are shorter than at the airport, so plan your pickup and return accordingly.

• West Downtown (1036 9 Avenue SW): Monday to Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, Sunday 9:00 AM to 12:00 PM
• South Downtown (129 17 Avenue SE): Monday to Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, Sunday closed

Unlike the Calgary airport location, these Enterprise branches do not have extended evening hours. If your travel schedule involves an early morning departure or a late arrival, the YYC airport counter (open daily 7:30 AM to 11:59 PM) is the more practical option. Always verify current hours with Enterprise before your hire date, as hours can change on public holidays.

No, there are no toll roads anywhere in the province of Alberta, including Calgary and its surrounding highways. Enterprise hire drivers in Calgary will not encounter any toll booths, cashless toll lanes, transponder requirements, or congestion charges of any kind.

There is no equivalent of systems like E-ZPass, SunPass, or London's ULEZ operating in Alberta. All provincial highways, including major routes like Deerfoot Trail and Highway 1, are completely toll-free. You will not be billed any toll-related fees by Enterprise at the end of your Calgary hire.

If your trip takes you beyond Alberta into provinces that do have toll roads, such as Ontario's Highway 407 (407 ETR), toll charges may apply in those areas. In that case, Enterprise may bill applicable tolls and administrative fees to your credit card after the hire. Keep receipts for any tolls paid outside Alberta, as you may be eligible to claim Hola Car Rentals' Tolls Cashback benefit.

Yes, Hola Car Rentals includes Tolls Cashback on all bookings, including Enterprise hires in Calgary, and you can claim up to 5% of your total booking value back for tolls paid during your hire period.

Because Alberta has no toll roads, most Calgary-based Enterprise hires will not generate any toll charges within the province. However, if your trip extends into other Canadian provinces where toll roads exist, such as Ontario's 407 ETR, any tolls you pay during the hire period are eligible for the cashback claim.

To claim your cashback after returning your Enterprise vehicle in Calgary or elsewhere:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are processed to the original payment method and typically take 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

When collecting your Enterprise hire in Calgary, you must present the following physical documents at the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling from abroad)

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Enterprise locations in Calgary.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, a major credit card in the main driver’s name with the driver’s name physically printed on the card is required at the Enterprise counter in Calgary. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the authorisation hold.

For Enterprise hires in Canada, the typical security authorisation is approximately GBP 200 to GBP 300, though some Calgary locations may authorise up to GBP 500 depending on the vehicle class and hire duration. This is a temporary authorisation, not a charge, and it reduces your available credit until Enterprise releases it after you return the vehicle. Your bank may take up to 15 working days to reflect the release.

To avoid issues at the Enterprise counter in Calgary:

• Confirm your card is enabled for in-person and international transactions
• Set a travel notice with your bank before departure
• Bring a backup credit card in your own name in case your primary card is declined
• Ensure sufficient available credit to cover the hold plus any expected charges

Even if you prepaid your booking, you must still present a physical credit card at the Enterprise counter in Calgary for the deposit hold.

Enterprise hires in Calgary follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and fuel gauge before leaving the Calgary lot.

When returning your Enterprise vehicle in Calgary, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the vehicle below the recorded starting level, Enterprise may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price
• An additional refuelling service or administrative fee

For after-hours returns at the Calgary airport location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate separate charges.

Yes, you can add an additional driver to your Enterprise hire in Calgary, either as part of your rate or by paying a fee at the counter.

For Enterprise in Calgary, the additional driver fee is GBP 12 per day plus applicable taxes when not included in your rate. Check your booking confirmation before arriving at the counter, as some rates include one additional driver at no extra cost.

To add a driver at the Enterprise counter in Calgary:

• The additional driver must be present at pickup with their valid driving licence (and an IDP if their licence uses a non-Latin alphabet)
• Both the main driver and the additional driver must sign the hire agreement
• Verify the additional driver’s name appears on your printed contract before leaving the lot

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not named on the contract drives the Enterprise vehicle in Calgary, those protections may be void and additional charges could apply. If you need to add a driver after pickup, visit an Enterprise branch in Calgary to update the agreement in person.

Most Hola Car Rentals bookings, including Enterprise hires in Calgary, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of Canada or the United States.

For eligible customers, the cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Enterprise hire in Calgary, for example after a motorway incident or a medical situation while driving in Alberta, contact the Terrawind assistance line before incurring expenses, as some reimbursements require prior authorisation:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Check your booking confirmation for the exact cover terms and limits applicable to your reservation.

Enterprise hires in Calgary booked through Hola Car Rentals typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.

For third-party liability, Canadian provincial law requires every hire vehicle to carry a minimum level of third-party liability cover, so this statutory protection is included by default when you hire with Enterprise in Calgary. You can purchase higher supplementary liability limits (LIS/ALI/SLI) if you want additional protection against claims from other parties.

Key points to confirm at the Enterprise counter in Calgary:

• Verify CDW/LDW is active on your hire agreement and note the deductible amount
• Confirm all drivers are listed on the agreement, as cover applies only to named drivers
• CDW/LDW does not cover tyres, undercarriage, roof, or personal belongings
• Prohibited use such as off-road driving or driving under the influence voids cover

If an incident occurs during your Calgary hire, prioritise safety, contact local authorities if needed, and notify Enterprise immediately using the number on your hire agreement.

Yes, one-way hires are possible with Enterprise in Calgary, but a drop-off fee may apply depending on the route and destination.

The drop-off fee is route-specific and varies by the cities involved, the vehicle class, the season, and Enterprise's fleet positioning needs. Common patterns include:

• Same-city airport to downtown Calgary: often no drop-off fee
• Calgary to another Alberta city: a drop-off fee typically applies and varies by distance
• Calgary to a city in another province: a drop-off fee usually applies and may be higher; cross-border one-ways to the United States may be restricted or require prior approval from Enterprise

During the booking process, the drop-off fee for your specific route will appear on the rate details page under the section labelled as charges due at destination. Review this before confirming your reservation. The fee cannot be prepaid and is settled directly with Enterprise at the Calgary pickup counter.

If you need to change your return location after booking, contact support promptly, as route changes can reprice the hire and recalculate or add a drop-off fee.

The Enterprise counter at Calgary International Airport (YYC) operates daily until 11:59 PM, which covers most late-arriving flights. If your return falls outside operating hours, follow the after-hours return instructions provided in your hire agreement or on your booking confirmation.

General steps for returning your Enterprise vehicle at the Calgary airport location after hours:

• Refuel before arriving at the airport, within approximately 10 to 15 kilometres of the return lot, and keep your fuel receipt
• Return the vehicle to the designated Enterprise lot at 2000 Airport Road NE, following signs from the airport road network
• Complete a vehicle inspection and note any pre-existing or new damage
• Use the key drop box if available, placing your keys and any required paperwork in the provided envelope
• Keep a photo of the fuel gauge showing a full tank and a photo of the odometer before leaving the vehicle

Note that liability for the vehicle may continue until Enterprise formally checks it in during business hours. If you have concerns about after-hours procedures specific to the Calgary Enterprise location, confirm the process directly with Enterprise before your return date.

Enterprise hires in Calgary follow a specific cancellation policy that differs from other hire partners. Because Enterprise belongs to the Alamo/National/Enterprise brand family, a 48-hour cancellation window applies.

Key points about cancelling an Enterprise booking in Calgary:

• Cancellations made more than 48 hours before the scheduled pickup time are generally eligible for a full refund
• Cancellations made within 48 hours of the pickup time may incur a cancellation penalty
• No-shows (failing to pick up without cancelling) typically result in no refund

To cancel or modify your Enterprise reservation in Calgary, use the Manage Booking option in your booking confirmation email or contact Hola Car Rentals support. If you need to change pickup dates or times rather than cancel outright, be aware that changes may reprice the hire based on current availability and rates.

If your flight to Calgary is delayed by less than 24 hours, Enterprise will hold your reservation. For delays exceeding 24 hours, contact support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected], as changes in those situations are not guaranteed.