Dollar Car Hire
in Edmonton

Hola Car Rentals is a premium partner of the leading car hire companies in Edmonton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Edmonton.

No. With Hola Car Rentals, all costs and charges for your booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar hire desk at Edmonton International Airport (YEG) is situated on the ground level of the car park at 1000 Airport Road, Leduc, AB, T9E 8B7.

After collecting your luggage, follow the overhead signs for "Hire Cars" or "Ground Transport" to exit the terminal. The Dollar desk is across the road via a short, covered walkway, so no shuttle or train is required. Once at the desk, you will receive your hire agreement and a key fob indicating your specific bay in the car park. The facility is well-lit and clearly signed, making late-night arrivals straightforward.

When returning your Dollar vehicle in Edmonton, follow the dedicated "Hire Car Return" overhead signs into the car park, park in the designated area, and drop your keys at the Dollar return desk inside the car park. The covered walkway then connects you back to the departures level.

No, there are no toll roads anywhere in Alberta, so driving your Dollar hire in Edmonton or elsewhere in the province involves zero toll charges.

Alberta has no toll roads across the province, meaning there are no transponders, cashless toll lanes, congestion charges, or emissions zones to worry about. You will not encounter systems like E-ZPass, 407 ETR, or any city-centre driving fee similar to those in other regions. Recent government infrastructure investments in Edmonton, including improvements to Deerfoot Trail and Yellowhead Trail, have not introduced any tolls.

If you plan to drive your Dollar hire beyond Alberta into a neighbouring province that does have toll roads, keep your receipts. All bookings include Tolls Cashback, which allows you to claim up to 5% of your total booking value back for tolls paid during the hire. Submit your claim to [email protected] within 30 days of returning the vehicle.

To collect your Dollar hire in Edmonton, you must present the following physical documents at the desk:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on it (debit and prepaid cards are not accepted in Canada)
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if visiting from abroad

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original licence.

Note that in Canada, Dollar and other hire partners do not accept debit cards to qualify for the hire or to cover the excess. Bring a major credit card with sufficient available credit for the authorisation hold, which is typically CAD 300 to CAD 750 at Edmonton locations.

Since Alberta has no toll roads, you will not pay any tolls during a typical Dollar hire in Edmonton. However, if your journey takes you beyond Alberta into a neighbouring province with toll roads, Tolls Cashback still applies to your booking.

Every booking includes Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the hire period. Here is how to claim it after your Edmonton trip:

• Email [email protected] within 30 days of returning your Dollar vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
• Include your full name, travel dates, and the last four digits of the card used for the booking

Refunds are processed to the original payment method and typically arrive within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Yes, Edmonton has several road changes that can catch first-time visitors off guard when driving a Dollar hire, particularly in central areas and on major routes.

The Valley Line West LRT has permanently altered several roads:

• Stony Plain Road has been reduced to one lane in each direction in affected sections
• 102 Avenue between 107 Street and 102 Street is now eastbound-only
• The intersection of Stony Plain Road at 136 Street has been fully closed to north and south traffic since September 2025
• Left turns across LRT tracks are banned at many signalised spots, requiring U-turns or rerouting

On the ring road, Anthony Henday Drive (Highway 216) uses combination interchanges with high-speed left-turn ramps that differ from standard highway diamonds. The Yellowhead Trail motorway conversion has removed several at-grade signals and replaced them with grade-separated interchanges, but some crossings no longer exist, so plan your route before driving.

LRT trains share road lanes in central Edmonton at traffic speeds, so cross tracks only at signalised crossings. Using a GPS or navigation app updated with current Edmonton road data is strongly recommended when driving your Dollar hire in the city.

Yes, a major credit card in the main driver’s name with the driver’s name printed on it is required to collect a Dollar hire in Edmonton.

Dollar accepts major credit cards including Visa, Mastercard, American Express, Diners Club, and Discover. In Canada, debit cards are not accepted to qualify for the hire or to cover the excess. Prepaid cards and virtual or digital-wallet-only cards are also not accepted at the desk.

At collection, Dollar will place a temporary authorisation hold on your card. For Edmonton hires, this is typically CAD 300 to CAD 750 depending on the vehicle class and location. This hold reduces your available credit until your bank releases it after the hire concludes, which can take up to 15 working days.

To avoid issues at the Dollar desk in Edmonton, notify your bank of your travel plans in advance, confirm the card is enabled for in-person transactions in Canada, and bring a backup credit card in your own name.

Yes, you can add an additional driver to your Dollar hire in Edmonton, but the additional driver must be present at the desk at the time of collection.

Requirements for adding an additional driver at the Dollar desk in Edmonton:

• The additional driver must appear in person and present a valid driving licence
• They must sign the hire agreement
• They must meet the minimum age requirements for the hire
• If their licence is not in English or uses a non-Latin alphabet, an IDP is required

If your booking confirmation states "Additional driver free of charge" or "Additional driver included," no fee applies for the first extra driver. If not included, Dollar charges CAD 13.50 per hire day plus taxes, with a maximum cap of CAD 189 plus taxes for Edmonton hires.

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Anyone who drives the Dollar vehicle in Edmonton without being named on the contract may void those protections.

Dollar hires in Edmonton follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps for a smooth fuel return in Edmonton:

• At collection, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the Edmonton International Airport return facility before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Dollar vehicle in Edmonton with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident while driving your Dollar hire in or around Edmonton.

This benefit is designed for travellers visiting from outside North America. Please note that Canadian and US residents do not qualify for this cover.

Travel Assistance typically covers:

• Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness
• Legal assistance in the event of an accident involving your Dollar hire in Edmonton
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving your Dollar hire in the Edmonton area, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW for damage to the hire vehicle or LIS for third-party liability.

Yes, one-way hires are available through Dollar, allowing you to pick up in Edmonton and return the vehicle at a different location.

A drop-off fee may apply depending on the route. This fee is set by Dollar and varies based on the destination city, distance, vehicle class, and season. You can see whether a drop-off fee applies during the booking process under the "To pay at destination" section before confirming your reservation.

Key points for a one-way Dollar hire from Edmonton:

• The drop-off fee is payable at the desk and cannot be prepaid online
• Changing your return location after booking may reprice the hire and recalculate the fee
• Cross-border one-ways (for example, from Edmonton to a US city) may be restricted or carry higher fees depending on Dollar's policies
• Vehicle availability for one-way routes is not guaranteed and should be confirmed at booking

If the drop-off fee shown at the Dollar desk in Edmonton differs from what appeared on your booking confirmation, keep all documentation and contact support, as No Extra Charges© coverage may apply to undisclosed fees.

When collecting a Dollar hire in Edmonton, you have access to several insurance and protection options that cover different risks.

Key coverages to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to or theft of the Dollar hire vehicle. A deductible may apply unless your confirmation states zero deductible. This does not cover damage caused to other vehicles or persons.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving your Dollar hire in Edmonton. Under Canadian provincial law, a statutory minimum third-party liability is included by default when you hire in Canada. You can purchase higher supplementary limits if needed.
• Personal Accident Insurance (PAI): covers your own injuries and those of passengers. This is separate from CDW and LIS.

Review your booking confirmation carefully to see which coverages are already included in your rate. At the Dollar desk in Edmonton, verify that the hire agreement matches your confirmation before signing. If you are unsure whether a coverage is mandatory or optional, ask the agent to itemise each charge.

When you collect your Dollar hire in Edmonton, a temporary authorisation hold will be placed on your credit card as a security deposit. For most standard vehicles rented in Canada, this is typically CAD 300 to CAD 500, though some Edmonton locations may hold up to approximately CAD 750.

Important details about the deposit hold:

• The hold is a temporary authorisation, not a charge, but it reduces your available credit until released
• Only a major credit card in the main driver’s name with the driver’s name printed on it is accepted. Debit cards, prepaid cards, and virtual cards are not accepted at the Dollar desk in Edmonton
• Higher holds may apply for premium or larger vehicle classes
• After returning the Dollar vehicle in Edmonton and the contract closing, the hold is released. Your bank controls when it appears back on your account, which can take up to 15 working days

To prepare, notify your bank before travelling to Edmonton, confirm your card is enabled for in-person transactions in Canada, and bring a backup credit card in your own name in case your primary card is declined.

If your flight to Edmonton is delayed, Dollar will generally hold your reservation for up to 24 hours from the original scheduled collection time, so a short delay should not cause you to lose your booking.

What to expect depending on the length of the delay:

• Delay under 24 hours: your Dollar reservation in Edmonton should be held. Make sure you arrive during the desk’s operating hours, as after-hours collection may not be available at Edmonton International Airport
• Delay over 24 hours: contact support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible

If you arrive at the Dollar desk in Edmonton outside staffed hours, the facility at Edmonton International Airport is well-lit and signage remains visible, but confirm after-hours collection arrangements in advance if your arrival is very late. Your booking confirmation is the best reference for desk hours and any specific instructions for your Dollar hire in Edmonton.