Dollar Car Hire
in Alberta

Hola Car Rentals is a premium partner of the leading car hire companies in Alberta, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Alberta.

No. With Hola Car Rentals, all costs and charges for your booking in Alberta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alberta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Alberta, so Dollar rental customers will not encounter any toll charges, transponder fees, or toll pass programmes during their trip within the province.

Unlike many other Canadian provinces or U.S. states, Alberta has no cashless toll lanes, congestion charges, or emissions zones. Every motorway and road in the province is completely free to drive, including major routes such as Deerfoot Trail in Calgary and the Queen Elizabeth II Highway connecting Calgary and Edmonton.

Because no tolls apply within Alberta, you do not need to purchase a toll package at the Dollar counter, and no toll-related charges will appear on your final hire invoice for driving within the province.

If your trip takes you beyond Alberta into a neighbouring province or U.S. state that does have toll roads, standard toll billing through your Dollar hire agreement would apply for those portions of the journey. Keep receipts for any tolls paid outside Alberta, as Hola Car Rentals includes a Tolls Cashback benefit on all bookings.

The Dollar hire counter at Calgary International Airport (YYC) in Alberta is located at 2000 Airport Road NE, Calgary. The counter operates daily from 07:00 to 23:59 local time.

After collecting your luggage, follow the car hire signs within the terminal towards the hire car area. Dollar provides shuttle or airport pick-up services from this address. If you arrive outside counter hours, contact the location directly before your trip to confirm after-hours arrangements.

For Edmonton-area pickups, the Dollar location serves Edmonton International Airport (YEG) from 1000 Airport Road in Leduc. Hours for that location are not published online, so it is advisable to confirm directly before arrival.

Dollar also operates several neighbourhood locations in Calgary:

• 114 5th Avenue SE: Monday to Friday 08:00 to 16:00, Saturday 09:00 to 13:00, closed Sunday
• 927 6 Avenue SW: Monday to Friday 07:30 to 18:00, Saturday 09:00 to 13:00, Sunday 10:00 to 16:00
• 4101 Macleod Trail SE: Monday to Friday 08:00 to 16:00, Saturday and Sunday 09:00 to 13:00

Bring your booking confirmation, a valid driving licence, and a major credit card in the main driver’s name to the Dollar counter in Alberta.

To collect a Dollar hire car in Alberta, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Alberta.

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory as a translation. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required. The IDP must always be carried alongside your original licence and is not valid on its own.

Visitors hiring from Dollar in Alberta can generally drive on a valid foreign licence. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, all Hola Car Rentals bookings, including Dollar hires in Alberta, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your hire period.

Because Alberta itself has no toll roads, this benefit is most relevant if your Dollar hire takes you into a neighbouring province or U.S. state where toll roads do exist. For example, driving into British Columbia or crossing into Montana may involve toll or border-related road fees depending on your route.

To claim your Tolls Cashback after returning your Dollar hire in Alberta:

• Email [email protected] within 30 days of the vehicle’s return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is processed to the same payment method used for your original booking and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, a physical major credit card in the main driver’s name, with the driver’s name printed on the card, is required at the Dollar counter in Alberta to cover the authorisation hold.

Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the deposit, even if you have already prepaid your booking online.

In Canada, including Alberta, the typical security deposit hold on a credit card ranges from approximately GBP 300 to GBP 500 for standard vehicles, though some Dollar locations may authorise up to GBP 750. The hold is a temporary authorisation, not a charge, and reduces your available credit until it is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.

Tips to prepare before collecting your Dollar hire in Alberta:

• Notify your bank of your travel dates to prevent fraud blocks on in-person authorisations
• Confirm your card has sufficient available credit to cover the hold plus any expected charges
• Bring a backup credit card in your own name in case your primary card is declined

An International Driving Permit (IDP) is not strictly required to rent a Dollar vehicle in Alberta if your licence uses a Latin alphabet and is issued in English or another recognisable language. However, an IDP is mandatory if your licence uses a non-Latin script such as Arabic, Chinese, Japanese, or Cyrillic.

For all other non-English licences, an IDP is strongly recommended as a translation document, even if Dollar in Alberta does not explicitly require one. Carrying an IDP alongside your original licence reduces the risk of complications at the counter or during a roadside check by local authorities.

Important rules to remember:

• The IDP is a translation only and is never valid without your original driving licence
• You must obtain your IDP in your home country before travelling to Alberta, as it cannot be issued once you have left
• Both documents must be physical originals; digital versions are not accepted at the Dollar counter

If you are unsure whether your licence qualifies, obtain an IDP before your trip to Alberta to avoid any issues at the Dollar pick-up counter.

Dollar hires in Alberta follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Alberta:

• At pick-up, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the Dollar return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Dollar vehicle in Alberta with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus an administrative service fee.

If the tank was not full at pick-up, ask the Dollar agent to record the exact starting level on the agreement and return the vehicle at that same level to avoid any dispute.

Yes, you can add an additional driver to your Dollar hire in Alberta, either as part of your rate or by paying a fee at the counter.

For Dollar hires in Alberta, the additional driver fee is GBP 10.50 per hire day plus applicable taxes, with a maximum cap of GBP 147 plus taxes if not included in your rate. Check your booking confirmation to see whether your selected rate already includes one additional driver at no extra cost.

Requirements for adding an additional driver at the Dollar counter in Alberta:

• The additional driver must be physically present at pick-up
• They must present a valid driving licence and any required ID documents
• They must sign the hire agreement at the counter
• If their licence is not in English or uses a non-Latin script, an IDP is required

Only drivers listed on the Dollar hire agreement in Alberta are covered by the vehicle's protections, including CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the agreement may void those protections and result in additional charges.

Yes, provincial law in Alberta requires every hire vehicle to carry third-party liability insurance, so a statutory minimum level of liability cover is included by default when you hire from Dollar in Alberta through Hola Car Rentals.

This means that if you cause injury or property damage to another person while driving your Dollar hire in Alberta, the statutory liability cover follows the vehicle and provides a baseline level of protection.

However, you may want to consider purchasing supplementary liability insurance (LIS/ALI/SLI) for higher cover limits, particularly if you plan to drive outside Alberta into other provinces or across the border. The statutory minimum may not be sufficient for all situations.

It is also important to understand what third-party liability does not cover:

• Damage to the Dollar hire vehicle itself, which requires CDW/LDW
• Your own personal injuries, which require Personal Accident Insurance (PAI)
• Your personal belongings, which require Personal Effects Cover (PEC)

Review your booking confirmation to confirm exactly which coverages are included in your Dollar hire rate for Alberta, and ask the counter agent to clarify the limits on the hire agreement before signing.

Yes, one-way hires between Dollar locations in Alberta are possible, as Dollar operates at both Calgary International Airport (YYC) and Edmonton International Airport (YEG) in Leduc. However, a drop-off fee may apply depending on the specific route and vehicle class.

When booking a one-way Dollar hire in Alberta, the drop-off fee, if applicable, will be displayed on the rate details page under the section labelled as charges due at destination. This fee is not prepaid and is paid directly at the Dollar counter.

Key points to keep in mind for one-way hires in Alberta:

• The drop-off fee is route-specific and varies by vehicle class, season, and availability
• Larger or premium vehicles may carry higher repositioning fees
• The fee is separate from fuel, taxes, and any optional extras
• Changing your drop-off location after booking may reprice the hire and recalculate the fee

If you are considering a cross-border one-way hire from Alberta into the United States or another country, confirm with Dollar whether cross-border travel is permitted under your hire agreement, as restrictions and additional fees often apply.

If you arrive late to pick up your Dollar hire in Alberta, the counter will generally hold your reservation for up to 24 hours from the original scheduled pickup time, provided the location is still open when you arrive.

For flight delays affecting your arrival at Calgary International Airport (YYC) or Edmonton International Airport (YEG) in Alberta, the Dollar counter will typically accommodate you as long as the delay is less than 24 hours and you arrive during operating hours. The YYC Dollar counter is open daily from 07:00 to 23:59, which covers most late-arriving flights.

If your delay is expected to exceed 24 hours:

• Contact Hola Car Rentals support via WhatsApp at the number on your booking confirmation
• Or email [email protected] as soon as possible
• Note that changes beyond the 24-hour window are not guaranteed and the booking may be forfeited without a refund

For Dollar neighbourhood locations in Alberta, which have shorter operating hours than the airport counter, it is especially important to plan your arrival within the published hours to avoid losing your reservation.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Dollar hires in Alberta as well. However, this benefit is available only to non-North American customers. Canadian and U.S. residents do not qualify for this coverage.

For eligible customers hiring a Dollar vehicle in Alberta, the travel assistance coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Alberta's highway network includes long stretches between cities, and if you experience a medical emergency or accident while driving a Dollar hire in a remote area of the province, this cover can be especially valuable.

To reach the assistance line 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation to verify whether this benefit is included in your specific Dollar hire rate for Alberta.

Dollar operates multiple locations in Alberta, each with different hours. Here is a summary of published operating hours:

• Calgary International Airport (YYC), 2000 Airport Road NE: open daily 07:00 to 23:59
• 114 5th Avenue SE, Calgary: Monday to Friday 08:00 to 16:00, Saturday 09:00 to 13:00, closed Sunday
• 927 6 Avenue SW, Calgary: Monday to Friday 07:30 to 18:00, Saturday 09:00 to 13:00, Sunday 10:00 to 16:00
• 4101 Macleod Trail SE, Calgary: Monday to Friday 08:00 to 16:00, Saturday and Sunday 09:00 to 13:00
• Edmonton International Airport (YEG), 1000 Airport Road, Leduc: hours not published online; contact the location directly to confirm

Hours at Dollar locations in Alberta may change on public holidays, so it is advisable to verify directly with the specific branch before your travel date. If you are arriving on a late flight into Calgary, the airport counter's extended hours until midnight make it the most reliable Dollar pick-up option in Alberta.

Arriving outside published hours may result in your reservation being held but the counter being unstaffed. Always plan your Dollar pick-up in Alberta within the confirmed operating window to avoid complications.