Dollar Car Hire
in Calgary

Hola Car Rentals is a premium partner of the leading car hire companies in Calgary, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Calgary.

No. With Hola Car Rentals, all costs and charges for your booking in Calgary are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Calgary charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter at Calgary International Airport (YYC) is located on-site inside the terminal at 2000 Airport Road NE, Calgary, AB T2E 6W5. Because Dollar operates an on-site counter at YYC, you do not need to take a shuttle to reach it. After clearing customs and collecting your baggage, follow the Car Hire signs in the arrivals area to reach the hire desks directly.

Dollar also has city locations in Calgary, including 114 5 Ave SE (T2G 0E2) and 4101 Macleod Trail Southeast (T2G 2R6). Those city branches require you to travel there independently by taxi, rideshare, or public transport, as they are not connected to the airport shuttle system.

Allow roughly 30 to 60 minutes from the moment you land to the moment you drive away, accounting for customs, baggage claim, and counter processing.

No, there are no toll roads anywhere in Alberta, including Calgary. Dollar hire customers driving in and around Calgary will not encounter any toll booths, cashless toll lanes, transponder requirements, or congestion charges. Alberta has no toll system province-wide, so you will pay nothing in road tolls during your hire.

There are also no emissions zones or city-centre driving fees similar to those found in some European cities. Recent government infrastructure investments in Calgary, such as Deerfoot Trail improvements and ring road expansions, do not introduce any tolls.

If your Calgary itinerary takes you into other provinces that do have toll roads, such as Ontario's Highway 407 ETR, those tolls would apply. In that case, the Tolls Cashback benefit included with your booking lets you claim back up to 5% of your Dollar hire total for tolls paid during the hire period.

To pick up your Dollar hire car in Calgary, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets

If your driver's licence is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and cannot replace your licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Calgary. Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold.

All bookings include the Tolls Cashback benefit, which reimburses you for tolls paid during your Dollar hire in Calgary and beyond, up to 5% of your total booking value.

Because Alberta has no toll roads, you will not pay any tolls while driving in Calgary itself. However, if your trip takes you into provinces with toll roads, such as Ontario, you can claim those toll costs back after your hire ends.

To claim your cashback:

• Email [email protected] within 30 days of returning your Dollar vehicle in Calgary
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When you pick up your Dollar hire car in Calgary, the counter will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically in the range of GBP 200 to GBP 400, though some Calgary locations may require a minimum authorisation of approximately GBP 500 depending on the vehicle class and location policies.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after drop-off.

Important requirements for the deposit at the Dollar counter in Calgary:

• The credit card must be a major credit card (not debit, prepaid, or virtual)
• The card must be in the main driver's name with the name printed on the card
• You must have sufficient available credit to cover the hold plus any expected charges

Bringing a backup credit card is strongly recommended in case your primary card is declined.

Dollar hires in Calgary follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up at the Calgary counter, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge.

When returning your Dollar vehicle in Calgary, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your fuel receipt as proof.

If you return the car below the recorded starting level, Dollar may charge you:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

Note that fuel stations near Calgary International Airport (YYC) tend to charge higher prices than stations further from the airport. Refuelling slightly away from the terminal, while still close enough to the return point, can help reduce your fuel cost before returning your Dollar hire.

Yes, you can add an additional driver to your Dollar hire in Calgary, either as part of your rate or by paying a fee at the counter.

For Dollar hires in Calgary, the additional driver fee is GBP 10.00 per hire day plus applicable taxes, with a maximum charge of GBP 140 plus taxes if not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding an additional driver at the Dollar counter in Calgary:

• The additional driver must be present at pick-up
• They must present a valid driver's licence and any required ID
• If their licence uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the Dollar vehicle in Calgary, coverage may be void and additional charges could apply.

Yes, Calgary has several highway features that can catch first-time visitors off guard, and Dollar renters should be aware of them before driving.

Calgary's ring road system (Stoney Trail) and Highway 1 (Trans-Canada) include what are known as half interchanges, meaning ramps exist in only one direction. For example, some interchanges provide eastbound access only, requiring drivers heading westbound to take a detour. These are not clearly marked in the same way as full interchanges found in most North American cities.

Key points for Dollar drivers navigating Calgary:

• Stoney Trail and Highway 1 have multiple half interchanges with one-directional ramps, so plan your route in advance
• The Southwest Calgary Ring Road includes tightly spaced interchanges where some exits are merged, creating non-intuitive merges
• Highway 1 through Calgary alternates between motorway and urban arterial sections, which changes speed limits and driving behaviour
• Ongoing ring road construction means ramp configurations can change; check current conditions before driving

Using a GPS or navigation app is strongly recommended for Dollar rental customers who are unfamiliar with Calgary's evolving road network.

Yes, when you hire a Dollar vehicle in Calgary, a basic level of third-party liability cover is included by default. Canadian provincial law requires every vehicle on the road to carry third-party liability insurance, so this statutory cover follows the car and is included when you hire in Canada.

This means that if you cause injury or property damage to another person while driving your Dollar hire in Calgary, a minimum level of liability protection applies automatically.

However, you may want to consider purchasing higher supplementary liability limits (LIS/ALI/SLI) for additional protection beyond the statutory minimum. This optional cover can be added at the Dollar counter in Calgary.

It is important to understand what each type of cover does:

• Third-party liability covers injury or property damage you cause to others
• CDW/LDW covers damage to the Dollar hire vehicle itself
• These are separate protections and do not replace each other

Review your booking confirmation to confirm exactly what is included in your Dollar rate for Calgary before arriving at the counter.

If you return your Dollar hire car in Calgary after the agreed drop-off time, a grace period of approximately 30 minutes typically applies. After that window closes, additional charges begin to accrue.

For Dollar hires in Calgary, the late return fee structure can be strict:

• After 30 minutes past the scheduled return time, a partial-day charge may apply
• After 90 minutes, a full additional day charge may be added

To avoid unexpected charges on your Dollar hire in Calgary, plan your return with enough time to refuel near the drop-off location and account for any traffic or construction delays on Calgary's ring road or Highway 1, where ongoing expansion work can slow travel times.

If you need more time with your Dollar vehicle in Calgary, contact the hire partner as early as possible to request an extension. Extensions are subject to vehicle availability and may reprice your hire. Do not simply return the car late without notifying Dollar, as this can result in higher fees than a formal extension would cost.

Yes, one-way hires are possible with Dollar in Calgary, but a drop-off fee may apply depending on your return location and route.

When booking a one-way Dollar hire from Calgary, the drop-off fee will be shown during the booking process under the section labelled as charges due at the destination. This fee is route-specific and varies based on the distance between Calgary and your return city, the vehicle class, and the time of year.

Common patterns for Dollar one-way hires from Calgary:

• Returning to another location within Calgary, such as from the airport to a city branch, may not incur a drop-off fee
• Returning to another Alberta city or a different province typically does incur a one-way fee
• Cross-border one-ways, for example from Calgary to a US city, may be restricted or carry significantly higher fees

If you need to change your return location after booking your Dollar hire in Calgary, contact support as early as possible. Mid-hire route changes must be approved by the partner and may increase the fee or affect vehicle availability.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies to Dollar hires in Calgary as well. However, this cover is available only to customers who are not residents of Canada or the United States.

If you qualify, the travel assistance included with your Dollar Calgary booking typically covers:

• Medical cover for up to 5 passengers during the trip
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This is particularly relevant for Dollar renters in Calgary who may be driving on unfamiliar roads such as Stoney Trail or Highway 1, where construction zones and half interchanges can increase the risk of an incident. If an emergency occurs, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001, and provide your Hola Car Rentals confirmation number.

This cover does not include damage to the Dollar hire vehicle (that requires CDW/LDW) or liability to third parties (that requires LIS/ALI/SLI). Check your booking confirmation for the exact terms and limits that apply to your Calgary hire.

Yes, a major credit card in the main driver's name is required to hire a Dollar vehicle in Calgary. The card must have the driver's name physically printed on it and must be presented in person at the Dollar counter.

Debit cards, prepaid cards, gift cards, and virtual or digital-only card numbers are not accepted for the authorisation hold at the Dollar counter in Calgary. Even if you have prepaid your booking in full, you must still present a physical credit card at pick-up for the deposit authorisation.

Key credit card requirements for your Dollar hire in Calgary:

• Must be a major credit card (Visa, Mastercard, American Express, or similar) with a line of credit
• Must be in the main driver's name with the name printed on the card
• Must have sufficient available credit to cover the security hold, which is typically GBP 200 to GBP 750 for Calgary hires, plus any expected charges

If you are travelling internationally to Calgary, notify your bank before your trip to enable in-person and international transactions, and consider bringing a backup credit card in case your primary card is declined at the Dollar counter.