Avis Car Hire
in Edmonton

Hola Car Rentals is a premium partner of the leading car hire companies in Edmonton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Edmonton.

No. With Hola Car Rentals, all costs and charges for your booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Edmonton International Airport (YEG) is located at 1000 Airport Road, directly at the airport facility. The counter is open Sunday through Saturday from 07:00 to 01:00, and a 24-hour key drop is available for after-hours returns.

When you arrive at Edmonton International Airport, follow the car hire signs inside the terminal to reach the Avis desk. Because Avis operates on-site at YEG, there is no off-site shuttle required for airport pickups.

Before leaving the counter, confirm the fuel level is recorded on your hire agreement and ask the agent about the nearest fuel station to the return location so you can refuel before dropping the car off.

The Avis downtown Edmonton location is on Level 2 of City Centre Mall, at the 101st Street escalators across from RBC Royal Bank (10200 102 Street Northwest, Edmonton, AB T5J 4B7). The counter is open until 17:00, so plan your pickup accordingly.

For vehicle return at the downtown Edmonton Avis location:

• Enter City Centre West Parkade from 103rd Street NW
• Follow the Avis arrows to the heated lower-level parkade
• Return keys to the Avis counter on the second level

If you need to return the car after hours, a key drop box is available. Place your completed contract and keys in the box. Note that the downtown Edmonton Avis hours differ from the airport location, so if your flight arrives late, the airport counter at YEG (open until 01:00) may be a better pickup option.

No, there are no toll roads in Edmonton or anywhere in Alberta. The entire province is toll-free, so you will not encounter any toll booths, cashless toll lanes, transponder requirements, or congestion charges while driving your Avis hire in Edmonton.

This means you do not need to purchase a toll package at the Avis counter, and there are no toll-related administrative fees to worry about during your hire period in Edmonton.

If your travel plans take you beyond Alberta into other Canadian provinces or across the border, toll roads may exist in those regions. Keep any toll receipts from those portions of your trip, as Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid during your hire.

To pick up your Avis hire in Edmonton, you must bring the following physical documents:

• Your original, unexpired driver’s licence (physical card, not digital)
• A major credit card in the main driver’s name with the name printed on the card, for the security deposit hold
• Your passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside Canada)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

At the Avis Edmonton counter, all documents must be physical. Digital copies shown on a phone are not accepted. If you think you may need an IDP, obtain it in your home country before travelling, as it cannot be issued abroad.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including your Avis hire in Edmonton. Because Alberta has no toll roads, you will not pay any tolls while driving in Edmonton itself. However, if your trip takes you to other provinces or regions where tolls apply, you can claim cashback on those charges.

To claim your Tolls Cashback after your Avis Edmonton hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals reservation confirmation, the Avis hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

The refund covers the lesser of the total tolls paid or up to 5% of your Hola Car Rentals booking total, and is processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, Avis applies an underage surcharge for drivers aged 21 to 24 at Edmonton locations. Drivers under 21 are not eligible to hire from Avis in Edmonton.

The underage surcharge is added automatically at the counter at pickup and is not included in your prepaid rate. Additional restrictions may also apply for young drivers, including limitations on certain vehicle classes such as luxury cars, minivans, and large SUVs.

For the additional driver fee at Avis Edmonton, the standard rate is GBP 13 per hire day plus taxes, with a maximum charge of GBP 65 plus taxes. Note that for Avis, any additional driver must also be at least 25 years old at the time of pickup.

To avoid surprises at the Edmonton Avis counter, confirm the exact underage surcharge amount when you arrive, as rates can vary. Bring a valid driver’s licence and a major credit card in the young driver’s name if they will be the primary hirer.

Edmonton has several road features that can catch first-time visitors off guard, especially when driving an Avis hire car in the city.

The Valley Line West LRT runs in the median of urban streets like Stony Plain Road and 102 Avenue. These roads have been permanently reconfigured to right-in, right-out access only, with many left turns across the tracks banned. All track crossings require signalised intersections, so mid-block turns are not permitted. If you are used to open multi-lane urban grids, this layout will feel unfamiliar.

Anthony Henday Drive, Edmonton's ring road, uses complex interchange designs including braided ramps, three-level flyovers, and directional ramps for left turns. These differ significantly from standard cloverleaf interchanges found in most cities.

The Yellowhead Trail (Highway 16) is undergoing a motorway conversion that eliminates several signalised intersections and replaces them with grade-separated interchanges or frontage roads. Some cross-streets no longer have overpasses, which can cause unexpected detours.

When picking up your Avis hire in Edmonton, ask the counter agent for a current map or note any active construction zones, as lane reductions and turning bans from ongoing LRT and motorway projects can change routing unexpectedly.

When you pick up your Avis hire in Edmonton, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until the hold is released after you return the vehicle.

For Avis hires in Canada, including Edmonton, the typical hold is approximately GBP 200 to GBP 300, though some locations may authorise up to GBP 400 depending on the vehicle class and hire duration. Premium or specialised vehicles may carry higher holds.

Important requirements for the Edmonton Avis deposit:

• The card must be a major credit card (not debit, prepaid, or virtual)
• The card must be in the main driver’s name with the name physically printed on the card
• Digital wallets and single-use card numbers are not accepted at the counter
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the Avis vehicle in Edmonton, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 working days. Bring a backup credit card in your name in case your primary card is declined.

Travel Assistance included with most Hola Car Rentals bookings can provide support if you experience an emergency during your Avis hire in Edmonton, including situations on highways like Anthony Henday Drive or the Yellowhead Trail. However, this benefit does not apply to Canadian or US residents. It is available only to customers travelling from outside North America.

If you qualify, the Travel Assistance benefit (provided by Terrawind Global Protection) covers:

• Medical cover for up to 5 passengers for non-pre-existing conditions
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day during your Edmonton Avis hire, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Note that Travel Assistance does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Your Avis hire in Edmonton through Hola Car Rentals includes cover that depends on the rate plan you selected. Under Canadian law, every hire vehicle in Edmonton must carry third-party liability insurance by default, so basic statutory liability is included when you hire through Hola Car Rentals in Canada.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis hire vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover:

• Damage or injury you cause to third parties (covered by LIS/ALI/SLI)
• Tires, undercarriage, roof, or keys unless specifically included
• Incidents caused by prohibited use such as off-road driving or driving under the influence

You can also add supplementary liability (LIS/ALI/SLI) for higher third-party protection beyond the statutory minimum required in Alberta. Review your Hola Car Rentals booking confirmation to see exactly which coverages are included in your Edmonton Avis rate and whether any deductible applies before you arrive at the counter.

Avis hires in Edmonton follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Edmonton Avis hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the downtown Edmonton Avis location, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the Avis vehicle in Edmonton with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.

Yes, you can add an additional driver to your Avis hire in Edmonton, but the additional driver must be present at pickup with a valid driver’s licence and must sign the hire agreement at the counter.

For Avis in Edmonton, the additional driver fee is GBP 13 per hire day plus taxes, with a maximum charge of GBP 65 plus taxes, unless your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding a driver to your Edmonton Avis hire:

• The additional driver must be at least 25 years old for Avis
• They must present a valid physical driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• They must be present in person at the Edmonton Avis counter at pickup
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle in Edmonton, coverage may be void and additional charges could apply.

Yes, renting from Avis at Edmonton International Airport (YEG) typically includes additional fees beyond the base hire rate. These are standard charges associated with airport hire locations in Canada and are separate from your prepaid booking total.

Common fees you may see at the Edmonton Avis airport counter include:

• Airport Concession Recovery Fee (ACRF): typically 10% to 20% of the base rate, charged by the airport for operating on airport premises
• Vehicle Licensing Fee: approximately GBP 8 to GBP 12 per day
• Canada GST: 5% applied to the hire charges

If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the Edmonton Avis counter. If you are charged for something not listed on your confirmation, document it carefully and contact Hola Car Rentals support after your hire is complete.