Avis Car Hire
in Alberta

EASTER  45% OFF   

Hola Car Rentals is a premium partner of the leading car hire companies in Alberta, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Alberta.

No. With Hola Car Rentals, all costs and charges for your booking in Alberta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alberta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Avis has a dedicated counter at Calgary International Airport (YYC), located in the Rental Car Centre across the street from the terminal.

Here is how to reach the Avis counter depending on your arrival type:

• Domestic arrival with baggage: From baggage claim, follow signs to the Rental Car Centre lift across the street, take it to the second level, then exit right to reach the Avis counter and Preferred area.
• Domestic arrival without baggage: From security, exit to the second level and proceed to the Rental Car Centre via the north or south ends. The Avis counter is to the right of the lifts.

All hire vehicles are parked adjacent to the Rental Car Centre. The Avis counter at YYC in Alberta is open Sunday through Saturday from 07:00 to 01:00. After-hours key drop is available for returns outside those hours.

The Avis counter at Edmonton International Airport (YEG) in Alberta is located inside the terminal, accessible from the Arrivals and Baggage Claim area.

Follow these steps after landing:

• Follow signs toward Arrivals and Baggage Claim once you exit your gate.
• Proceed to the Avis counter inside the terminal.
• After completing paperwork, collect your vehicle from the parking area outside the baggage claim area. There is no Preferred booth in the parking lot at YEG.

The Avis counter at Edmonton YEG in Alberta is open Sunday through Saturday from 07:00 to 01:00. A 24-hour key drop is available for after-hours returns. If you arrive outside counter hours, follow the key-drop instructions provided in your booking confirmation.

No, there are no toll roads anywhere in Alberta, so your Avis hire will not incur any toll charges while driving within the province.

Alberta has no toll systems, cashless toll lanes, congestion charges, or emissions zones of any kind. You can drive on any highway or road in Alberta, including major routes in Calgary and Edmonton, without needing a transponder or toll pass.

However, if you plan to drive your Avis hire from Alberta into a neighbouring province that does have tolls, such as British Columbia, toll charges may apply on certain routes there. In that case, the Avis hire agreement and any toll device or programme provided by Avis would govern how those charges are billed.

Always confirm cross-border driving permissions with Avis at the counter before leaving Alberta, as some restrictions may apply depending on your hire agreement.

Yes, all Hola Car Rentals bookings, including Avis hires in Alberta, include Tolls Cashback of up to 5% of your total booking value.

Since Alberta has no toll roads, you are unlikely to pay tolls within the province. However, if your Avis hire takes you into a neighbouring region where tolls apply, such as certain routes in British Columbia, you can claim cashback on those toll costs.

To claim your Tolls Cashback after returning your Avis vehicle in Alberta or elsewhere:

• Email [email protected] within 30 days of returning the vehicle.
• Include your Hola Car Rentals reservation confirmation, a copy of the hire agreement signed at the Avis counter, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To pick up your Avis hire in Alberta, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name. If your licence is not in English and uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or travel tickets if you are visiting Canada from abroad.

All documents must be physical originals. Digital or on-screen versions are not accepted at the Avis counter in Alberta. If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required at the Avis counter in Alberta for the authorisation hold.

At pick-up, Avis will place a temporary authorisation hold on your card. For hires in Canada, including Alberta, this hold is typically in the range of GBP 200 to GBP 300, though some locations may require up to approximately GBP 500. The exact amount depends on the vehicle class, location, and hire duration.

Key points to bear in mind:

• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit hold.
• The card must be physically present and have the driver’s name printed on it.
• Even if you prepaid your booking online, you must still present a physical credit card at the Avis counter in Alberta.
• The hold reduces your available credit until released after the vehicle is returned. Your bank may take up to 15 working days to reflect the release.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on in-person authorisations.

Yes, Avis applies a young driver surcharge in Alberta for renters between the ages of 21 and 24.

The surcharge is GBP 20.00 per hire day and applies at Avis locations across Alberta, including Calgary and Edmonton. This fee is charged at the counter and is not included in your prepaid rate.

To be eligible to hire as a young driver at an Avis location in Alberta, you must present:

• A valid driving licence in your name.
• A major credit card with your name printed on the card.

Drivers under 21 are generally not permitted to hire from Avis in Alberta. If you are 25 or older, no young driver surcharge applies.

If you are adding an additional driver to your Avis hire in Alberta, note that the additional driver must also be at least 25 years old under Avis policy. A young driver surcharge may apply separately if the additional driver is between 21 and 24. Confirm all age-related fees with the Avis counter agent at the time of pick-up.

Avis operates several non-airport locations in Alberta, primarily in Calgary and Edmonton, and their hours differ from the airport counters.

Typical hours at Avis non-airport locations in Alberta are:

• Edmonton locations (such as Roper Road and Calgary Trail South): Monday to Friday 07:30 to 18:00, Saturday 08:00 to 15:00, Sunday 09:00 to 15:00.
• Calgary locations (such as 10th Avenue SW): Monday to Thursday 07:00 to 18:00, Friday 07:00 to 19:00, Saturday and Sunday 09:00 to 16:00.

These hours may vary by specific branch and are subject to change on public holidays. Always verify the hours for your chosen Avis location in Alberta before your collection date, as arriving outside operating hours may mean the counter is unstaffed.

After-hours key drop is available at most Avis locations in Alberta for vehicle returns. If you need to pick up outside counter hours, contact the specific Avis branch in advance to confirm whether arrangements can be made.

Yes, when you hire from Avis in Alberta, a minimum level of third-party liability cover is included by default, as required by Canadian provincial law.

Canadian law requires every vehicle on the road to carry third-party liability insurance. This statutory liability follows the hire car and is included when you hire in Canada through Hola Car Rentals. It covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Alberta.

However, the included statutory minimum may not be sufficient for all situations. You have the option to purchase supplementary liability insurance (LIS or SLI) to increase your cover limits, which can provide protection up to higher amounts per incident.

Keep in mind:

• Third-party liability covers damage or injury to others, not damage to the Avis hire vehicle itself. For that, you need CDW or LDW.
• Only drivers listed on the Avis hire agreement in Alberta are covered.
• Driving in restricted areas or breaching the hire terms can void cover.

Review your booking confirmation and the hire agreement at the Avis counter in Alberta to confirm the exact liability limits included in your rate.

Avis hires in Alberta follow a Full-to-Full fuel policy, meaning you receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Avis hire in Alberta:

• At pick-up: Check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the hire: Use the correct fuel type as indicated in the vehicle. Keep fuel receipts in case of any dispute.
• Before return: Refuel within approximately 15 km of the Avis return location in Alberta. Take a photo of the full gauge and keep the final receipt showing the station address, date, and time.

If you return the Avis vehicle in Alberta with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

For after-hours returns at Avis locations in Alberta, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge for your records.

Yes, you can add an additional driver to your Avis hire in Alberta, either as part of your rate or by paying a fee at the counter.

When an additional driver is not included in your rate, Avis charges GBP 10.00 per hire day plus applicable taxes, with a maximum charge of GBP 50.00 plus taxes for the hire period.

Important rules for adding a driver to your Avis hire in Alberta:

• The additional driver must be present at the Avis counter at collection with a valid driving licence and any required identification.
• For Avis in Alberta, the additional driver must be at least 25 years old. If the additional driver is between 21 and 24, a young driver surcharge of GBP 15.00 per day may also apply.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers listed on the Avis hire agreement in Alberta are covered by the hire protections, including CDW and liability cover.

Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the Avis counter in Alberta.

Yes, one-way hires are possible with Avis in Alberta, but a drop-off fee may apply depending on the route and return location.

Avis operates locations in multiple Alberta cities, including Calgary, Edmonton, Fort McMurray, Grande Prairie, Lloydminster, and Medicine Hat, as well as Banff. Returning your Avis vehicle to a different location within Alberta may or may not incur a one-way fee depending on the specific route.

Here is what to expect:

• Same-city airport to city centre returns often carry no drop-off fee.
• Returns between different Alberta cities typically incur a one-way fee that varies by distance and vehicle class.
• Cross-border one-way returns, such as from Alberta to British Columbia, may be restricted or carry higher fees. Always confirm cross-border permissions with Avis at the counter.

The drop-off fee, if applicable, will be shown during the booking process under the section listing charges due at the destination. This fee cannot be prepaid and is paid directly to Avis at collection or return in Alberta.

Review your booking confirmation carefully to confirm whether a one-way fee applies to your specific Avis route in Alberta.

Travel Assistance is included with most Hola Car Rentals bookings, but it does not apply to customers who are residents of Canada or the United States, including those hiring an Avis vehicle in Alberta.

If you are visiting Alberta from outside North America and hiring through Avis, your booking likely includes Travel Assistance provided by Terrawind Global Protection. This cover can be relevant if you experience an unexpected situation during your Avis hire in Alberta, such as a medical emergency on a remote highway or a flight cancellation affecting your return.

The Travel Assistance benefit typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To get help 24 hours a day during your Avis hire in Alberta, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This benefit does not cover damage to the Avis hire vehicle (that requires CDW or LDW) or third-party liability. Check your booking confirmation for the exact terms and cover limits that apply to your reservation.