Avis Car Hire in Calgary

Hola Car Rentals is a premium partner of the leading car hire companies in Calgary, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Calgary.

No. With Hola Car Rentals, all costs and charges for your booking in Calgary are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Calgary charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Calgary International Airport is located on-site inside the terminal at 2000 Airport Rd, Calgary, AB, T2E 6W5. No shuttle or train is required. After collecting your baggage, follow the car hire signs in the arrivals area directly to the Avis desk.

Counter hours at the Calgary airport location are 7:00 AM to 1:00 AM, seven days a week. If you are an Avis Preferred member, you can show your ID at the counter to collect preprinted documents and keys, which speeds up the process considerably.

After-hours vehicle returns are available at the Calgary airport location via a designated key drop, so you are not required to return during staffed hours.

The Avis downtown Calgary location is at 120 10th Ave SW, Calgary, AB, T2R 0A2, approximately 0.94 miles from the city centre. Hours differ from the Calgary airport location and are more limited.

• Monday to Thursday: 7:00 AM to 6:00 PM
• Friday: 7:00 AM to 7:00 PM
• Saturday and Sunday: 9:00 AM to 4:00 PM

After-hours vehicle returns are available at the Calgary downtown Avis location via a 24-hour key drop. If you are planning to pick up or return outside these hours, the Calgary airport Avis counter (open until 1:00 AM daily) may be a more practical option.

Always verify hours on your booking confirmation before travel, as hours may change on public holidays.

No, there are no toll roads anywhere in Alberta, including Calgary. You will not encounter any toll booths, cashless toll lanes, transponder requirements, or congestion charges while driving in Calgary or anywhere else in the province.

Unlike some other Canadian provinces or US states, Alberta has no toll infrastructure at all. There are no programmes equivalent to Ontario's 407 ETR, no city-centre congestion charges, and no emissions zones. All roads, including major routes like Stoney Trail (Highway 201), Deerfoot Trail, and the Trans-Canada Highway through Calgary, are completely toll-free.

If your Avis hire takes you beyond Alberta into provinces that do have tolls, the standard toll billing rules of your hire agreement would apply for those roads. Keep receipts for any tolls paid outside Alberta, as Hola Car Rentals includes Tolls Cashback on all bookings.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including your Avis hire in Calgary. Because Alberta has no toll roads, you will not pay any tolls while driving in Calgary itself. However, if your trip takes you into other provinces where tolls exist, such as Ontario's 407 ETR, you can claim cashback on those charges.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total Hola Car Rentals booking value.

To claim after your Avis hire in Calgary:

• Email [email protected] within 30 days of returning the vehicle
• Include your Hola Car Rentals reservation confirmation, the signed Avis hire agreement, and a receipt or statement showing the toll charges paid
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

To collect your Avis hire in Calgary, you must present the following physical documents at the counter. Digital copies are not accepted.

• Your original, unexpired driver's licence in the main driver's name
• A major credit card with the driver's name printed on the physical card, for the authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory at the Avis Calgary counter. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Debit cards and prepaid cards are not accepted for the authorisation hold at the Avis Calgary counter. Bring a backup credit card in your name as a precaution.

When you pick up your Avis hire in Calgary, a temporary authorisation hold is placed on your credit card. For Canada, typical holds range from approximately GBP 300 to GBP 500, though some Calgary locations may require a minimum authorisation of around GBP 750 depending on the vehicle class and hire duration.

This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 working days after the Avis Calgary hire is closed.

• Only a major credit card in the main driver's name with the name printed on the physical card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• Digital wallets such as Apple Pay or Google Pay are not accepted for the hold

If you prepaid your booking online, you are still required to present a physical credit card at the Avis Calgary counter for the hold. Bring a backup card in case your primary card is declined.

Yes, you can add an additional driver to your Avis hire in Calgary, either as part of your rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included, the first extra driver is free. If it is not included, Avis Calgary charges US$13 per hire day plus applicable taxes, with a maximum cap of US$65 plus taxes for the hire period.

Important requirements for adding a driver at the Avis Calgary counter:

• The additional driver must be physically present at pickup with a valid driver's licence
• They must meet the minimum age requirements for Calgary hires
• For Avis, the additional driver must be at least 25 years old at the time of pickup
• Both the main driver and the additional driver must sign the hire agreement
• If the additional driver's licence is not in English or uses a non-Latin alphabet, an IDP is required

Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void your cover.

Yes, basic third-party liability cover is included by default in your Avis hire in Calgary. Under Canadian provincial law, every hire vehicle in Alberta must carry third-party liability insurance, so this statutory cover is included when you hire through Hola Car Rentals in Calgary.

This means you are covered for bodily injury and property damage you may cause to others while driving your Avis hire in Calgary. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability insurance (LIS/ALI/SLI) for higher limits if you prefer additional protection.

Keep in mind what liability cover does not include:

• Damage to the Avis hire vehicle itself (that requires CDW/LDW)
• Your own personal injuries (that requires PAI)
• Your personal belongings (that requires PEC)
• Incidents involving unauthorised drivers not listed on the Avis Calgary hire agreement

Always review your hire agreement at the Avis Calgary counter to confirm the exact liability limits and any territorial restrictions that apply.

Avis hires in Calgary follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Avis Calgary hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the Calgary Avis location, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Avis Calgary may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Ask the agent at the Calgary counter for the nearest petrol station to the return location when you pick up the vehicle.

Yes, one-way hires with Avis in Calgary are possible, allowing you to pick up in Calgary and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, vehicle class, and season.

When booking a one-way Avis hire from Calgary, the drop-off fee will be shown on the rate details page under the section labelled as charges due at destination. This fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

Key things to know about one-way Avis hires from Calgary:

• Fees vary by destination, distance, and vehicle class
• Cross-border one-ways (for example, Calgary to a US city) may be restricted or carry higher fees depending on Avis policy
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee
• Always verify the drop-off fee on your booking confirmation before travel

If the Avis Calgary counter charges a different fee than what appears on your confirmation, keep all paperwork and contact support after the hire is complete.

If your flight is delayed and you arrive later than your scheduled Avis pickup time in Calgary, your reservation will be held for up to 24 hours from the original pickup time, provided you arrive during counter operating hours.

The Avis counter at Calgary International Airport (YYC) is open from 7:00 AM to 1:00 AM daily, which gives you a wide window to arrive after a delay. The downtown Calgary Avis location at 10th Ave SW has more limited hours, so a late-night arrival is better handled at the airport counter.

• If your delay is less than 24 hours, your Avis Calgary booking will be held automatically
• If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
• Changes beyond the 24-hour window are not guaranteed but the support team will assist where possible

If you arrive after the Calgary airport Avis counter closes at 1:00 AM, plan to pick up the vehicle the following morning during regular hours.

Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to Avis hires in Calgary as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.

If you are eligible, the travel assistance included with your Avis Calgary hire typically covers:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This is particularly relevant for Calgary, where winter driving conditions can increase the risk of incidents on routes like Deerfoot Trail or the Trans-Canada Highway through the city. If you experience a medical emergency or accident during your Avis hire in Calgary, contact the assistance line 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001.

This coverage does not replace CDW/LDW for damage to the Avis vehicle or LIS/ALI/SLI for third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Calgary hire.

Yes, Calgary has some road characteristics that can surprise first-time visitors driving an Avis hire in the city.

The most notable is Highway 1 (Trans-Canada Highway), which becomes a signalised urban boulevard through central Calgary rather than a continuous motorway. Between areas like Crowchild Trail and Deerfoot Trail, you will encounter traffic lights and intersections instead of motorway-style interchanges, which is different from how Highway 1 behaves outside the city.

Other things to be aware of when driving your Avis hire in Calgary:

• Stoney Trail (Highway 201) is a ring road that circles Calgary and is useful for bypassing downtown congestion, but its connections to Highways 1, 1A, 8, and 22X can be confusing without GPS navigation
• Some inner-city streets, particularly in the Beltline area, have undergone temporary one-way conversions due to construction, which can create unexpected detours
• Alberta has no toll roads, so you will not encounter any toll booths or cashless toll lanes anywhere in Calgary

Using GPS navigation is strongly recommended for your Avis hire in Calgary, especially if you are unfamiliar with the city's arterial highway layout. The Avis counter at Calgary Airport can advise on current road conditions at pickup.