Car Hire
at Edmonton Airport

Hola Car Rentals is a premium partner of the leading car hire companies at Edmonton Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip at Edmonton Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Edmonton Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Edmonton Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Edmonton Airport, the hire car counters and vehicles are located on the P1 level of the main car park, directly connected to the terminal via a covered pedestrian walkway. No shuttle or people mover is required.

After collecting your bags from Level 1 arrivals and baggage claim, follow the overhead signs for Hire Cars. The walkway is accessible just left of the baggage claim escalators and leads you across a short covered crossing into the P1 car park, where all major brands including Avis and Hertz have their counters and vehicles on-site.

Once at the counter, present your driver’s licence, credit card in the main driver’s name, and your booking confirmation. Allow 15 to 20 minutes for counter paperwork, upsell review, and vehicle inspection before driving away.

If you are arriving on an international flight, factor in additional time for Canada Border Services Agency processing, which can add anywhere from 20 minutes to over an hour before you reach baggage claim at Edmonton Airport.

The total time from landing to driving away at Edmonton Airport depends largely on whether you are arriving on a domestic or international flight.

• Domestic arrivals: proceed directly to baggage claim, then follow signs to the P1 car park hire counters via the covered walkway. Allow roughly 30 to 45 minutes total.
• International arrivals: you must clear Canada Border Services Agency immigration and customs before reaching baggage claim at Edmonton Airport. This process alone can take 20 minutes to over one hour depending on queue volumes and your documentation.
• Counter processing and vehicle inspection: add 15 to 20 minutes for paperwork, reviewing any optional add-ons, receiving keys, and completing a thorough vehicle walk-around.

In a best-case scenario, plan for at least 45 minutes from touchdown. If you are arriving internationally during a busy period, allow up to two hours or more before you are on the road from Edmonton Airport.

To save time at the counter, have your driver’s licence, credit card, and booking confirmation ready before you reach the desk.

No, there are no toll roads anywhere in Alberta, so you will not encounter any tolls when driving from Edmonton Airport or anywhere else in the province.

Alberta has no toll highways, no congestion charges, and no emissions zones. There is no equivalent of Ontario's 407 ETR, no cashless toll systems, and no transponder programmes required for driving in the Edmonton area or anywhere else in the province.

This means you do not need to worry about toll transponder programmes, daily toll pass fees, or post-rental toll invoices for any driving you do after leaving Edmonton Airport.

If your trip takes you into other provinces that do have toll roads, such as British Columbia or Ontario, standard toll rules and charges would apply there. Keep receipts for any tolls paid outside Alberta, as the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for tolls paid during your rental period.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, and it applies to any tolls you pay during your hire, including if you drive from Edmonton Airport into provinces that do have toll roads.

Alberta itself has no toll roads, so there are no tolls to pay within the province. However, if your trip takes you to British Columbia, Ontario, or other regions with toll systems, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid.

To claim your Tolls Cashback after returning your Edmonton Airport hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your hire car at Edmonton Airport, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. Digital copies are not accepted.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit cards and prepaid cards are not accepted for the deposit.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• If arriving internationally, your entry documents such as a valid visa if required for Canada.

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory at Edmonton Airport. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.

Obtain your IDP in your home country before travelling, as it cannot be issued abroad. All documents presented at the Edmonton Airport hire counter must be physical originals.

It depends on the language and script of your driver’s licence.

At Edmonton Airport, visitors can generally hire a car using a valid foreign driver’s licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In those cases, the IDP serves as a required translation alongside your original licence.

If your licence is in English or uses a Latin alphabet, an IDP is not mandatory but is still recommended as a precaution, since individual hire desks at Edmonton Airport may request one.

Important points to keep in mind:

• The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence.
• You must obtain your IDP in your home country before travelling. It cannot be issued once you have arrived in Canada.
• All documents presented at the Edmonton Airport hire counter must be physical originals. Digital versions are not accepted.

At Edmonton Airport, hire car partners place a temporary authorisation hold on your credit card at pickup. For standard vehicles in Canada, this hold is typically between GBP 200 and GBP 300, though some Edmonton Airport locations may require a minimum authorisation of approximately GBP 500 depending on the brand, vehicle class, and season.

Key things to know about the deposit at Edmonton Airport:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until your bank releases it after the hire ends.
• You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted.
• Premium or speciality vehicles may require a higher hold amount.
• After you return the vehicle, the hold is released by the hire company, but your bank controls when the credit becomes available again, which can take up to 15 working days.

Bring a backup credit card in your name to Edmonton Airport in case your primary card is declined or does not have sufficient available credit. Setting a travel notice with your bank before arrival is also recommended to prevent fraud blocks on the authorisation.

Yes, when you hire a car at Edmonton Airport through Hola Car Rentals, statutory third-party liability cover is included by default, as required by Alberta provincial law. Every hire vehicle in Canada must carry third-party liability insurance, so this baseline protection follows the car automatically.

However, the statutory minimum may not be sufficient for all situations. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your coverage limits up to US$300,000 for bodily injury and property damage you may cause to others while driving your Edmonton Airport hire.

It is important to understand what third-party liability does and does not cover:

• It covers bodily injury and property damage caused to other people or vehicles.
• It does not cover damage to your own hire vehicle. For that, you need CDW or LDW.
• It does not cover your own personal injuries (covered by PAI) or your belongings (covered by PEC).

Review your booking confirmation to confirm the exact liability cover included in your Edmonton Airport hire rate, and consider adding supplementary liability if you want higher protection limits.

Hires picked up at Edmonton Airport follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel experience at Edmonton Airport:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge.
• During your hire, use the correct fuel type as shown in the vehicle. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning to Edmonton Airport, refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns at Edmonton Airport, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.

If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

Yes, you can add an additional driver to your Edmonton Airport hire, either by selecting a rate that includes one free additional driver or by paying a per-day fee at the counter.

The additional driver must be present at the Edmonton Airport hire counter at pickup with their own valid driver’s licence. They must sign the hire agreement before driving the vehicle. Coverages such as CDW and liability insurance apply only to drivers named on the agreement.

Typical additional driver fees at Edmonton Airport when not included in your rate:

• Avis, Budget, and Payless: GBP equivalent of approximately US$10 per hire day, capped at US$50 plus taxes. Additional drivers must be at least 25 years old for these brands.
• Hertz, Thrifty, and Dollar: approximately US$13 per hire day, capped at US$180 plus taxes.
• Alamo, National, and Enterprise: approximately US$14 per day plus taxes.

Check your booking confirmation before arriving at Edmonton Airport. If your rate shows Additional driver free of charge, the first additional driver is included at no extra cost. Any driver beyond the first included one will incur the standard daily fee.

Yes, one-way hires from Edmonton Airport to a different city are generally available, but a drop-off fee may apply depending on your chosen route, hire brand, vehicle class, and season.

How the drop-off fee works for Edmonton Airport one-way hires:

• The fee is route-specific and is set by the hire partner, not by Hola Car Rentals.
• During the booking process, any applicable drop-off fee will be shown on the rate details page under the To pay at destination section before you confirm your reservation.
• If no drop-off fee appears during checkout, none applies to your specific route.
• Cross-border one-ways, for example from Edmonton Airport to a US city, may be restricted or carry significantly higher fees. Confirm availability and conditions during booking.

The drop-off fee cannot be pre-paid and is paid directly at the Edmonton Airport hire desk or at the return location. It is separate from fuel, tolls, and mileage charges.

If the counter charges a different amount than what appeared on your booking confirmation, keep all paperwork and contact support after the hire ends.

If your flight is delayed and you arrive later than your scheduled pickup time at Edmonton Airport, the hire partner will generally hold your reservation for up to 24 hours from the original pickup time.

What to expect depending on the delay length:

• Delay under 24 hours: your booking is held at the Edmonton Airport hire desk. Make sure you arrive during the desk's operating hours, as after-hours pickup may not be available at all desks.
• Delay over 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.

To avoid losing your reservation at Edmonton Airport, do not wait until the last moment to communicate a significant delay. If you arrive outside desk hours, check your booking confirmation for any after-hours key pickup or drop instructions specific to your hire brand at Edmonton Airport.

Keep in mind that international arrivals at Edmonton Airport already face additional processing time through Canada Border Services Agency, so build that into your planning when estimating your actual arrival at the hire desk.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to hires picked up at Edmonton Airport. However, this cover is available only to customers who are not residents of Canada or the United States.

If you qualify, the travel assistance included with your Edmonton Airport hire typically covers:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses during your trip.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This is not the same as CDW or LDW, which covers damage to the hire vehicle itself, or third-party liability insurance. Travel assistance covers personal and travel-related emergencies that may occur while you are driving from Edmonton Airport or anywhere during your hire period.

To use the benefit, contact Terrawind directly before incurring expenses where prior authorisation is required:

• Phone (24/7): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover terms and limits that apply to your Edmonton Airport hire.