Van Hire
in Edmonton

Hola Car Rentals is a premium partner of the leading car hire companies in Edmonton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Edmonton.

No. With Hola Car Rentals, all costs and charges for your booking in Edmonton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Edmonton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Picking up your van at Edmonton International Airport (YEG) is straightforward, with no shuttle required. The Rental Car Centre is located on the P1 level of the main car park, directly connected to the terminal via a covered pedestrian walkway from Level 1 arrivals through Door 8.

Once you arrive at the counter, present the following documents:

• Your driver’s licence (physical, original, unexpired)
• A major credit card in the main driver’s name with the name printed on the card
• Your booking confirmation or printed voucher
• Your passport and any required entry documents

After signing the hire agreement, allow 10 to 15 minutes to review the contract and 15 to 20 minutes to inspect the van before driving out of the car park. If you are arriving on an international flight, factor in 20 or more minutes for baggage and immigration before reaching the counter. When you pick up your van, ask the agent for the nearest fuel station to the return location so you are prepared for drop-off.

No, there are no toll roads anywhere in Alberta, so driving your van in Edmonton and throughout the province is completely toll-free. You will not encounter any toll booths, cashless toll gantries, transponder requirements, or congestion charges similar to London's ULEZ.

This means:

• No toll transponder is needed for your van hire in Edmonton
• No daily toll programme fees apply
• No post-hire toll invoices will be sent to your credit card
• Alberta has no plans to introduce tolls, even with ongoing highway expansion projects such as Deerfoot Trail improvements

If your trip takes you from Edmonton into other Canadian provinces that do have toll roads, standard toll billing through your hire van's transponder or plate-based system would apply in those areas. Keep receipts for any tolls paid outside Alberta, as the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for tolls paid during the hire period.

No, vans over 4,500 kg are prohibited from parking on residential streets in Edmonton under Traffic Bylaw 5590. If your hire van exceeds this weight limit, you must avoid residential street parking entirely or risk being tagged and towed.

Even for lighter vans, Edmonton enforces strict residential parking rules that can catch visitors off guard:

• A 72-consecutive-hour street parking limit applies citywide, after which the van must be moved off-street for at least 48 hours
• Residential Permit Programme zones (such as Boyle Street, Groat Estates, and Northlands) restrict parking to permit holders or impose short time limits such as one to two hours on weekdays
• During major events at venues like Commonwealth Stadium or Re/Max Field, no-parking zones activate immediately in surrounding streets, with fines of GBP 100 plus towing for violations
• Driving a van across pavements or boulevards without a curb cut carries a GBP 250 fine

When picking up your van in Edmonton, ask the hire agent about weight specifications for your specific vehicle so you can plan accordingly.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your van hire, including any tolls incurred if you drive your Edmonton van into provinces that do have toll roads.

Since Alberta itself has no toll roads, this benefit becomes relevant if your hire takes you across provincial borders where tolls apply. To claim your cashback after returning the van:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are processed to your original payment method and typically arrive within 7 to 10 working days after approval. Late submissions received more than 30 days after van return are not accepted, so keep your toll receipts throughout the hire period.

To pick up your van hire in Edmonton, you must present all documents in physical form at the counter. Digital copies are not accepted.

• A valid, original driver’s licence in the main driver’s name (full and unrestricted)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required. Visitors to Canada can generally drive on a valid foreign licence.

Obtain your IDP in your home country before travelling, as it cannot be issued abroad. All named drivers on the hire agreement must present their own valid licence at the Edmonton counter.

No, parking a hire van on a private front-yard driveway in Edmonton is only permitted from 1 April to 31 October. From November through March, this seasonal allowance does not apply, meaning driveway parking for vans is restricted during winter months.

Additional conditions apply even during the permitted season:

• The van must maintain at least 0.6 metres of clearance from the kerb and pavement
• Properties with alley access are not eligible for front-yard driveway parking
• The 72-hour consecutive street parking limit still applies to any van left on a public street
• Fines of GBP 50 apply for improper van or RV parking

If you are hiring a van in Edmonton during the winter period and need overnight or extended parking, plan ahead by confirming parking arrangements with your accommodation before arrival. These restrictions are enforced by the City of Edmonton and are separate from your hire agreement, meaning any fines or towing costs are the renter's responsibility and will not be covered by your booking.

When you pick up your van in Edmonton, the hire partner places a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the bank releases it after you return the van.

For van hires in Canada, typical holds range from GBP 200 to GBP 400, though some Edmonton locations may require a minimum authorisation of approximately GBP 500, particularly for larger or premium van categories.

Key requirements for the deposit:

• The card must be a major credit card (not debit, prepaid, or virtual) with the driver’s name printed on the card
• The card must be in the main driver’s name and presented physically at the counter
• You must have sufficient available credit to cover the hold plus any expected charges
• Digital wallets and virtual card numbers are not accepted

After returning the van in Edmonton, the hold is released by the hire partner, but your bank controls when it reappears on your available credit, which can take up to 15 working days. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, when you hire a van in Edmonton through Hola Car Rentals, third-party liability cover is included by default. Canadian provincial law requires every hire vehicle to carry statutory third-party liability insurance, so this protection follows the van automatically.

This cover protects you against bodily injury and property damage you may cause to others while driving the van. It does not cover:

• Damage to the hire van itself (that requires CDW/LDW)
• Your own injuries (covered by Personal Accident Insurance if purchased)
• Your personal belongings (covered by Personal Effects Cover if purchased)

You can also purchase supplementary liability cover at the Edmonton counter for higher limits if you want additional protection beyond the statutory minimum. Cover applies only to drivers listed on the hire agreement, so make sure every person who will drive the van is added at the counter. Entering restricted areas or driving under prohibited conditions can void cover, so review the hire agreement terms carefully before leaving the Edmonton pickup point.

Van hires in Edmonton follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Edmonton van hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 15 km of the return location at Edmonton International Airport (YEG) so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Ask the hire agent at pickup for the nearest fuel station to the return location

If you return the van below the recorded starting level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee. For after-hours van returns at Edmonton Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.

Yes, you can add an additional driver to your van hire in Edmonton, either as an included benefit depending on your rate or by paying a daily fee at the counter.

Check your booking confirmation for the line "Additional driver free of charge" to see if it is included. If it is not included, fees vary by partner:

• Avis, Budget, and Payless: GBP 10 per hire day, capped at GBP 50 plus taxes
• Hertz, Thrifty, and Dollar: GBP 11 per hire day, capped at GBP 150 plus taxes
• Alamo, National, and Enterprise: GBP 12 per day plus taxes

The additional driver must be present at the Edmonton counter at pickup with their own valid driver’s licence and any required International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the van’s insurance protections, so do not allow anyone not named on the contract to drive the van in Edmonton or elsewhere during the hire period.

Yes, one-way van hires are possible when picking up in Edmonton and returning to a different city, but a drop-off fee may apply depending on the route, hire partner, and vehicle class.

How the fee works for your Edmonton van hire:

• The drop-off fee is route-specific and set by the hire partner, not a fixed amount
• It appears under the "To pay at destination" section during the booking process and on your confirmation
• The fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation
• Cross-border one-way hires (for example, Edmonton to a US city) may be restricted or carry significantly higher fees depending on the partner

If you change your return location after booking your Edmonton van, the hire will be re-priced and the drop-off fee may increase or new restrictions may apply. Always review the hire agreement at the Edmonton counter to confirm the drop-off fee matches your booking confirmation before driving away.

Travel assistance is included with most bookings, but it does not apply to Canadian residents hiring a van in Edmonton. This benefit is available only to non-North American customers, meaning residents of the United States and Canada do not qualify.

For eligible renters driving a van in Edmonton, the travel assistance provided through Terrawind Global Protection typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the hire van (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). If you need assistance during your Edmonton van hire, contact the provider 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover limits and terms that apply to your specific reservation.

Returning your van at Edmonton International Airport (YEG) is simple. Drive back to the same car park where you picked up the van, located on the ground level outside Door 8 on the P1 level of the main car park.

To complete the return smoothly:

• Refuel the van within approximately 15 km of the airport before arriving, keeping your receipt as proof of a full tank
• Return the van to the designated drop-off area in the P1 car park and hand the keys to a hire agent
• Take a photo of the fuel gauge and odometer before leaving the van
• Confirm with the agent that the return has been processed and request a final receipt

The hire partner will release the security deposit hold after the van is checked in, but your bank may take up to 15 working days to reflect the release on your available credit. If you are returning outside of counter hours, check your hire agreement for key drop instructions and keep all documentation including your fuel receipt and dashboard photos. Any post-hire charges such as fuel shortfalls or traffic fines incurred during your Edmonton van hire will be billed to the credit card on file.