Car Hire
in Arizona

Hola Car Rentals is the only premium partner of the top car hire brands operating in Arizona, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Arizona.

No. With Hola Car Rentals, all costs and charges for your booking in Arizona are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Arizona charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Phoenix Sky Harbour International Airport (PHX), Arizona's main hub, hire car collection does not occur inside the terminals. All major brands, including Alamo, Avis, Budget, Enterprise, Hertz, and National, operate from a single consolidated Rental Car Centre located at 1805 E. Sky Harbour Circle South.

To reach it, follow these steps after collecting your luggage:

• Exit baggage claim in Terminal 3 or Terminal 4 and follow the purple signs to the PHX Sky Train® station.
• Board the free Sky Train®, which runs every 3 to 5 minutes, 24 hours a day. The journey to the Rental Car Centre takes approximately 3 to 5 minutes.
• No hire company operates an on-terminal counter in Arizona, so the Sky Train® is the only way to reach the collection area.
• At the Rental Car Centre, present your driving licence, credit card, and booking confirmation at your brand's counter.

The Rental Car Centre and Sky Train® operate 24/7, but individual counter hours vary. If you are arriving very early or late at night in Arizona, verify your brand's specific counter hours in advance.

No, Arizona has no toll roads. All major interstates and highways in Arizona, including I-10, I-17, and I-40, are completely free to drive. There are no electronic toll lanes, cashless gantries, or transponder requirements anywhere in the state.

Because Arizona has no tolls, you do not need to enrol in any hire company toll programme during your time in Arizona. Optional e-toll services offered by brands such as Avis or Budget are not relevant for driving within Arizona.

However, if your trip takes you across state lines from Arizona into California, Nevada, Utah, or Colorado, toll roads do exist in those states. In that case, you may want to ask the counter agent about the hire company's toll programme before departing Arizona, so you are not caught off guard by cashless toll roads in neighbouring states.

Also be aware that the Arizona Department of Transport (ADOT) has warned drivers about scam text messages falsely claiming toll debts under names like "AZDOT." Arizona does not charge tolls, so any such message should be ignored and reported.

To collect your hire car in Arizona, you must bring the following physical documents to the counter:

• A valid, original driving licence in the main driver's name. Digital copies are not accepted.
• A major credit card with the driver's name printed on the card, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driving licence is not in English and does not use a Latin alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

At the Arizona hire counter, all named drivers must be present at collection, show a valid licence, and sign the hire agreement. If you plan to add a second driver to your Arizona hire, that person must also bring their licence and meet the same document requirements.

Yes, Tolls Cashback is included with every Hola Car Rentals booking, including hires that start in Arizona.

Because Arizona itself has no toll roads, the cashback benefit is most relevant if your Arizona hire takes you across state lines into California, Nevada, Utah, or Colorado, where toll roads do exist. Any tolls you pay during those out-of-state portions of your trip are eligible for reimbursement.

The benefit works as follows:

• Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value.
• For example, if your Arizona booking total is US$500, the maximum cashback is US$25.
• To claim, email [email protected] within 30 days of returning the vehicle.

Include your Hola Car Rentals reservation confirmation, a copy of the hire agreement signed at collection in Arizona, and a receipt or statement showing the toll charges paid. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.

In Arizona, the minimum age to hire a car without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire in Arizona but will be charged a daily young-renter fee that varies by brand:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 per rental (plus taxes).
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 per rental (plus taxes).
• Alamo, National, and Enterprise: US$15 per day (plus taxes).

Drivers under 25 hiring in Arizona are also restricted from certain vehicle classes. Economy, Compact, and Intermediate categories are generally available, while Full Size, SUV, Luxury, Premium, Minivan, and Convertible classes typically require the driver to be at least 25.

One exception applies to travellers from Latin America and the Caribbean hiring through Hola Car Rentals with Avis or Budget in Arizona: the young-renter surcharge may be waived for the main driver aged 21 to 24 when the waiver is explicitly shown on the booking confirmation. This exception does not apply to travellers from Europe, Asia, or other regions.

Arizona has several driving rules that differ from neighbouring states and that directly affect hire car drivers:

• Speed limits: Arizona allows speeds up to 85 mph on some highways, higher than California's 70 mph maximum. Always check posted signs, as limits vary by road.
• DUI threshold: Arizona enforces a zero-tolerance DUI policy. Any detectable blood alcohol content can result in arrest, a minimum 10-day jail sentence, and a fine of at least US$1,200 for a first offence. This is stricter than California's 0.08% BAC threshold.
• Cell phones: Arizona's Hands-Off Law (in effect since 2021) prohibits handheld device use while driving for all drivers. Hands-free use is permitted for adults. Texting while driving is banned for everyone.
• Right turn on red: Permitted after a full stop unless a sign prohibits it, consistent with most U.S. states.
• Toll roads: Arizona has none, so no toll-related driving rules apply within the state.

Visitors driving in Arizona should also be aware of scam text messages falsely claiming toll debts. Arizona does not charge road tolls, so any such message is fraudulent.

When returning your hire car at Phoenix Sky Harbour Airport in Arizona, follow the signs for "Hire Car Return" from the motorway to reach the consolidated Rental Car Centre at 1805 E. Sky Harbour Circle South. All brands return to this same facility.

Key steps for a smooth return in Arizona:

• Refuel within approximately 10 miles of the Rental Car Centre before arriving, so the tank matches the level recorded at collection. Returning below the agreed level will result in a refuelling charge plus a service fee.
• Take a photo of the fuel gauge and odometer before leaving the vehicle.
• Follow the return lane signs for your specific brand inside the facility.
• After handing over the keys, board the free PHX Sky Train® to return to Terminal 3 or Terminal 4 for your departure.

For after-hours returns in Arizona, the Rental Car Centre operates 24 hours a day. Most brands allow you to lock the vehicle and deposit the keys in a drop box at the return area. The vehicle will be inspected the next business day. Check your hire agreement for your brand's specific after-hours instructions before arriving.

Most Hola Car Rentals bookings, including those for Arizona, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful in Arizona given the state's remote desert highways and long distances between cities.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This coverage does not apply to residents of the United States or Canada. If you are a U.S. or Canadian resident hiring in Arizona, this benefit is not available to you.

To use the assistance during your Arizona hire, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation.

Yes, in most cases you can drive your Arizona hire car into neighbouring states such as California, Nevada, Utah, New Mexico, and Colorado, but you must verify this is permitted under your hire agreement before crossing state lines.

A few important points for Arizona renters planning cross-state travel:

• Your hire agreement must authorise out-of-state driving. Some vehicle classes or rate types may have geographical restrictions.
• Carry your hire agreement, vehicle registration document, and proof of insurance whenever you leave Arizona, as you may be asked to present them.
• Toll roads exist in neighbouring states. California, Nevada, Utah, and Colorado all have tolled routes. If you plan to use those roads, ask the Arizona counter agent about the hire company's toll programme before departing.
• If you need to drop the vehicle off in a different state from where you collected it in Arizona, a one-way drop-off fee may apply. This fee is shown under the "To pay at destination" section during booking.

Cross-border travel into Mexico is generally not permitted with a standard Arizona hire. Confirm with your hire brand if you have any doubt.

In Arizona, hire companies place a temporary authorisation hold on your credit card at collection. For standard vehicle classes, the typical hold at Arizona locations is approximately US$300 to US$400, though the exact amount varies by brand, vehicle class, and location.

Important things to know about the deposit in Arizona:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
• You must present a physical, major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit in Arizona.
• Premium or speciality vehicles may carry a higher hold than the typical range.
• Bring a backup credit card in case your primary card is declined.

Hola Car Rentals cannot confirm the exact hold amount for your specific Arizona hire in advance, as this is set by the hire desk at collection. If you want to confirm the amount before arriving, contact your hire brand directly.

When hiring a car in Arizona, two main types of cover are worth understanding before you arrive at the counter:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the hire vehicle itself, such as collision damage, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving in Arizona. Some U.S. states require hire companies to include a state-minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Arizona hire.

Neither CDW nor LIS covers your personal injuries (that requires Personal Accident Insurance) or your belongings (that requires Personal Effects Cover).

Check your booking confirmation to see which covers are already included in your Arizona rate before accepting add-ons at the counter.

Hire cars in Arizona follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Arizona hire:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• Use the correct fuel type throughout your Arizona trip. Wrong-fuel incidents are not covered and may generate significant charges.
• Before returning to the Rental Car Centre at Phoenix Sky Harbour or any other Arizona location, refuel within approximately 10 miles of the return point so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level in Arizona, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.

Some Arizona counter locations may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return location.

Yes, you can add an additional driver to your hire car in Arizona, either at no cost or for a daily fee depending on your rate.

If your booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no extra cost. If it is not included, the daily fees in Arizona are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65 per rental (plus taxes).
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189 per rental (plus taxes).
• Alamo, National, and Enterprise: US$15 per day (plus taxes).

Requirements for adding a driver at an Arizona counter:

• The additional driver must be physically present at collection.
• They must present a valid driving licence and any required ID.
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Arizona hire agreement are covered by the vehicle's protections. Anyone who drives without being named on the contract may void cover entirely.