Enterprise Car Hire
in Arizona

Hola Car Rentals is the only premium partner of the top car hire brands operating in Arizona, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Arizona.

No. With Hola Car Rentals, all costs and charges for your booking in Arizona are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Arizona charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Phoenix Sky Harbour International Airport (PHX) in Arizona, the Enterprise counter is located at the Rental Car Centre at 1805 E. Sky Harbour Circle South. After collecting your bags, take the free Sky Train from Terminals 3 or 4 directly to the Rental Car Centre. The Sky Train runs 24 hours a day, 7 days a week.

Once at the centre, proceed to the Enterprise counter, present your booking confirmation, driver’s licence, and a major credit card in the main driver’s name. An Enterprise team member will then escort you to your vehicle.

For other Arizona airports served by Enterprise:

• Tucson International (TUS): proceed to the Enterprise counter on arrival; the branch is roughly 20 minutes from downtown Tucson
• Flagstaff Pulliam Airport (FLG): Enterprise is located at 6200 S Pulliam Dr; the branch is about 15 minutes from downtown Flagstaff
• Phoenix-Mesa Gateway Airport (AZA): Enterprise is on-site at 6033 S Sossaman Rd, Suite 104, open daily from 7:00 AM to 11:59 PM
• Yuma International Airport (YUM): the Enterprise counter is in front of baggage claim; follow signs to the Rental Car Facility

No, Arizona has no toll roads, so Enterprise renters driving within the state will not encounter any toll charges or toll transponder fees during their trip.

Unlike states such as Florida, Texas, or California, Arizona does not operate any cashless toll lanes, toll plazas, or congestion pricing zones. This means you will not be billed for toll usage by Enterprise or any third-party toll processor for routes driven entirely within Arizona.

If your Arizona itinerary takes you into neighbouring states that do have tolls, the standard Enterprise toll billing rules would apply in those states. In that case, the Tolls Cashback benefit included with your booking lets you claim back up to 5% of your total booking value for any tolls paid during the hire period. To claim, email [email protected] within 30 days of returning the vehicle, attaching your hire agreement and toll receipts.

To collect your Enterprise hire in Arizona, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling from abroad)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence at all times.

All documents must be physical originals. Digital copies or photos on a phone are not accepted at the Enterprise counter in Arizona or anywhere else in the United States.

Yes, Tolls Cashback is included with all bookings, including Enterprise hires booked through Hola Car Rentals in Arizona.

Because Arizona has no toll roads, you will not pay any tolls driving within the state. However, if your Arizona road trip takes you into a neighbouring state that does have tolls, this benefit still applies. You can claim back up to 5% of your total booking value for tolls paid during the hire period.

To submit a claim:

• Email [email protected] within 30 days of returning your Enterprise vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Enterprise hire in Arizona, the counter will place a temporary authorisation hold on your credit card. For standard vehicle classes in the United States, this hold is typically between US$300 and US$400, though the exact amount can vary depending on the vehicle class, the specific Arizona location, and the season.

A few important points to keep in mind:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until released after you return the vehicle
• Only a major credit card with the driver’s name printed on the physical card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Premium or speciality vehicles may require a higher hold amount
• After returning your Enterprise vehicle in Arizona, the hold is released by the desk, but your bank may take up to 15 business days to reflect the release on your statement

Bring a backup credit card in your name in case your primary card is declined at the Enterprise counter.

Yes, drivers aged 21 to 24 can hire a car with Enterprise in Arizona, but a young-renter surcharge applies and certain vehicle classes are restricted.

In Arizona, as in most U.S. states, the standard minimum age to hire without a surcharge is 25. Enterprise charges a daily young-renter fee for drivers aged 21 to 24. The fee for Enterprise, National, and Alamo is US$15 per day plus applicable taxes, paid at the counter.

Vehicle class restrictions also apply. Drivers under 25 are generally limited to smaller categories such as Economy, Compact, and Intermediate. Classes like Full Size, SUV, Minivan, Luxury, and Convertible are typically restricted to renters aged 25 and older.

All standard requirements still apply regardless of age:

• Valid driver’s licence in good standing
• Major credit card in the main driver’s name for the security deposit
• International Driving Permit if the licence uses a non-Latin alphabet

If you are from Latin America or the Caribbean and aged 21 to 24, check whether your Hola Car Rentals confirmation shows an underage fee waiver, which is available on select Avis and Budget rates but does not apply to Enterprise in Arizona.

Enterprise hires in Arizona follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees:

• Check the fuel gauge with the Enterprise agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Enterprise may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Arizona has many fuel stations near major Enterprise return locations, including Phoenix Sky Harbour (PHX) and Tucson International (TUS). Ask the Enterprise agent at pickup to point out the nearest station to the drop-off facility, or use a navigation app to locate one close to the drop-off address before your return.

Most bookings made through Hola Car Rentals, including Enterprise hires in Arizona, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is especially relevant in Arizona, where some driving routes pass through remote desert areas or mountain roads far from urban centres. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. Check your booking confirmation for the exact terms and coverage limits that apply to your Arizona Enterprise hire.

Yes, you can add an additional driver to your Enterprise hire in Arizona, either at no cost if your booking confirmation states the driver is included, or for a fee paid at the counter if it is not.

For Enterprise, National, and Alamo in Arizona, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Only the first additional driver may be included in select rate plans; any further drivers beyond that will incur the daily fee.

Requirements for adding a driver at the Enterprise counter in Arizona:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement are covered by protections such as CDW/LDW. Anyone who drives the vehicle without being named on the contract may void cover and result in additional charges. If you need to add a driver after pickup, visit an Enterprise branch in Arizona to update the agreement.

The insurance cover included with your Enterprise hire in Arizona depends on the rate plan selected at booking. Most Hola Car Rentals rate plans for Enterprise in Arizona include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism.

Key points about CDW/LDW for Arizona Enterprise hires:

• A deductible or excess may apply unless your confirmation explicitly states zero deductible
• CDW/LDW does not cover damage to third parties, your personal injuries, or your belongings
• Coverage applies only to drivers named on the Enterprise hire agreement
• Prohibited use such as off-road driving, DUI, or unauthorised drivers voids the cover

For third-party liability, some U.S. states require rental companies to include state-minimum cover, but not all states do. In Arizona, it is strongly recommended to add Liability Insurance Supplementary (LIS) to your Enterprise booking to ensure you are protected if you cause injury or property damage to others.

Review your Hola Car Rentals confirmation carefully before pickup to confirm exactly which protections are included in your Arizona Enterprise rate.

Enterprise counter hours in Arizona vary by location, so it is important to confirm the hours for your specific pickup airport before you travel.

Known operating hours at key Arizona Enterprise locations include:

• Phoenix-Mesa Gateway Airport (AZA): open daily from 7:00 AM to 11:59 PM
• Yuma International Airport (YUM): open Sunday through Saturday, generally 8:00 AM to 6:00 PM (closing at 2:00 PM on Saturdays)
• Downtown Phoenix S. 7th St branch: Monday to Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 2:00 PM, Sunday 9:00 AM to 1:00 PM

The Sky Train connecting Phoenix Sky Harbour (PHX) terminals to the Rental Car Centre operates 24 hours a day, but the Enterprise counter itself follows its own service hours. If your flight arrives outside counter hours, your booking will typically be held for up to 24 hours from the original pickup time.

For flight delays of less than 24 hours, Enterprise in Arizona will hold your reservation. If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible to discuss your options.

Yes, one-way hires are available with Enterprise in Arizona, allowing you to pick up in one city and return in another, but a drop-off fee may apply depending on the route.

Enterprise operates locations across Arizona, including Phoenix, Tucson, Flagstaff, Mesa, Yuma, Scottsdale, Tempe, Gilbert, Prescott, and other cities. One-way hires between these locations are generally possible, though fees vary by route, vehicle class, and season.

How to check if a drop-off fee applies to your Arizona Enterprise hire:

• During booking on the Hola Car Rentals site, select different pickup and return locations
• Any applicable drop-off fee will appear on the rate details page under the section labelled "To pay at destination"
• If no fee is shown, no drop-off charge applies to that specific route

The drop-off fee is separate from mileage, fuel, and taxes. It cannot be prepaid and is paid directly to Enterprise at the counter. If the fee shown at the Enterprise counter in Arizona differs from what your Hola Car Rentals confirmation states, keep all paperwork and contact support after the hire.

The cancellation policy for Enterprise hires in Arizona differs from other hire brands, so it is important to review the terms before making changes to your reservation.

For Enterprise, National, and Alamo bookings made through Hola Car Rentals, the cancellation window is 48 hours before the scheduled pickup time. Cancellations made within 48 hours of pickup may not be eligible for a full refund.

Key points to keep in mind for your Arizona Enterprise booking:

• Cancel more than 48 hours before pickup to maximise your refund eligibility
• Cancellations made within the 48-hour window follow the specific terms shown on your Hola Car Rentals confirmation
• Modifications such as changing pickup dates or times may reprice your hire based on current availability
• If you do not show up for your scheduled pickup at an Arizona Enterprise location and have not cancelled, the booking is typically forfeited with no refund

To cancel or modify your Arizona Enterprise reservation, use the Manage Booking link in your Hola Car Rentals confirmation email or contact support directly.