Enterprise Car Hire
in Phoenix

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Phoenix Sky Harbour Airport (PHX), the Enterprise counter is located inside the consolidated Rental Car Centre (RCC) at 1805 E Sky Harbour Cir S, a separate facility from the terminals. You do not walk directly to the counter from baggage claim.

• After collecting your bags, follow overhead signs for Ground Transportation and then PHX Sky Train.
• Take the free PHX Sky Train towards the Rental Car Centre. Trains run 24 hours a day, every 3 to 5 minutes.
• Journey time is approximately 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4.
• Exit at the Rental Car Centre station and look for the Enterprise logo to find the counter.

Allow 15 to 30 minutes in total from baggage claim to reaching the Enterprise counter, depending on your terminal and crowd levels. The Rental Car Centre and the Enterprise desk at Phoenix Sky Harbour operate 24 hours a day.

The Enterprise counter at Phoenix Sky Harbour Airport (PHX) is open 24 hours a day, 7 days a week. The Rental Car Centre where Enterprise operates is also open around the clock, so late-night arrivals and early-morning departures are accommodated without issue.

The free PHX Sky Train connecting the terminals to the Rental Car Centre also runs 24 hours a day, so you can reach the Enterprise counter at any time after your flight lands in Phoenix.

If you are collecting from the Enterprise branch in Downtown Phoenix at 1225 S 7th St rather than the airport, hours are more limited: Monday to Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 2:00 PM, and Sunday 9:00 AM to 1:00 PM. For arrivals by plane, the Phoenix Sky Harbour location is the more practical choice.

Yes, Enterprise has a branch in Downtown Phoenix at 1225 S 7th St, Phoenix, AZ 85034, in addition to the Phoenix Sky Harbour Airport location.

Key differences between the two Phoenix Enterprise locations:

• The airport location at the Rental Car Centre (1805 E Sky Harbour Cir S) is open 24 hours and is reached via the free PHX Sky Train from any terminal.
• The Downtown Phoenix branch at 1225 S 7th St has limited hours: Monday to Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 2:00 PM, and Sunday 9:00 AM to 1:00 PM.
• The downtown location does not require a shuttle and is accessible directly at street level, making it convenient if you are already in central Phoenix.

If you are arriving by plane at Phoenix Sky Harbour, the airport Rental Car Centre is the most practical Enterprise pickup point. The downtown branch is better suited for those already in the city who do not need 24-hour access.

No, there are no toll roads in Arizona, including Phoenix. Enterprise rental vehicles in Phoenix will not encounter any toll plazas, cashless toll lanes, or electronic toll zones during normal driving in the state.

This means:

• You do not need to purchase a toll transponder package at the Enterprise counter in Phoenix.
• There are no E-ZPass, SunPass, or similar toll systems operating on Phoenix motorways such as Loop 101 or Loop 202.
• You will not receive post-rental toll charges billed to your credit card for driving in Arizona.

If your Phoenix trip includes driving to neighbouring states such as California, toll roads may apply there. In that case, the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for any tolls paid during the rental period. Submit your claim to [email protected] within 30 days of returning the Enterprise vehicle, along with your rental agreement and toll receipts.

To collect your Enterprise hire car in Phoenix, you must bring the following physical documents to the counter:

• Valid driving licence (original, unexpired, physical card). If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also bring an International Driving Permit (IDP) as a translation.
• A major credit card with the main driver’s name printed on the card, for the security deposit authorisation hold. Debit cards and prepaid cards are not accepted for the deposit at the Enterprise counter.
• Passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or proof of return travel (required for international visitors).

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Enterprise counter in Phoenix. If your licence is not in English but uses a Latin alphabet, an IDP is recommended though not strictly mandatory. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, renting from Enterprise at Phoenix Sky Harbour Airport (PHX) includes several local surcharges on top of your base rate. These are standard fees applied to all airport hires in Phoenix and are not unique to Enterprise.

• Airport Concession Recovery Fee: approximately 10.65% of the lease amount plus around US$4.50 per day.
• Customer Facility Charge: approximately US$4.50 to US$7.00 per hire.
• City of Phoenix Rental Car Tax: approximately 10.275%, applied after the first 5 days.
• Maricopa County excise tax: an additional local surcharge.

Combined, these airport-specific fees can add roughly 25% to 35% to your base hire rate. If you want to reduce these charges, Enterprise also has a Downtown Phoenix branch at 1225 S 7th St, where off-airport fees are lower, though that location has limited hours. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Phoenix counter.

When you pick up your Enterprise hire in Phoenix, a temporary authorisation hold is placed on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Enterprise location in Phoenix.

Important points to note about the deposit:

• The hold is placed on a major credit card in the main driver’s name, with the driver’s name printed on the card. Debit cards and prepaid cards are not accepted.
• The hold reduces your available credit until Enterprise releases it after you return the vehicle. Your bank may take up to 15 working days to reflect the release.
• Premium or larger vehicle classes may carry a higher hold amount at the Phoenix counter.

Bring a backup credit card in your name in case your primary card is declined. Notify your bank of your travel to Phoenix to prevent fraud blocks on the authorisation.

Yes, Enterprise in Phoenix follows standard U.S. age rules. The minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-hirer surcharge, and most vehicle classes are restricted to drivers aged 25 and older.

Restricted vehicle classes for under-25 drivers typically include full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters at the Phoenix Enterprise counter.

Arizona is not one of the states (like New York or Michigan) that legally requires hires to drivers aged 18 and older, so the Enterprise minimum in Phoenix is 21 for young drivers with a surcharge, and 25 for surcharge-free hires.

If you are aged 21 to 24 and from Latin America or the Caribbean, check your booking confirmation to see if the underage fee waiver applies to your Avis or Budget rate. This exception does not apply to Enterprise hires in Phoenix.

Yes, you can add an additional driver to your Enterprise hire in Phoenix, either as part of your rate or for a fee paid at the counter.

For Enterprise in Phoenix, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if your rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Phoenix Enterprise counter:

• The additional driver must be present at pickup and show a valid driving licence.
• If their licence uses a non-Latin alphabet, they must also present an International Driving Permit.
• The additional driver must meet the minimum age requirements for Phoenix.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Enterprise hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Never allow an unlisted person to drive the car in Phoenix or elsewhere, as this can void your cover.

Enterprise hires in Phoenix follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, verify the fuel gauge with the Enterprise agent and confirm the starting level is recorded on your hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Phoenix counter.
• Refuel within approximately 10 miles of the return location, whether that is the Phoenix Sky Harbour Rental Car Centre or the Downtown Phoenix branch.
• Keep your final fuel receipt as proof in case of any dispute.

If you return the Enterprise vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus an administrative fee.

Phoenix fuel prices tend to be below the national average due to Arizona’s proximity to regional refineries, so refuelling before returning your Enterprise car in Phoenix is generally cost-effective.

Yes, one-way hires are possible with Enterprise in Phoenix, allowing you to pick up at Phoenix Sky Harbour or the Downtown Phoenix branch and return the vehicle in a different city.

Key points about one-way hires from Phoenix:

• A drop-off fee may apply depending on the route. This fee is route-specific and varies by destination, vehicle class, and season.
• The drop-off fee will be shown during the booking process under the To Pay at Destination section of your confirmation. If no fee appears, the route does not carry one.
• Cross-border one-way hires (for example, Phoenix to Mexico) may be restricted or require special authorisation. Confirm with Enterprise before booking.
• Changing your return location after booking may reprice the hire and recalculate any drop-off fee.

Review your booking confirmation carefully to confirm the drop-off fee for your specific Phoenix departure route before finalising your reservation.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Enterprise hire in Phoenix as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.

For eligible renters, the travel assistance included with your Phoenix Enterprise booking typically covers:

• Medical cover for up to 5 passengers during the trip.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This cover does not include damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). If you need assistance while driving in or around Phoenix, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Yes, Phoenix has a few local driving rules that Enterprise renters should be aware of before getting on the road.

• Reversible lanes: Key downtown corridors including 7th Avenue and 7th Street have reversible lanes that change direction during peak hours, typically flowing inbound in the morning and outbound in the evening. Pay attention to overhead lane signals before entering these corridors in your Enterprise vehicle.
• HOV lanes: Phoenix freeways including Loop 101 and Loop 202 have High Occupancy Vehicle lanes. These require two or more occupants during peak congestion periods. Driving solo in an HOV lane can result in a fine.
• Grid navigation: Phoenix uses a logical numbered grid centred at Central Avenue and Washington Street. Streets run north-south east of Central Avenue, and avenues run west of it. This makes navigation straightforward once you understand the system.

There are no toll roads anywhere in Arizona, so your Enterprise hire in Phoenix will not encounter toll charges on any local motorway or surface road. Standard traffic laws and speed limits apply throughout the Phoenix metropolitan area.