VERIFIED REVIEWS
Frequently Asked Questions
What does my SUV hire in Arizona through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Arizona, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Arizona.
Will I face unexpected charges when I hire an SUV in Arizona through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Arizona are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Arizona charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my SUV hire at Phoenix Sky Harbour Airport in Arizona?
At Phoenix Sky Harbour International Airport (PHX), the main gateway for SUV hires in Arizona, all major hire brands operate from the consolidated Rental Car Centre located at 1805 E Sky Harbour Circle S. You do not pick up your SUV at the terminal itself.
After landing, follow the airport signs for the Rental Car Centre. A free shuttle (the PHX Sky Train connects to the rental car facility) runs continuously between the terminals and the centre. Once at the Rental Car Centre, locate your brand's counter, present your documents, and collect your SUV.
Brands available at PHX for SUV hires include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty, among others. Enterprise also operates the most locations statewide in Arizona, with 62 branches, if you need a pickup outside the airport.
Before leaving the counter, confirm the fuel level is recorded on your hire agreement and ask the agent about the nearest petrol stations to the return location for when you bring the SUV back.
Are there toll roads in Arizona that affect my SUV hire?
No, Arizona has no toll roads. You can drive your SUV anywhere in Arizona without paying any tolls, and there are no electronic toll systems such as E-ZPass or SunPass operating in the state.
Because Arizona is toll-free, you do not need to enrol in any hire company toll programme for in-state driving, and you will not receive any post-hire toll charges for routes driven within Arizona.
If your SUV hire trip takes you into neighbouring states such as California, Texas, or Nevada, toll roads do exist in those regions. In that case, your hire vehicle will have an electronic toll device on board. You can choose an unlimited toll package at the counter (typically US$11 to US$25 per day, depending on the partner) or pay per use, where the hire company bills actual tolls plus an administrative fee after the hire ends.
All bookings include Tolls Cashback from Hola Car Rentals, which reimburses up to 5% of your total booking value for any tolls paid during your SUV hire. This is useful if your Arizona trip extends into a neighbouring state with toll roads.
What documents do I need to pick up my SUV hire in Arizona?
To collect your SUV hire in Arizona, you must bring the following physical documents to the counter:
- A valid, unexpired driver’s licence in the main driver’s name (physical original, not a digital copy)
- A major credit card with the driver’s name printed on the card, for the security deposit authorisation hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary showing your return date (required for visitors arriving from abroad)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.
Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit on your Arizona SUV hire. The credit card must be in the main driver’s name. At Phoenix Sky Harbour (PHX), hire counters may also accept a round-trip plane ticket as a secondary form of ID for airport pickups.
Does Hola Car Rentals offer Tolls Cashback for SUV hires in Arizona?
Yes, all Hola Car Rentals bookings include Tolls Cashback, and it applies to your Arizona SUV hire even though Arizona itself has no toll roads.
If your SUV trip extends beyond Arizona into states with toll roads, such as California or Nevada, you can claim back up to 5% of your total booking value for tolls paid during the hire period. The reimbursement covers the lesser of the actual tolls paid or the 5% cap.
To claim your cashback after returning your SUV in Arizona or elsewhere:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid
Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Do I need an AWD or 4WD SUV for driving in Arizona?
It depends on where you plan to drive your SUV in Arizona. For most paved highways, interstates, and urban roads across the state, a standard crossover SUV with front-wheel drive is sufficient.
However, Arizona has extensive public lands with backcountry trails, desert terrain, mountain roads, and canyon areas. For these conditions, the right SUV matters:
- Standard crossover SUVs handle level unpaved roads and light trails without difficulty
- AWD SUVs provide better traction on loose gravel and mild off-road surfaces
- True 4WD SUVs with high ground clearance and low-range gearing are recommended for steep, rocky terrain and high-elevation conditions above 4,000 feet, where mud or snow may be present
Popular models for Arizona backcountry driving include the Jeep Wrangler and Toyota 4Runner, which are available at Phoenix Sky Harbour (PHX) and other Arizona locations. Compact and midsize SUVs such as the Toyota RAV4, Nissan Rogue, and Chevrolet Equinox are well suited for highway and city driving across Arizona.
When booking your SUV hire in Arizona, check the vehicle details to confirm whether the model is AWD or 4WD if off-road capability is important for your trip.
What SUV models are typically available for hire in Arizona?
Arizona, and particularly Phoenix Sky Harbour International Airport (PHX), offers a wide range of SUV hire models across different size categories. Availability varies by date, partner brand, and location, but common options include:
- Compact SUVs: Hyundai Kona, Ford EcoSport, Buick Encore, Fiat 500X
- Midsize SUVs: Toyota RAV4, Nissan Rogue, Kia Sportage, Chevrolet Equinox, Chevrolet Blazer, Hyundai Santa Fe, Jeep Compass AWD
- Full-size and premium SUVs: Chevrolet Tahoe, Chevrolet Suburban, Toyota 4Runner
Your booking confirmation will show the SUV category reserved rather than a guaranteed specific model. The hire partner may substitute a similar or equivalent vehicle within the same class if the exact model is unavailable on the day of pickup.
If AWD or 4WD capability is important for your Arizona driving plans, look for that specification when selecting your SUV category, as not all models within a class are AWD. Brands such as Alamo, Avis, Budget, Enterprise, Hertz, and National all offer SUV options at PHX.
How much is the security deposit for an SUV hire in Arizona?
For an SUV hire in Arizona, the hire partner will place a temporary authorisation hold on your credit card at pickup. The hold is not a charge but reduces your available credit until it is released after you return the vehicle.
Typical security deposit holds in the United States range from US$300 to US$400 for standard vehicles. For larger or premium SUV categories, such as a full-size Chevrolet Tahoe or Suburban, the hold may be higher depending on the partner brand and location.
Important points to bear in mind for your Arizona SUV hire:
- Only a major credit card with the driver’s name printed on the card is accepted for the deposit hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver’s name
- After returning the SUV, the hold is released by the hire partner, but your bank controls when the credit reappears and may take up to 15 business days
Bring a backup credit card in case your primary card is declined. If you are unsure of the exact hold amount for your specific SUV category at your Arizona pickup location, ask the counter agent before signing the hire agreement.
Is travel assistance included with my SUV hire in Arizona?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to SUV hires in Arizona as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
For eligible renters driving an SUV across Arizona's highways, desert roads, and remote areas, the travel assistance coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Arizona SUV hire, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name and your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for damage to the SUV itself or third-party liability insurance. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can drivers under 25 hire an SUV in Arizona?
Yes, drivers aged 21 to 24 can hire an SUV in Arizona, but a young-renter surcharge applies and certain SUV categories are restricted.
In most U.S. states, including Arizona, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 are eligible but will pay an additional daily fee at the counter. Typical surcharge amounts by partner brand are:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
Vehicle class restrictions also apply. Most Arizona SUV hire partners limit under-25 drivers to compact and intermediate SUV categories. Full-size, premium, and speciality SUVs are generally restricted to renters aged 25 and older.
If you are from Latin America or the Caribbean and aged 21 to 24, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. Check your booking confirmation to see if this waiver is shown for your Arizona SUV reservation.
What is the fuel policy for SUV hires in Arizona?
SUV hires in Arizona follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return on your Arizona SUV hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
Near Phoenix Sky Harbour Airport (PHX), multiple 24-hour fuel stations operate on 24th Street, Van Buren Street, and the airport perimeter, making it convenient to top up your SUV before returning it in Arizona.
If you return the SUV below the recorded starting level, the hire partner may charge a fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Returning the SUV full is always the most cost-effective option.
Can I add an additional driver to my SUV hire in Arizona?
Yes, you can add an additional driver to your SUV hire in Arizona, either as part of your rate or for a fee paid at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the daily fees by partner brand are:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
The additional driver must be present at the Arizona pickup counter with a valid driver’s licence and must sign the hire agreement. Only drivers listed on the agreement are covered by the SUV's insurance protections. If someone drives the SUV in Arizona without being named on the contract, coverage may be void.
For Avis, Budget, and Payless hires in Arizona, additional drivers must generally be at least 25 years old. Age restrictions and fees may vary by location, so confirm the rules at the counter when picking up your SUV.
Are there off-road restrictions for SUV hires in Arizona?
Yes, standard hire agreements include usage restrictions that affect how you can use your SUV in Arizona, particularly on unpaved and backcountry terrain.
Most hire partners prohibit or limit off-road use in their agreements. Key points for Arizona SUV renters:
- Crossover and standard SUVs are generally not covered for damage sustained on extreme off-road terrain, steep rocky trails, or high-clearance routes
- True 4WD SUVs such as the Jeep Wrangler or Toyota 4Runner may be permitted on more rugged Arizona backcountry roads, but you should confirm the specific terms with the hire partner at the counter
- Damage caused by prohibited off-road use is typically excluded from CDW/LDW coverage, meaning you could be liable for repair costs
Arizona's public lands include a wide range of trail conditions. Standard crossover SUVs handle level unpaved roads well, but steep, rocky, or high-elevation terrain above 4,000 feet requires a high-clearance 4WD vehicle. Before taking your Arizona SUV hire onto backcountry trails, review the usage restrictions section of your hire agreement carefully.
Standard highway and paved road driving across Arizona is unrestricted for all SUV hire categories.
What insurance options should I consider for an SUV hire in Arizona?
When hiring an SUV in Arizona, two main types of coverages are worth considering: protection for the vehicle itself and protection for third-party liability.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the SUV is damaged or stolen during your Arizona hire. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage caused by prohibited use such as unauthorised off-road driving, which is relevant given Arizona's backcountry terrain.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the SUV in Arizona. Some U.S. states require hire companies to include a state-minimum liability, but this is not universal. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Arizona SUV hire for adequate protection.
Additional options available at the counter include:
- Personal Accident Insurance (PAI) for your own injuries
- Personal Effects Coverage (PEC) for belongings inside the SUV
- Premium Roadside Assistance for breakdowns on Arizona's highways and remote roads
Review your booking confirmation to see which coverages are already included in your Arizona SUV rate before accepting add-ons at the counter.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe