National Car Hire
in Arizona

Hola Car Rentals is the only premium partner of the top car hire brands operating in Arizona, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Arizona.

No. With Hola Car Rentals, all costs and charges for your booking in Arizona are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Arizona charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Arizona has no toll roads, so you will not encounter any toll charges during your National hire anywhere in the state.

Unlike other U.S. states such as Florida, Texas, or California, Arizona does not operate any cashless toll lanes, toll bridges, or toll highways. There is no need to purchase a toll transponder package or enrol in any toll programme for travel within Arizona.

If you plan to drive your National hire beyond Arizona into neighbouring states, toll roads may exist there. In that case, Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to recover up to 5% of your total booking value for any tolls paid during your hire period. Keep your toll receipts and submit your claim within 30 days of returning the vehicle.

At Phoenix Sky Harbour International Airport (PHX), picking up your National hire car is straightforward once you know the layout.

• After landing and collecting your baggage, follow signs to the Sky Train, which connects all terminals to the Hire Car Centre.
• Ride the Sky Train to the consolidated Hire Car Centre located at 1805 E Sky Harbour Cir S, Phoenix, AZ 85034.
• Once inside the Hire Car Centre, proceed to the National counter on the designated floor.
• National offers the Emerald Aisle at this location, which allows Emerald Club members to bypass the counter and select their own vehicle directly from the aisle.
• Drop and Go return service is also available at PHX for a faster vehicle return.

The National counter at Phoenix Sky Harbour operates 24 hours a day, 7 days a week, making it one of the most convenient Arizona locations for early arrivals or late-night flights.

National Hire Car operates at four airport locations across Arizona, all situated at or near their respective airports.

• Phoenix Sky Harbour International Airport, Phoenix: 1805 E Sky Harbour Cir S, Phoenix, AZ 85034. This is the busiest National location in Arizona and operates 24 hours a day.
• Phoenix-Mesa Gateway Airport, Mesa: 6033 S Sossaman Rd, Mesa, AZ 85212. Shuttle or pick-up service is available from the terminal.
• Tucson International Airport, Tucson: 7275 S Tucson Blvd Ste 125, Tucson, AZ 85756. The National desk is located at the east end of the terminal, accessible via a moving walkway after landing.
• Flagstaff Pulliam Airport, Flagstaff.

All National locations in Arizona are airport-based. There are no confirmed centre or off-airport National counters in the state. When booking, confirm your preferred Arizona pick-up airport to ensure availability and correct counter hours.

To collect your National hire car at any Arizona location, you must present the following physical documents at the counter.

• A valid, original driver’s licence in the main driver’s name. Digital copies are not accepted.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Arizona from abroad.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Arizona National counters.

All documents must be physical originals. The IDP is a translation only and cannot be used without your original licence.

Yes, National Hire Car in Arizona applies a young driver surcharge for renters between the ages of 21 and 24.

In most U.S. states, including Arizona, the standard minimum hire age is 25. Drivers aged 21 to 24 may still rent from National in Arizona but will be charged an additional daily fee. For Alamo, National, and Enterprise, this fee is typically US$15 per day plus applicable taxes, paid at the counter.

Additionally, certain vehicle classes are restricted to drivers aged 25 and older. At Arizona National locations, categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are generally not available to under-25 renters. Economy, compact, and intermediate vehicles are typically the eligible options.

Drivers under 21 cannot rent from National in Arizona. Always confirm the exact surcharge amount and eligible vehicle classes on your booking confirmation, as amounts can vary by location and season.

When you pick up your National hire car at any Arizona location, the counter will place a temporary authorisation hold on your credit card as a security deposit.

For standard vehicle classes in the United States, including Arizona, typical holds range from approximately US$300 to US$400. However, the exact amount is set by the National counter at the time of pickup and can vary based on the vehicle class, hire duration, and specific Arizona location. Premium or speciality vehicles may carry a higher hold.

Important points to keep in mind for your Arizona National pickup:

• The hold must be placed on a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted.
• The hold reduces your available credit until it is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release, which can take up to 15 business days.
• Bring a backup credit card in case your primary card is declined.

When hiring from National at an Arizona airport, your final bill will include several taxes and fees on top of the base rate. These are standard charges applied at all Arizona airport hire locations.

• State hire vehicle tax: approximately 10.5% to 12.5%, varying by city and county. Phoenix applies roughly 10.275%.
• Airport concession recovery fee: typically 8% to 12% of the base rate, charged by the airport and passed on to renters.
• Vehicle licence fee: approximately US$2 to US$5 per day.
• Customer facility charge (CFC): up to US$4.50 per day at major Arizona airports such as Phoenix Sky Harbour, used to fund hire car facility infrastructure.
• City tourism surcharges: Phoenix and other Arizona cities may add a tourism-related fee of approximately 3% to 5%.

Combined, these add-ons can increase the base rate by 25% to 40% at Arizona airport locations. Always review your booking confirmation to understand which taxes are included in your prepaid rate and which are due at the National counter in Arizona.

Yes, most Hola Car Rentals bookings, including those for National Hire Car in Arizona, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is especially useful when driving in Arizona, where some routes pass through remote desert areas or mountain roads far from urban centres. Coverage typically includes:

• Travel and medical insurance for up to 5 passengers per event.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To use this benefit during your Arizona hire, contact the assistance line 24 hours a day: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Check your booking confirmation for the exact terms applicable to your Arizona hire.

Yes, after-hours returns are available at National Hire Car locations in Arizona, particularly at Phoenix Sky Harbour International Airport.

At Phoenix Sky Harbour (PHX), National offers Drop and Go service, which allows you to return your vehicle outside of standard counter hours. The return area is located at the Hire Car Centre at 1805 E Sky Harbour Cir S, Phoenix, AZ 85034. For after-hours drops, leave your keys in the designated drop box and retain a photo of the vehicle condition and fuel gauge for your records.

For other Arizona National locations such as Tucson International Airport and Phoenix-Mesa Gateway Airport, after-hours key drop options may be available, but you should confirm the specific procedure with the National counter at pickup.

A few important reminders for any Arizona after-hours return:

• Refuel before returning, as the full-to-full fuel policy still applies.
• Keep your final fuel receipt showing the station address, date, and time.
• Photograph the odometer and fuel gauge before leaving the vehicle.

The insurance cover included with your National hire in Arizona depends on the rate plan selected at the time of booking. It is important to review your confirmation carefully before arriving at any Arizona National counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, subject to any applicable excess. This does not cover damage you cause to other vehicles or people.

Third-party liability cover (LIS/ALI/SLI) protects you against bodily injury and property damage caused to others while driving your National hire in Arizona. Some U.S. states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover of up to US$300,000 to your Arizona booking.

Neither CDW/LDW nor LIS covers your personal injuries (that requires PAI) or your belongings (that requires PEC). Always verify which protections appear on your booking confirmation and confirm them again on the hire agreement at the National counter in Arizona before signing.

Yes, you can add an additional driver to your National hire in Arizona, either as part of your rate or by paying a fee at the counter.

For Alamo, National, and Enterprise bookings, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for the line stating whether an additional driver is included at no charge.

Requirements for adding a driver at any Arizona National location:

• The additional driver must be physically present at the counter at pickup.
• They must present a valid driver’s licence and any required ID.
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required.
• They must meet the minimum age requirement. In Arizona, drivers aged 21 to 24 may be subject to a young driver surcharge.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the National hire agreement in Arizona are covered by the vehicle’s protections. Anyone driving who is not named on the contract may void your cover.

National Hire in Arizona follows a full-to-full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow during your Arizona hire:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the car at any Arizona National location, refuel within approximately 10 miles or 15 km of the return point so the gauge does not drop below full.
• Keep your final fuel receipt showing the station address, date, and time.

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. This applies at all Arizona National locations including Phoenix Sky Harbour, Tucson International, and Phoenix-Mesa Gateway.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including National hires in Arizona, even though Arizona itself has no toll roads.

If your Arizona itinerary takes you into neighbouring states where toll roads do exist, such as California or Texas, any tolls you pay during your National hire period are eligible for reimbursement of up to 5% of your total booking value.

To claim your cashback after your Arizona hire:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed National hire agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are processed to the original payment method and typically arrive within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.