National Car Hire
in Phoenix

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Phoenix Sky Harbour International Airport (PHX), National car hire is not located inside any terminal. All National rental brands, including National, operate from the off-site Rental Car Centre at 1805 E Sky Harbour Cir S.

To reach the National counter, follow these steps after baggage claim:

• Follow overhead signs for Ground Transportation and then PHX Sky Train.
• Take the lift or escalator to the Sky Train platform. The train is free and runs 24 hours a day, 7 days a week, every 3 to 5 minutes.
• Board towards the Rental Car Centre. The journey takes about 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4.
• Exit at the Rental Car Centre station and look for the National logo at the counter inside the building.
• Complete your paperwork, then follow posted signs to your designated vehicle area in the car park.

Allow 15 to 30 minutes in total from baggage claim to driving away, and allow extra time during busy periods when queues at Phoenix locations can be longer.

No, there are no toll roads in Arizona, so driving your National hire car in and around Phoenix will not incur any toll charges.

Unlike many other US destinations, Arizona has no statewide toll system, no cashless express lanes, and no congestion or emissions zones. You will not encounter E-ZPass, SunPass, or any equivalent toll infrastructure on Phoenix-area roads or motorways, including I-17 and I-10.

Because no tolls apply locally, you do not need to register for any toll programme at the Phoenix counter, and you will not face toll-related administrative fees from the hire company for driving within Arizona.

If your trip extends beyond Arizona into states such as California or Texas, toll roads may apply there. In that case, your National hire vehicle will typically include an electronic toll device, and you can choose an unlimited toll package or pay per use at the counter. Keep receipts for any tolls paid in other states, as the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for tolls paid during your hire period.

Hiring a National car at Phoenix Sky Harbour International Airport (PHX) involves several airport-specific surcharges on top of your base rate. These fees are common to all National brands operating from the PHX Rental Car Centre and can add roughly 25 to 30% to your total cost.

Typical fees you may see at the Phoenix counter include:

• Customer Facility Charge (CFC): approximately US$42
• Concession Fee: approximately US$31
• City Tax: approximately US$16
• State Tax: approximately US$23
• Vehicle Licence Fee: approximately US$14
• Stadium Tax: approximately US$9

Your booking confirmation will specify which taxes and fees are included in your prepaid rate and which are payable at the Phoenix counter. If your confirmation states Taxes and Fees as Included, you should not be billed separately for those items at collection. If the National desk charges anything not disclosed on your confirmation, keep all paperwork and contact support after the hire.

To avoid the highest airport surcharges, some renters opt for off-airport locations in Phoenix, which typically omit the Concession Recovery Fee and CFC, though a shuttle or rideshare may be needed to reach those locations.

Yes, Tolls Cashback is included with every booking, including National hires in Phoenix, even though Arizona itself has no toll roads.

Since Phoenix and the surrounding Arizona highway network are toll-free, you will not accrue toll charges while driving locally. However, if your trip takes you into neighbouring states where tolls do apply, such as California or Texas, the Tolls Cashback benefit still covers those charges.

Here is how to claim it:

• Pay any tolls normally during your hire, whether through the hire company's toll programme or directly at a toll point.
• Within 30 days of returning your National vehicle, email [email protected] with your Hola Car Rentals booking confirmation, a copy of the hire agreement signed at the Phoenix counter, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback, followed by your reservation number.

The refund covers the lesser of your actual toll costs or up to 5% of your total booking value. Refunds are issued to the original payment method and usually process within 7 to 10 working days after approval. Late submissions received more than 30 days after vehicle return are not accepted.

To collect your National hire car in Phoenix, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, unexpired driving licence with a photograph. The licence must be valid for the entire hire period. If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation alongside the original licence.
• A physical major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit authorisation. Debit cards and prepaid cards are not accepted for the deposit.
• A valid passport (for visitors from outside the United States).
• Your booking confirmation details.
• Round-trip flight or cruise tickets may also be requested at the Phoenix counter.

The IDP is recommended but not strictly mandatory if your licence is in English or issued by an EU or EEA country. However, if your licence uses a non-Latin alphabet, the IDP is required. Obtain the IDP in your home country before travelling, as it cannot be issued abroad.

All named drivers must be present at the Phoenix counter and must show their own valid licence and any required IDP before being added to the hire agreement.

Yes, a physical major credit card in the main driver’s name is required to collect your National hire car in Phoenix. The card must have the driver’s name printed on it and must be presented in person at the Rental Car Centre counter.

At the Phoenix counter, National will place a temporary authorisation hold on your card, typically around US$300 to US$400 for a standard vehicle, though the exact amount varies by vehicle class and location. This hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 working days depending on your bank.

Important points to note:

• Debit cards and prepaid cards are not accepted for the security deposit.
• Virtual or digital wallet cards are not accepted. You must present the physical card.
• The card must belong to the main driver. A third-party’s card is not permitted.
• Even if you prepaid your booking online, you still need to present a physical credit card at the Phoenix counter for the hold.

It is advisable to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation in Phoenix.

National hire in Phoenix follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your hire:

• At collection: Check the fuel gauge with the agent at the Phoenix Rental Car Centre and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• During the hire: Use the correct fuel type as shown in the vehicle. Keep fuel receipts in case of any dispute.
• Before return: Refill within approximately 10 miles of the Phoenix Rental Car Centre at 1805 E Sky Harbour Cir S. Ask the National agent at collection for the nearest fuel stations to the return location, or use a navigation app to find options close to the facility.
• At return: Show the gauge at Full and keep your final receipt showing the date, time, and station address.

If you return the National vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at the hire company’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Returning the car full is always the most economical option.

Yes, drivers under 25 years old are subject to a young-driver surcharge when hiring a National vehicle in Phoenix. The minimum age to hire without an additional fee is 25.

For drivers aged 21 to 24, National charges a daily young-driver surcharge at the Phoenix counter. The fee for Alamo, National, and Enterprise is US$15 per day plus taxes, payable at the counter.

Additional restrictions apply to younger drivers in Phoenix:

• Most vehicle categories are restricted to drivers aged 25 and over. Categories such as Full Size, SUV, Minivan, Premium, and Luxury typically require the driver to be at least 25.
• Drivers aged 21 to 24 are generally limited to smaller categories such as Economy, Compact, and Intermediate vehicles.
• Drivers under 21 cannot hire from National in Phoenix, as Arizona does not have the same exceptions as New York or Michigan.

The young-driver surcharge is paid directly at the Phoenix Rental Car Centre and is not included in your prepaid booking total. Budget for this fee in advance if the main driver is under 25. The surcharge ceases once the main driver turns 25.

Yes, most bookings include travel assistance coverage through Terrawind Global Protection, which can be useful if an emergency arises during your National hire in Phoenix or on any road trip from the city.

This benefit is designed for situations such as a medical emergency on a Phoenix motorway, a flight cancellation affecting your travel plans, or baggage lost by the airline. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To contact assistance 24/7, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, your location in or around Phoenix, and a brief description of the situation ready when you call.

Important: this travel assistance benefit applies only to customers who are not residents of the United States or Canada. If you are a US or Canadian resident hiring a National vehicle in Phoenix, this specific benefit does not apply. Coverage amounts and exclusions vary, so review your confirmation for the exact terms.

Yes, you can add an additional driver to your National hire in Phoenix, either free of charge if your rate includes it or for a daily fee payable at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus taxes when not included in your rate. Check your booking confirmation for a line stating Additional driver free of charge to confirm whether it is already included.

To add a driver at the Phoenix Rental Car Centre:

• The additional driver must be physically present at the National counter at collection.
• They must present a valid driving licence and, if their licence uses a non-Latin alphabet, an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.
• Verify the additional driver’s name appears on your printed contract before leaving the counter.

Only drivers listed on the National hire agreement in Phoenix are covered by the vehicle’s protections, including CDW and liability cover. Anyone who drives the car without being named on the contract may invalidate those protections entirely. If you need to add a driver after collection, visit a National branch to update the agreement, as phone or chat requests are generally not sufficient.

Yes, one-way hires are available with National, allowing you to pick up in Phoenix and return the vehicle in another city, although a drop-off fee may apply depending on your route.

The drop-off fee is route-specific and varies based on the destination city, distance, vehicle class, and season. It is not included in your prepaid rate and must be paid at the Phoenix counter or the destination location. Here is what to expect:

• Same-city routes, such as Phoenix Sky Harbour to a centre in downtown Phoenix, often have no drop-off fee.
• Routes between Phoenix and another Arizona city or a neighbouring state usually do carry a one-way fee.
• Long-distance or cross-country routes from Phoenix generally carry higher fees, and some vehicle categories may not be available for one-way hires.
• Cross-border one-way hires, such as Phoenix to Mexico, are often restricted or not permitted by National.

During the booking process, the drop-off fee for your specific Phoenix route will appear under the To pay at destination section on the details page. If no fee is shown, no one-way charge applies to that route. If the Phoenix counter charges a different amount than your confirmation indicates, keep all paperwork and contact support after the hire ends.

The insurance and protection options included with your National hire in Phoenix depend on the rate plan you selected at booking. Review your confirmation carefully to understand what is covered before arriving at the Phoenix Rental Car Centre.

Common coverages and their meanings:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation shows zero excess.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others or their vehicles while driving in Phoenix. Some US states require a minimum liability level, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.
• CDW and LIS are separate protections. CDW covers the hire vehicle itself; LIS covers others. You need both for comprehensive cover.

CDW does not cover tyres, undercarriage, roof damage, or personal belongings. Personal effects cover is available separately if purchased. Your own travel or motor insurance policy may also extend to your Phoenix hire, so check with your insurer before travelling.

Optional extras such as prepaid fuel, GPS, and child seats are not insurance and are paid at the Phoenix counter.

The National car hire counter at Phoenix Sky Harbour International Airport (PHX) operates within the Rental Car Centre at 1805 E Sky Harbour Cir S, which is open 24 hours a day, 7 days a week. Most National hire brands at the Phoenix facility, including National, operate around the clock, though individual desk hours can vary.

The PHX Sky Train, which connects the terminals to the Rental Car Centre for free, also runs 24 hours a day, 7 days a week, so you can reach the National counter at any hour after your flight lands.

A few practical points for Phoenix arrivals:

• If you arrive very late at night or in the early hours, confirm in advance whether the National desk in Phoenix has full staffing or uses a self-service kiosk during those hours.
• Hire companies will generally hold your booking for up to 24 hours from the original pick-up time if your flight is delayed. If your delay exceeds 24 hours, contact support as soon as possible.
• The standard grace period for returns is 30 minutes. Returning your National vehicle in Phoenix beyond that may incur additional hourly or daily charges.

Always verify the specific hours shown on your booking confirmation, as hours at the Phoenix location can change on public holidays.