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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 yesterday
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 13 hours ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 5 days ago
"Company with very good prices. Easy and quick booking process."

About hiring a car in Newark

Newark Liberty International Airport (EWR) consolidates every major hire brand at a single Rental Car Centre on Carson Road — how you reach it depends on your arrival terminal. Passengers landing at Terminal A can walk directly via a covered sky bridge, a journey of roughly 7 to 10 minutes. From Terminals B or C, board the AirTrain, the airport's free monorail, to the Terminal A station, then follow signs to the centre; budget 10 to 20 minutes for the full connection. International travellers should allow 75 to 150 minutes from touchdown to the hire counter once immigration and customs are factored in, and counter queues during mid-afternoon to evening peaks can add another 25 to 45 minutes. The New York and New Jersey area runs on E-ZPass, an electronic toll system with cashless-only plazas; hire companies charge a convenience fee of roughly US$5 to US$7 per day of toll use, so factor that into your trip budget if you plan to cross into Manhattan or use the Garden State Parkway. Driving into Manhattan south of 60th Street also triggers a congestion charge of US$9 per trip, billed separately from any toll package. The authorisation hold placed on your credit card at pickup typically runs US$200 to US$500 depending on vehicle class — a credit card in the primary driver's name is required, and no debit cards are accepted. If your licence uses a non-Latin script, bring an International Driving Permit.

Frequently Asked Questions

What does my Hola Car Rentals booking in Newark include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.

Will I face unexpected charges at the counter when I hire a car in Newark through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from the Newark Airport terminal to the hire car counter?

At Newark Liberty International Airport (EWR), hire car counters are not inside the terminals. All major brands operate from the Consolidated Hire Centre, located in the Parking A Garage at levels 1 through 3.

To reach the Newark hire car facility, follow these steps after collecting your luggage:

  • Follow Ground Transportation signs to the kerbside arrivals area outside baggage claim
  • Locate the marked Hire Car Shuttle stop outside your terminal (Terminal A has lettered kerbside stops with provider directories on poles; Terminals B and C use signed shuttle zones along the arrivals kerb)
  • Board the free airport-operated shuttle bus, which serves all three terminals (A, B, and C)
  • Ride to the Consolidated Hire Centre and proceed to your brand's counter

Plan for 20 to 35 minutes from arrival to driving away under normal conditions. During peak travel times, allow additional time. The shuttle is the most direct option for most travellers arriving at Newark.

What extra fees and taxes apply to hire cars at Newark Airport?

Hiring a car at Newark Liberty International Airport (EWR) adds several layers of fees on top of the base rate. These charges are set by the Port Authority of New York and New Jersey and local tax authorities, not by the hire company alone.

Common surcharges on Newark Airport hires include:

  • Airport concession recovery fee: approximately 10 to 12% of the base hire rate
  • Customer facility charge (CFC): approximately US$5.95 to US$9.50 per day, capped at 14 days, covering Hire Centre maintenance
  • New Jersey vehicle hire tax: 5% sales tax plus a 2.5% assessment fee on hires under 28 days
  • New Jersey tourism assessment: up to US$1 per day

In total, these surcharges can add 25 to 35% above the base rate for Newark Airport pickups, which is higher than the national airport average of roughly 15 to 20%. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter.

If your confirmation shows taxes and fees as included and you are still charged locally, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after your hire ends.

Is hiring a car off-airport in Newark cheaper than at EWR?

Yes, hiring a car at an off-airport location near Newark can be significantly cheaper than picking up at Newark Liberty International Airport (EWR).

Off-airport locations in the Newark area, including nearby Elizabeth and other suburbs within 5 to 15 miles of EWR, typically avoid the airport concession recovery fee, customer facility charge, and related Port Authority surcharges. This can result in daily rates that are 20 to 40% lower than comparable airport rates.

Brands such as Enterprise, Budget, Alamo, and Hertz operate off-airport locations in the Newark area. However, there are trade-offs to consider:

  • You will need to arrange your own transport from the airport to the off-airport counter, such as a rideshare or NJ Transit train to Newark Penn Station
  • Off-airport counters may have more limited hours than the 24-hour Consolidated Hire Centre at EWR
  • Returning the car to an off-airport location before your flight requires additional travel time back to the terminal

If your Newark arrival is late at night or your schedule is tight, the convenience of the on-airport Hire Centre may outweigh the cost savings of an off-airport pick-up.

How do tolls work for hire cars in Newark and New Jersey?

Tolls are a significant part of driving in and around Newark. New Jersey operates a mostly cashless toll system, and hire cars come with a toll device installed by default.

Key toll roads near Newark include:

  • New Jersey Turnpike (I-95): E-ZPass rates start at approximately US$0.95 and increase with distance; a 3% rate increase takes effect 1 January 2026
  • Garden State Parkway: E-ZPass rates start at approximately US$1.90 for the full length
  • NYC bridges and tunnels: approximately US$15 to US$25 or more per crossing
  • NYC Congestion Relief Zone (Manhattan south of 60th Street): approximately US$8.99 plus taxes per day if you drive into this area on local streets

At the Newark pickup counter, you will typically have two options:

  • Unlimited toll package: approximately US$11 to US$26 per hire day, covering all tolls during the hire
  • Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees after the hire ends

If you opt out of the hire company's toll programme and drive a cashless-only gantry without a personal transponder, you may be charged up to 3 times the toll amount (maximum US$5 per toll) in addition to the Toll-by-Plate rate. Toll charges can appear on your card days or even weeks after you return the vehicle in Newark.

What documents do I need to pick up a hire car in Newark?

To pick up a hire car in Newark, you must present a set of physical documents at the counter. Digital copies are not accepted.

  • Valid driver's licence (original, unexpired, physical card) in the main driver's name
  • If your licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold (debit and prepaid cards are not accepted)
  • Passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors travelling internationally)

At the Newark counter, the hire agreement is with the partner brand (such as Avis, Hertz, Alamo, or Enterprise), and their desk requirements govern. All additional drivers must also be present at pickup with their own valid licence and ID.

A common mistake is arriving with only a debit or prepaid card. Even if you prepaid your reservation online, a physical major credit card is still required at the Newark counter for the security hold.

Can I get toll cashback for driving on New Jersey roads during my Newark hire?

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Newark hire.

This benefit is especially valuable in Newark and the surrounding New Jersey and New York area, where toll exposure is among the highest in the United Kingdom. Between the New Jersey Turnpike, Garden State Parkway, and NYC bridges and tunnels, daily toll costs can easily reach US$20 to US$40 or more depending on your route.

To claim your Tolls Cashback after your Newark hire:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at pickup, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not replace paying tolls during the hire; you pay normally and claim reimbursement afterwards.

What are the confusing highways and driving rules near Newark I should know about?

Driving in and around Newark involves several road features that frequently catch first-time visitors off guard.

  • The New Jersey Turnpike (I-95) interchange near Newark Airport, particularly exits 13A through 14, is known for left-hand exits, dual-numbered routes (I-78 and the Turnpike overlap), and sudden HOV lane merges
  • I-78 through Newark has abrupt cashless E-ZPass-only toll gantries without advance warning; driving through without a transponder or hire toll programme can result in Toll-by-Plate charges and additional fees
  • The Pulaski Skyway (US-1/9) features steep grades and no-shoulder merge zones typical of older industrial corridor roads
  • Many arterial roads in Newark, including sections of Routes 1 and 9, prohibit left turns due to viaduct restrictions, requiring U-turns or alternate routes

Speed enforcement near Newark is conducted by mobile New Jersey State Police units in Turnpike breakdown lanes rather than fixed cameras. Construction zones near Newark Airport carry doubled fines, exceeding US$100 for speeds 10 mph or more over the limit.

Fuel prices in the Newark area typically run US$3.60 to US$3.90 per gallon for regular unleaded, which is 15 to 25% above the UK average, partly due to New Jersey's state and local fuel taxes. Plan to refuel before returning your Newark hire to avoid the partner's higher refuelling rate.

What is the security deposit amount for a hire car in Newark?

At Newark hire car counters, the partner brand places a temporary authorisation hold on your credit card at pickup. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.

Typical security deposit holds in the United Kingdom, including Newark, are approximately US$300 to US$400 for standard vehicle classes. The exact amount varies by hire brand, vehicle class, and location. Premium or speciality vehicles may carry higher holds.

Important requirements for the Newark deposit:

  • The card must be a major credit card (Visa, Mastercard, Amex, or similar) with the driver's name printed on the physical card
  • Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit
  • The card must be in the main driver's name and presented physically at the counter
  • You must have sufficient available credit to cover both the hold and any expected charges

After you return the Newark hire, the hold is released by the partner desk, but your bank controls when it reappears in your available balance. This can take up to 15 business days. Bring a backup credit card in case your primary card is declined at the Newark counter.

Can I do a one-way hire from Newark to New York City or another city?

Yes, one-way hires from Newark to other cities, including New York City airports such as JFK and LGA, are available through partner brands at Newark Liberty International Airport.

Whether a drop-off fee applies depends on the specific route, the hire brand, the vehicle class, and the dates of travel. For routes between Newark and nearby New York City locations, some routes may carry no drop-off fee while others do. Longer distances or cross-state routes are more likely to include a one-way fee.

To check whether a drop-off fee applies to your Newark one-way hire:

  • Select your different return location during the booking search
  • Review the rate details page, which will show any drop-off fee under the section labelled as payable at destination
  • Your booking confirmation will also list this fee if it applies

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. If the counter charges a different amount than shown on your Newark confirmation, keep all paperwork and contact support after the hire ends.

Cross-border one-way hires (for example, Newark to Canada) are subject to partner-specific rules and may not be permitted or may carry significantly higher fees.

Do I need an International Driving Permit to hire a car in Newark?

An International Driving Permit (IDP) is not always mandatory for hiring a car in Newark, but it is strongly recommended in certain situations and required in others.

  • If your driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is mandatory alongside your original licence at the Newark counter
  • If your licence is in English or uses the Latin alphabet, an IDP is recommended but not strictly required by most Newark hire partners
  • The IDP is a translation document only; it is not a standalone licence and will not be accepted without your original licence

You must obtain your IDP in your home country before travelling to Newark. UK issuers such as AA do not issue IDPs to holders of non-UK licences.

At the Newark pickup counter, the hire agreement is with the partner brand (Avis, Hertz, Alamo, Enterprise, Budget, or others), and their desk requirements govern. If your licence is not in English and you arrive without an IDP, the counter agent may refuse to complete the hire. To avoid this situation, obtain your IDP before departing for Newark.

How does the fuel policy work for hire cars in Newark?

Hires in Newark follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Newark hire:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the Newark return location before dropping off the vehicle
  • Keep your final fuel receipt showing the date, time, and station address

Fuel prices near Newark Liberty International Airport typically range from US$3.60 to US$3.90 per gallon for regular unleaded, which is higher than the UK national average. Plan your refuelling stop in advance, as stations immediately adjacent to the airport may be limited.

If you return the Newark hire without a full tank, the partner brand may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Keeping your receipt is the best way to dispute any incorrect fuel charge after your Newark hire ends.

Can I add an additional driver to my Newark hire car?

Yes, you can add an additional driver to your Newark hire at the counter when you pick up the vehicle.

Whether the additional driver is included at no cost or subject to a daily fee depends on the rate you booked. Check your booking confirmation for a line stating additional driver included or additional driver free of charge. If it is not included, the daily fees at Newark partner counters are approximately:

  • Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
  • Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
  • Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding a driver at the Newark counter:

  • The additional driver must be present at pickup with a valid driver's licence
  • They must meet the minimum age requirements for Newark (25 in most cases; a young-driver surcharge applies for ages 21 to 24)
  • For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
  • Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Newark hire agreement are covered by protections such as CDW/LDW and liability coverage. Do not allow anyone not named on the contract to drive the vehicle.

Does travel assistance cover me if something goes wrong during my Newark hire?

Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can help if something goes wrong during your Newark hire or travel period.

Coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident, which can be relevant given Newark's complex highway interchanges and high-volume truck traffic on the New Jersey Turnpike
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This benefit does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI). It also does not cover pre-existing medical conditions.

Important: this coverage applies only to travellers who are not residents of the United Kingdom or Canada. UK and Canadian residents do not qualify for this benefit.

If you need assistance during your Newark hire, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Always follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and limits that apply to your reservation.

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