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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Budget counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Newark Airport and how do I get there from my terminal?
The Budget counter at Newark Liberty International Airport (EWR) is located at 132 Carson Rd, 3rd Floor, Newark, NJ 07114, inside the Consolidated Rental Car Centre (CRC) on levels 1 to 3 of the Parking A Garage.
How to reach the Budget counter depends on your arrival terminal:
- From Terminal A: follow signs over the sky bridge directly into the garage, then take the escalator up to the 3rd floor Budget counter. The walk takes approximately 5 minutes.
- From Terminals B or C: proceed to baggage claim, board the free AirTrain to Terminal A station, exit the station, take the escalator down, turn right to the sidewalk or corridor, then take the escalator up to the 2nd or 3rd floor Budget counter.
The AirTrain runs free of charge from 5 AM to 11 PM and reaches the CRC in under 10 minutes. Budget also operates a shuttle between the terminals and the counter and car park. Budget is open 24 hours a day, seven days a week at Newark Airport. Allow 30 to 60 minutes from arrival to driving away, including baggage claim, transit to the CRC, counter check-in, and vehicle collection.
What documents do I need to pick up my Budget hire car in Newark?
To collect your Budget hire car at Newark Liberty International Airport, you must bring the following physical documents:
- A valid driving licence in the main driver’s name (original, unexpired, and legible).
- A major credit card with the driver’s name printed on the card, in the main driver’s name, with sufficient available credit for the authorisation hold.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).
If your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Newark Budget counter. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation document only and must be carried alongside your original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Budget counter in Newark.
How do E-ZPass tolls work for a Budget hire car in Newark and New Jersey?
New Jersey operates a largely cashless toll network, and driving around Newark means you are likely to encounter tolled roads including the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Your Budget hire vehicle comes equipped with an electronic toll device compatible with the E-ZPass system.
At the Newark Budget counter you will typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during the hire period.
- Pay per use: if you decline the package, the Budget system records each toll via the transponder or plate-based billing and charges you the toll amount plus administrative or processing fees after the hire ends.
If you opt out entirely and drive on a cashless-only gantry without a personal E-ZPass transponder, you risk Toll-By-Plate billing at higher rates plus hire fees of up to 3 times the toll cost, with a maximum of US$5 per toll. Toll charges are typically billed 4 to 8 weeks after you return the vehicle.
Approximate toll costs on common New Jersey routes include: New Jersey Turnpike from US$0.95 upward, Garden State Parkway at least US$1.90, and Atlantic City Expressway at least US$1.25 for a partial trip.
Can I get cashback on tolls paid during my Budget hire in Newark?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Budget hire in Newark and the surrounding New Jersey and New York area.
Given that the Newark area has high toll exposure, including the New Jersey Turnpike, Garden State Parkway, and major bridges and tunnels into New York City, this benefit can offset a significant portion of your toll costs.
To claim your cashback after returning your Budget vehicle in Newark:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals confirmation, the signed hire agreement from the Budget counter, and a toll invoice or statement showing charges paid during the hire period.
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit hold for a Budget hire at Newark Airport?
When you pick up your Budget hire car at Newark Liberty International Airport, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount can vary depending on the vehicle class, hire duration, and Budget's current policy at the Newark location.
A few important points to bear in mind:
- The hold is a temporary authorisation, not a charge. It reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.
- You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Newark Budget counter.
- Airport locations such as Newark may apply stricter rules, including higher hold amounts for premium vehicle classes.
- Bring a backup credit card in your name in case your primary card is declined.
Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by Budget at the Newark counter.
What is the additional driver fee for a Budget hire in Newark?
Yes, you can add an additional driver to your Budget hire in Newark, and the fee is notably lower than in most other US states.
Because Newark is in New Jersey, which follows New York-adjacent rules, the additional driver fee for Budget hires is US$5 per day, compared to the standard US$13 per day charged in most other states. The maximum charge is US$65 plus applicable taxes for the hire period.
Requirements for adding an additional driver at the Newark Budget counter:
- The additional driver must be present at pickup with a valid driving licence.
- For Budget hires in Newark, additional drivers must be at least 25 years old.
- If your licence uses a non-Latin alphabet, an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the hire agreement.
If your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge, confirm this with the Budget agent at the Newark counter before signing. Only drivers listed on the hire agreement are covered by the vehicle’s protections.
What is the minimum age to hire a Budget vehicle in Newark?
The minimum age to hire a Budget vehicle in Newark without a young-driver surcharge is 25. However, because Newark is in New Jersey, which follows New York state rules, Budget is required to hire to licensed drivers aged 18 and older, with a young-driver surcharge applied to drivers under 25.
Key age-related rules for Budget hires in Newark:
- Drivers aged 18 to 24 may hire but will pay a daily young-driver surcharge in addition to the base rate.
- Most vehicle classes, including full-size sedans, SUVs, minivans, convertibles, and premium categories, are restricted to drivers aged 25 and older at the Newark Budget counter.
- Economy, compact, and intermediate vehicle classes are typically available to younger drivers.
- Additional drivers at Budget in Newark must be at least 25 years old.
If you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Budget may waive the young-driver fee. Check your booking confirmation to see if this waiver is explicitly shown before arriving at the Newark counter.
How does the car return process work at Newark Airport for Budget hires?
Returning your Budget hire car at Newark Liberty International Airport is straightforward. Follow the signs marked Rental Car Return as you approach the airport, which will direct you to the Consolidated Rental Car Centre (CRC) in the Parking A Garage at 132 Carson Rd, Newark. Budget's designated return area is clearly signed inside the CRC on levels 1 to 3.
Steps for a smooth Budget return in Newark:
- Refuel before arriving at the CRC. Under the standard Full-to-Full fuel policy, you must return the vehicle with the same fuel level recorded at pickup. Refuel within approximately 10 miles of the return location and keep your receipt.
- Pull into the Budget return lane and a staff member will check in the vehicle.
- After drop-off, take the free AirTrain from the CRC back to your departure terminal. The AirTrain runs from 5 AM to 11 PM and takes under 10 minutes.
If you need to return the vehicle outside staffed hours, Budget at Newark offers an after-hours key drop. Leave the keys in the designated drop box and keep a photo of the fuel gauge and odometer as evidence of the vehicle's condition at return.
Is travel assistance included with my Budget hire in Newark?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Budget hires originating in Newark as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
For eligible renters, the travel assistance coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of a road accident, which is particularly relevant on busy New Jersey highways near Newark such as the New Jersey Turnpike and Route 1.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your Budget hire in Newark, contact the Terrawind support line 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free or collect)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms and limits that apply to your reservation.
Does Budget in Newark require a credit card, or can I use a debit card?
No, debit cards are not accepted for the security deposit hold at the Budget counter in Newark. A physical major credit card with the driver’s name printed on the card is required.
Newark Liberty International Airport is an airport location, and Budget applies stricter deposit rules there than at many off-airport locations. Specific conditions to be aware of:
- The credit card must be in the main driver’s name and presented physically at the counter. Virtual cards, digital wallets, and prepaid cards are not accepted.
- The card must have sufficient available credit to cover the security hold, which is typically US$300 to US$400 for standard vehicles at Newark.
- If you are hiring with a debit card, Budget in Newark imposes additional restrictions, including limiting additional drivers to a spouse or domestic partner only.
Even if you have prepaid your Hola Car Rentals booking, you are still required to present a physical credit card at the Newark counter for the deposit hold. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.
What insurance options should I consider for a Budget hire in Newark?
When picking up your Budget hire in Newark, you will be offered several insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
The main options to consider:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation shows zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Newark and New Jersey. Some US states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000.
CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. These are separate products.
Check your Hola Car Rentals confirmation before arriving at the Newark Budget counter to see which protections are already included in your rate. If your confirmation shows a protection as included, the Budget agent should not charge you again for it. If they do, keep all paperwork and contact support after the hire ends.
Can I pick up my Budget hire in Newark and return it in a different city?
Yes, one-way hires are possible with Budget in Newark, but a drop-off fee may apply depending on your destination, vehicle class, and the distance involved.
How one-way fees work for Budget hires originating in Newark:
- If you return the vehicle to a different city or airport, a drop-off fee is typically charged. This fee is route-specific and varies by destination, season, and vehicle class.
- The drop-off fee is listed under the To Pay at Destination section during the Hola Car Rentals checkout process. If no fee appears, your route does not incur one.
- Cross-border one-way hires, for example returning the Budget vehicle in Canada, may be restricted or require prior authorisation. Check your booking confirmation for permitted driving areas.
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your Hola Car Rentals confirmation. Review your confirmation carefully before arriving at the Newark Budget counter to confirm the exact fee that applies to your itinerary.
What happens if I return my Budget hire car late at Newark Airport?
If you return your Budget hire car at Newark Liberty International Airport later than the agreed drop-off time, additional charges will apply. Budget typically allows a grace period of approximately 30 minutes beyond the scheduled return time. After that window, you may be charged for extra hours or an additional day.
Specific late return rules for Budget in Newark:
- After 29 minutes past the scheduled return time, a partial-day charge may apply.
- After 90 minutes, a full additional day's rate is typically charged.
- Late fees and surcharges may also apply on top of the extra time charges.
To avoid unexpected charges at the Newark Budget counter:
- Plan your return journey to the CRC at 132 Carson Rd with enough buffer time, especially if travelling from Manhattan or other areas with heavy traffic on New Jersey highways.
- If you know you will be late, contact Budget directly using the number on your hire agreement as early as possible.
- If you need to extend your hire while already on the road, contact support before the scheduled return time, as extensions are subject to vehicle availability and may reprice the booking.
Budget at Newark is open 24 hours a day, so after-hours returns are accepted via key drop if the counter is unstaffed at your return time.
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