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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 3 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 weeks ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 4 weeks ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 3 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 week ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 5 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 5 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 6 days ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 yesterday
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 14 hours ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking with Alamo in Newark include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.

Will I face unexpected charges at the Alamo counter in Newark when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Newark Liberty International Airport?

The Alamo counter at Newark Liberty International Airport (EWR) is located on the 2nd floor of the Rental Car Centre at 132 Carson Rd, Newark, NJ 07114.

How to get there depends on your terminal:

  • From Terminal A: Walk across the 2nd floor sky bridge directly to the Rental Car Centre. The Alamo counter is to the right after you exit the bridge, a walk of under 10 minutes.
  • From Terminals B or C: Follow signs to the AirTrain and exit at station P2 or P3. Take the escalator down, walk a short distance to the centre, then take the escalator up to the 2nd floor. Total time is roughly 3 to 15 minutes.

The Alamo counter at Newark is open daily from 05:00 to 23:59. After-hours pickup instructions are included in your confirmation email if your arrival falls outside those hours.

Can I use Skip the Counter or a kiosk at the Alamo Newark Airport location?

Yes, Alamo at Newark Liberty International Airport offers several check-in options designed to speed up your pickup.

  • Kiosk check-in: Use the self-service kiosk at the Rental Car Centre in Newark to print your hire agreement and proceed directly to your vehicle.
  • Skip the Counter: Pre-fill your details online before arrival, print your agreement, and go straight to the car with the keys already inside. You will show your documents at the exit gate.
  • Accelerated Check-in: Fill in your information in advance so the counter process at the Newark Alamo location is faster when you arrive.

Whichever option you choose, make sure you have your physical driver’s licence, a major credit card in the main driver’s name, and your booking confirmation ready. All documents must be physical originals; digital copies are not accepted at the Newark Alamo counter.

What local fees and taxes apply to an Alamo hire at Newark Airport?

Hiring with Alamo at Newark Liberty International Airport means your base rate will be subject to several location-specific fees and taxes on top of the vehicle price.

  • Airport concession recovery fee: typically US$10 or more per hire, covering the cost of operating at the Newark airport facility.
  • Customer facility charge (CFC): US$10 per hire at New Jersey airports including Newark.
  • New Jersey sales tax: 6.625% applied to the hire.
  • New Jersey motor vehicle surcharge: approximately US$12 to US$15 per hire, directed to the state highway fund.

Combined, these airport-specific charges at Newark can add 20 to 30 per cent on top of your base Alamo rate. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Newark counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire is complete.

How do tolls work on New Jersey roads near Newark with an Alamo hire?

Toll roads are common around Newark and throughout New Jersey, and nearly all major routes near Newark Liberty International Airport are cashless. Your Alamo hire vehicle will include an electronic toll device by default.

At the Newark Alamo counter you have two options:

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all tolls during your hire period.
  • Pay per use: if you decline the package, Alamo will charge you the actual toll amount plus administrative processing fees after the hire ends. On cashless-only gantries, fees can reach up to 3 times the toll amount, capped at US$5 per toll.

Key tolled routes near Newark include the New Jersey Turnpike (I-95), the Garden State Parkway, and Port Authority bridges and tunnels connecting to New York City. E-ZPass lanes are transponder-only and do not accept cash. Toll-By-Plate rates are higher than E-ZPass rates, so enrolling in the Alamo toll programme or bringing a compatible personal transponder is worth considering for any Newark-area driving.

There are no congestion charges or emissions zone fees in Newark or New Jersey.

What documents do I need to pick up my Alamo hire at Newark Airport?

To collect your Alamo vehicle at Newark Liberty International Airport, you must present the following physical documents at the counter:

  • Your original, unexpired driver’s licence in the main driver’s name.
  • An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
  • A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the hold.
  • Your passport or valid government photo ID.
  • Your booking confirmation or printed voucher.
  • Proof of return travel such as a round-trip airline ticket, which Newark Airport Alamo may require for debit card hires or as standard documentation for international visitors.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Newark Alamo counter. Name mismatches between your licence, passport, and credit card are a common cause of delays, so verify they all match before you travel.

Does Hola Car Rentals offer Tolls Cashback for Alamo hires in Newark?

Yes, all Hola Car Rentals bookings, including Alamo hires in Newark, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that the Newark area sits at the centre of one of the most toll-heavy road networks in the United States, including the New Jersey Turnpike, the Garden State Parkway, and Port Authority crossings into New York City, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning your Alamo vehicle in Newark:

  • Email [email protected] within 30 days of vehicle return.
  • Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
  • Attach your Hola Car Rentals reservation confirmation, the Alamo hire agreement signed at the Newark counter, and a toll receipt or statement showing charges paid during the hire.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

What is the security deposit for an Alamo hire at Newark Airport?

When you pick up your Alamo vehicle at Newark Liberty International Airport, a temporary authorisation hold will be placed on your credit card. For standard car classes at Alamo in the United States, including Newark, the typical hold is approximately US$300 to US$400.

A few important points to keep in mind:

  • The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
  • You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Newark Alamo counter.
  • Premium or speciality vehicle classes may carry a higher hold amount.
  • Bring a backup credit card in your name in case your primary card is declined.

The exact hold amount is set by Alamo at the Newark counter and may vary by vehicle class, season, or location policy. Confirm the amount with the agent before the card is swiped.

What driving rules near Newark should I know before picking up my Alamo hire?

Driving around Newark and the surrounding area with your Alamo hire involves a few local quirks that can catch first-time visitors off guard.

  • Jug-handle turns: New Jersey roads, including those near Newark Liberty International Airport, use jug-handle intersections where you must exit right to make a left turn. This is standard across the state and applies on routes near the airport such as Route 1/9.
  • One-way streets: Newark's city centre has a dense network of one-way streets that can loop drivers unexpectedly, especially when navigating to or from the airport.
  • Complex motorway interchanges: The interchange of I-78, the New Jersey Turnpike (I-95), and Routes 1/9 near Newark Airport features split-level ramps and sudden lane changes that differ from simpler interstate layouts.
  • Cashless toll lanes: E-ZPass-only lanes on the New Jersey Turnpike and other nearby toll roads do not accept cash. Make sure your Alamo hire's toll device is active or that you have enrolled in a toll programme before entering these lanes.
  • Speed enforcement: New Jersey State Police actively patrol Turnpike ramps near Newark using mobile pacing rather than fixed cameras.

Planning your route in advance and using GPS navigation is strongly recommended for your Alamo Newark hire.

Is there a young driver surcharge for under-25 renters at Alamo in Newark?

Yes, a young driver surcharge applies to renters under 25 years old at the Alamo counter in Newark. In the United Kingdom, the standard minimum age to hire without an additional fee is 25.

For Alamo hires in Newark, the young driver surcharge is US$15 per day plus applicable taxes, paid at the counter. Drivers aged 21 to 24 are eligible to hire but will be charged this daily fee.

Additional restrictions to be aware of:

  • Many vehicle classes are restricted to renters aged 25 and older. These typically include full-size saloons, SUVs, minivans, luxury, premium, and convertible categories.
  • Drivers under 21 are generally not permitted to hire at Newark Alamo locations outside of New York and Michigan, where state law sets the minimum at 18.
  • New Jersey is not one of the states with an 18-plus mandate, so the standard Alamo policy applies at Newark.

If you are between 21 and 24, choose a compact, economy, or intermediate vehicle class when booking your Newark Alamo hire to avoid class-based restrictions on top of the surcharge.

Can I add an additional driver to my Alamo hire in Newark?

Yes, you can add an additional driver to your Alamo hire in Newark, either as part of your rate or for a fee paid at the counter.

For Alamo hires in Newark, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for a line that reads additional driver free of charge, which would mean the first extra driver is already covered.

Requirements for adding a driver at the Newark Alamo counter:

  • The additional driver must be physically present at pickup to show a valid driver’s licence and sign the hire agreement.
  • If the additional driver’s licence uses a non-Latin alphabet, they must also present an International Driving Permit alongside the original licence.
  • The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young driver surcharge on top of the additional driver fee.

Only drivers listed on the hire agreement are covered by the vehicle’s protections. If someone not named on the contract drives the Alamo vehicle in Newark, coverage may be void and additional charges could apply.

What is the fuel policy for Alamo hires at Newark Airport?

Alamo hires at Newark Liberty International Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for your Newark Alamo hire:

  • At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge.
  • During the hire, use the correct fuel type as shown in the vehicle. Keep your fuel receipts.
  • Before returning to the Newark Rental Car Centre at 132 Carson Rd, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
  • Take a photo of the full gauge at the station and keep the receipt showing the date, time, and station address.

If you return the Alamo vehicle to Newark without a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning full is always the most cost-effective option.

How does Travel Assistance work if something goes wrong during my Alamo hire in Newark?

Most Hola Car Rentals bookings, including Alamo hires in Newark, include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit is available to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this benefit.

If you experience an emergency during your Alamo hire in Newark or on nearby highways such as the New Jersey Turnpike or I-78, Travel Assistance covers:

  • Travel insurance with medical coverage for up to 5 passengers.
  • Legal assistance in the event of a road accident.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

To get help 24 hours a day, 7 days a week:

  • Call +1 888 980 9992 (toll-free or collect).
  • WhatsApp: +1 208 910 1001.
  • Email: [email protected].

When you contact them, provide your full name, your Hola Car Rentals confirmation number, your current location in or around Newark, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claim.

Note that Travel Assistance does not cover damage to the Alamo hire vehicle itself. That is handled by CDW/LDW coverage.

Can I pick up an Alamo hire in Newark and return it to a different city?

Yes, Alamo at Newark Liberty International Airport offers one-way hires, allowing you to return the vehicle to a different location. However, a drop-off fee may apply depending on your chosen route.

Key things to know about one-way hires from Newark:

  • The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is set by Alamo and cannot be prepaid through your booking.
  • During the booking process, any applicable drop-off fee will be shown under the To pay at destination section on the checkout page. Review this before confirming your Newark Alamo hire.
  • Same-city returns, such as Newark Airport to a Newark city location, often carry no drop-off fee. Longer routes between different states typically do incur a fee.
  • Cross-border one-ways, for example from Newark into Canada, may be restricted or carry significantly higher fees. Confirm with Alamo at the Newark counter before your trip.

If the drop-off fee shown at the Newark Alamo counter differs from what appeared on your booking confirmation, keep all paperwork and contact support after the hire ends. Undisclosed fees may be covered under the No Extra Charges© guarantee.

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