VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Dollar counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Newark Airport terminals to the Dollar hire counter?
After landing at Newark Liberty International Airport (EWR), the Dollar counter is not inside the terminal building. Follow Ground Transportation signs after baggage claim to the kerbside hire shuttle stop, board the shuttle (confirm Dollar with the driver or attendant), and ride to the Rental Car Centre located at 132 Carson Road. You can also reach the facility via the AirTrain from Terminal A to Station P3.
The Dollar airport counter is open daily from 06:00 to 23:59. Allow extra time beyond your flight arrival:
- 5 to 10 minutes to walk to the shuttle stop and wait
- 10 to 20 minutes for the shuttle or AirTrain ride to the Rental Car Centre
- 10 to 25 minutes at the Dollar counter and vehicle pickup area
If you have checked bags or are arriving on an international flight, add time for baggage claim and immigration. Total time from plane to driving away is typically 45 to 90 minutes for domestic arrivals and 90 to 150 minutes for international arrivals at Newark.
What are the Dollar counter hours at Newark Airport and off-airport locations?
Dollar operates multiple locations in the Newark area, and hours vary significantly depending on which site you choose.
- Airport location (132 Carson Road, Newark Liberty International Airport): open daily 06:00 to 23:59, seven days a week
- 589 Ferry Street (off-airport): open Monday through Friday, 08:00 to 17:00 only
- 2105 Route 22 (off-airport): open Monday through Friday, 08:00 to 17:00, and Saturday 09:00 to 12:00
If you are arriving on a late flight into Newark, the airport location at 132 Carson Road is your only practical option, as the off-airport Dollar sites close at 17:00 on weekdays and have very limited Saturday hours. After-hours pickup at off-airport locations is not available, so contact the confirmation number on your reservation if you have questions about late arrivals at those sites.
Plan your return time carefully. Returning a Dollar vehicle more than 30 minutes past your agreed drop-off window at Newark can trigger hourly charges plus applicable taxes.
What extra fees and taxes apply to Dollar hires at Newark Airport?
Hiring a Dollar car at Newark Liberty International Airport (EWR) involves several fees on top of the base rate. Airport hires in Newark can inflate the total cost by up to 40% compared to the advertised daily rate. Common charges include:
- Airport concession recovery fee (ACRF): charged by Dollar to recover the cost of operating at EWR
- Customer facility charge (CFC): a per-day or per-transaction fee tied to the Rental Car Centre at 132 Carson Road
- New Jersey state hire taxes and local surcharges
- Young driver surcharge: US$25 per day for drivers aged 21 to 24
Off-airport Dollar locations in Newark, such as 589 Ferry Street or 2105 Route 22, typically carry lower daily rates because they avoid the airport concession and facility charges. However, you will need to arrange your own transport to those sites, as no airport shuttle connects them to EWR terminals.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Dollar counter in Newark at pickup.
How do tolls work for Dollar hires in Newark and New Jersey?
New Jersey uses a mostly cashless toll system, and driving a Dollar hire car in or around Newark means you will almost certainly encounter tolled roads. The main routes include the New Jersey Turnpike (I-95), the Garden State Parkway, and several Port Authority bridges and tunnels connecting Newark to New York City.
Approximate toll costs for common routes (E-ZPass rates):
- New Jersey Turnpike (full length, Philadelphia to NYC): starts at US$0.95, increasing with distance
- Garden State Parkway (full length): at least US$1.90
- NYC bridges and tunnels (each crossing): approximately US$15 to US$25 or more
Your Dollar hire vehicle at Newark comes with an electronic toll device. At the counter you have two options:
- Unlimited toll package: typically US$11 to US$26 per hire day, covering all tolls during the hire
- Pay per use: actual toll amounts plus daily or administrative processing fees billed after return
Without enrolling in Dollar's toll programme, cashless-only gantries will bill via Toll-By-Plate at higher rates, and Dollar may charge up to three times the toll amount (maximum US$5 per toll) as a processing fee. If you have a personal E-ZPass, inform the Dollar counter agent in Newark at pickup so they can deactivate the vehicle's default device and avoid duplicate charges.
Can I get cashback on tolls paid during my Dollar hire in Newark?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar hire in Newark.
Given that New Jersey toll roads near Newark, including the Turnpike, Garden State Parkway, and Port Authority crossings to New York City, can add up quickly, this benefit is especially useful for hires in this area.
To claim your cashback:
- Email [email protected] within 30 days of returning your Dollar vehicle in Newark
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the Dollar hire agreement signed at pickup, and a toll invoice or statement showing charges paid during the hire
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. Note that Tolls Cashback reimburses toll charges only, not toll programme service fees or traffic fines.
Does the NYC congestion charge apply to Dollar hires driven from Newark?
Yes, if you drive your Dollar hire from Newark into Manhattan south of 60th Street, a daily Congestion Relief Zone fee of US$8.99 plus taxes applies. This charge covers most of Manhattan from 60th Street down to the southern tip of the island. Cameras automatically detect vehicles entering the zone, so there are no traditional toll booths to stop at.
You can avoid the congestion fee while still travelling through the area by staying on the FDR Drive or the West Side Highway (Route 9A) without exiting onto local streets within the zone.
This fee is separate from bridge and tunnel tolls. If you cross a Port Authority crossing between Newark and Manhattan, such as the Lincoln Tunnel or Holland Tunnel, you will pay both the tunnel toll (approximately US$15 to US$25 per crossing) and the congestion fee if you then drive into the designated zone. Dollar will bill these charges through its toll programme or via Toll-By-Plate if you did not enrol at the Newark counter.
What documents do I need to pick up a Dollar hire car in Newark?
To collect your Dollar hire in Newark, you must present the following physical documents at the counter:
- A valid driver's licence, original and unexpired, in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold
- A passport or valid government-issued photo ID (required for international visitors)
- Your booking confirmation or printed voucher
If your driver's licence is not in English and does not use a Latin (Roman) alphabet, for example a licence in Arabic, Chinese, Japanese, or Cyrillic script, you must also bring a current International Driving Permit (IDP) along with your original licence. The IDP is a translation only and is not valid without the original licence.
All documents must be physical. Digital copies shown on a phone are not accepted at the Dollar counter in Newark. A debit card is not sufficient for the authorisation hold; a major credit card is required. The typical hold for a standard vehicle at a Newark location is approximately US$300 to US$400, which reduces your available credit until released after return.
Is there a young driver surcharge for Dollar hires in Newark for drivers under 25?
Yes, Dollar applies a young driver surcharge of US$25 per day for renters aged 21 to 24 at Newark locations. This fee is charged at the counter and is in addition to the base hire rate and any applicable Newark airport fees or New Jersey taxes.
Additional restrictions apply to younger drivers at Dollar in Newark:
- Drivers under 25 cannot hire certain vehicle classes, including premium, luxury, convertible, full-size SUV, minivan, and van categories
- The minimum hire age at Dollar in Newark is 21 (20 in some cases with additional age differential charges)
- Any additional driver aged 20 to 24 may also incur age differential charges at the Dollar counter
The young driver surcharge is not included in your prepaid rate and will be collected locally at the Newark pickup location. Budget for this cost when comparing Dollar rates in Newark if you or any driver on the reservation is under 25.
How does travel assistance work if I have an emergency during my Dollar hire in Newark?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection. This benefit can be valuable if you experience a medical emergency or accident while driving your Dollar hire on Newark's highways, including the New Jersey Turnpike or I-78 near the port area, where heavy truck traffic and complex interchanges can increase risk.
Travel assistance typically covers:
- Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Dollar hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Pre-existing medical conditions are excluded. Always check your booking confirmation for the exact terms applicable to your reservation.
How do I return my Dollar hire car at Newark Airport after hours?
The Dollar airport location at 132 Carson Road, Newark Liberty International Airport, is open daily from 06:00 to 23:59, so after-hours returns outside that window are uncommon but possible if you return very late at night or very early in the morning.
For after-hours returns at the Newark airport Rental Car Centre:
- Drive to the designated Dollar drop-off lanes at the Rental Car Centre and follow signs from the AirTrain Terminal A area
- Leave the keys in the cupholder of the vehicle
- A receipt will be emailed to you once the vehicle is checked in the next business day
For off-airport Dollar locations in Newark, such as 589 Ferry Street or 2105 Route 22, after-hours key drop details are not confirmed. These sites close at 17:00 on weekdays, so plan your return to arrive before closing time to avoid late fees.
Returning your Dollar hire more than 30 minutes past the agreed drop-off time at any Newark location may trigger additional hourly charges plus taxes. If you anticipate a late return, contact the number on your booking confirmation in advance.
Do I need an International Driving Permit for a Dollar hire in Newark?
An International Driving Permit (IDP) is not automatically required for a Dollar hire in Newark, but whether you need one depends on your licence.
- If your driver's licence is in English: no IDP is required at the Dollar counter in Newark
- If your licence is not in English but uses a Latin (Roman) alphabet: an IDP is strongly recommended, though not always strictly mandatory
- If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script: an IDP is mandatory alongside your original licence
The IDP is a translation document only. It is not a standalone licence and will not be accepted at the Dollar counter in Newark without your original foreign-issued driver's licence. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
All documents presented at the Dollar pickup location in Newark must be physical originals. Digital versions shown on a phone are not accepted.
Can I add an additional driver to my Dollar hire in Newark?
Yes, you can add an additional driver to your Dollar hire in Newark, but the additional driver must be present at the counter at pickup to show a valid driver's licence and sign the hire agreement. Drivers who are not listed on the agreement are not covered by any protections, including CDW/LDW.
Additional driver fees at Dollar in Newark:
- Dollar charges US$13.50 per hire day plus taxes for each additional driver, with a maximum cap of US$189 plus taxes per hire
- No additional driver fee applies for a spouse or domestic partner of a Dollar Express Rewards member, or for a companion of a physically impaired customer
Age rules for additional drivers at Dollar in Newark:
- Additional drivers must be at least 20 years old
- Drivers aged 20 to 24 may incur age differential charges on top of the standard additional driver fee
- Additional drivers cannot be added to Dream, Adrenaline, or certain restricted vehicle categories
Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost. If it does, confirm this with the Dollar agent at the Newark counter before signing the hire agreement.
What is the fuel policy for Dollar hires in Newark and where can I refuel before returning?
Dollar uses a Full-to-Full fuel policy for hires in Newark. You receive the vehicle with a full tank and must return it full to avoid fuel charges. If you return the car below the recorded starting level, Dollar will charge you for the shortfall at its own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee.
Tips for managing fuel on your Dollar hire in Newark:
- At pickup, confirm the fuel level is recorded correctly on the hire agreement and take a photo of the dashboard gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Gas stations immediately adjacent to Newark Liberty International Airport tend to charge a premium due to the airport's industrial location; stations 3 to 5 miles away from the EWR Rental Car Centre are generally more cost-effective
- Keep your final fuel receipt showing the date, time, and station address in case of any dispute
For after-hours returns at the Dollar Newark airport location, leave the fuel receipt inside the vehicle or in the key drop envelope so it is available when the agent processes your return the following morning.
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