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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 days ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking with Dollar in New Jersey include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Jersey.

Will I face unexpected charges at the Dollar counter in New Jersey when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get to the Dollar counter at Newark Airport in New Jersey?

At Newark Liberty International Airport (EWR) in New Jersey, the Dollar counter is located near the AirTrain P3 station. After landing, take the AirTrain to the P3 stop, where Dollar provides shuttle or pick-up service to their counter at 134 Lindenberg Road or 132 Carson Road.

The EWR Dollar location operates daily from 06:00 to 23:59, so it covers most flight arrival times. Follow the AirTrain signs from your terminal, board at the designated stop, and exit at P3. Dollar shuttle buses cycle regularly from that point to the counter.

If you are unsure which terminal to start from, look for AirTrain signage throughout the airport. Allow extra time if you have a connecting flight or checked baggage to collect before heading to the Dollar pick-up area in New Jersey.

What are the Dollar counter hours at New Jersey locations?

Dollar operating hours in New Jersey vary by location, so it is important to confirm before you arrive.

  • Newark Airport (EWR) at 132 Carson Road or 134 Lindenberg Road: open daily 06:00 to 23:59
  • 589 Ferry Street, Newark: Monday to Friday 08:00 to 17:00 (closed weekends)
  • 2105 Route 22: Monday to Friday 08:00 to 17:00, Saturday 09:00 to 12:00

If your flight arrives outside counter hours at a non-airport Dollar location in New Jersey, contact the branch in advance to confirm after-hours arrangements. The EWR airport location has the widest coverage window and is the most practical option for late arrivals. Always cross-check hours on your booking confirmation, as holiday schedules can differ from standard hours.

Does Dollar in New Jersey have off-airport pickup locations?

Yes, Dollar operates several off-airport locations in New Jersey in addition to the Newark Airport (EWR) counter.

  • 589 Ferry Street, Newark (weekdays only, 08:00 to 17:00)
  • 144 Passaic Avenue, Newark area
  • 2105 Route 22 (weekdays and Saturday mornings)
  • DSH Newport Mall, 49 Mall Drive West, Jersey City
  • 1404 Bergen Boulevard, Fort Lee
  • 923 NJ-35, Middletown Township

These New Jersey city and suburban Dollar branches can be a practical alternative if you are not arriving by plane or if you prefer to avoid airport concession fees. Keep in mind that off-airport locations generally have more limited hours than the EWR counter, and some are closed on weekends. Confirm the exact address and hours for your chosen Dollar branch before your pickup day, as availability and schedules can change.

How do tolls work on New Jersey roads when renting from Dollar?

New Jersey has an extensive toll network, and driving a Dollar rental car in New Jersey means you will very likely encounter tolled roads. The main toll routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Most tolling is cashless, using E-ZPass transponders or Toll-By-Plate (camera-based billing).

When you pick up your Dollar rental in New Jersey, you typically have two options at the counter:

  • Unlimited toll package: a fixed daily rate (approximately GBP 8.50 to GBP 19.00 per day) that covers all tolls during the rental period
  • Pay per use: the actual toll amount plus daily or administrative processing fees billed after the rental ends

If you opt out of the Dollar toll programme and drive a cashless-only gantry without a personal transponder, the rental company may charge up to three times the toll amount (capped at GBP 4.00 per toll) in addition to the toll itself. Toll-By-Plate rates are also higher than E-ZPass rates on New Jersey roads.

Approximate toll costs for reference: New Jersey Turnpike starts at around GBP 0.70 and increases with distance; Garden State Parkway starts at around GBP 1.40; Atlantic City Expressway full length is approximately GBP 3.80. A 3% rate increase took effect 1 January 2026 on several facilities.

There are no congestion charges or emissions zones in New Jersey.

Is there a congestion charge for driving a Dollar rental in New Jersey near New York City?

No, New Jersey itself does not have a congestion charge or emissions zone. However, if you drive your Dollar rental from New Jersey into Manhattan, you may be subject to New York City's Congestion Relief Zone fee.

The NYC congestion fee applies to most of Manhattan south of and including 60th Street, down to the southern tip of the island. Rental companies typically bill this as a daily charge of approximately US$8.99 plus taxes and fees for each day the vehicle enters the zone. Cameras automatically detect vehicles, so there are no traditional toll booths to stop at.

You can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the congestion fee, as long as you do not exit onto local streets within the zone. If your New Jersey itinerary with Dollar includes any trips into lower or midtown Manhattan, factor this daily fee into your budget. The charge will appear on your final rental invoice or as a post-rental billing from the Dollar toll processing system.

Can I get cashback on tolls paid during my Dollar rental in New Jersey?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar rental in New Jersey.

Given that New Jersey roads such as the Turnpike, Garden State Parkway, and bridges or tunnels into New York City can generate significant toll costs, this benefit can add up meaningfully.

To claim your cashback:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from Dollar, and a toll receipt or statement showing charges paid during the rental period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally during the rental and claim reimbursement afterwards.

What documents do I need to pick up a Dollar rental car in New Jersey?

To collect your Dollar rental in New Jersey, you must present the following physical documents at the counter:

  • A valid, original driver’s licence in the main driver’s name (not a digital copy)
  • A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors travelling internationally)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation document only and must be carried alongside your original licence.

Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at the Dollar counter in New Jersey. All documents must be physical originals.

How much is the security deposit for a Dollar rental in New Jersey?

When picking up a Dollar rental in New Jersey, the counter will place a temporary authorisation hold on your credit card. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.

For standard vehicles rented in the United States, typical holds range from approximately US$300 to US$400. The exact amount at your Dollar location in New Jersey may vary depending on the vehicle class, rental duration, and the specific branch policy. Premium or speciality vehicles can carry higher holds.

A few important points to keep in mind:

  • Only a major credit card with the driver’s name printed on the card is accepted for the deposit; debit and prepaid cards are not allowed
  • The hold is released after drop-off, but your bank controls when it appears back on your available credit, which can take up to 15 business days
  • Bring a backup credit card in case your primary card is declined
  • Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations

Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by the Dollar counter and may differ by location within New Jersey.

What is the minimum age to rent a Dollar car in New Jersey?

The minimum age to rent a Dollar car in New Jersey without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee at the counter.

For Dollar, Hertz, and Thrifty, the young-renter surcharge is approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period.

Additional restrictions for drivers under 25 in New Jersey include:

  • Most vehicle classes are restricted; economy, compact, and intermediate categories are typically the only options available
  • Full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles generally require the driver to be at least 25

New Jersey is not one of the states (like New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and older, so the standard Dollar policy of 21 as the minimum age applies. Always confirm the surcharge amount on your booking confirmation before arriving at the Dollar counter in New Jersey.

How much does it cost to add an extra driver to a Dollar rental in New Jersey?

Adding an extra driver to your Dollar rental in New Jersey costs approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the full rental period. This fee is paid at the Dollar counter at pickup.

Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" before arriving at the counter in New Jersey.

Requirements for adding an extra driver at any Dollar location in New Jersey:

  • The additional driver must be present at pickup with a valid physical driver’s licence
  • They must meet the minimum age requirements (21 to 24 with a surcharge, 25 and over without)
  • Both the main driver and the additional driver must sign the rental agreement
  • An IDP is required if the additional driver’s licence uses a non-Latin alphabet

Only drivers listed on the Dollar rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage.

What fuel policy applies to Dollar rentals in New Jersey?

Dollar rentals in New Jersey follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return:

  • At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in New Jersey with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Some Dollar counter locations may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Can I pick up a Dollar car in New Jersey and return it in another state?

Yes, in most cases you can pick up a Dollar hire in New Jersey and return it in another UK state, but a one-way drop-off fee may apply depending on the route and vehicle class.

One-way fees are route-specific and vary by distance, destination, and the vehicle category you select. The fee will be shown during the booking process under the "To pay at destination" section if it applies to your route. Common patterns include:

  • Short routes between nearby cities or airports: sometimes no drop-off fee
  • Longer interstate routes from New Jersey to distant states: a drop-off fee typically applies
  • Premium, large SUV, or speciality vehicles: often carry higher repositioning fees

Cross-border travel outside the United Kingdom (for example, into Canada) may be restricted or require prior authorisation from Dollar. Always check your rental agreement for territory rules before driving across any border.

If you need to change your drop-off location after booking, contact support as soon as possible, since route changes can reprice the hire and recalculate any applicable one-way fee for your New Jersey Dollar reservation.

Does travel assistance cover me if something goes wrong during my Dollar rental in New Jersey?

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies during your Dollar hire in New Jersey. However, this coverage is available only to non-North American customers; residents of the United Kingdom and Canada do not qualify.

If you are eligible, the travel assistance covers:

  • Medical cover for up to 5 passengers for accidents or non-pre-existing illnesses
  • Legal assistance in the event of a road accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

This cover does not include damage to the Dollar vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).

If you need assistance during your New Jersey hire, contact Terrawind 24 hours a day, 7 days a week:

  • Phone (toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your reservation.

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