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Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in New Jersey include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Jersey.
Will I face unexpected charges at the Dollar counter in New Jersey when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get to the Dollar counter at Newark Airport in New Jersey?
At Newark Liberty International Airport (EWR) in New Jersey, the Dollar counter is located near the AirTrain P3 station. After landing, take the AirTrain to the P3 stop, where Dollar provides shuttle or pick-up service to their counter at 134 Lindenberg Road or 132 Carson Road.
The EWR Dollar location operates daily from 06:00 to 23:59, so it covers most flight arrival times. Follow the AirTrain signs from your terminal, board at the designated stop, and exit at P3. Dollar shuttle buses cycle regularly from that point to the counter.
If you are unsure which terminal to start from, look for AirTrain signage throughout the airport. Allow extra time if you have a connecting flight or checked baggage to collect before heading to the Dollar pick-up area in New Jersey.
What are the Dollar counter hours at New Jersey locations?
Dollar operating hours in New Jersey vary by location, so it is important to confirm before you arrive.
- Newark Airport (EWR) at 132 Carson Road or 134 Lindenberg Road: open daily 06:00 to 23:59
- 589 Ferry Street, Newark: Monday to Friday 08:00 to 17:00 (closed weekends)
- 2105 Route 22: Monday to Friday 08:00 to 17:00, Saturday 09:00 to 12:00
If your flight arrives outside counter hours at a non-airport Dollar location in New Jersey, contact the branch in advance to confirm after-hours arrangements. The EWR airport location has the widest coverage window and is the most practical option for late arrivals. Always cross-check hours on your booking confirmation, as holiday schedules can differ from standard hours.
Does Dollar in New Jersey have off-airport pickup locations?
Yes, Dollar operates several off-airport locations in New Jersey in addition to the Newark Airport (EWR) counter.
- 589 Ferry Street, Newark (weekdays only, 08:00 to 17:00)
- 144 Passaic Avenue, Newark area
- 2105 Route 22 (weekdays and Saturday mornings)
- DSH Newport Mall, 49 Mall Drive West, Jersey City
- 1404 Bergen Boulevard, Fort Lee
- 923 NJ-35, Middletown Township
These New Jersey city and suburban Dollar branches can be a practical alternative if you are not arriving by plane or if you prefer to avoid airport concession fees. Keep in mind that off-airport locations generally have more limited hours than the EWR counter, and some are closed on weekends. Confirm the exact address and hours for your chosen Dollar branch before your pickup day, as availability and schedules can change.
How do tolls work on New Jersey roads when renting from Dollar?
New Jersey has an extensive toll network, and driving a Dollar rental car in New Jersey means you will very likely encounter tolled roads. The main toll routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Most tolling is cashless, using E-ZPass transponders or Toll-By-Plate (camera-based billing).
When you pick up your Dollar rental in New Jersey, you typically have two options at the counter:
- Unlimited toll package: a fixed daily rate (approximately GBP 8.50 to GBP 19.00 per day) that covers all tolls during the rental period
- Pay per use: the actual toll amount plus daily or administrative processing fees billed after the rental ends
If you opt out of the Dollar toll programme and drive a cashless-only gantry without a personal transponder, the rental company may charge up to three times the toll amount (capped at GBP 4.00 per toll) in addition to the toll itself. Toll-By-Plate rates are also higher than E-ZPass rates on New Jersey roads.
Approximate toll costs for reference: New Jersey Turnpike starts at around GBP 0.70 and increases with distance; Garden State Parkway starts at around GBP 1.40; Atlantic City Expressway full length is approximately GBP 3.80. A 3% rate increase took effect 1 January 2026 on several facilities.
There are no congestion charges or emissions zones in New Jersey.
Is there a congestion charge for driving a Dollar rental in New Jersey near New York City?
No, New Jersey itself does not have a congestion charge or emissions zone. However, if you drive your Dollar rental from New Jersey into Manhattan, you may be subject to New York City's Congestion Relief Zone fee.
The NYC congestion fee applies to most of Manhattan south of and including 60th Street, down to the southern tip of the island. Rental companies typically bill this as a daily charge of approximately US$8.99 plus taxes and fees for each day the vehicle enters the zone. Cameras automatically detect vehicles, so there are no traditional toll booths to stop at.
You can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the congestion fee, as long as you do not exit onto local streets within the zone. If your New Jersey itinerary with Dollar includes any trips into lower or midtown Manhattan, factor this daily fee into your budget. The charge will appear on your final rental invoice or as a post-rental billing from the Dollar toll processing system.
Can I get cashback on tolls paid during my Dollar rental in New Jersey?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar rental in New Jersey.
Given that New Jersey roads such as the Turnpike, Garden State Parkway, and bridges or tunnels into New York City can generate significant toll costs, this benefit can add up meaningfully.
To claim your cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from Dollar, and a toll receipt or statement showing charges paid during the rental period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally during the rental and claim reimbursement afterwards.
What documents do I need to pick up a Dollar rental car in New Jersey?
To collect your Dollar rental in New Jersey, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name (not a digital copy)
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors travelling internationally)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation document only and must be carried alongside your original licence.
Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at the Dollar counter in New Jersey. All documents must be physical originals.
How much is the security deposit for a Dollar rental in New Jersey?
When picking up a Dollar rental in New Jersey, the counter will place a temporary authorisation hold on your credit card. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.
For standard vehicles rented in the United States, typical holds range from approximately US$300 to US$400. The exact amount at your Dollar location in New Jersey may vary depending on the vehicle class, rental duration, and the specific branch policy. Premium or speciality vehicles can carry higher holds.
A few important points to keep in mind:
- Only a major credit card with the driver’s name printed on the card is accepted for the deposit; debit and prepaid cards are not allowed
- The hold is released after drop-off, but your bank controls when it appears back on your available credit, which can take up to 15 business days
- Bring a backup credit card in case your primary card is declined
- Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations
Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by the Dollar counter and may differ by location within New Jersey.
What is the minimum age to rent a Dollar car in New Jersey?
The minimum age to rent a Dollar car in New Jersey without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee at the counter.
For Dollar, Hertz, and Thrifty, the young-renter surcharge is approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the rental period.
Additional restrictions for drivers under 25 in New Jersey include:
- Most vehicle classes are restricted; economy, compact, and intermediate categories are typically the only options available
- Full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles generally require the driver to be at least 25
New Jersey is not one of the states (like New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and older, so the standard Dollar policy of 21 as the minimum age applies. Always confirm the surcharge amount on your booking confirmation before arriving at the Dollar counter in New Jersey.
How much does it cost to add an extra driver to a Dollar rental in New Jersey?
Adding an extra driver to your Dollar rental in New Jersey costs approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes for the full rental period. This fee is paid at the Dollar counter at pickup.
Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" before arriving at the counter in New Jersey.
Requirements for adding an extra driver at any Dollar location in New Jersey:
- The additional driver must be present at pickup with a valid physical driver’s licence
- They must meet the minimum age requirements (21 to 24 with a surcharge, 25 and over without)
- Both the main driver and the additional driver must sign the rental agreement
- An IDP is required if the additional driver’s licence uses a non-Latin alphabet
Only drivers listed on the Dollar rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage.
What fuel policy applies to Dollar rentals in New Jersey?
Dollar rentals in New Jersey follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return:
- At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in New Jersey with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Some Dollar counter locations may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.
Can I pick up a Dollar car in New Jersey and return it in another state?
Yes, in most cases you can pick up a Dollar hire in New Jersey and return it in another UK state, but a one-way drop-off fee may apply depending on the route and vehicle class.
One-way fees are route-specific and vary by distance, destination, and the vehicle category you select. The fee will be shown during the booking process under the "To pay at destination" section if it applies to your route. Common patterns include:
- Short routes between nearby cities or airports: sometimes no drop-off fee
- Longer interstate routes from New Jersey to distant states: a drop-off fee typically applies
- Premium, large SUV, or speciality vehicles: often carry higher repositioning fees
Cross-border travel outside the United Kingdom (for example, into Canada) may be restricted or require prior authorisation from Dollar. Always check your rental agreement for territory rules before driving across any border.
If you need to change your drop-off location after booking, contact support as soon as possible, since route changes can reprice the hire and recalculate any applicable one-way fee for your New Jersey Dollar reservation.
Does travel assistance cover me if something goes wrong during my Dollar rental in New Jersey?
Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies during your Dollar hire in New Jersey. However, this coverage is available only to non-North American customers; residents of the United Kingdom and Canada do not qualify.
If you are eligible, the travel assistance covers:
- Medical cover for up to 5 passengers for accidents or non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This cover does not include damage to the Dollar vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).
If you need assistance during your New Jersey hire, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your reservation.
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