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Frequently Asked Questions
What does my van hire in Newark through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges when I hire a van in Newark through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van hire at Newark Liberty International Airport?
All van hire counters at Newark Liberty International Airport (EWR) are located at the consolidated Rental Car Centre at 132 Carson Rd, Newark, NJ 07114, typically on the 2nd or 3rd floor of the garage.
How you get there depends on which terminal you arrive at:
- Terminal A: Walk across the sky bridge from the 2nd or 3rd floor directly to the Rental Car Centre. No shuttle needed.
- Terminals B and C: Follow signs to the AirTrain from baggage claim, exit at the Terminal A station (P2), then walk approximately 5 to 12 minutes via escalator, sidewalk, and corridor to the 2nd or 3rd floor counters.
Allow around 30 to 60 minutes from baggage claim to driving away, accounting for the walk or AirTrain ride, counter processing, and locating your van in the garage. Van hires may take slightly longer due to larger vehicle availability checks. Counters operate 24 hours daily, and after-hours key drop is available for returns.
What documents do I need to pick up a van hire in Newark?
To pick up a van hire in Newark, you must bring the following physical documents to the counter:
- A valid, original driving licence in the main driver’s name. If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence.
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted.
- A passport or valid government photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the UK).
All documents must be physical originals. Digital versions are not accepted at the counter. If you are adding an additional driver to your Newark van hire, that person must also be present at pickup with their own valid licence and ID.
What is the minimum age to hire a van in Newark?
The minimum age to hire a van in Newark without a young-driver surcharge is 25. Drivers aged 21 to 24 may hire in New Jersey but will be charged a daily underage fee, and van hires fall into a restricted vehicle class that typically requires the main driver to be at least 25 years old.
This is an important distinction for van hires specifically: vans, minivans, and similar large vehicle categories are among the classes most commonly restricted to drivers 25 and older by hire partners operating at Newark Liberty International Airport. Attempting to book a van in Newark as an under-25 driver may result in the reservation being declined at the counter.
If you are 21 to 24 and need a vehicle in Newark, consider a smaller class such as a compact or intermediate saloon, and confirm age eligibility before booking. A major credit card in the main driver’s name is also required regardless of age.
How do tolls work for a van hire in Newark and New Jersey?
Tolls are a significant cost factor for any van hire in Newark. New Jersey operates a mostly cashless toll system using E-ZPass as the primary method, with Toll-By-Plate billing for vehicles without a transponder.
Key toll routes near Newark include:
- New Jersey Turnpike: tolls start at approximately US$0.95 and increase with distance. A 3% rate increase took effect 1 January 2026.
- Garden State Parkway: at least US$1.90 for shorter distances, higher for longer trips.
- Delaware River bridges and tunnels to New York City: approximately US$15 to US$25 per crossing.
Your Newark van hire will include an electronic toll device. At pickup you can choose:
- An unlimited toll package at approximately US$11 to US$26 per hire day, covering all tolls during the hire.
- Pay-per-use, where the hire company charges each toll plus administrative fees after the hire ends.
If you opt out and drive a cashless-only gantry without a personal transponder, the hire company may charge up to 3 times the toll amount (maximum US$5 per toll) under New Jersey rules. Toll charges can appear on your card days or weeks after returning the van.
Does the NYC congestion zone fee apply to a van hire in Newark?
Yes, the New York City congestion relief zone fee applies to your Newark van hire if you drive into lower Manhattan. The fee is US$8.99 plus taxes and fees per day and covers most of Manhattan south of and including 60th Street, down to the southern tip of the island.
Cameras automatically detect vehicles entering the zone, so there are no traditional toll booths to stop at. The charge is billed through your van hire’s toll programme.
You can avoid the congestion fee while still travelling through the area by staying on the FDR Drive or the West Side Highway (Route 9A) without exiting onto local streets within the zone. If your Newark van hire itinerary includes any trips into Midtown or Lower Manhattan, budget for this daily charge in addition to bridge and tunnel tolls, which can add another US$15 to US$25 per crossing.
Can I get tolls cashback on my Newark van hire?
Yes, all Hola Car Rentals rates include Tolls Cashback, and it applies to your Newark van hire. Given the high toll exposure around Newark on the New Jersey Turnpike, Garden State Parkway, and NYC bridges and tunnels, this benefit can meaningfully offset your costs.
How it works: Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your Newark van hire totals US$600, the cap is US$30. If you paid US$22 in tolls, you receive US$22 back. If you paid US$50, you receive US$30.
To claim your cashback after returning the van in Newark:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback, followed by your reservation number.
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire.
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions after 30 days are not accepted.
What local taxes and airport fees apply to a van hire in Newark?
Hiring a van at Newark Liberty International Airport (EWR) involves several local surcharges on top of the base rate. These typically include:
- New Jersey state sales tax: 6.625%
- Airport concession recovery fee: typically 8 to 12% of the base rate, charged by the hire partner for operating at EWR.
- Customer facility charge: approximately US$5 to US$7 per day, covering the Rental Car Centre at 132 Carson Rd, Newark.
- Newark city vehicle hire tax: up to 5.5%.
Combined, these add-ons can total 20 to 30% above the base van hire rate. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter under the total to pay at destination section.
If your confirmation shows taxes and fees as included, you should not be billed again at the Newark counter for those items. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire ends.
Can I return my Newark van hire after hours?
Yes, after-hours van hire returns are available at Newark Liberty International Airport. The Rental Car Centre at 132 Carson Rd, Newark operates with 24-hour access, and key drop options are available for after-hours returns when the counter is unstaffed.
To return your van after hours:
- Drive to the Rental Car Centre garage at 132 Carson Rd, Newark, and follow signs to the return area for your hire brand.
- Park the van in the designated return bay.
- Note the fuel gauge level and take a photo of the dashboard showing the odometer and gauge before leaving the vehicle.
- Place the keys in the after-hours key drop envelope along with any fuel receipt, and deposit it in the key drop box at the counter.
- Keep a photo of the full fuel gauge and your receipt in case a fuel charge is disputed later.
Under the standard full-to-full fuel policy, your Newark van hire must be returned with the same fuel level recorded at pickup. Refuel within approximately 10 miles of the return location before dropping off the van.
What travel assistance is included with a van hire in Newark?
Most bookings include travel assistance provided by Terrawind Global Protection, and this applies to your Newark van hire as well. This benefit is designed for situations such as a medical emergency or accident while driving on the New Jersey Turnpike or other highways near Newark.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in case of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage does not apply to residents of the United Kingdom or Canada. If you are a UK or Canadian resident hiring a van in Newark, this benefit is not available to you.
To use the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location, and a description of the situation. Always contact the assistance line before incurring expenses that may require prior authorisation.
Check your booking confirmation for the exact terms and coverage limits that apply to your Newark van hire.
What insurance options should I consider for a van hire in Newark?
For a van hire in Newark, two main protections are worth reviewing before you pick up the vehicle.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the van is damaged or stolen during the hire. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving the van in Newark and surrounding areas. The UK does not universally require hire companies to include state-minimum liability in every hire, so confirming this cover is in your agreement is important, particularly given the high-traffic environment around Newark and the approaches to New York City.
Neither CDW nor LIS covers your personal belongings or your own injuries. Check your booking confirmation to see which protections are included in your Newark van hire rate and which are optional extras available at the counter.
How much is the security deposit for a van hire in Newark?
For a van hire in Newark, the hire partner will place a temporary authorisation hold on your credit card at pickup. For standard vehicles in the UK, typical holds range from approximately GBP 300 to GBP 400, but van hires and larger vehicle classes often carry higher holds due to the vehicle's value.
The exact amount is set by the hire desk at Newark Liberty International Airport and may vary by brand, season, and vehicle class. Hola Car Rentals cannot confirm the precise hold amount in advance.
To prepare for your Newark van hire pickup:
- Bring a physical major credit card with the driver’s name printed on the card. Debit, prepaid, and virtual cards are not accepted for the deposit.
- Ensure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.
- Consider bringing a backup credit card in the main driver’s name.
The hold is released after you return the van, but your bank may take up to 15 working days to reflect the release on your available credit.
Can I hire a van in Newark and return it in a different city?
Yes, one-way van hires from Newark to a different city are possible, but a drop-off fee typically applies and the amount varies by route, hire partner, vehicle class, and season.
For van hires specifically, one-way fees can be higher than for smaller vehicles because repositioning a large van is more costly for the hire company. Some long-distance or cross-country routes may not be available at all for van hires.
During the booking process, the drop-off fee for your Newark van hire will appear on the rate details page under the total to pay at destination section. If no fee is shown, the route does not carry a one-way charge. This fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.
Cross-border one-way hires (for example, Newark to Canada) are generally restricted or require prior partner approval. If you need to change your return location after booking, contact support, as mid-hire route changes must be approved by the partner and may increase the fee or affect van availability.
Are there driving restrictions for a van hire in Newark during bad weather?
Yes, New Jersey enforces commercial vehicle and large vehicle restrictions during severe weather events that can directly affect van hires in Newark. On routes such as NJ Route 440 and the New Jersey Turnpike, authorities may ban tractor-trailers, RVs, and vehicles towing trailers during storms, and statewide speed limits on interstates and the Turnpike can drop to 35 mph during declared weather emergencies.
While standard passenger vans are not always classified the same as commercial vehicles, larger hire vans may fall under restricted categories depending on the specific order in effect. These bans can be activated with little notice, sometimes starting as early as 3 p.m. on the day of a storm.
Additionally, New Jersey enforces an expanded Move Over Law requiring drivers to slow down and move over when passing roadside vehicles displaying hazard lights or flares. Police near Newark actively enforce this rule, and violations can result in fines.
Before driving your Newark van hire during or after a storm, check the New Jersey Department of Transportation for any active travel restrictions on your planned route.
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