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About hiring a car with Enterprise in Newark
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Enterprise counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Enterprise hire car at Newark Liberty International Airport?
The Enterprise counter at Newark Liberty International Airport is located inside the consolidated Rental Car Centre, not inside the individual terminals. The process differs depending on which terminal you arrive at.
- Terminal A: Proceed to the 2nd floor and walk across the sky bridge directly into the Rental Car Centre. The Enterprise counter is immediately to your right after exiting the bridge.
- Terminals B and C: Follow signs to the AirTrain, board it, and exit at station P2. Descend the escalator to the outside and walk to the Rental Car Centre, where Enterprise is located on the 2nd floor.
The Enterprise counter at Newark Airport is open daily from 6:00 AM to 10:00 PM. Allow 15 to 30 minutes from your terminal to driving away, depending on check-in lines and your arrival terminal. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport.
What are the Enterprise counter hours at Newark Airport?
The Enterprise counter at Newark Liberty International Airport operates daily from 6:00 AM to 10:00 PM, seven days a week.
If your flight arrives outside these hours, your booking will generally be held for up to 24 hours from the original pickup time. If your delay extends beyond 24 hours, contact support as soon as possible, since the reservation may be forfeited without a refund if the window passes.
The Enterprise location at Newark Penn Station (1 Raymond Plaza W) has significantly more limited hours: Monday through Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 1:00 PM, and closed on Sundays. If you are arriving by plane, the airport location is the better option for extended access.
What documents do I need to pick up my Enterprise hire car in Newark?
To collect your Enterprise hire in Newark, you must present the following physical documents at the counter:
- Your original, unexpired driver's licence in the main driver's name.
- A physical major credit card with the driver's name printed on the card, used for the authorisation hold.
- Your passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors travelling from abroad).
If your driver's licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Newark.
How do tolls work when hiring from Enterprise in Newark and driving in New Jersey?
Toll exposure is significant when driving an Enterprise hire car in Newark and the surrounding New Jersey area. Most toll roads are fully cashless, meaning you cannot pay with cash at the booth.
- New Jersey Turnpike: starts at approximately US$0.95 and increases with distance. A 3% rate increase takes effect 1 January 2026.
- Garden State Parkway: at least US$1.90 for the full length, also subject to a 3% increase in 2026.
- NYC bridges and tunnels: approximately US$15 to US$25 per crossing.
- NYC Congestion Relief Zone (Manhattan south of 60th Street): a daily fee of US$8.99 plus taxes applies if you drive into this zone on local streets.
Your Enterprise hire vehicle in Newark will include an electronic toll device. At pickup you can choose an unlimited toll package (typically US$11 to US$26 per day) or pay per use, where the actual toll plus an administrative fee is charged to your card after the hire. If you opt out and drive a cashless-only gantry without your own transponder, the rental company may charge up to 3 times the toll amount, capped at US$5 per toll, in addition to the toll itself.
Hola Car Rentals includes Tolls Cashback on all bookings: get up to 5% of your total booking value back for tolls paid. Email [email protected] within 30 days of returning the vehicle with your hire agreement and toll receipts to claim.
Is a credit card required to hire from Enterprise in Newark?
Yes, a physical major credit card in the main driver's name is required to hire from Enterprise in Newark.
At pickup, Enterprise will place a temporary authorisation hold on your card, typically around US$300 to US$400 for standard vehicles in the United States. This hold reduces your available credit until it is released after you return the car. Your bank controls the release timeline, which can take up to 15 business days.
- The card must be physical, not a virtual or single-use card number.
- The driver's name must be printed on the card.
- Debit cards and prepaid cards are not accepted for the security deposit.
- Even if you prepaid your booking online, you must still present a credit card at the Enterprise counter in Newark.
Bring a backup credit card in your name in case your primary card is declined. If your card is issued outside the United Kingdom, notify your bank before travel to prevent fraud blocks on the in-person authorisation.
Can I add an additional driver to my Enterprise hire in Newark?
Yes, you can add an additional driver to your Enterprise hire in Newark, but the additional driver must be physically present at the counter at the time of pickup.
For Enterprise in Newark, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra charge.
- The additional driver must present a valid driver's licence and meet the same age and document requirements as the main driver.
- If the additional driver's licence uses a non-Latin alphabet, an IDP is also required.
- Both the main driver and the additional driver must sign the hire agreement.
- Only drivers listed on the agreement are covered by the hire protections.
If you need to add a driver after pickup, visit an Enterprise branch in Newark to update the agreement. Adding someone by phone alone is generally not sufficient.
What is the minimum age to hire a car from Enterprise in Newark?
The minimum age to hire from Enterprise in Newark without a young-renter surcharge is 25. However, drivers aged 21 to 24 can hire in New Jersey and are subject to a daily young-renter surcharge.
For Enterprise in Newark, the underage fee is US$15 per day plus taxes for drivers aged 21 to 24. In addition, most vehicle classes are restricted to renters aged 25 and older. Classes typically available to under-25 renters include Economy, Compact, and Intermediate categories.
- Drivers under 21 cannot hire from Enterprise in Newark.
- A valid driver's licence and a major credit card in the renter's name are still required regardless of age.
- The young-renter surcharge is paid at the Enterprise counter in Newark and is not included in your prepaid rate.
If you are 21 to 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see whether the underage fee waiver applies to your Avis or Budget rate. This exception does not apply to Enterprise bookings.
How does the Hola Car Rentals Tolls Cashback work for Enterprise hires in Newark?
All Hola Car Rentals bookings, including Enterprise hires in Newark, include Tolls Cashback: you can get up to 5% of your total booking value back for tolls paid during your hire.
Given that Newark and the surrounding New Jersey and New York area have significant toll exposure on routes like the New Jersey Turnpike, Garden State Parkway, and NYC bridges and tunnels, this benefit can meaningfully offset your toll costs.
- The refund equals the lesser of the total tolls you paid or 5% of your Hola Car Rentals booking total.
- Example: if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.
- To claim, email [email protected] within 30 days of returning your Enterprise vehicle in Newark.
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How does the fuel policy work for Enterprise hires in Newark?
Enterprise hires in Newark follow a Full-to-Full fuel policy. You receive the car with a full tank and must return it full to avoid fuel charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Enterprise lot in Newark.
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Enterprise vehicle in Newark with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.
For after-hours returns at Newark Airport, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.
Can I pick up my Enterprise car in Newark and return it to a different city?
Yes, one-way hires are possible with Enterprise in Newark, but a drop-off fee may apply depending on your return location.
- Returning to a different airport or city in New Jersey or a neighbouring state typically incurs a one-way drop-off fee.
- The fee is route-specific and varies by distance, vehicle class, and season.
- Cross-border one-way hires (for example, returning to Canada) may be restricted or carry higher fees.
The drop-off fee is not included in your prepaid rate and is listed under the "To pay at destination" section during the Hola Car Rentals booking process. Review your confirmation to confirm whether a fee applies to your specific route before collecting your Enterprise vehicle in Newark.
If you need to change your return location after booking, contact support, as mid-hire route changes must be approved by the Enterprise location and may increase the fee or affect availability.
What insurance cover do I need for my Enterprise hire in Newark?
Two main types of cover are relevant for your Enterprise hire in Newark.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In New Jersey, not all hire locations are required by state law to include minimum liability cover, so it is strongly recommended to add supplementary liability protection to your Enterprise booking in Newark.
- CDW/LDW covers the hire car only.
- LIS/ALI/SLI covers third parties, not the hire car.
- Personal injuries to you and your passengers are covered by Personal Accident Insurance (PAI), a separate optional add-on.
- Only drivers listed on the Enterprise hire agreement in Newark are covered by these protections.
Review your Hola Car Rentals confirmation to confirm which covers are included in your rate before arriving at the Enterprise counter in Newark.
How do I return my Enterprise hire car at Newark Airport?
To return your Enterprise hire car at Newark Liberty International Airport, drive to the Terminal A Parking car hire centre, which is the consolidated Rental Car Centre used by all brands including Enterprise.
- Follow signs for hire car return as you approach the airport.
- Return the vehicle with a full tank of fuel. Refuel within approximately 10 miles of the airport before arriving to avoid shortfall charges.
- Keep your final fuel receipt as documentation.
- After returning the keys and completing the check-out with the Enterprise agent, take the AirTrain or walk to your departure terminal.
The Enterprise counter at Newark Airport closes at 10:00 PM daily. If you are returning after hours, follow the after-hours key drop instructions provided in your hire agreement. Take photos of the vehicle's condition and fuel gauge before leaving the lot, and keep all paperwork until you receive your final receipt confirming no additional charges.
Does Hola Car Rentals include travel assistance for Enterprise hires in Newark?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Enterprise hires in Newark as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
If you experience a medical emergency or accident while driving your Enterprise hire in Newark or on New Jersey highways, contact the Terrawind assistance line 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free). You can also reach them via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Check your booking confirmation for the exact coverage limits and conditions that apply to your specific reservation.
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